Razorpay Reviews

“Billing requests left unresolved

Pros

Okay, so� nothing positive to mention here as I've faced a lot of issues with this tool.

Cons

Over the past three months, this tool hasn't addressed my complaints. I filed eight requests to update my billing plan, called multiple times but nothing changed. No real customer support was offered.

“Easy to use and generate links

Pros

It's easy for me to use, connects to our site and generates payment links without hassle.

Cons

Not knowing how long it takes for my funds to show up in my account has been pretty inconvenient.

“completely unreliable

Pros

On my first try, it worked perfectly and the payment processed without any problems.

Cons

The second time I tried using it today, it didn't work at all. I retried nine times but the drop-down menus stayed unresponsive and I couldn't submit the transaction.

“Simple payment link creation

Pros

I find it simple to reach from both seller and buyer sides and creating links and collecting payments is easy.

Cons

So far, I haven't come across any downsides. Everything's working well for me, awesome job!

“Low success rate and poor support

Pros

The web app loads fast and responds quickly which I appreciate.

Cons

The success rate seems low and support hasn't been helpful whenever I ran into problems.

“Great experience with reliable interface

Pros

Overall, I've had a great experience, the interface is simple and easy to use, taxes are clearly explained, failed transactions are easy to monitor and it's a reliable payment option.

Cons

One of the main issues I face is transaction delays. Payments can hang or get stuck mid-process which gets really frustrating.

“User-friendly layout

Pros

I like the very user-friendly layout, multiple ways to pay and the ability to accept payments globally.

Cons

Getting in touch with support is difficult and slow from my experience.

“No customer support available

Pros

The software works okay for me, fees are high but it's fairly easy to navigate.

Cons

There's basically no customer support for me. Some accounts get a chat feature but it gets switched off after a few tries, leaving me stuck.

“Customer queries not prioritized

Pros

When customer help is poor, it makes me question this tool, since direct support is crucial for any business.

Cons

Resolving customer queries should be their top priority, I've noticed it's not right now.

“simple integration with great security

Pros

From my perspective, it offers several advantages like simple integration, great security via PCI DSS Level 1 certification, a wide choice of payment methods (cards, digital wallets, UPI, etc.), international payment processing, one-click verification and payment, advanced reporting and responsive support.

Cons

Transaction fees, while somewhat competitive, still feel high for my small business and payout delays can take longer than with other competitors I've tried.

“Disappointing customer support

Pros

It's hard for me to find anything positive, as nearly every interaction and outcome has been negative.

Cons

My experience with their customer support was really disappointing. After reaching out several times about an urgent issue, agents acted like they hadn't seen my earlier messages and treated the problem as new. It didn't feel like my case was taken seriously or prioritized. They kept giving stock replies claiming escalation but never actually fixed anything. Honestly, their support ranks among the worst I've dealt with and I wouldn't recommend them.

“Easy, flexible and trustworthy tool

Pros

The first things I notice are that it's easy to use, highly flexible and feels trustworthy.

Cons

Support responsiveness and the speed at which issues are fixed need a lot of improvement from my perspective.

“Quick setup and fast payouts

Pros

Setting up this payment gateway was pretty easy for me, especially with Shopify and WooCommerce stores. Payouts hit the bank really fast, so I never have to wait long for money to show up.

Cons

This tool is mainly built for businesses operating in India. Expanding my online store internationally is tricky because it still doesn't support processing international payments.

“Clean dashboard with helpful support

Pros

One thing I really like is how clean the dashboard is, it makes keeping an eye on transactions and managing my account way simpler. The support team has also been super helpful whenever I ran into problems and I feel safe knowing security is great.

Cons

Support has been almost nonexistent for me and API integrations caused a lot of search and setup issues.

“managing payments is simple and smooth

Pros

Managing all my payments on this platform is simple and stress-free. Everything from credit cards to UPI works smoothly which makes life easier.

Cons

Customer help can be slow and response times definitely need improvement. I think the customization options are also pretty limited.

“Challenging support and tech assistance

Pros

Logging in takes no time at all and setting things up was simple. Overall, for me the account experience just works without any fuss.

Cons

Getting help from the support team and tech assistance has been challenging on my end.

“High transaction fees

Pros

Getting this tool set up was quick and I found it easy to navigate. It works with different platforms, processes payments fast and their customer support responds quickly whenever I need help.

Cons

Transaction fees feel high for certain merchants and I've noticed the reporting and analytics tools are somewhat limited.

“Lacking support and sluggish performance

Pros

The interface is easy to work with and it supports all major cards, UPI and internet banking. I also like the wide range of integrations available which makes my workflow smoother.

Cons

Support for this product is lacking, accounts can't be set up instantly and performance sometimes feels sluggish from my experience.

“Secure payments but poor customer support

Pros

Processing and billing payments with this tool is fast and secure. I can send money to any bank account without issues which makes things much easier for me.

Cons

They charge more than other payment apps I've used and payment processing can get delayed. They take a commission on every transaction and customer support isn't always quick to respond.

“Multiple options with easy API

Pros

I appreciate that it supports so many payment options like UPI, cards and internet banking. Adding the API to our website was simple and approval didn't take long. Fees are fair too, just 2% per transaction.

Cons

For domestic payments, this tool works well but it isn't ideal for cross-border transactions. To enable international transfers, I had to get special approval and provide extra documentation and compliance checks.