Total 430 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

29%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

LB

Lizzie B.

small Business, 1-10 employees

5.0
February 2022

helpful dashboard options

Pros

Reporting features and various dashboard options are really helpful for tracking everything I need to see.

Cons

Would be helpful to have a report on which screencasts with least engagement are shown.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EM

Earl M.

Mid Market, 51-100 employees

4.0
February 2022

reliable solution for team productivity

Pros

Tracking and monitoring features work really well for our remote team. We had a smooth experience with the classic version and everything ran without any problems. It's been reliable for keeping tabs on team productivity.

Cons

Moved from the classic version to version 2 but ran into way too many issues since we were using the beta release.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

IR

Ivan R.

Mid Market, 51-100 employees

5.0
February 2022

simpler than the older versions

Pros

Found it to be more user friendly than the previous versions and all the control options are organized much better so everything makes sense now.

Cons

Would love the ability to set up a custom URL specifically for our company's time tracking needs

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

small Business, 1-10 employees

5.0
February 2022

reliable time tracking

Pros

It accurately monitors user activity and tracks time spent on tasks.

Cons

Can't integrate with our CRM which makes tracking my team's time way more difficult than it should be

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

7

T.

Thomas .

small Business, 11-50 employees

4.0
February 2022

easy to set up but pricey :(

Pros

The reporting capabilities are really detailed. I appreciate having the option to track different screens. Getting everything set up was surprisingly easy.

Cons

Pretty pricey and the web version needs to be fast.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

9

VV

Vishesh V.

Mid Market, 51-100 employees

5.0
February 2022

Excellent tracking and world-class support

Pros

The performance tracking capabilities are fantastic & I can monitor my team from anywhere and get comprehensive details on all activities. The dashboard is very user-friendly and streamlined. What really sets this apart is the customer support, which blows the competition out of the water.

Cons

The installation process on Windows can be pretty frustrating so I ended up having to install and uninstall multiple times before it worked properly. Thankfully, their support team was incredibly helpful when I reached out and got everything sorted quickly. Really can't complain about there customer service!

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

10

Functionality

10

EM

Earl M.

Mid Market, 500+ employees

4.0
February 2022

trusted tracker, flawed new version

Pros

The tracking and monitoring features work really well for our remote team. We had a smooth experience with the classic version and everything ran without any problems. It's been reliable for keeping tabs on team productivity.

Cons

Moved from the classic version to version 2 but ran into way too many issues since we were using the beta release.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

6

IR

Ivan R.

Enterprise, 101-500 employees

5.0
February 2022

very interactive platform!

Pros

Interface is way more interactive than earlier versions and all the control options are organized much better so everything makes sense now.

Cons

I would love the ability to set up a custom URL specifically for our company's time tracking needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

Mid Market, 500+ employees

5.0
February 2022

accurate monitoring but no crm integration

Pros

I appreciate how it accurately monitors user activity and tracks time spent on tasks.

Cons

It can't integrate with our CRM which makes tracking my team's time way more difficult than it should be.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

T.

Thomas .

Enterprise, 51-100 employees

4.0
February 2022

Detailed but pricey

Pros

Their reporting capabilities are really detailed and comprehensive. I appreciate having the option to track different screens and getting everything set up was surprisingly simple.

Cons

Very pricey and the web version crawls at a snail's pace.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

9

Functionality

7

A

Anonymous

small Business, 11-50 employees

5.0
January 2022

effective for calculating wasted time

Pros

Time Doctor really helps me keep tabs on everything I'm doing throughout the day. It's great for seeing exactly how much time I'm spending on productive work versus just wasting time.

Cons

There's not enough space to write detailed descriptions in the non-computer task sections which can be frustrating when you need to provide more context.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

7

A

Anonymous

Enterprise, 101-500 employees

5.0
January 2022

Great but needs more space

Pros

Time Doctor really helps me keep tabs on everything I'm doing throughout the day. It's great for seeing exactly how much time I'm spending on productive work versus just wasting time.

Cons

There's not enough space to write detailed descriptions in the non-computer task sections, which can be frustrating when you need to provide more context.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

VS

Vicky s.

Mid Market, 51-100 employees

4.0
December 2021

User friendly interface

Pros

The interface is incredibly intuitive and user-friendly, earning top marks from me. This tool excels at managing both in-house and remote teams effortlessly. Tracking time spent on various tasks becomes straightforward with its help. I can monitor mouse clicks and keyboard activity per second which gives great insight into productivity. For any company looking to manage employee hours effectively, this software proves invaluable. The daily overview emails arrive nicely formatted and provide excellent summaries.

Cons

Haven't run into any issues with it yet.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

VS

Vicky S.

Mid Market, 51-100 employees

5.0
December 2021

Simple & user-friendly ui

Pros

UI is simple and user-friendly, earning top marks from me. This tool excels at managing both in-house and remote teams effortlessly. Tracking time spent on various tasks becomes smooth with its help. I can monitor mouse clicks and keyboard activity per second, which gives great insight into productivity. For any company looking to manage employee hours effectively, this software proves invaluable. The daily overview emails arrive nicely formatted and provide excellent summaries.

Cons

I haven't run into any issues with it yet.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 101-500 employees

5.0
December 2021

Nothing complicated about it

Pros

Working with this tool has not been difficult at all. I never find myself struggling to figure out features or wasting precious time on complicated processes. The interface feels simple making my daily workflow smooth and efficient.

Cons

Nothing comes to mind. This tool has been helpful and I'd definitely recommend it to others!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 500+ employees

5.0
December 2021

Incredibly smooth to use!!!!

Pros

Working with this tool has been incredibly smooth & I never find myself struggling to figure out features or wasting precious time on complicated processes. The interface feels interactive and user-friendly, making my daily workflow smooth and efficient.

Cons

Nothing comes to mind, this tool has been incredibly helpful and I'd definitely recommend it to others!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

small Business, 51-100 employees

3.0
December 2021

helps my workflow but nags me about taking breaks

Pros

Found it easy to understand and switching between different tasks feels natural. Recording time for specific activities is not a problem and reviewing those logged hours later is just as simple.

Cons

The constant pop-ups after just 10 minutes of being idle really get on my nerves, always asking if I want to keep going.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

8

JJ

Joan J.

small Business, 11-50 employees

5.0
December 2021

Organizes my routine for me

Pros

I can easily organize my entire day with this tool. Setting up daily tasks is convenient and tracking how long each one takes gives me valuable insights into my productivity patterns.

Cons

The pop-up timer keeps appearing when it thinks I'm not active which can be annoying when I'm actually watching videos or doing other legitimate work that doesn't involve much clicking or typing.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

JJ

Joan J.

Enterprise, 500+ employees

5.0
December 2021

Organizes my day perfectly

Pros

I can easily organize my entire day with this tool. Setting up daily tasks is simple and tracking how long each one takes gives me valuable insights into my productivity patterns.

Cons

The pop-up timer keeps appearing when it thinks I'm not active, which can be annoying when I'm actually watching videos or doing other legitimate work that doesn't involve much clicking or typing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

SC

sabrina C.

Enterprise, 500+ employees

3.0
November 2021

Easy to use with privacy features but constant annoying pop-ups

Pros

Its simple to get the hang of, just load your tasks and hit PLaY to get started. Has some nice features like webcam captures, screenshots, time tracking and those pop-ups that check if you're still working during inactive periods. Having both desktop and mobile versions is convenient. What I find valuable is the ability to blur screenshots for privacy protection which prevents any sensitive information from being exposed.

Cons

Doesn't boost productivity at all. The idle detection popup appears even when I'm watching videos, attending webinars or giving presentations where I'm mostly speaking. It's unprofessional and if you dont click "Yes (I am working)" your time gets flagged orange as "Manually added time."

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

9

Functionality

7