Total 469 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars30%
3
Stars5%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Mid Market, 51-100 employees
“expensive software with limited options”
Pros
The interface works well for me and I find it easy to get around with all the features available. I appreciate being able to adjust screenshot timing settings as needed. The reports are simple to understand and the dashboard provides a solid overview of how productive we're being.
Cons
When I compare it to other tools we've recently explored, the options feel pretty limited. The pricing is definitely on the expensive side. Installing and uninstalling this thing is a real hassle, way more complicated than it should be. Honestly it feels more like a screen capture or employee monitoring solution than a full productivity platform.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
small Business, 1-10 employees
“super simple platform, annoying notifications”
Pros
super simple for logging tasks and tracking your time.
Cons
The popup notifications can get pretty annoying when I'm browsing social media sites like Facebook and Twitter.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Mid Market, 101-500 employees
“helps me understand my workflow patterns”
Pros
The way this automatically tracks my working hours is fantastic. It even pauses when I step away from my desk. Really helps me understand my workflow patterns throughout the day.
Cons
sometimes shows incorrect work hours when the connection drops unexpectedly, displaying times from the beginning of the shift instead of actual hours
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Mid Market, 51-100 employees
“Insights into peak productivity trends”
Pros
I can track my team's productivity throughout their work hours and get clear insights into when they're most efficient. It helps me understand patterns in employee performance and identify peak productivity periods.
Cons
Reporting could be more detailed when it comes to analyzing which tools employees actually need versus what they're just browsing casually.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Mid Market, 101-500 employees
“Tracks time well for remote work”
Pros
appreciate how this tool helps track time when we're away from the office whether visiting properties, attending offsite meetings or working remotely. Since many of our board and community discussions happen in the evenings, it's really valuable to show exactly how much time we're dedicating to these communities.
Cons
The description fields for non-computer tasks are pretty limited when you want to add more details.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
small Business, 51-100 employees
“Valuable for understanding workflow”
Pros
Being able to watch screencasts of what agents are doing is really valuable for understanding their workflow.
Cons
I wish it could continuously record screens.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
small Business, 1-10 employees
“appreciate the confidentiality”
Pros
Love how discreet it is and the screenshot feature with the detailed work breakdown is helpful for tracking progress.
Cons
The pricing structure is confusing and lacks transparency. I had no idea where my money was actually going. My settings page showed I could pay as little as $16 at one point (I even took screenshots) but then I ended up being charged hundreds of dollars instead. Having to request pricing information just adds to the frustration.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
9
Enterprise, 101-500 employees
“Good but costs too much”
Pros
Love how low-key this runs in the background. The screenshots and detailed activity reports make it simple to see exactly where things stand with projects
Cons
Pricing structure is confusing and lacks transparency. I had no idea where my money was actually going. My settings page showed I could pay as little as $16 at one point (I even took screenshots) but then I ended up being charged hundreds of dollars instead. Having to request pricing information just adds to the frustration.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
small Business, 11-50 employees
“Love the clock feature”
Pros
Having the clock visible on screen constantly makes time tracking so much easier. The reporting feature that exports to Excel format is useful for my workflow. Adding new clients is simple and editing time entries is not complicated either.
Cons
Only issue I've run into is that when the clock is open, the Dashboard tabs like Reports and Edit Time sometimes vanish completely. I have to log out and back in to get them to show up again which gets pretty annoying.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
small Business, 11-50 employees
“captures screenshots every few minutes”
Pros
The feature that stands out for me is how it captures screenshots every 3 minutes while tracking both website and application activity.
Cons
The task management features feel a bit sluggish and could definitely use some performance improvements.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Enterprise, 101-500 employees
“Perfect for team focus and tracking”
Pros
The team dashboard gives me a nice overview of everyone's performance. I also really appreciate the screenshots and they've been incredibly helpful for making sure team members are focused on the right tasks.
Cons
I honestly can't think of anything negative to say about this tool. When we switched from our old tracking software, the transition was seamless and everything just works better. If I had to nitpick, maybe the learning curve could be slightly shorter for new team members but that's really reaching for something to complain about.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
small Business, 1-10 employees
“Impressive capabilities and a great dashboard”
Pros
Tracking capabilities here are really impressive. You get detailed insights into hours, screen activities and even mouse clicks from an admin perspective. The dashboard makes everything super clear with color-coding so you can easily spot edited hours and see which platform they came from. There are so many useful tools and functions packed into this that any business not using it is definitely missing out.
Cons
PDF reports could really use some work on the layout, they're fine in black and white but would benefit from better table formatting and improved fonts to make them more professional looking.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mid Market, 51-100 employees
“breaks my screen time into different categories”
Pros
I really appreciate how this tool breaks down my screen time into productive, unproductive and neutral categories. It's eye-opening to see where my time actually goes. The detailed historical reports are useful for tracking patterns and figuring out how to boost my efficiency. It's been essential for hitting my 40-hour weekly goals especially when working from home where distractions are everywhere.
Cons
Notification bar can be pretty annoying. Would love an option to resize it. Drag and drop should work across the entire bar, not just in one corner. It's frustrating when you accidentally click and it opens the whole application. Sometimes my tracked time gets marked as neutral and I have no idea why, maybe it's company policy but there's zero explanation about it. I tried changing my idle time limit from 15 to 20 minutes but couldn't figure out how. Again, might be a company restriction but there's no indication telling me whether I can actually change it or not. Also think I should be able to see my own idle time, not just admins.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Mid Market, 101-500 employees
“works offline too”
Pros
Works perfectly even when I'm offline which is super convenient since my internet connection isn't always reliable.
Cons
The reporting could be more detailed when it comes to tracking my team's performance and activities.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
small Business, 11-50 employees
“good time tracking, poor support and interface”
Pros
It consistently prompts me to log my hours and being able to view the screenshots is a nice touch for accountability.
Cons
support response times are frustratingly slow and the interface has become much less userfriendly compared to when it first launched, it's gotten unnecessarily complicated over time.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
small Business, 1-10 employees
“easy to use software”
Pros
I find it so easy to use. It makes tracking time for our virtual assistants simple and user-friendly.
Cons
Would be great if pricing dropped to $5-$8 per person once you hit 10 users!
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
10
Functionality
10
small Business, 1-10 employees
“Full of bugs on Mac”
Pros
Two functions that I like are screenshots and automatic time tracking.
Cons
Runs into quite a few bugs particularly if you're using a MaC.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
8
Functionality
6
Enterprise, 51-100 employees
“powerful monitoring but expensive & intrusive”
Pros
I started using this mainly for the timekeeping and screen monitoring capabilities. It's been helpful for tracking employee hours and understanding why projects might be stalling. The employee tracking feature has actually saved us money. I've noticed that some remote contractors hesitate to ask for help when they're struggling & they often get frustrated and leave instead. Being able to see what they're working on when projects aren't progressing helps me figure out if they need assistance or aren't putting in enough effort. The customizable screenshot frequency is really handy. If the intervals are too long, you might not get an accurate picture of what's happening. For instance, it could capture social media during login times, making it seem like they're not focused on work tasks. Increasing the frequency gives you a much clearer view of actual productivity. There's also mouse and keyboard activity monitoring with popup notifications asking if someone is still working when there's no activity detected. The timer kicks in automatically when things go quiet. The onscreen timer and project manager keeps me accountable for my own work completion too. It scales nicely as teams grow, adding or removing people is simple. The project and task management features work well for both ongoing processes and daily tasks. When new projects come in, I can assign team members and their tasks get created automatically. I've had a few instances where people tried to game the system but it's pretty obvious when that happens. The application performs reliably and does exactly what it's supposed to. On the rare occasions I've needed support, they respond quickly. The interface is clean and mostly interactive, though casual users might occasionally get lost going around.
Cons
The premium pricing can really add up, especially when you're managing larger teams and there are definitely cheaper alternatives out there. The screen monitoring feature creates some privacy concerns. Team members sometimes forget to turn it off when accessing personal accounts, which can capture sensitive info like passwords. I've also had situations where someone takes a break but forgets to pause monitoring and their personal activities get recorded on their own computers. Some contractors aren't comfortable with the monitoring aspect and feel it's invasive. While most don't mind it, I have lost a few potential hires because of this feature, though it hasn't been a major issue given the number of applicants. The 3rd party app integrations are pretty limited in what they can actually do. Desktop sync issues with the time server happen more often than I'd like. When internet connectivity drops or other problems occur, contractors worry their hours aren't being tracked properly. The app is supposed to record locally then sync later but I constantly have to explain this and tell people to manually track as backup, not ideal. Reviewing user screenshots becomes really tedious when you have tons to go through. The navigation could definitely be more efficient.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
9
Functionality
7
Mid Market, 51-100 employees
“Tracks everything!!”
Pros
I appreciate how it provides comprehensive details like website visits, screenshots and tracks when time isn't being used productively.
Cons
The automated time tracking feature kicks in right when you install it on your desktop, which caught me off guard. Had to dig into the settings to turn that off since I didnt want it monitoring every time I used my computer.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Mid Market, 500+ employees
“easy shift planning and coverage”
Pros
I love being able to set specific shift start and end times. It's also great that I can see whether each hour is covered or if there are gaps.
Cons
I can't figure out where to change the themes, spent way too much time looking for that option.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9