Total 430 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars29%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
sarwat F.
Mid Market, 51-100 employees
“room for improvement in interface and features
Pros
I can easily download this on my android device and when someone works from their phone, it automatically tracks everything in the system. It's been really helpful for monitoring how many productive hours my team actually puts in especially during the pandemic when everyone's working remotely.
Cons
It's interface could use some work and I think there are features that need improvement.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Anonymous
Mid Market, 101-500 employees
“Lets me know who is putting in effort
Pros
Lets me see whether my team is putting in real effort or just coasting through their tasks.
Cons
The screenshot monitoring feature for tracking employees feels a bit invasive and uncomfortable.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Sarwat F.
Enterprise, 51-100 employees
“Good but needs better interface
Pros
I can easily download this on my Android device and when someone works from their phone, it automatically tracks everything in the system. It's been really helpful for monitoring how many productive hours my team actually puts in, especially during the pandemic when everyone's working remotely.
Cons
interface could use some work and I think there are features that need improvement.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
6
Anonymous
small Business, 1-10 employees
“makes our systems super efficient
Pros
I easily access screenshots and URLs when working remotely which lets me monitor how productive each team member is being. This really helps our systems stay super-efficient.
Cons
Onboarding process uses really outdated tutorials that dont help much. We basically had to teach ourselves how everything works.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
9
Gulshan N.
Mid Market, 51-100 employees
“expensive software with limited options
Pros
The interface works well for me and I find it easy to get around with all the features available. I appreciate being able to adjust screenshot timing settings as needed. The reports are simple to understand and the dashboard provides a solid overview of how productive we're being.
Cons
When I compare it to other tools we've recently explored, the options feel pretty limited. The pricing is definitely on the expensive side. Installing and uninstalling this thing is a real hassle, way more complicated than it should be. Honestly it feels more like a screen capture or employee monitoring solution than a full productivity platform.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
Gulshan N.
Mid Market, 51-100 employees
“Limited and expensive
Pros
interface works well for me and I find it easy to get around with all the features available. I appreciate being able to adjust screenshot timing settings as needed. The reports are easy to understand and the dashboard provides a solid overview of how productive we're being.
Cons
When I compare it to other tools we've recently explored, the options feel VERY limited. The pricing is definitely on the expensive side. Installing and uninstalling this thing is a real issue, way more complicated than it should be. Honestly it feels more like a screen capture or employee monitoring solution than a full productivity platform.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
9
Functionality
6
Christian John s.
small Business, 1-10 employees
“super simple platform, annoying notifications
Pros
super simple for logging tasks and tracking your time.
Cons
The popup notifications can get pretty annoying when I'm browsing social media sites like Facebook and Twitter.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
anusha M.
Mid Market, 101-500 employees
“helps me understand my workflow patterns
Pros
The way this automatically tracks my working hours is fantastic. It even pauses when I step away from my desk. Really helps me understand my workflow patterns throughout the day.
Cons
sometimes shows incorrect work hours when the connection drops unexpectedly, displaying times from the beginning of the shift instead of actual hours
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Anusha M.
Mid Market, 500+ employees
“Fantastic platform
Pros
The way this automatically tracks my working hours is fantastic and it even pauses when I step away from my desk. Really helps me understand my workflow patterns throughout the day.
Cons
Sometimes it shows incorrect work hours when the connection drops unexpectedly, displaying times from the beginning of the shift instead of actual hours.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
aaYUsHI a.
Mid Market, 51-100 employees
“Insights into peak productivity trends
Pros
I can track my team's productivity throughout their work hours and get clear insights into when they're most efficient. It helps me understand patterns in employee performance and identify peak productivity periods.
Cons
Reporting could be more detailed when it comes to analyzing which tools employees actually need versus what they're just browsing casually.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Raghava I.
Mid Market, 101-500 employees
“Tracks time well for remote work
Pros
appreciate how this tool helps track time when we're away from the office whether visiting properties, attending offsite meetings or working remotely. Since many of our board and community discussions happen in the evenings, it's really valuable to show exactly how much time we're dedicating to these communities.
Cons
The description fields for non-computer tasks are pretty limited when you want to add more details.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
AAYUSHI A.
Enterprise, 101-500 employees
“A good productivity tracker!
Pros
I can track my team's productivity throughout their work hours and get clear insights into when they're most efficient. It helps me understand patterns in employee performance and identify peak productivity periods.
Cons
reporting could be more detailed when it comes to analyzing which tools employees actually need versus what they're just browsing casually.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Taylor B.
small Business, 51-100 employees
“Valuable for understanding workflow
Pros
Being able to watch screencasts of what agents are doing is really valuable for understanding their workflow.
Cons
I wish it could continuously record screens.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Taylor B.
Mid Market, 51-100 employees
“really effective tool!
Pros
Being able to watch screencasts of what agents are doing is incredibly valuable for understanding their workflow.
Cons
I wish it could continuously record screens.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
small Business, 1-10 employees
“appreciate the confidentiality
Pros
Love how discreet it is and the screenshot feature with the detailed work breakdown is helpful for tracking progress.
Cons
The pricing structure is confusing and lacks transparency. I had no idea where my money was actually going. My settings page showed I could pay as little as $16 at one point (I even took screenshots) but then I ended up being charged hundreds of dollars instead. Having to request pricing information just adds to the frustration.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
9
Functionality
9
Anonymous
Enterprise, 101-500 employees
“Good but costs too much
Pros
Love how low-key this runs in the background. The screenshots and detailed activity reports make it simple to see exactly where things stand with projects
Cons
Pricing structure is confusing and lacks transparency. I had no idea where my money was actually going. My settings page showed I could pay as little as $16 at one point (I even took screenshots) but then I ended up being charged hundreds of dollars instead. Having to request pricing information just adds to the frustration.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
stephanie T.
Mid Market, 101-500 employees
“gives me control over my schedule
Pros
I like having complete control over my schedule and knowing that every business task gets properly documented without anything slipping through the cracks. Being able to track my hours whenever I need to and work from my phone is convenient. From a management perspective, it's great being able to keep tabs on everyone's tasks, productivity levels and activity logs all in one place!
Cons
Can't create reports for night differential as an employer which is frustrating when trying to track those pay adjustments.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Stephanie T.
Enterprise, 500+ employees
“fav for personal scheduling and team oversight
Pros
I love having complete control over my schedule and knowing that every business task gets properly documented without anything slipping through the cracks. Being able to track my hours whenever I need to and work from my phone is incredibly convenient. From a management perspective, it's great being able to keep tabs on everyone's tasks, productivity levels and activity logs all in one place!
Cons
I can't create reports for night differential as an employer which is frustrating when trying to track those pay adjustments.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Prasun s.
small Business, 11-50 employees
“Identifies any inefficiencies
Pros
The screen tracking features are amazing, both screenshots and video capture help me monitor team issues and work quality. Time tracking helps everyone work their full shifts and the login/logout monitoring lets me verify punctuality. I can see exactly what websites team members visit which helps identify any sLA cking or inefficiency problems. Their chat-based customer service is really helpful for solving app-related questions quickly. Plus the custom report generation is a nice touch.
Cons
The time tracking occasionally misses data, making it unreliable about 2% of the time. Search functionality can be laggy and the silent app doesn't auto-update, each team member has to manually install updates which is tedious and time-consuming. Customer service isn't available 24/7 so when issues arise we often wait a day or more for resolution. I also can't track managers silently without giving them manager access and installing the silent app which means I'm essentially paying for two licenses for the same user if I want to monitor managers discretely.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Prasun S.
Mid Market, 51-100 employees
“Comprehensive monitoring features
Pros
The screen tracking features are fantastic, both screenshots and video capture help me monitor team issues and work quality. Time tracking ensures everyone works their full shifts and the login/logout monitoring lets me verify punctuality. I can see exactly what websites team members visit which helps identify any slacking or inefficiency problems. Their chat-based customer service is really helpful for solving app-related questions quickly. Plus, the custom report generation is a nice touch.
Cons
Time tracking occasionally misses data, making it unreliable about 2% of the time. Search functionality can be laggy and the silent app doesn't auto-update each team member has to manually install updates which is tedious and time-consuming. Customer service isn't available 24/7, so when issues arise we often wait a day or more for resolution. I also can't track managers silently without giving them manager access and installing the silent app, which means I'm essentially paying for two licenses for the same user if I want to monitor managers discretely.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
7
Functionality
6