Razorpay Reviews

“Avoid Razorpay at All Costs!

Pros

No pros

Cons

If there were a rating below one star, I'd give it. Razorpay is, hands down, the worst payment gateway I've ever used—nothing works after registration. No payment process via the WordPress plugin. No payments in Indian Rupees. No payments in other currencies. No payments via quick payment links—absolutely nothing functions. You can't even update basic personal info, like your business picture, contact number, or WhatsApp details. Customer service? Non-existent—they ignore every request. Razorpay isn't just the worst payment gateway; it's the worst online service period. I deleted my account after this total disregard.

“Game-changing digital payment integration

Pros

I've found this solution to be a game-changer. It integrates smoothly with our e-commerce and POS systems, which makes digital payments simple and the variety of payment methods works well for our diverse customer base.

Cons

The dashboard is powerful but I found it a bit overwhelming at first. Support response times also lag during peak periods which is frustrating when you need help the most.

“Slow and unresponsive support

Pros

Customer help has been poor and response times are very slow.

Cons

Support has been terrible. I've been waiting 48 hours for a response after sending multiple emails and completing the required forms but no one has reached out.

“Incompetent staff!!

Pros

I feel the company is frustrating to deal with, with staff ignoring concerns for months.

Cons

The staff seem completely unskilled. I've seen customers left waiting for over four months despite multiple complaint tickets, causing financial losses and not a single issue has been resolved yet.

“Simple client fund collection

Pros

This tool makes handling payments really simple and allows me to collect funds on behalf of clients easily.

Cons

With the help of this platform setting up an account in India was easy for me.

“Awful support experience

Pros

Honestly, I've found it a terrible solution, support was unhelpful and slow and I would recommend exploring free alternatives.

Cons

Support is awful. I ended up wasting time creating new tickets repeatedly, only to get people who couldn't actually help because support is outsourced.

“Fast payments with sleek theme

Pros

I love how fast payments go through and the sleek dark theme really improves my experience.

Cons

I don't have any complaints, it works great for me and has been completely reliable.

“Multiple convenient payment options

Pros

The platform offers many payment options like credit/debit cards, net banking and others which I find very convenient.

Cons

Transaction charges for this tool can feel a bit pricey compared to some alternatives I've seen.

“Supports diverse payment types

Pros

I appreciate that it supports multiple payment types, including UPI, wallets, EMI plans and international cards and I like using the AutoPay feature for subscriptions.

Cons

There are a few drawbacks I have noticed, like steep processing fees, support that can be slow or limited, slow payouts and some risk of chargebacks or fraud.

“Easy multi-method payment processing

Pros

Processing payments via multiple methods makes it easy for me to follow transactions and manage billing efficiently.

Cons

I think support responses are slow at times, especially during busy periods when help is needed quickly.

“Simple fast reporting tool

Pros

I find it really simple to use, fast and it generates reports whenever I need them.

Cons

Nothing specific comes to my mind, overall, the software works well.

“Effortless payment link generation

Pros

Generating payment links and sharing them by phone or email is easy and the notify toggle helps me track balances and settlements effectively.

Cons

There's very little to complain about, though I think getting real-time visibility of payments can sometimes be tricky.

“easy online interface

Pros

Using it online is easy and I enjoy navigating the interface.

Cons

From my experience, there isn't anything I would change, it works as expected.

“Payout Delays and Verification Issues

Pros

Honestly, I don't have any positive to report.

Cons

Sometimes payouts are paused for no reason. After that, they drag out communication through emails and calls, then send an agent to verify my home address without warning.

“Very poor support experience

Pros

Not recommended!! I've been really disappointed with this tool overall.

Cons

Support is very poor. I placed an order in July and still haven't received the system or any updates.

“Untrustworthy company and service

Pros

I paid 4,899 rupees to VLE Baazar Pvt Ltd via Razorpay Gateway on 3-10-2024 for a refurbished Motorola Moto One but I never received the product or a refund. Their customer care initially responded within 2�3 days, always assuring me that the product would be delivered within 24 hours but it never happened and now the customer care team is not responding at all. I contacted the team since the payment was made through their gateway but they informed me that they cannot help me get a refund because the merchant account has insufficient funds. I strongly advise against making online payments through this tool, as they do not assist in cases of fraud and the merchant appears to be fraudulent. I have raised multiple support tickets but nothing has been resolved. I have also filed a complaint with the Consumer Court and I am seeking help to recover my hard-earned money.

Cons

I don't have anything to recommend. The company feels untrustworthy and seems not to care about customers at all.

“all talk, no follow-through

Pros

They jump in first with a new customer but I notice they lag when it comes to providing actual service, I like the approach in theory.

Cons

They reply to tickets really fast at first, so it feels like support is responsive but then they leave me hanging with follow-up questions that go unanswered.

“Misleading pricing and slow support

Pros

I don't see anything good about them, the service has been awful.

Cons

Feeling misled about pricing was frustrating. They promised up to 75,000 free payments after the plan but kept charging us. When I contacted support, it took two weeks to reply and they said the offer didn't apply to business cards even though all our clients use personal cards. It really felt like they cheated this small business.

“Nonexistent customer support

Pros

From my experience, their shady ethics completely overshadow any decent features it might offer.

Cons

Customer support has been almost non existent for me. No phone, no email, nothing to reach them. The Help & Support section traps me in loops, tickets get auto-closed without explanation and there's no escalation path. Writing to a nodal officer didn't achieve anything. Other startups I know have had the same frustrations. Subscribing was easy but canceling turned out to be nearly impossible.

“ignored payroll support issues

Pros

I find some features helpful during setup, so overall, it's okay for me.

Cons

When we used it for payroll, support completely ignored us. They advertise a 30-minute reply time but I didn't get any response. We scheduled a call but the rep didn't show and there was still no follow-up. Setup had to be delayed because they ignored us. Really bad service.