Razorpay Reviews

“Avoid Razorpay at All Costs!

Pros

No pros

Cons

If there were a rating below one star, I'd give it. Razorpay is, hands down, the worst payment gateway I've ever used—nothing works after registration. No payment process via the WordPress plugin. No payments in Indian Rupees. No payments in other currencies. No payments via quick payment links—absolutely nothing functions. You can't even update basic personal info, like your business picture, contact number, or WhatsApp details. Customer service? Non-existent—they ignore every request. Razorpay isn't just the worst payment gateway; it's the worst online service period. I deleted my account after this total disregard.

“Game-changing digital payment integration

Pros

I've found this solution to be a game-changer. It integrates smoothly with our e-commerce and POS systems, which makes digital payments simple and the variety of payment methods works well for our diverse customer base.

Cons

The dashboard is powerful but I found it a bit overwhelming at first. Support response times also lag during peak periods which is frustrating when you need help the most.

“Slow and unresponsive support

Pros

Customer help has been poor and response times are very slow.

Cons

Support has been terrible. I've been waiting 48 hours for a response after sending multiple emails and completing the required forms but no one has reached out.

“Incompetent staff!!

Pros

I feel the company is frustrating to deal with, with staff ignoring concerns for months.

Cons

The staff seem completely unskilled. I've seen customers left waiting for over four months despite multiple complaint tickets, causing financial losses and not a single issue has been resolved yet.

“Simple client fund collection

Pros

This tool makes handling payments really simple and allows me to collect funds on behalf of clients easily.

Cons

With the help of this platform setting up an account in India was easy for me.

“Awful support experience

Pros

Honestly, I've found it a terrible solution, support was unhelpful and slow and I would recommend exploring free alternatives.

Cons

Support is awful. I ended up wasting time creating new tickets repeatedly, only to get people who couldn't actually help because support is outsourced.

“Fast payments with sleek theme

Pros

I love how fast payments go through and the sleek dark theme really improves my experience.

Cons

I don't have any complaints, it works great for me and has been completely reliable.

“Multiple convenient payment options

Pros

The platform offers many payment options like credit/debit cards, net banking and others which I find very convenient.

Cons

Transaction charges for this tool can feel a bit pricey compared to some alternatives I've seen.

“Supports diverse payment types

Pros

I appreciate that it supports multiple payment types, including UPI, wallets, EMI plans and international cards and I like using the AutoPay feature for subscriptions.

Cons

There are a few drawbacks I have noticed, like steep processing fees, support that can be slow or limited, slow payouts and some risk of chargebacks or fraud.

“Easy multi-method payment processing

Pros

Processing payments via multiple methods makes it easy for me to follow transactions and manage billing efficiently.

Cons

I think support responses are slow at times, especially during busy periods when help is needed quickly.

“Simple fast reporting tool

Pros

I find it really simple to use, fast and it generates reports whenever I need them.

Cons

Nothing specific comes to my mind, overall, the software works well.

“Effortless payment link generation

Pros

Generating payment links and sharing them by phone or email is easy and the notify toggle helps me track balances and settlements effectively.

Cons

There's very little to complain about, though I think getting real-time visibility of payments can sometimes be tricky.

“easy online interface

Pros

Using it online is easy and I enjoy navigating the interface.

Cons

From my experience, there isn't anything I would change, it works as expected.

“Payout Delays and Verification Issues

Pros

Honestly, I don't have any positive to report.

Cons

Sometimes payouts are paused for no reason. After that, they drag out communication through emails and calls, then send an agent to verify my home address without warning.

“Very poor support experience

Pros

Not recommended!! I've been really disappointed with this tool overall.

Cons

Support is very poor. I placed an order in July and still haven't received the system or any updates.

“Untrustworthy company and service

Pros

I paid 4,899 rupees to VLE Baazar Pvt Ltd via Razorpay Gateway on 3-10-2024 for a refurbished Motorola Moto One but I never received the product or a refund. Their customer care initially responded within 2�3 days, always assuring me that the product would be delivered within 24 hours but it never happened and now the customer care team is not responding at all. I contacted the team since the payment was made through their gateway but they informed me that they cannot help me get a refund because the merchant account has insufficient funds. I strongly advise against making online payments through this tool, as they do not assist in cases of fraud and the merchant appears to be fraudulent. I have raised multiple support tickets but nothing has been resolved. I have also filed a complaint with the Consumer Court and I am seeking help to recover my hard-earned money.

Cons

I don't have anything to recommend. The company feels untrustworthy and seems not to care about customers at all.

“all talk, no follow-through

Pros

They jump in first with a new customer but I notice they lag when it comes to providing actual service, I like the approach in theory.

Cons

They reply to tickets really fast at first, so it feels like support is responsive but then they leave me hanging with follow-up questions that go unanswered.

“Misleading pricing and slow support

Pros

I don't see anything good about them, the service has been awful.

Cons

Feeling misled about pricing was frustrating. They promised up to 75,000 free payments after the plan but kept charging us. When I contacted support, it took two weeks to reply and they said the offer didn't apply to business cards even though all our clients use personal cards. It really felt like they cheated this small business.

“Nonexistent customer support

Pros

From my experience, their shady ethics completely overshadow any decent features it might offer.

Cons

Customer support has been almost non existent for me. No phone, no email, nothing to reach them. The Help & Support section traps me in loops, tickets get auto-closed without explanation and there's no escalation path. Writing to a nodal officer didn't achieve anything. Other startups I know have had the same frustrations. Subscribing was easy but canceling turned out to be nearly impossible.

“ignored payroll support issues

Pros

I find some features helpful during setup, so overall, it's okay for me.

Cons

When we used it for payroll, support completely ignored us. They advertise a 30-minute reply time but I didn't get any response. We scheduled a call but the rep didn't show and there was still no follow-up. Setup had to be delayed because they ignored us. Really bad service.

“Billing requests left unresolved

Pros

Okay, so� nothing positive to mention here as I've faced a lot of issues with this tool.

Cons

Over the past three months, this tool hasn't addressed my complaints. I filed eight requests to update my billing plan, called multiple times but nothing changed. No real customer support was offered.

“Easy to use and generate links

Pros

It's easy for me to use, connects to our site and generates payment links without hassle.

Cons

Not knowing how long it takes for my funds to show up in my account has been pretty inconvenient.

“completely unreliable

Pros

On my first try, it worked perfectly and the payment processed without any problems.

Cons

The second time I tried using it today, it didn't work at all. I retried nine times but the drop-down menus stayed unresponsive and I couldn't submit the transaction.

“Simple payment link creation

Pros

I find it simple to reach from both seller and buyer sides and creating links and collecting payments is easy.

Cons

So far, I haven't come across any downsides. Everything's working well for me, awesome job!

“Low success rate and poor support

Pros

The web app loads fast and responds quickly which I appreciate.

Cons

The success rate seems low and support hasn't been helpful whenever I ran into problems.

“Great experience with reliable interface

Pros

Overall, I've had a great experience, the interface is simple and easy to use, taxes are clearly explained, failed transactions are easy to monitor and it's a reliable payment option.

Cons

One of the main issues I face is transaction delays. Payments can hang or get stuck mid-process which gets really frustrating.

“User-friendly layout

Pros

I like the very user-friendly layout, multiple ways to pay and the ability to accept payments globally.

Cons

Getting in touch with support is difficult and slow from my experience.

“No customer support available

Pros

The software works okay for me, fees are high but it's fairly easy to navigate.

Cons

There's basically no customer support for me. Some accounts get a chat feature but it gets switched off after a few tries, leaving me stuck.

“Customer queries not prioritized

Pros

When customer help is poor, it makes me question this tool, since direct support is crucial for any business.

Cons

Resolving customer queries should be their top priority, I've noticed it's not right now.

“simple integration with great security

Pros

From my perspective, it offers several advantages like simple integration, great security via PCI DSS Level 1 certification, a wide choice of payment methods (cards, digital wallets, UPI, etc.), international payment processing, one-click verification and payment, advanced reporting and responsive support.

Cons

Transaction fees, while somewhat competitive, still feel high for my small business and payout delays can take longer than with other competitors I've tried.

“Disappointing customer support

Pros

It's hard for me to find anything positive, as nearly every interaction and outcome has been negative.

Cons

My experience with their customer support was really disappointing. After reaching out several times about an urgent issue, agents acted like they hadn't seen my earlier messages and treated the problem as new. It didn't feel like my case was taken seriously or prioritized. They kept giving stock replies claiming escalation but never actually fixed anything. Honestly, their support ranks among the worst I've dealt with and I wouldn't recommend them.

“Easy, flexible and trustworthy tool

Pros

The first things I notice are that it's easy to use, highly flexible and feels trustworthy.

Cons

Support responsiveness and the speed at which issues are fixed need a lot of improvement from my perspective.

“Quick setup and fast payouts

Pros

Setting up this payment gateway was pretty easy for me, especially with Shopify and WooCommerce stores. Payouts hit the bank really fast, so I never have to wait long for money to show up.

Cons

This tool is mainly built for businesses operating in India. Expanding my online store internationally is tricky because it still doesn't support processing international payments.

“Clean dashboard with helpful support

Pros

One thing I really like is how clean the dashboard is, it makes keeping an eye on transactions and managing my account way simpler. The support team has also been super helpful whenever I ran into problems and I feel safe knowing security is great.

Cons

Support has been almost nonexistent for me and API integrations caused a lot of search and setup issues.

“managing payments is simple and smooth

Pros

Managing all my payments on this platform is simple and stress-free. Everything from credit cards to UPI works smoothly which makes life easier.

Cons

Customer help can be slow and response times definitely need improvement. I think the customization options are also pretty limited.

“Challenging support and tech assistance

Pros

Logging in takes no time at all and setting things up was simple. Overall, for me the account experience just works without any fuss.

Cons

Getting help from the support team and tech assistance has been challenging on my end.

“High transaction fees

Pros

Getting this tool set up was quick and I found it easy to navigate. It works with different platforms, processes payments fast and their customer support responds quickly whenever I need help.

Cons

Transaction fees feel high for certain merchants and I've noticed the reporting and analytics tools are somewhat limited.

“Lacking support and sluggish performance

Pros

The interface is easy to work with and it supports all major cards, UPI and internet banking. I also like the wide range of integrations available which makes my workflow smoother.

Cons

Support for this product is lacking, accounts can't be set up instantly and performance sometimes feels sluggish from my experience.

“Secure payments but poor customer support

Pros

Processing and billing payments with this tool is fast and secure. I can send money to any bank account without issues which makes things much easier for me.

Cons

They charge more than other payment apps I've used and payment processing can get delayed. They take a commission on every transaction and customer support isn't always quick to respond.

“Multiple options with easy API

Pros

I appreciate that it supports so many payment options like UPI, cards and internet banking. Adding the API to our website was simple and approval didn't take long. Fees are fair too, just 2% per transaction.

Cons

For domestic payments, this tool works well but it isn't ideal for cross-border transactions. To enable international transfers, I had to get special approval and provide extra documentation and compliance checks.

“Payment issues!!

Pros

Experiencing repeated payment failures was frustrating and opening a support ticket didn't help since they closed it without connecting me to the tech team. Their support was disappointing.

Cons

I've noticed the rate of payment failures rising significantly which can be frustrating.

“Easy setup and integrations

Pros

This tool is easy to use and I think it probably offers more integrations than any other gateway I've tried. Setting it up didn't take much time either.

Cons

Customer support is pretty poor in my experience. Several search issues happen when the API is integrated.

“Clean design saves time

Pros

The clean design really speeds up payment handling for my team and me, saving us time every day.

Cons

The payment options are limited, I wish it supported more, like debit, credit, or net banking. A universal payment method would really help me.

“Flexible fund transfers

Pros

I can transfer funds from any transaction and receive money in several ways which makes handling payments flexible and convenient.

Cons

One thing I find inconvenient is that I can't transfer money straight to other people's bank accounts or apps like Google Pay or PhonePe. I have to redeem funds through the platform instead.

“reliable cloud-based support

Pros

Support has been excellent in my experience, they respond quickly and provide helpful answers. Because it's cloud-based, payments happen fast and reliably which is great for urgent situations. Switching to this tool has saved me a lot of time, allowing me to focus on helping clients.

Cons

I haven't really found any drawbacks for my use. It's a simple tool and does exactly what I need it to do.

“Simple interface, organized dashboard

Pros

I find the interface simple to work with and the dashboard keeps everything organized so I can monitor payments without stress. Their security measures make me feel confident that transactions are safe.

Cons

This tool is mostly India-focused, so it's not great for international sales. My first application was even rejected. Fees can add up as transaction volumes increase and integration can be tricky depending on the platform, I needed a developer to get it working on WordPress. Some cards and countries aren't supported and AMEX is a recurring problem.

“Great for e-commerce payments

Pros

Using this tool for e-commerce in India has been great since it accepts many payment options, even mobile wallets. It integrates into any online store or CRM and custom payment pages let me showcase services while accepting payments. Having a dedicated support manager for my account is also really helpful.

Cons

It has almost every feature I need as an online seller but like any payment provider, there's room for improvement. I'd like to see consistently higher payment success rates.

“Quick approval, smooth operation

Pros

Getting my account approved was quick with minimal compliance needed. After submitting the documents, it was active in three days and it has been running smoothly without any issues ever since.

Cons

The only problem I've come across is with the invoicing system. The templates are very basic and don't look professional and there's no option to create or use a custom invoice format.

“Great tool for payments!!

Pros

This tool is one of the top payment gateways I've used, handling credit and debit cards, UPI, net banking with over 50 banks and a bunch of mobile wallets. The dashboard makes things easy with automated receipts and customizable payment pages and I could integrate it with OpenCart, WordPress and Shopify. The processing fee is usually a bit lower than Instamojo and customer support is available 24/7.

Cons

Security has been a concern for me since SSL isn't consistently enforced. It also lacks user-focused options like gift cards and there's no basic or free tier available which makes it less flexible for small businesses.

“Smooth Flutter integration

Pros

Using it with Flutter has been smooth and I like that it supports so many payment options without any trouble.

Cons

The documentation can sometimes feel a bit lacking when I need detailed guidance.