SAP SuccessFactors HCM Reviews

“A bit hard to learn at first

Pros

I love how this brings all my HR stuff together in one spot. I can find all my employee info from a single place which makes everything way easier. It's super organized and really transparent. Plus, the interface looks clean and professional, so it's actually nice to use.

Cons

I am a new user and its bit complicated. There are so many features and options that it takes some time to learn everything. It would help if there was a tutorial guide or some clear instructions.

“Helpful for the entire employee lifecycle in one place

Pros

Its helpful for everything in HR. I can follow an employee's whole journey from hiring to leaving, all on one platform. Having all my personal details in one place makes things simple and way less complicated. I can easily put in requests like for time off and I really like the learning section where I can do all my required courses. Having everything in one tool saves me so much time and effort, no more jumping between different systems. It's a win for both me and the HR team.

Cons

I think the ui could be better. Its sluggish compared to some other similar tools I've used which slows me down.

“great app for working from home

Pros

This is the best app for working from home. The login/logout is easy, I can apply for leave, access my payslips and it works great on my phone. It also makes it simple to keep track of my team's time off.

Cons

It takes time to get used to but other than that, it's a very good application. I highly recommend it. Just a few things could be made easier to understand quickly. The training part is also a bit tricky.

“helpful search but slow to refresh

Pros

I like how easy it is to find info about people here. I can quickly see someone's status, their personal details, their position and even what team they're on, all in one place.

Cons

It can sometimes be very slow. The information doesn't always update right away when users change positions or teams as the company grows.

“well-connected hub but frustratingly slow at times

Pros

I am a big fan of how user-friendly this is. It keeps all my employee tasks organized and easy to find. The steps for things like requesting leave, getting approvals and doing reviews are clear, so I always know what's going on. The notifications and reminders are great for keeping me on track. Plus, it connects very well with our payroll and finance systems, so my info is always consistent. The fact that it works with my email and calendar is just the cherry on top.

Cons

Some pages and reports are slow to load especially when I'm trying to look at detailed performance data. Features like goal tracking and feedback forms can be confusing when you use them for the first time. Also, it's sometimes a hassle to view or download my salary slip. The initial setup was challenging because we had to move a lot of data from spreadsheets and adjust our processes to fit the system.

“poor user interface

Pros

What I appreciate is that this keeps us compliant and manages all our certifications. It cuts down so much on the manual work we used to do to track what our team has learned.

Cons

user interface seems very old-fashioned and is often hard to use.

“A solid tech suite that engages employees

Pros

This is a really solid tech suite that makes things easier for everyone, corporate teams, HR, payroll, students. It helps keep employees engaged and I especially like the learning (LMS) part for building new skills. Its also great for managing content and just makes aligning processes easy.

Cons

There are a few things I don't like, such as the cost and how slow the system can be browsing and loading pages takes a long time. It needs to be more user-friendly because it requires too many clicks for simple tasks. The cost and how flexible it is should really be considered if you're looking into it.

“game-changer for centralized, reliable data

Pros

Having all our employee and pay data in one central, reliable place is a game-changer. It connects perfectly with our finance and payroll which makes reporting on stuff like headcount and budgets way easier, no more manual cross-checking. It's become my single source of truth, so I don't have to hunt through multiple systems anymore. The reporting is strong and the integrations work really well.

Cons

The system could be easier to use especially for people who don't work in HR. Many screens and steps are more complicated than necessary, so even simple jobs end up taking too long. The layout can also look cluttered, making it hard for colleagues in accounting or finance to find things quickly. Another issue is the reporting, its not very flexible and to get a custom report you often need extra setup or have to export data to Excel. Overall, simplifying the menus and offering more adaptable reports would make the system much faster and easier for everyone to use.

“takes work to learn

Pros

This is a powerful, all-in-one HR system. The best part is how all the different parts (like recruiting, onboarding, learning and reviews) connect to one central employee profile, so data is always consistent. You can configure it a lot, it works globally and it handles complex compliance and workflow needs really well. The reporting is powerful when it's set up right and they're always rolling out new updates and improvements.

Cons

It is hard to learn. Some areas of the interface are still outdated and less interactive compared to newer HR tools. Customizing things often needs technical skills or special integrations which adds more work to set up and maintain. Reporting is complicated for regular business users and it can be slow sometimes with large amounts of data. The licensing and overall cost can also be pretty high for smaller companies.

“Leave tracking is the best part

Pros

I can see my whole leave dashboard in one glance. Tracking where I am in the review process for appraisals is also easy. Managing leave is the best part, I can plan my sick, casual and other leave ahead of time and get approval without any issue. Setting it up was pretty easy even if tailoring it to our company took a little while.

Cons

I sometimes have problems with the system not integrating well, like when my biometric attendance times don't register properly and I have to fix them manually. I'd also love a seamless connection with Microsoft Office tools so I could download and manage data more easily.

“easy to use

Pros

Its very easy to access and the look of it is nice. The theme and layout are pleasant. Applying for leave is also very easy and I found the initial setup super easy to understand.

Cons

I think the theme and colors of SAP could be improved.

“Happy it does exactly what I need

Pros

I am happy with this platform, it does exactly what I need. As a manager, it helps me a ton with tracking my team's leave and attendance on time. No more messy Excel sheets! The features are spot-on, making it convenient for my team to apply for leave in advance and for me to approve it and track the status. We can also check each other's profiles right here. Setting it up was a cakewalk, just a few days and it cleared up so much confusion we had before. Now I can easily track the holiday calendar and my own leave balance.

Cons

No cons so far.

“best for big companies

Pros

It's an all-in-one platform for everything: central employee data, hiring, onboarding, performance reviews, learning, time tracking, payroll and benefits. It seriously cuts down on manual work for HR and managers and it makes the whole employee experience a lot better.

Cons

It's least helpful when you need something simple, fast or heavily customized without paying extra. There are too many clicks for simple tasks. It's also not ideal for small companies with limited HR budgets.

“A bit complex to learn

Pros

It covers pretty much everything for HR and all the parts work together smoothly. It's pretty easy to use once it's set up and getting it going was well-organized with good guides and support. We use it all the time for HR basics, performance reviews and tracking employees and it has a ton of useful features. It connects really well with our other SAP systems and outside tools and the support team is solid. It feels like a strong, complete platform built for a big company.

Cons

I don't love that its complex and not very user friendly especially if you're new to it. Setting things up or making changes usually needs some special know-how which can slow things down. Some tasks take way too many steps and making reports feels kinda rigid. Also, getting it started and keeping it running can take a lot of time especially for smaller teams.

“Catches payroll mistakes fast

Pros

I love how it spots payroll errors right as they happen and assigns them out. It helps us get ahead of problems instead of just reacting. It's also really flexible, can grow with us and saves us a ton of time fixing issues.

Cons

Some features take me forever to figure out because of how the app is set up. That ends up eating more time and can cost more too. I really wish customer support was quicker to respond.

“perfect for tracking yearly goals

Pros

My favorite parts are the org charts, setting goals and doing reviews. It's easy to use, I've been on it for over 3 years now. I use it to set my mid-year and yearly goals with the company.

Cons

Submitting my yearly review is simple and easy, no complaints from me! It's laid out well, all my coworkers use it and it helps me stay on track throughout the year.

“One stop for employee info

Pros

You have all your info right there and easy to get to. You put in all your personal and work details and having the whole company structure available is super handy when you need to look someone up.

Cons

only thing I don't like is that some info can't be changed until HR says it's okay. But other than that, everything's fine. Honestly, there's nothing else I really dislike.

“Loved using it!

Pros

app looks great and is very easy to get around. The information is helpful and I love that it gives me real-time insights that actually help me make decisions. It does a good job linking HR stuff with the rest of the business too.

Cons

So far, I haven't noticed any real downsides with this app. Everything has been working well and I don't have any complaints right now. I do think it could be more user-friendly, though.

“Handles legal rules well

Pros

It covers all areas of HR very well. I've noticed it's especially strong with compliance steps in the Onboarding part. It's also very flexible when you need to connect it to other systems.

Cons

Honestly, the old Onboarding 1.0 was better, it felt way more flexible and customizable. I also wish there were custom triggers for Intelligent Services Center. Oh and sometimes the API responses take forever to come back.

“Simple, smooth and reliable tool

Pros

The layout is really clear, so it's easy to use. Editing things is simple and putting in data feels natural. The whole process is easy to follow, so you just get how it works. Anything you put in or update saves without a problem and is there whenever you need it. I have to use it all the time.

Cons

Launching the program is a little weird to me and I think it could be more user-friendly. There are bugs and sometimes it's slow to load or just won't open which is really annoying since it deals with so much important data.

“connecting data is surprisingly simple

Pros

My absolute favorite is the integration center. It's so simple to use and connecting different data sources is very simple. I've built some pretty complex integrations in no time.

Cons

I am not a fan of some of the terms used, they feel very American. I wonder if that could be changed. I guess I probably should look more into the setup and customization options.

“Clean, quick and perfectly clear

Pros

I get a simple overview of all my tasks and journeys. It's easy to operate, the interface is clear and it responds quickly. It looks great, not cluttered at all. Finding the info I need is fast.

Cons

I have nothing negative to mention.

“My go to tool!

Pros

What I really appreciate is how easy it is to keep running and how interactive it is to use. That makes my life in HR so much easier because the software is easy to understand and user-friendly. The initial setup went super smoothly and was honestly great which made switching over easy. This easy-to-use and easy-to-maintain setup means less daily effort and lets me work more efficiently.

Cons

Everything's okay, so no cons.

“good tool for HR

Pros

Employee Central, along with all the other modules, is a great tool for HR and makes the daily experience better for employees. Now I can handle a lot of HR tasks myself without needing to call anyone.

Cons

it's not really set up for Organizational Management the way I'd like. If you want to do temporary assignments with an end date and then move someone back to their old position, you can't do it without creating a whole new profile.

“Central hub for SAP HR teams

Pros

It lets you work with all the different modules related to a company's HR department. This centralized product connects really well with the SAP system.

Cons

Interface is not easy to use, it could really use some improvement. Moving between different options isn't that smooth either and in some places, you just can't make the enhancements you want.

“flexible and very easy to use

Pros

It's very user-friendly and configurable. The workflows are flexible. It's easy to connect to S4 Hana. The view of positions and the org chart structure is really good. The SF integration center is useful.

Cons

It could to be more user-friendly and easier to customize.

“very efficient solution

Pros

A complete, cloud-based HCM suite that puts core HR, talent management, payroll and workforce analytics all together on one platform.

Cons

no cons so far, I really like the advanced workforce analytics with real-time dashboards and reporting I can customize.

“Clunky But Capable

Pros

This platform has excellent end-to-end HR features and connects to other systems really well. It automates IT stuff throughout an employee's entire journey here which makes everything more efficient. I also like that I can access SAP easily on my phone.

Cons

user interface seems kinda dull and not that easy to use. Also, some SAP errors are tough to fix. And the customization options are not that great either.

“user-friendly, cloud-based platform

Pros

It has a user-friendly interface and the benefits of being in the cloud. Its analytics and reporting are powerful and it supports ongoing performance check-ins. Plus, it handles global compliance and different country needs really well.

Cons

I've noticed some inconsistencies in the user experience even though the interface has gotten better, things still feel different between modules. Moving around the platform can feel disjointed which isn't great for new users. Also, while it connects well with SAP systems, hooking it up to non-SAP tools (like certain payroll or learning platforms) can be tricky and often needs extra middleware or custom APIs.

“time saving solution

Pros

I love that it can connect with other platforms,it saves me and my whole team so much time on boring tasks like uploading documents.

Cons

nothing bad to say, I really enjoy using it. It saves so much time for me and my whole team. Not having to upload documents manually is a game changer and the way it integrates with other portals is amazing.

“puts all of hr online in one central, personalized place

Pros

It's an HR platform that puts everything about managing employees,hiring, training, performance, planning for the future,all online. It gives you a personalized experience, smart analytics and you can access it from anywhere. What I value most as a user is having everything in one central place. I can look up all my own info as an employee and also see my team's details right there.

Cons

The loading speed and the UX/UI design really need work. Moving through different menus is not easy and a lot of the time I get stuck trying to move forward in the platform without having to ask technical support or the HR admins for help.

“My personal work hub

Pros

I like having my own portfolio that I can build, seeing potential jobs inside the company, checking my finances and having a "learning" section. The interface is super simple to use whether I'm on my computer or the mobile app. I also love how easy it is to add shortcuts to other things we use like the site for requesting time off, our rewards page and benefits. I mostly use it once a month but it's handy.

Cons

I don't see any downsides,it's basically a landing page where you can take off from. The shortcuts are super easy to access which is a big benefit.

“Top choice for HR

Pros

I think SAP is seen as a top HR solution because it's a complete, cloud-based system for managing your workforce. Its smart analytics and ability to scale fit organizations of any size.

Cons

NO CONS. It brings all our HR processes,recruiting, onboarding, performance, learning and payroll,into one cloud-based system.

“So much easier than the rest

Pros

The setup is very simple compared to other systems. I recently helped implement SAP Fieldglass and I'd say SuccessFactors is much more easy and easier to understand and use.

Cons

So far, nothing's missing for me. Most third-party apps offer direct connectors for SuccessFactors since it's so widely used and the export/import options make it really easy for us admins to move data around.

“smooth journey

Pros

It's a great core HR platform that connects the whole employee journey from hiring to retirement in one smooth place. In my experience, it's generally easy to work with.

Cons

I feel like not enough resources are put into Recruitment Management and RMK. Employees and managers struggle to use position management and it's hard to figure out how to best use the technology.

“united our scattered teams

Pros

Using it has made our HR processes more aligned with our goals and much more efficient. It's helped us bring all our core HR tasks into one place especially for our team spread across different locations, including both salaried and hourly workers.

Cons

The way each module is completely disconnected is a real Frankenstein situation. Now with the merger involving SmartRecruiters, I'm hesitant about what future implementations will look like.

“Outdated, clunky and unsupported system

Pros

Sadly, I don't have much positive to say. It feels like it's 20 years old. It has basic functions but the workflows are awful and there's very little helpful documentation.

Cons

It is clunky and it's hard to understand what to do or how to do it. Support is limited too. We have not even implemented it properly yet, so I'd advise really thinking it through before diving in.

“A rigid system with hidden costs

Pros

It's a platform that lets you handle different HR processes like recruiting, performance, and learning,all with one tool. It helps centralize data and keeps track of what everyone's doing, for both employees and the HR team. It also makes generating reports easy and with the Employee Central module, my personal info is automatically updated and available across all the other parts.

Cons

The user experience is not very smooth or easy sometimes. Customization is limited compared to other HR solutions, modules are rigid and usually need a technician's help. Some features are tough to set up without outside consultants which drives up costs. Plus everyone needs dedicated training and time to adjust.

“Powerful but inflexible to use

Pros

I appreciate that it is a comprehensive, centralized HR platform. I can easily access employee data and performance info which helps keep all our HR processes consistent. The system is well-organized, so information is easy to find and track.

Cons

While the system is powerful but it's not very flexible. Even small changes or fixes take several steps or help from technical teams. I wish navigation and customization were more easy.

“very clumsy interface

Pros

It brings all HR processes together in one place. It makes it easy to find employee information, track learning and development and align admin tasks. I also really like the self-service features, they save time and give both employees and managers more control.

Cons

What I dislike is that the interface is not easy at all and it often takes too many clicks to find what I need. Some processes are overly complex and using it is not always easy, frustrating when you're in a rush. Also, switching languages still doesn't work smoothly at times.

“An integrated powerhouse for hr pros

Pros

it integrates all the core HR processes into one platform, so I can manage recruiting, performance, learning, and employee data easily. The system is interactive, customizable and gives great insights through reports and analytics. It saves me a ton of time on admin work and makes everything more efficient, improving the overall employee experience.

Cons

It is powerful but can be overwhelming for new users because there are so many features. The interface could more modern and work better on mobile and some customizations need technical know-how or support. Still, these are minor compared to the overall value.

“My fast-track hiring assistant

Pros

I love all the features it has especially for recruiting. I really like that I can manage the entire selection process from there and it's quite fast.

Cons

Sometimes it slows down or freezes for a few minutes but then it recovers and I can get back to work smoothly.

“Hard to use and slow support

Pros

What I like best is the huge number of features and how easily all the different HR modules work together. It really does cover everything in one spot. Since it's our central platform, my HR team uses it daily and having everything from recruiting to performance goals, connected smoothly is essential. It gives us a powerful, unified view of our team that we rely on to make big decisions. It connects all the dots for us.

Cons

main challenges are poor ease of use and a tough implementation. The interface is not simple for regular employees, so simple tasks become frustrating and require lots of training. Implementation was long, expensive and needed a lot of external help. Customer support is also slow and it's hard to get quick solutions when you really need them.

“poor design needs too much training

Pros

The way the modules are integrated gives us an accurate view of our workforce and helps us make better decisions. It cuts out and automates tasks, saving time and the system can easily grow as our company does.

Cons

very poor UI as I'd like and you need training to use everything well. Some customizations are complex and usually require technical help, which can delay rollout. Loading times in some modules could also be better for a smoother experience.

“Slow and way too many clicks

Pros

It really does cover a wide range of HR needs in one system. From recruiting and onboarding to performance management and learning modules, I like how convenient it is to have everything centralized. The reporting is strong and the compliance features are solid especially for bigger companies with more complex needs. Once you get used to it, the workflows are consistent and predictable.

Cons

interface is outdated and not smooth. Things that should take two clicks end up taking five or more and navigation is not easy. The system can be slow, especially with bigger reports and integrations sometimes take more effort than expected. The user experience seems behind competitors, making it harder for employees who just want to get things done quickly.

“has an outdated ui, complex setup and limited customization

Pros

It's very good for global HR processes especially for multinational companies that need consistent HR standards across different regions. The core HR and talent management parts like recruiting, onboarding, performance management, succession planning and learning are strong. It also integrates really well with SAP ERP, so it works best for companies already using SAP for finance, supply chain or payroll.

Cons

user experience (UX) and interface is oudated next to competitors like Workday. Implementation and customization are complex, setup usually needs outside consultants and customization options are more limited compared to on-premise SAP HCM.

“Excellent HR Management Solution

Pros

Working with this during my internship at Hitachi India really opened my eyes to how interactive and user-friendly dealership software can be. The interface feels simple and I'm impressed by how smoothly it handles attendance tracking and leave management. Everything's laid out in a way that makes finding what you need pretty simple.

Cons

The interface could be more simple sometimes I find myself getting confused navigating between different sections and there are occasional glitches that slow down my workflow.

“comprehensive payroll management tool

Pros

What I really appreciate is how effortlessly I can handle payroll information across all our locations. Being able to oversee various processes from a single dashboard has been incredibly convenient.

Cons

Pricing can be pretty steep for smaller companies.

“Solid payroll solution

Pros

The real-time updates between SuccessFactors and SAP HR are fantastic makes payroll processing much smoother and more efficient.

Cons

Making changes feels like walking on eggshells, one wrong click and you're starting over from scratch. The interface is extremely sensitive and doesn't forgive mistakes well.

“effective performance management

Pros

I can monitor performance regularly and keep track of all my records and documents without any hassle. The tracking capabilities make it easy to stay organized and maintain visibility into how everything is running.

Cons

The loading and reloading times can be pretty frustrating, it really slows down my workflow when I'm trying to get things done quickly.