Total 469 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars30%
3
Stars5%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Mid Market, 51-100 employees
“Detects any activity automatically”
Pros
It is so amazing how it picks up on mouse and keyboard activity automatically.
Cons
Can be a bit off when tracking idle time
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
small Business, 11-50 employees
“clear productivity metrics for better resource planning”
Pros
Dashboard feature shows productivity metrics across different timeframes including daily, weekly and monthly breakdowns for each team member. This gives me valuable insights into how to better allocate and maximize our team's resources.
Cons
The project management features could definitely be more simpler.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
small Business, 1-10 employees
“accurate Tracking with Time Doctor”
Pros
shows the real hours I've actually put in which is super helpful for tracking my time accurately.
Cons
I wish it would automatically send weekly reports to the admin instead of having to remember to check manually
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
small Business, 11-50 employees
“clear visibility for all, frustrating billing charges”
Pros
The work hours transparency it provides to both managers and employees is really refreshing and I appreciate how straightforward everything is to understand.
Cons
The billing system could use some work. When someone runs both silent and Interactive modes we get hit with double charges even though it's the same person. Plus they're charging us for admin accounts which doesn't make sense since these aren't actual users doing any real work.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
small Business, 11-50 employees
“Bring the JIra integration back”
Pros
I loved how it synced with JIRa automatically. The time tracking feature was also good since it logged everything directly to JIRa tickets and you got access to all the built-in measuring tools which made project management so much smoother.
Cons
New version dropped the JIRa integration that made the original so useful. Having just a basic start/stop button in tickets isn't enough when every other time tracking tool offers proper integration. It's frustrating that the best feature from the classic version didn't carry over to v2 and now I'm worried they might phase out the old version entirely.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Mid Market, 101-500 employees
“great productivity alerts but Linux compatibility issues”
Pros
The reporting features for tracking worker productivity are really helpful and I appreciate getting alerts when there's any suspicious behavior happening
Cons
Runs into compatibility problems with newer Linux versions
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Mid Market, 51-100 employees
“revolutionary tool for remote work”
Pros
I can adjust the features for each team member which really helps everyone stay focused and get more work done. The time tracking functionality has been a game-changer for keeping our remote team productive and accountable.
Cons
sometimes features require too much manual work and the token expiration issue means it doesnt always track time properly.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
small Business, 1-10 employees
“Many useful features”
Pros
The clock-in reminders are really helpful and there are tons of useful features that make my work easier.
Cons
I can't think of any problems with it at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
small Business, 11-50 employees
“good monitoring tool with some flaws”
Pros
Can easily monitor whether my team is actually being productive or just wasting time during work hours
Cons
There's a major flaw where if someone doesn't click "I am working" when prompted, no screen recording happens at all. I also don't like that employees can choose whether to allow webcam shots. I had one worker I suspected wasn't actually working and she just covered her camera so all the photos came out black.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
7
Enterprise, 500+ employees
“such a time saver”
Pros
This tool is a real time-saver since it shows me exactly where I'm losing hours during the day. I get constant updates on how much time I have left to finish my projects which really helps with planning. I can set time limits at different stages of my work to stay more focused and productive. The employee monitoring features are great for keeping everyone on track with deadlines. My online timesheet integration works smoothly and keeps me updated on my daily schedule.
Cons
The support team could definitely be more responsive and helpful. When I'm trying to use this on my phone, half the features don't work properly or are missing entirely. They really need to add more options for requesting payments from clients as the current setup is pretty limited. Also it would be great if it integrated with more third-party software since the current options are a bit restricted...
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Mid Market, 51-100 employees
“reporting feature stands out”
Pros
Reporting feature that tracks web and app usage really stands out. It shows exactly how much time gets spent on each page which makes it so much easier to distribute work more strategically.
Cons
Interrupts with pop-ups while I'm viewing work videos or reading documents.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Mid Market, 101-500 employees
“Too many popups”
Pros
It helps me stay on top of my schedule. Being able to monitor which websites I visit and get detailed reports on how much time I spend in different applications has been useful for boosting my productivity.
Cons
It gets annoying with those "are you working?" popups every 5 minutes. Really breaks my concentration when I'm trying to get things done.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
small Business, 11-50 employees
“Tracks computer work well but thinks I'm sLA cking in meetings”
Pros
I am able to monitor my time and track my team's productivity really well with this tool. The screenshot feature gives me visibility into what everyone's working on and I get detailed reports showing which sites and apps they're using.
Cons
Even though I really like this software overall, there's definitely room for improvement. The activity tracking system only recognizes mouse clicks and keyboard activity which doesn't capture everything I actually do during work. When I'm in meetings, presenting webinars or doing training sessions on Zoom where I'm mostly talking, the system flags these as "low activity" periods even though I'm actively working. It would be great if it could detect other types of productive work that dont require constant clicking or typing.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Mid Market, 51-100 employees
“Extremely precise software”
Pros
I find this software very precise. Being able to start or pause my time tracking whenever needed is useful. It stays current with updates and consistently delivers solid performance.
Cons
I honestly can't think of anything negative to say about this tool. Everything functions exactly as it should.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 101-500 employees
“Takes no time to get used to”
Pros
It doesn't take long to figure out. I found myself navigating around without any issues right from the start.
Cons
Nothing really bothers me. I'm genuinely satisfied with how it performs.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
small Business, 1-10 employees
“Flexible subscription plans but blocks work sites we need”
Pros
The interface looks really clean and I find it easy to browse. What I appreciate most is how flexible the subscription options are. You can actually choose what works for your budget.
Cons
The lack of domain whitelisting is frustrating. We can't allow access to sites like amazon, Walmart or social media platforms that some of our team members genuinely need for their daily work.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Mid Market, 51-100 employees
“No downsides to this user friendly tool”
Pros
In my experience it is a very user friendly tool and managing users couldn't be simpler.
Cons
Hard to find any real downsides honestly. Everything has been working great for me so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 101-500 employees
“Damages trust between staff and management”
Pros
Time tracking helps me understand exactly how many hours I'm putting in at work.
Cons
The ability to record or take screenshots of staff really damages trust even when we don't actually use those features as managers. This might work fine for basic operations but with developers and senior engineers, it becomes a real dealbreaker.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Mid Market, 101-500 employees
“slows down systems and eATs too much bandwidth”
Pros
I find it really helpful for tracking how much time our team spends on different tasks and keeping everyone productive. The organization features for managing tasks and projects work great and it's nice being able to review where time was actually spent across various projects.
Cons
Daily email reports can be really delayed. Sometimes they don't arrive until the next day which is frustrating. I've heard from colleagues with slower internet that this tool eATs up alot of bandwidth and taking screenshots tends to bog down their system performance.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
small Business, 1-10 employees
“screenshots helpful for documentation and troubleshooting”
Pros
Really appreciate the reminder system that keeps me on track with important tasks. The reporting features give me solid insights into what's happening and being able to view screenshots is helpful for documentation and troubleshooting.
Cons
I find it annoying that you have to click twice when converting timesheets to paid status. Also there's no way to connect with bitrix24.com which is frustrating.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8