Total 453 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

62%

4

Stars

23%

3

Stars

8%

2

Stars

2%

1

Stars

5%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

VB

VICTORIA B.

Consumer Services, 1-10 employees

Less than a year

5.0
November 2023

Fantastic payroll tracking tools

Pros

Getting QuickBooks Payroll up and running was very easy and it fits really well with the business tasks I need to manage. It makes it simple to stay on top of my costs, work hours, supplies and tax details all in one place. The tax calculator is also very accurate when it comes to estimating tax payments which has been really helpful.

Cons

The pricing is the part I am not happy with. I really don't think it's priced appropriately and it feels like it costs more than it should right now.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

GC

George C.

Computer Software, 1-10 employees

More than a year

3.0
November 2023

direct deposit works, state offboarding doesn't

Pros

Getting direct deposit set up is pretty easy, printing checks is simple and it handles all the federal and state tax calculations for you.

Cons

One frustrating part is that not every report was filed with the states. Also, removing a state is a hassle because you have to call support and QuickBooks keeps charging per state until you contact them to offboard it even when you no longer have any employees there.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

JR

Jessica R.

Accounting, 11-50 employees

Less than a year

5.0
November 2023

all filings in one place

Pros

Having all payroll filings stored right inside the QuickBooks file is really convenient and it's helpful that copies of everything stay together in one place. It's also nice that upcoming due dates are clearly shown so it's much easier to keep track of what's coming up.

Cons

Even though QuickBooks Payroll simplifies the filing process a lot, the setup has to be done correctly from the start. There's still some homework required on your side to fully understand your obligations since certain taxes, like state unemployment or local taxes, aren't completely handled by QuickBooks.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

KC

Kelly C.

Maritime, 1-10 employees

Less than 6 months

5.0
November 2023

Payroll that just works

Pros

Getting employees set up is really easy, whether I enter their details myself or have them add the information on their own. Tracking hours daily or weekly is simple and approving time before running payroll has been effortless.

Cons

At this point I really haven't come across anything I dislike about QuickBooks Payroll.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

DW

Daniel W.

Education Management, 101-500 employees

Less than 6 months

5.0
November 2023

payroll we trust

Pros

When it comes to payroll management and salary disbursement, QuickBooks is the software we rely on and trust.

Cons

There is absolutely nothing wrong with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MH

Michael H.

Real Estate, 1-10 employees

Less than a year

5.0
November 2023

all in one

Pros

Getting started with QuickBooks Payroll was not a problem and using it has been just as simple. It keeps all employee records together in one place and everything has been completely accurate.

Cons

Honestly I haven't run into any issues with the product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MK

Milena K.

Accounting, 1-10 employees

More than a year

5.0
October 2023

payroll that just works

Pros

The software was pretty easy to use and it has been very reliable in day-to-day use. The setup is simple and the system is easy to use overall.

Cons

The cost feels a little high especially for smaller businesses.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

JS

Jarrick S.

Broadcast Media, 1-10 employees

More than a year

4.0
October 2023

Setup in minutes

Pros

It only takes a few clicks to get started and the setup feels as simple as 1-2-3. It had me ready to get the business up and running in no time.

Cons

Honestly I haven't run into any issues at all with QuickBooks.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

SJ

Summer J.

Hospitality, 1-10 employees

Less than a year

5.0
October 2023

Direct deposit and payroll convenience

Pros

Having direct deposit built in is really convenient. QuickBooks Payroll also compares the previous paycheck with the current one which helps catch anything that looks off. There's also a time-tracking option available, although with only one employee, I am not really using that feature right now.

Cons

My only complaint is with the payroll tax settings. Even though I have set them to quarterly multiple times, they still appear as monthly and show warnings saying the payment is late.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

VA

Vicky A.

Accounting, 1-10 employees

Less than 6 months

5.0
October 2023

quick setup and reliable tax filing

Pros

Getting started with QuickBooks Payroll was very easy and the setup didn't take much time at all. It has saved a lot of time and reduced a lot of stress thanks to how user-friendly it is and how dependable the tax compliance features are. Setting up each payroll and running it is also very simple.

Cons

One thing that has been frustrating is that there are items on my to-do list that no longer apply to the business but I still cannot remove them. At this point that's really the only issue I have run into with QuickBooks Payroll.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

BA

Benson A.

Transportation/ Trucking/ Railroad, 1-10 employees

Less than a year

5.0
October 2023

helpful online payroll access

Pros

Being able to run it online without downloading any software has been really helpful for my company and makes the whole process very convenient.

Cons

The cost of QuickBooks Payroll is probably the part I like the least about it.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

ML

Marie L.

Education Management, 101-500 employees

More than a year

5.0
October 2023

Simple tool

Pros

Even without a bookkeeping background, QuickBooks Payroll was simple to pick up and helped me process paychecks accurately and on time.

Cons

I honestly cannot think of anything I dislike about this product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MN

Moshe N.

Retail, 1-10 employees

Less than 6 months

5.0
September 2023

payroll tracking peace of mind

Pros

It gives me peace of mind by helping me stay on top of all my employees and see exactly how much payroll is costing me.

Cons

It can feel overwhelming at times, with so many different options available to choose from.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

SK

Suzanne K.

Hospital & Health Care, 11-50 employees

More than a year

5.0
August 2023

flexible payroll and reliable customer care

Pros

The system is very user-friendly, offers flexible pay period options, takes care of tax deposits and most quarterly filings and the reporting can be customized so I can dig into research or troubleshoot issues whenever necessary.

Cons

At this point I really haven't run into anything I dislike. Any time I hit a snag, a quick contact with customer service gets it sorted out.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

KM

Kim M.

Computer Software, 1-10 employees

Less than a year

3.0
August 2023

easy setup, unclear payroll flow

Pros

Getting direct deposit up and running was pretty easy and adding a new employee was just as simple to set up.

Cons

It can be difficult to locate the payroll items you need and when processing payroll, there's no clear overview of what you entered before submitting unless you go back through the completed screens.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

5

AM

Abdlrahman M.

Retail, 101-500 employees

Less than a year

4.0
August 2023

User-friendly payroll compliance

Pros

Right away, the user-friendly interface makes QuickBooks Payroll pleasant to work with and handling tax compliance feels much more manageable because of it.

Cons

There are still a couple of downsides, though especially the pricing and there is a bit of a learning curve before everything feels fully comfortable.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

9

Functionality

8

PS

Peter S.

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
July 2023

payroll and tax tracking done right

Pros

Handling payroll with QuickBooks Payroll has been really convenient especially when it comes to importing hours, running payroll through direct deposit, keeping up with taxes and taking care of annual W-2 processing.

Cons

The only downside is that it felt a little pricier than we would have preferred especially for a small nonprofit like ours.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

CB

Christal B.

Accounting, 1-10 employees

More than a year

4.0
July 2023

Saves time

Pros

Getting started with QuickBooks Payroll is pretty easy and the whole system feels user friendly. Setting it up and onboarding employees is quick and efficient and the automatic payroll feature saves a lot of time. Tax filing and payments are also handled on time which takes a lot off my plate.

Cons

The only thing I'd like to see improved is customer support since it can be difficult to reach someone quickly and easily.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

EE

Erika E.

Leisure, Travel & Tourism, 101-500 employees

Less than a year

4.0
July 2023

handy mobile time tracking

Pros

Each employee can download it on their phone without any hassle which makes it convenient for everyone to keep track of their own hours and stay accountable.

Cons

From time to time, it misses a clock-in or clocks someone out on its own without being prompted.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

HR

Heather R.

Veterinary, 1-10 employees

Less than a year

4.0
July 2023

flexible leave tracking and payroll checks

Pros

Handling several leave types in one place has been really helpful. Being able to save my work and return to it later is also a big plus. I also appreciate having the option to compare checks against the previous one.

Cons

It could use a bit more flexibility when it comes to tracking other expenses and reimbursements. The reporting features also need more options for customization and a way to save those settings.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

6