Total 469 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

60%

4

Stars

30%

3

Stars

5%

2

Stars

1%

1

Stars

3%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

KKR
Karl Kenichi R.

Mid Market, 51-100 employees

5.0

“meets all my needs”

Pros

This application covers everything I need and provides really valuable data insights.

Cons

Haven't found any major issues yet. Would be nice if the mobile version had more features and there was an iOs app available.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

KKR
Karl Kenichi R.

Enterprise, 51-100 employees

5.0

“Covers everything i need!”

Pros

The application covers everything I need and provides really valuable data insights.

Cons

I have nothing negative to mention. It would be nice if the mobile version had more functionality and there was an iOS app available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A
Anonymous

small Business, 11-50 employees

4.0

“monitoring team with the help of screenshots”

Pros

screenshots are very useful especially when I need to monitor specific situations with team members. I also really appreciate being able to start timing directly from the task.

Cons

The permission system is confusing and hard to figure out. Having to pay for the first user right away plus being forced into 5-person packages when you might not need that many seATs really bothers me.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

9

A
Anonymous

Enterprise, 51-100 employees

5.0

“Useful & helpful”

Pros

Screenshots are very useful, especially when I need to monitor specific situations with team members. I also really appreciate being able to start timing directly from the task and makes the workflow much smoother.

Cons

The tracking can be too strong because it watches everything I do. This makes me and the other staff feel pressured to only work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

KD
Kyle D.

Mid Market, 101-500 employees

4.0

“Our international team is more productive now”

Pros

adding accountability measures for our international team has boosted productivity without being intrusive. The insightful reports help us identify areas that need further development.

Cons

setting it up can be tricky sometimes and my team struggled with downloading the app so maybe a clearer installation process would help everyone out

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

VV
Vishesh V.

small Business, 11-50 employees

5.0

“customer support stands out”

Pros

The performance tracking features are awesome. I can monitor my team from anywhere and get details on all activities. The dashboard is user-friendly. What really sets this apart is the customer support which blows the competition out of the water.

Cons

The installation process on Windows can be pretty frustrating. I ended up having to install and uninstall multiple times before it worked properly. Thankfully, their support team was very helpful when I reached out and got everything sorted quickly. Really cant complain about there customer service!

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

LB
Lizzie B.

small Business, 1-10 employees

5.0

“helpful dashboard options”

Pros

Reporting features and various dashboard options are really helpful for tracking everything I need to see.

Cons

Would be helpful to have a report on which screencasts with least engagement are shown.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EM
Earl M.

Mid Market, 51-100 employees

4.0

“reliable solution for team productivity”

Pros

Tracking and monitoring features work really well for our remote team. We had a smooth experience with the classic version and everything ran without any problems. It's been reliable for keeping tabs on team productivity.

Cons

Moved from the classic version to version 2 but ran into way too many issues since we were using the beta release.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

IR
Ivan R.

Mid Market, 51-100 employees

5.0

“simpler than the older versions”

Pros

Found it to be more user friendly than the previous versions and all the control options are organized much better so everything makes sense now.

Cons

Would love the ability to set up a custom URL specifically for our company's time tracking needs

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

T.
Thomas .

small Business, 11-50 employees

4.0

“easy to set up but pricey :(”

Pros

The reporting capabilities are really detailed. I appreciate having the option to track different screens. Getting everything set up was surprisingly easy.

Cons

Pretty pricey and the web version needs to be fast.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

9

IR
Ivan R.

Enterprise, 101-500 employees

5.0

“very interactive platform!”

Pros

Interface is way more interactive than earlier versions and all the control options are organized much better so everything makes sense now.

Cons

I would love the ability to set up a custom URL specifically for our company's time tracking needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

T.
Thomas .

Enterprise, 51-100 employees

4.0

“Detailed but pricey”

Pros

Their reporting capabilities are really detailed and comprehensive. I appreciate having the option to track different screens and getting everything set up was surprisingly simple.

Cons

Very pricey and the web version crawls at a snail's pace.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

9

Functionality

7

A
Anonymous

small Business, 11-50 employees

5.0

“effective for calculating wasted time”

Pros

Time Doctor really helps me keep tabs on everything I'm doing throughout the day. It's great for seeing exactly how much time I'm spending on productive work versus just wasting time.

Cons

There's not enough space to write detailed descriptions in the non-computer task sections which can be frustrating when you need to provide more context.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

7

A
Anonymous

Mid Market, 101-500 employees

5.0

“Nothing complicated about it”

Pros

Working with this tool has not been difficult at all. I never find myself struggling to figure out features or wasting precious time on complicated processes. The interface feels simple making my daily workflow smooth and efficient.

Cons

Nothing comes to mind. This tool has been helpful and I'd definitely recommend it to others!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

small Business, 51-100 employees

3.0

“helps my workflow but nags me about taking breaks”

Pros

Found it easy to understand and switching between different tasks feels natural. Recording time for specific activities is not a problem and reviewing those logged hours later is just as simple.

Cons

The constant pop-ups after just 10 minutes of being idle really get on my nerves, always asking if I want to keep going.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

JJ
Joan J.

Enterprise, 500+ employees

5.0

“Organizes my day perfectly”

Pros

I can easily organize my entire day with this tool. Setting up daily tasks is simple and tracking how long each one takes gives me valuable insights into my productivity patterns.

Cons

The pop-up timer keeps appearing when it thinks I'm not active, which can be annoying when I'm actually watching videos or doing other legitimate work that doesn't involve much clicking or typing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SC
Sabrina C.

Mid Market, 51-100 employees

1.0

“Friendly but unprofessional pop-ups”

Pros

Very friendly interface, just load your tasks and hit PLAY to get started. I really appreciate all the functionality it offers like webcam captures, screenshots time tracking and those helpful pop-ups that check if your still working during inactive periods. Having both desktop and mobile versions is convenient. What I find particularly valuable is the ability to blur screenshots for privacy protection which prevents any sensitive information from being exposed.

Cons

Doesn't boost productivity at all. The idle detection popup appears even when I'm watching videos, attending webinars, or giving presentations where I'm mostly speaking. It's incredibly unprofessional and if you dont click "Yes (I am working)" your time gets flagged orange as "Manually added time."

Rating Distribution

Ease of use

4

Value for money

1

Customer Support

3

Functionality

1

LP
Luiz P.

small Business, 1-10 employees

5.0

“Doesn�t need much training”

Pros

It is easy to use and doesn't require much training to get started. All the tools feel efficient which saves me a lot of time during busy periods. The management reports are well-organized and give me exactly the data I need without unnecessary clutter.

Cons

The mobile app doesn't save your progress when you're working

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

LSP
Luiz Srgio P.

Mid Market, 500+ employees

5.0

“Interactive but mobile app is glitchy”

Pros

The interface is really interactive and doesn't require much training to get started. All the tools feel streamlined and efficient, which saves me a lot of time during busy periods. The management reports are well-organized and give me exactly the data I need without unnecessary clutter.

Cons

mobile app doesn't save your progress when you're working, which is pretty frustrating.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

A
Anonymous

small Business, 1-10 employees

5.0

“Love the screenshot function”

Pros

I like the screenshot function since our entire team works remotely. Keeping everyone accountable when they're scattered across different locations used to be a real challenge but this feature makes it so much easier to maintain productivity levels throughout the day.

Cons

More filters would definitely be helpful and I wish adding or removing users was simpler. It would also be great if the payroll feature could sync with our accounting software, that integration would save us a lot of time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9