Total 453 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

23%

3

Stars

8%

2

Stars

2%

1

Stars

5%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

O

Orrin

Medical Practice, 1-10 employees

More than a year

5.0
January 2025

Stress-free payroll processing

Pros

Payroll has become stress-free for us. I can rely on the system to handle it smoothly.

Cons

Nothing.... I can't think of any other cons, we've had only success with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Emily

Construction, 101-500 employees

More than a year

4.0
January 2025

helpful automatic tax updates

Pros

Tracking and updating payroll is easy. I find the automatic updates with tax tables very helpful and liability payments and filings are simple to manage.

Cons

Payroll processing was slow and often had glitches. I had to contact support regularly and they often required unconventional workarounds until updates were released.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

6

J

Jesse

Media Production, 1-10 employees

Less than a year

5.0
January 2025

accurate and efficient payroll management

Pros

Payroll generation and management are accurate and efficient. I also like the automated pre-tax deductions, expense reimbursements and tax calculations.

Cons

No cons.... I appreciate the continuous development and support, it really makes a difference.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jamon

Industrial Automation, 101-500 employees

More than a year

4.0
January 2025

Quick learning curve for payroll

Pros

I was able to complete basic payroll tasks quickly thanks to the tool's quick learning curve.

Cons

The product's limitation is that it feels more suitable for small businesses than for mid-size organizations at least from my experience.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

J

Joelle

Transportation/ Trucking/ Railroad, 11-50 employees

More than a year

4.0
January 2025

delegates tasks for accounting team

Pros

This tool has allowed our financial management team to delegate tasks. I notice we accomplish more by freeing up the accounting team, thanks to its ease of use.

Cons

I value the ease of function which saves time in training accountants on payroll systems.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Y

You

Insurance, 101-500 employees

Less than 6 months

4.0
December 2024

Simple interface with easy edits

Pros

The interface is simple and I find it easy to make edits as needed.

Cons

Making changes for exceptions was sometimes really hard for me.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

S

Shaun

Marketing and Advertising, 11-50 employees

More than a year

5.0
December 2024

well-organized and training-friendly platform

Pros

Accessing everything is easy. I appreciate how well-organized and training-friendly it is.

Cons

All good but I wish there were fewer logins needed and more free access to add staff.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

J

Jack

Information Technology and Services, 1-10 employees

More than a year

5.0
December 2024

helpful bookmarking and favorites feature

Pros

Once familiar with the platform I feel it is easier to use than other market leaders. The bookmarking/favorites feature is especially helpful.

Cons

Some payroll processes felt overcomplicated such as employee changes, I would prefer a more aligned approach with less jargon and more helpful tips.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

H

Heather

Child Day Care Services, 1-10 employees

More than a year

5.0
November 2024

Fast and easy payroll tool

Pros

I love how fast and easy it is to use this tool.

Cons

I do not have any cons when using this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Angela

Child Day Care Services, 1-10 employees

Less than a year

5.0
November 2024

simpler than other payroll systems

Pros

Compared to other payroll systems I've tried, I find this one much simpler to use.

Cons

It can be costly but I think it's worth it for the features provided.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

T

Tammy

Medical Devices, 101-500 employees

Less than 6 months

4.0
November 2024

Employee management and tracking is simple!!

Pros

This app is easy to navigate. I can quickly add profiles and manage employees making tracking hours, pay and other details effortless.

Cons

Installation is easy and I can quickly add contacts, view payroll options and check tax deductions.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

Deborah

Non-Profit Organization Management, 11-50 employees

Less than a year

5.0
November 2024

easy to use tool!

Pros

The ease of use with this tool Payroll is easy! I absolutely love working with it.

Cons

This tool is pretty pricey but I think it's definitely worth every penny.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

L

Louise

Construction, 11-50 employees

More than a year

1.0
November 2024

not recommended!!

Pros

Nothing really stands out positively, I notice the system and its constant updates are often full of errors.

Cons

Ughh worst experience... I've had some issues, everything seemed fine at first but we uncovered a disaster issue in detail later.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

S

Stephen

Financial Services, 11-50 employees

More than a year

5.0
November 2024

Simple and effective banking integration

Pros

Integration with my banking services is simple and effective.

Cons

From my perspective its functionality is limited compared to higher-cost offerings.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

C

Chelsea

Oil & Energy, 1-10 employees

More than a year

5.0
November 2024

Easy payroll navigation

Pros

Perfect tool!! I really like that it is simple and easy to navigate.

Cons

I have no complaints about this tool Payroll!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jessica

Alternative Medicine, 1-10 employees

More than a year

4.0
November 2024

CPA account access feature

Pros

I like that my CPA can access my accounts and send inquiries on specific transactions within the QB system.

Cons

Initial setup felt tedious though once complete, I found the system relatively user-friendly.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

E

Emily

Consumer Services, 11-50 employees

More than a year

5.0
November 2024

automated pay for freelancers

Pros

As a freelance worker I've seen this tool help small businesses automate my pay and keep direct deposits fast.

Cons

Some features require an additional charge which I find a little disappointing.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

T

Tanveer

Retail, 11-50 employees

Less than 6 months

3.0
November 2024

Payroll ease with some limitations

Pros

This tool Payroll is user-friendly and integrates easily with the accounting software. I find managing payroll, taxes and employee benefits much easier and automated calculations and tax filing save a lot of time. Direct deposits work efficiently for both employers and employees.

Cons

The cost can be high for smaller businesses especially with additional features or multi-state payroll support. Occasionally I think the updates or tax regulation changes require manual adjustments and customer service can be slower than expected.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

5

Functionality

6

A

Amy

Publishing, 11-50 employees

More than a year

5.0
November 2024

simple payroll for all employees

Pros

Running payroll for salary and hourly employees is very simple for me and my team.

Cons

Confirming taxes and social security filings can be confusing due to multiple reports shown briefly before being moved to History, I had to check History to ensure everything was submitted.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Child Day Care Services, 1-10 employees

More than a year

5.0
November 2024

fast and user-friendly tool

Pros

Using it has been very easy and it handles processing very quickly.

Cons

I honestly haven't run into any downsides while using�it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10