Stephanie
Health, Wellness and Fitness, 1-10 employees
Less than a year
“User-friendly with responsive helpline”
Pros
This tool is extremely user-friendly. I also appreciated being able to easily reach someone on their helpline when I had questions.
Cons
I really don't have any negative comments about the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tom
Food & Beverages, 11-50 employees
More than a year
“effortless account integration”
Pros
I find it simple to use and connected to all GL accounts, making entries effortless.
Cons
Setup probably took the most time but I expected that when engaging new software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Taylor
Non-Profit Organization Management, 1-10 employees
More than a year
“Easy payroll with automation”
Pros
Using this tool is very easy and automation has helped me a lot.
Cons
Sometimes the workforce login for employees doesn't work properly which can be frustrating for me.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Sarah
Accounting, 11-50 employees
More than a year
“automated payroll and tax management”
Pros
Okay so.... I love the ability to automate payroll for both hourly and salaried employees. I also value the automation of payroll tax accruals for filing and payments.
Cons
I noticed that the software doesn't calculate Simple IRA deductions correctly so I have to manually adjust each payroll.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Brandon
Security and Investigations, 101-500 employees
More than a year
“Simple check writing and tracking”
Pros
Writing and printing checks is simple for me. It's a great way to keep track of invoices, paychecks and more.
Cons
It took me a while to figure out everything but that's because there's a lot to the system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Amber
Health, Wellness and Fitness, 11-50 employees
Less than a year
“great support and guidance”
Pros
Contacting support whenever questions arise is very simple and easy in my opinion.
Cons
At times I think payroll isn't set for the correct pay date or the 14-day cycle isn't consecutive.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Yousaf
Business Supplies and Equipment, 1-10 employees
Less than a year
“Perfect for payroll management”
Pros
Payroll management and updating employee information is really simple for me with this tool.
Cons
I find the search function a bit hard to use and think it could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Robert
Accounting, 1-10 employees
More than a year
“easy and simple integration”
Pros
I enjoy the integration with this tool and the simple interface.
Cons
Sometimes customer support can be very frustrating in my opinion.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Tyler
Apparel & Fashion, 1-10 employees
More than a year
“Simple setup with business integration”
Pros
It is very simple to set up. We can integrate other core parts of our business like insurance which takes a lot of manual work off our desks.
Cons
From time to time I'm limited in what I can do, if it were more customizable to a business, it would be easier. Workarounds are often required.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
peiji
Retail, 1-10 employees
More than a year
“convenient quickbooks online sync”
Pros
Simple to use!! I like that it syncs with QuickBooks Online very well.
Cons
Occasionally I notice that QBO time tracking doesn't flow properly into payroll.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
paulo
Consumer Electronics, 1-10 employees
More than a year
“Organized access to necessary data”
Pros
We like having everything organized and having access to all the necessary data.
Cons
I've found sometimes it can be difficult to reach customer service when needed.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Lidia
Medical Practice, 11-50 employees
Less than a year
“efficient payroll system”
Pros
I really like this payroll system, it is very efficient.
Cons
Honestly, nothing major, I find it works perfectly fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kathy
Accounting, 11-50 employees
More than a year
“User-friendly payroll navigation”
Pros
The program is very user-friendly and easy to navigate for my team to manage payroll tasks.
Cons
From my perspective the $5.00 direct deposit fee is higher than what other programs charge.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Carson
Entertainment, 11-50 employees
More than a year
“perfect tool!!”
Pros
It makes understanding the breakdown of my pay and withholdings easy.
Cons
As an employee the system works great, I have no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristine
Education Management, 1-10 employees
More than a year
“Quick access to needed information”
Pros
Honestly I can easily access and use the information I need.
Cons
I appreciate how easy it is to handle tax forms and payments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Monica
Insurance, 1-10 employees
More than a year
“terrible customer service experience”
Pros
Easy to use. I appreciate the great report options and the simplicity in running tax reports quarterly or annually.
Cons
The customer service is terrible, I feel they don't know how to handle situations properly and we just didn't like the service.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
3
Functionality
7
Cindy
Construction, 1-10 employees
Less than 6 months
“easy software navigation”
Pros
Navigating the software is easy and anyone in my team can use it with ease.
Cons
I had to pay to use the payroll portion which my company didn't want to utilize.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Kim
Religious Institutions, 1-10 employees
More than a year
“automatic tax deduction feature”
Pros
I love that this tool automatically enters tax deductions for me! Previously, I had to do this manually.
Cons
Honestly I don't really have a dislike, this tool makes my job a lot easier.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frances
Health, Wellness and Fitness, 1-10 employees
More than a year
“Standout ease of use”
Pros
The ease of use stands out. I find it very user-friendly and simple.
Cons
Although great tool but I think the cost is slightly higher compared to other software programs.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Mike
Security and Investigations, 11-50 employees
More than a year
“efficient workflow navigation”
Pros
Moving through different areas is simple and I enjoy how efficient it makes our workflow.
Cons
Perfect tool but I find invoicing functionality a bit limited at times.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7