Alex M.
Public Relations and Communications, 11-50 employees
More than a year
“Payroll headaches with zero support”
Pros
At the beginning, their sales team and customer support were responsive and helpful while they were trying to win our business. Unfortunately, that was the only part of the experience that went well.
Cons
Since 2022, we've been using it as our all in one HR and payroll platform and the experience has been a complete nightmare. The payroll system cannot even handle very basic exemptions tied to certain qualifications and they've billed us more than $2,000 in fees over missing tax agency accounts that we were never supposed to set up in the first place. We've spent over six months trying to get this fixed, only to run into AI-generated replies and closed cases without any real resolution. Once they have your contract and your money, their customer service becomes absolutely terrible. On top of that they've been using our employees profiles to send sales pitches to their personal email addresses. I'd strongly recommend staying away.
Rating Distribution
Ease of use
4
Value for money
2
Customer Support
4
Functionality
2
Manish P.
Oil & Energy, 1-10 employees
Less than a year
“Payroll and tax done correctly”
Pros
Payroll and tax are easy to use as it just needs a small workaround when handling time off.
Cons
Time off and some of the other apps take a little more time to learn.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Lisa O.
Health, Wellness and Fitness, 51-100 employees
Less than 6 months
“An efficient scheduling feature”
Pros
The scheduling feature has been easy to use and works really efficiently.
Cons
I haven't run into anything I dislike about it so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sarah M.
Hospital & Health Care, 51-100 employees
Less than a year
“Customizable and user friendly”
Pros
It is very user friendly and gives you a lot of flexibility. You can set up custom fields for almost anything you need which makes it highly customizable.
Cons
One area that still needs work is the travel spend platform. Our employees have run into freezing issues when uploading receipts. That said, the team has been proactive about taking the needed steps to address the problem.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Joseantonio M.
Computer Software, 51-100 employees
Less than a year
“user friendly workflow that wins”
Pros
The interface is easy to use and the workflow is smooth from start to finish.
Cons
Support could be quicker to respond and provide more detailed help.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Roy C.
Computer Software, 51-100 employees
Less than a year
“All our HR needs in one hub”
Pros
It integrates well with just about everything and I end up using Rippling anytime I need answers about HR, payroll or benefits.
Cons
verification process can be a bit of a hassle once in a while though I get why it's necessary.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michael D.
Non-Profit Organization Management, 51-100 employees
Less than a year
“an amazing and user friendly platform”
Pros
Navigating through the different sections is very easy and the platform is simple to use overall. It responds quickly without freezing or taking a long time to load and the whole experience seems user friendly.
Cons
The only part that felt a bit less than ideal was the initial setup although it still was not a bad experience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sucharita D.
Alternative Medicine, 51-100 employees
Less than 6 months
“offered what was needed”
Pros
The platform is very user friendly, with instructions and guidance that are clear and simple to follow.
Cons
Honestly there's not much to complain about since it's simple to use and follow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emry D.
E-Learning, 500+ employees
More than a year
“simple navigation with app support”
Pros
Everything felt very user friendly right away so getting around the platform didn't take much time at all. The navigation was also not a hassle and was simple to understand which meant I didn't have to spend forever learning how to use it. I also really liked having a supported app version available.
Cons
There were times when it loaded a bit slowly and it would sometimes ask me to log in multiple times during the day. That said, when it comes to the repeated logins, I'd still rather have that extra security for my information than not.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Taylor M.
Financial Services, 101-500 employees
Less than a year
“A user friendly platform overall”
Pros
Using the platform has been really enjoyable because everything seems user friendly and simple to navigate.
Cons
The part I am least into is the UX design. It could definitely look better since it has a pretty plain, almost old-school HTML feel to it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christian D.
Information Technology and Services, 51-100 employees
Less than 6 months
“A clean and inviting interface”
Pros
The interface feels very user friendly and welcoming which makes the platform pleasant to use.
Cons
Well the part I don't enjoy is the two-factor authentication since it takes longer than expected to get access.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Cayci S.
Medical Practice, 51-100 employees
Less than a year
“user friendly and flexible”
Pros
Rippling feels very user friendly and I can move through it without needing any help.
Cons
At times it's a little confusing figuring out where certain things are especially between Time Off and Time & Attendance. It might make more sense if those were all grouped under the same tab.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Oil & Energy, 101-500 employees
Less than 6 months
“Quick reimbursements with clean onboarding”
Pros
The platform is very user friendly, with fast reimbursement processing, reliable time tracking and clear leave balance visibility. Onboarding was also quick and easy.
Cons
Nothing really stands out as a downside. Most features on both the website and app are simple and easy to use.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Albert R.
Health, Wellness and Fitness, 11-50 employees
More than a year
“Powerful features with user friendly design”
Pros
Using Rippling day to day is very fun and helpful and it makes routine tasks feel less stressful. It comes with a lot of features that genuinely make my workday much easier.
Cons
Because it integrates with so many different work apps, there are times when my computer slows down for a bit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alyssa C.
Marketing and Advertising, 51-100 employees
Less than a year
“A very user friendly platform”
Pros
The platform is very user friendly and is simple to navigate.
Cons
Nothing in particular stands out as an issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Scott B.
Computer & Network Security, 11-50 employees
Less than 6 months
“All our HR needs in one hub”
Pros
Having multiple HR tools available in a single portal is really convenient. It makes everything much simpler to locate and access.
Cons
The initial setup was a bit tricky and I had to help my boss with it but we managed to get it done.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amy K.
Biotechnology, 51-100 employees
Less than a year
“A complete HR transformation”
Pros
Working as an HR Generalist, Rippling has completely changed how I handle my role and support the business. It has cut down on basic human error, made the entire onboarding process more efficient from start to finish and strengthened our overall compliance across both Accounting and HR. It also gives employees a single platform where they can manage their benefits, understand their pay, make updates during QLEs and feel more confident about their benefits, equity, offers and payroll. It also integrates with Culture Amp which we use for employee engagement and Slack but the part I like most is how simple it is to use and implement.
Cons
One thing I'd still like to see is better guidance around spotting potential issues ahead of time, along with more admin education so problems can be prevented before they happen.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jace H.
Computer Software, 51-100 employees
Less than 6 months
“Complete features with dated design”
Pros
Right out of the gate, it covered pretty much everything I need from an HR platform and it didn't take long to get up and running. The full feature set is there too such as PTO requests, payroll, taxes, onboarding, benefits and basically all the core HR functions you'd expect. Still my cons explain better how it actually feels to use day to day.
Cons
Compared with other HR systems I have worked with, this one is missing the more modern look and overall feel. The interface comes across as outdated, almost like it was built years ago and never really refreshed.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
6
Functionality
10
Lori H.
Non-Profit Organization Management, 101-500 employees
More than a year
“Benefits access with simple navigation”
Pros
Navigating Rippling is very easy. Looking up people I supervise is simple and the app works really well too. I can also check my benefits balance whenever I need to which is proven very helpful.
Cons
At times things seem to change without any notice. Aside from that, I really don't have many complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mat B.
Information Technology and Services, 51-100 employees
Less than a year
“Benefits and org chart that shine”
Pros
Accessing benefits, requesting time off and especially viewing the org chart is really easy.
Cons
I'd love for it to feel more like a complete one-stop shop especially for things like 401k management.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10