Total 430 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

29%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

SF

sarwat F.

Mid Market, 51-100 employees

3.0
August 2021

room for improvement in interface and features

Pros

I can easily download this on my android device and when someone works from their phone, it automatically tracks everything in the system. It's been really helpful for monitoring how many productive hours my team actually puts in especially during the pandemic when everyone's working remotely.

Cons

It's interface could use some work and I think there are features that need improvement.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Mid Market, 101-500 employees

4.0
August 2021

Lets me know who is putting in effort

Pros

Lets me see whether my team is putting in real effort or just coasting through their tasks.

Cons

The screenshot monitoring feature for tracking employees feels a bit invasive and uncomfortable.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

SF

Sarwat F.

Enterprise, 51-100 employees

4.0
August 2021

Good but needs better interface

Pros

I can easily download this on my Android device and when someone works from their phone, it automatically tracks everything in the system. It's been really helpful for monitoring how many productive hours my team actually puts in, especially during the pandemic when everyone's working remotely.

Cons

interface could use some work and I think there are features that need improvement.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

6

A

Anonymous

small Business, 1-10 employees

5.0
August 2021

makes our systems super efficient

Pros

I easily access screenshots and URLs when working remotely which lets me monitor how productive each team member is being. This really helps our systems stay super-efficient.

Cons

Onboarding process uses really outdated tutorials that dont help much. We basically had to teach ourselves how everything works.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

9

GN

Gulshan N.

Mid Market, 51-100 employees

3.0
August 2021

expensive software with limited options

Pros

The interface works well for me and I find it easy to get around with all the features available. I appreciate being able to adjust screenshot timing settings as needed. The reports are simple to understand and the dashboard provides a solid overview of how productive we're being.

Cons

When I compare it to other tools we've recently explored, the options feel pretty limited. The pricing is definitely on the expensive side. Installing and uninstalling this thing is a real hassle, way more complicated than it should be. Honestly it feels more like a screen capture or employee monitoring solution than a full productivity platform.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

6

GN

Gulshan N.

Mid Market, 51-100 employees

4.0
August 2021

Limited and expensive

Pros

interface works well for me and I find it easy to get around with all the features available. I appreciate being able to adjust screenshot timing settings as needed. The reports are easy to understand and the dashboard provides a solid overview of how productive we're being.

Cons

When I compare it to other tools we've recently explored, the options feel VERY limited. The pricing is definitely on the expensive side. Installing and uninstalling this thing is a real issue, way more complicated than it should be. Honestly it feels more like a screen capture or employee monitoring solution than a full productivity platform.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

9

Functionality

6

CJS

Christian John s.

small Business, 1-10 employees

4.0
August 2021

super simple platform, annoying notifications

Pros

super simple for logging tasks and tracking your time.

Cons

The popup notifications can get pretty annoying when I'm browsing social media sites like Facebook and Twitter.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

AM

anusha M.

Mid Market, 101-500 employees

5.0
August 2021

helps me understand my workflow patterns

Pros

The way this automatically tracks my working hours is fantastic. It even pauses when I step away from my desk. Really helps me understand my workflow patterns throughout the day.

Cons

sometimes shows incorrect work hours when the connection drops unexpectedly, displaying times from the beginning of the shift instead of actual hours

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

AM

Anusha M.

Mid Market, 500+ employees

5.0
August 2021

Fantastic platform

Pros

The way this automatically tracks my working hours is fantastic and it even pauses when I step away from my desk. Really helps me understand my workflow patterns throughout the day.

Cons

Sometimes it shows incorrect work hours when the connection drops unexpectedly, displaying times from the beginning of the shift instead of actual hours.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

AA

aaYUsHI a.

Mid Market, 51-100 employees

5.0
August 2021

Insights into peak productivity trends

Pros

I can track my team's productivity throughout their work hours and get clear insights into when they're most efficient. It helps me understand patterns in employee performance and identify peak productivity periods.

Cons

Reporting could be more detailed when it comes to analyzing which tools employees actually need versus what they're just browsing casually.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

RI

Raghava I.

Mid Market, 101-500 employees

5.0
August 2021

Tracks time well for remote work

Pros

appreciate how this tool helps track time when we're away from the office whether visiting properties, attending offsite meetings or working remotely. Since many of our board and community discussions happen in the evenings, it's really valuable to show exactly how much time we're dedicating to these communities.

Cons

The description fields for non-computer tasks are pretty limited when you want to add more details.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

AA

AAYUSHI A.

Enterprise, 101-500 employees

5.0
August 2021

A good productivity tracker!

Pros

I can track my team's productivity throughout their work hours and get clear insights into when they're most efficient. It helps me understand patterns in employee performance and identify peak productivity periods.

Cons

reporting could be more detailed when it comes to analyzing which tools employees actually need versus what they're just browsing casually.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

TB

Taylor B.

small Business, 51-100 employees

4.0
July 2021

Valuable for understanding workflow

Pros

Being able to watch screencasts of what agents are doing is really valuable for understanding their workflow.

Cons

I wish it could continuously record screens.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

TB

Taylor B.

Mid Market, 51-100 employees

5.0
July 2021

really effective tool!

Pros

Being able to watch screencasts of what agents are doing is incredibly valuable for understanding their workflow.

Cons

I wish it could continuously record screens.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Anonymous

small Business, 1-10 employees

5.0
July 2021

appreciate the confidentiality

Pros

Love how discreet it is and the screenshot feature with the detailed work breakdown is helpful for tracking progress.

Cons

The pricing structure is confusing and lacks transparency. I had no idea where my money was actually going. My settings page showed I could pay as little as $16 at one point (I even took screenshots) but then I ended up being charged hundreds of dollars instead. Having to request pricing information just adds to the frustration.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

9

A

Anonymous

Enterprise, 101-500 employees

5.0
July 2021

Good but costs too much

Pros

Love how low-key this runs in the background. The screenshots and detailed activity reports make it simple to see exactly where things stand with projects

Cons

Pricing structure is confusing and lacks transparency. I had no idea where my money was actually going. My settings page showed I could pay as little as $16 at one point (I even took screenshots) but then I ended up being charged hundreds of dollars instead. Having to request pricing information just adds to the frustration.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

ST

stephanie T.

Mid Market, 101-500 employees

5.0
July 2021

gives me control over my schedule

Pros

I like having complete control over my schedule and knowing that every business task gets properly documented without anything slipping through the cracks. Being able to track my hours whenever I need to and work from my phone is convenient. From a management perspective, it's great being able to keep tabs on everyone's tasks, productivity levels and activity logs all in one place!

Cons

Can't create reports for night differential as an employer which is frustrating when trying to track those pay adjustments.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

ST

Stephanie T.

Enterprise, 500+ employees

5.0
July 2021

fav for personal scheduling and team oversight

Pros

I love having complete control over my schedule and knowing that every business task gets properly documented without anything slipping through the cracks. Being able to track my hours whenever I need to and work from my phone is incredibly convenient. From a management perspective, it's great being able to keep tabs on everyone's tasks, productivity levels and activity logs all in one place!

Cons

I can't create reports for night differential as an employer which is frustrating when trying to track those pay adjustments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

PS

Prasun s.

small Business, 11-50 employees

4.0
July 2021

Identifies any inefficiencies

Pros

The screen tracking features are amazing, both screenshots and video capture help me monitor team issues and work quality. Time tracking helps everyone work their full shifts and the login/logout monitoring lets me verify punctuality. I can see exactly what websites team members visit which helps identify any sLA cking or inefficiency problems. Their chat-based customer service is really helpful for solving app-related questions quickly. Plus the custom report generation is a nice touch.

Cons

The time tracking occasionally misses data, making it unreliable about 2% of the time. Search functionality can be laggy and the silent app doesn't auto-update, each team member has to manually install updates which is tedious and time-consuming. Customer service isn't available 24/7 so when issues arise we often wait a day or more for resolution. I also can't track managers silently without giving them manager access and installing the silent app which means I'm essentially paying for two licenses for the same user if I want to monitor managers discretely.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

PS

Prasun S.

Mid Market, 51-100 employees

4.0
July 2021

Comprehensive monitoring features

Pros

The screen tracking features are fantastic, both screenshots and video capture help me monitor team issues and work quality. Time tracking ensures everyone works their full shifts and the login/logout monitoring lets me verify punctuality. I can see exactly what websites team members visit which helps identify any slacking or inefficiency problems. Their chat-based customer service is really helpful for solving app-related questions quickly. Plus, the custom report generation is a nice touch.

Cons

Time tracking occasionally misses data, making it unreliable about 2% of the time. Search functionality can be laggy and the silent app doesn't auto-update each team member has to manually install updates which is tedious and time-consuming. Customer service isn't available 24/7, so when issues arise we often wait a day or more for resolution. I also can't track managers silently without giving them manager access and installing the silent app, which means I'm essentially paying for two licenses for the same user if I want to monitor managers discretely.

Rating Distribution

Ease of use

9

Value for money

6

Customer Support

7

Functionality

6