Automotive, 500+ employees
Less than a year
“Absolutely disgusting for being company recognised”
Pros
Absolutely none. Their customer service is poor and they will never refund your money.
Cons
Everything about this company is a mess. It is run by people who act like cowboys, hiring customer service advisors and managers who just ignore you.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Construction, 101-500 employees
Less than a year
“Rewards Gateway”
Pros
The system is good to use and works well.
Cons
I have not found any cons yet, but I have only been using the system for six months.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Financial Services, 500+ employees
More than a year
“Improving recognition and employee understanding of their rewards”
Pros
Reward Gateway allows us to merge all our reward and benefits information into a single portal. Employees can easily access all the benefits including links to relevant forms, terms and guides. They also enjoy savings from a wide range of discounted sites and can earn cashback, which has become quite popular. The recognition tool is simple and easy to use which allows peer to peer recognition and the monitored awarding of shopping vouchers for significant achievements. Plus, you get a total reward statement that shows employees the value of all the rewards and benefits they receive.
Cons
I think the format could use some updating. Its not bad but compared to some flashier sites, it feels a bit static.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Farming, 500+ employees
More than a year
“Secret experts use Reward Gateways on daily basis. It is the best software to sparkle your work.”
Pros
This is the most resourceful software for high achievers because it fosters strategic recognition and communication among employees. Also it's the most reliable way to promote teamwork, aligning all employees goals and visions. I must say that this software has significantly improved my employees skills and vision.
Cons
I have had no issues with this software. In fact, it has been very helpful, and that is why I confidently recommend it to anyone dealing with a similar problem.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Media Production, 500+ employees
More than a year
“Very Simple”
Pros
The product is pretty easy to work with as it offers many great features and employees can be recognized in real-time with social interactions, like celebrating anniversaries or acknowledging hard work. Large companies also use it.
Cons
Canceling a transaction can be quite a hassle.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Health, Wellness and Fitness, 500+ employees
More than a year
“Impossible to get a refund”
Pros
Nothing is good. Their customer support is poor, they show a lack of respect, and they are not at all helpful by any means.
Cons
I made a transaction through Reward Gateway that I needed to cancel. They refused to contact the retailer on my behalf and told me they could not provide a refund (over 400). Instead, they suggested I give the voucher to family or friends if I do not use it within a year. Meanwhile, they will continue deducting money from my salary for a year. They blame the retailer and the retailer blames them.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Financial Services, 500+ employees
Less than a year
“Reward Gateway”
Pros
This is an excellent tool to centralize all your employee benefits and communications in one place. It's easy to guide people on how to use it and information is simple to find. Plus, their customer service is top-notch.
Cons
Honestly, I have not found anything wrong with this product. There is nothing I dislike about it, and I am very satisfied with it.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
9
Health, Wellness and Fitness, 51-100 employees
Less than a year
“Reward gateway - Wide selection, Great website functionality”
Pros
The website's functionality is outstanding which makes access to company resources extremely easy when properly set up by administrators. They offer a wide range of deals, many of which are great value and simple to use. Although I haven't used the app myself, many colleagues rave about how good it is.
Cons
Many of the offers are quite niche, though I am unsure if this varies by company different companies might have different offers set up. You need to be careful to follow the correct link for some deals, and its not always immediately clear. It's not a major downside but its usually worth visiting the retailer through this site to ensure coupons apply correctly.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Fine Art, 500+ employees
Less than 6 months
“Excellent source of information”
Pros
This software, despite its challenges, provides excellent feedback for surveys and market research.
Cons
Occasionally, some of the actions you can perform on visitors to your page do not show up.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
5
Functionality
8
Information Technology and Services, 500+ employees
Less than a year
“Decent way to organize random benefits”
Pros
It has plenty of options and the mass search features seem sufficient.
Cons
Sometimes, it feels like I am clicking and searching more than I should be but it is not a big deal.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
7
Health, Wellness and Fitness, 51-100 employees
Less than a year
“Awesomeness”
Pros
Reward Gateway is easy to navigate and very user-friendly.
Cons
Finding the specific reports I need can be challenging. I wish their names could be easier to identify.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Non-Profit Organization Management, 101-500 employees
Less than a year
“Great software for employee recognition”
Pros
It's easy to use and generate reports on usage. As both an end-user and an administrator, I've had no issues from either perspective.
Cons
I cannot think of anything negative at the moment. The software is excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Food & Beverages, 101-500 employees
Less than a year
“Review”
Pros
The design was highly customizable and the implementation team was very helpful.
Cons
The app, which is how most of our employees access the site since they are on the road and not in an office, does not have the same functionality as the desktop version. This discourages many of our users from using the tool and creates extra work for the admin team. I was not aware of these differences before we went live. Our team would like to post our own photos to celebrate success in the field. Additionally, the savings app is separate from the company app, which confuses people and the savings method is not very user-friendly.
Rating Distribution
Ease of use
3
Value for money
3
Customer Support
3
Functionality
3
Non-Profit Organization Management, 101-500 employees
Less than a year
“Easy to Use System”
Pros
I love the recognition platform. It is simple and very user-friendly.
Cons
Navigating the information-sharing sections of the system like our DEI hub, can sometimes be a bit challenging.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
10
Functionality
7
Small Business, 500+ employees
Less than a year
“A huge fan of Rewards Gateway”
Pros
The ease of use is excellent from both the admin and user perspectives.
Cons
Not all of our management recognizes the benefits as they tend to focus only on the price tag.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hospital & Health Care, 101-500 employees
Less than a year
“You get what you pay for”
Pros
The social recognition wall has been an excellent way to boost peer to peer recognition and increase employee engagement.
Cons
The system is not very intuitive or user-friendly for administrators.
Rating Distribution
Ease of use
5
Value for money
7
Customer Support
4
Functionality
8
Veterinary, 500+ employees
Less than a year
“Review of Reward Gateway”
Pros
I enjoy using the social recognition wall and the survey builder works well. The hub creation feature is great because everything is customizable.
Cons
Getting support is difficult and it takes a long time to receive a correct response. We currently do not have an account executive and the previous one lacked customer service skills. The upload feature is also quite poor.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
3
Functionality
8
Facilities Services, 101-500 employees
Less than a year
“Good but not great”
Pros
Registration emails are sent out every 15 days, which is perfect for follow ups.
Cons
The software works fine at the moment and customer support is helpful.
Rating Distribution
Ease of use
5
Value for money
3
Customer Support
10
Functionality
5
Mental Health Care, 500+ employees
Less than 6 months
“Reward Gateway is great for employee appreciation”
Pros
It is easy to align rewards with company values and the mission and employees have a wide range of options to redeem their rewards.
Cons
I would prefer a more prominent news feed for important announcements.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Hospital & Health Care, 500+ employees
Less than a year
“Not User Friendly”
Pros
The available features are great, which makes it simple to praise and recognize co-workers.
Cons
The system is not user-friendly and we did not receive enough support to make the product successful. Part of that was our own responsibility.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
4
Functionality
6