Total 430 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars29%
3
Stars4%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Anonymous
Enterprise, 101-500 employees
“Good accountability, poor support and UI
Pros
it consistently prompts me to log my hours and being able to view the screenshots is a nice touch for accountability.
Cons
Support response times are frustratingly slow and the interface has become much less intuitive compared to when it first launched and it's gotten unnecessarily complicated over time.
Rating Distribution
Ease of use
6
Value for money
9
Customer Support
6
Functionality
10
Anonymous
Enterprise, 51-100 employees
“Best features but glitchy on mac
Pros
I like the screenshot feature and how it tracks time automatically. These two functions make monitoring work so much easier for me.
Cons
On my Mac, I run into a lot of glitches. It's really frustrating when it doesn't work smoothly.
Rating Distribution
Ease of use
5
Value for money
4
Customer Support
5
Functionality
3
atul K.
Mid Market, 51-100 employees
“able to see all chrome tabs
Pros
I can see every open Chrome tab which really helps me figure out where users are actually spending their time browsing.
Cons
sometimes I get token expiration errors that interrupt my workflow.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Ravi s.
small Business, 1-10 employees
“Fantastic time tracker
Pros
The time reporting feature is absolutely fantastic and really stands out as the strongest part of this software.
Cons
Nothing major comes to mind right now that bothers me about this tool
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bhavik K.
small Business, 11-50 employees
“wide range of features
Pros
I appreciate how broad the feature set is and how accurate everything runs. The detailed tracking capabilities really help me analyze my staff performance much better than before.
Cons
Would be perfect if there was a BIOs-level mode that prevents uninstalling, that would make it completely tamper-proof.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kevin J.
small Business, 11-50 employees
“effective monitoring of employees
Pros
It has a screenshot feature that is very effective for monitoring remote employees and getting a clear view of what they're actually working on throughout the day.
Cons
I wish there was a way to see live screen feeds of employees instead of just screenshots when coordinating coding projects
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
small Business, 1-10 employees
“Helps calculate time for individual tasks
Pros
With Time Doctor, I can quickly monitor how much time each team member spends on tasks.
Cons
Hard to find any real downsides though I suppose some users might want even more advanced features down the road.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Robert B.
Mid Market, 500+ employees
“Great for tasks, messy integration
Pros
This platform is incredibly flexible for personal productivity and work management. I love the ability to create unlimited tasks, which is perfect for tracking everything from work assignments to personal goals like my reading habit. The data it provides is invaluable for understanding my productivity patterns. The Trello integration is also a major time-saver for active task management.
Cons
main drawbacks involve long-term data management and integration cleanup. It's frustrating that data is only stored for one year forcing me to manually download reports to avoid losing history. Additionally, while the Trello integration works for adding tasks, it doesn't clean up old ones completed, blocked or archived cards clutter the list forever, making it hard to find current items.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Enterprise, 500+ employees
“Perfect for tracking project time
Pros
The best thing about this tool is how it tracks actual work time and I can see exactly which projects my company spends the most time on and which get less attention. This helps me compare time costs against revenue and we've been able to optimize our client time much better so everyone gets the right amount of attention based on their account size. It also shows me which departments need more staff or support based on workload and time spent on their accounts.
Cons
Setting up a second platform gets really complicated and the lack of translation in several help sections makes it hard to use the system smoothly. Another issue is they prioritized Time Doctor2, leaving original version users behind without automatic migration options and missing key features from the first version. There are also problems with user registration and the website allows Google login but the app doesn't, which has caused signup issues for multiple users.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Atul K.
Enterprise, 101-500 employees
“efficient visibility into browser activity
Pros
I can see every open Chrome tab, which really helps me figure out where users are actually spending their time browsing.
Cons
I get token expiration errors that interrupt my workflow.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Ravi S.
Mid Market, 500+ employees
“Fantastic time reports
Pros
The time reporting feature is absolutely fantastic and really stands out as the strongest part of this software.
Cons
Nothing major comes to mind right now that bothers me about this tool.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bhavik K.
Mid Market, 51-100 employees
“comprehensive & accurate tracking tool
Pros
I admire how comprehensive the feature set is and how accurate everything runs. The detailed tracking capabilities really help me analyze my staff performance much better than before.
Cons
It would be perfect if there was a BIOS-level mode that prevents uninstalling, that would make it completely tamper-proof.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Kevin J.
Mid Market, 101-500 employees
“Excellent for remote monitoring
Pros
The screenshot feature is fantastic for monitoring remote employees and getting a clear view of what they're actually working on throughout the day.
Cons
I wish there was a way to see live screen feeds of employees instead of just screenshots when coordinating coding projects.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Enterprise, 51-100 employees
“simple to track my team
Pros
I can quickly monitor how much time each team member spends on tasks.
Cons
Its hard to find any real downsides, though I suppose some users might want even more advanced features down the road.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lady Diana N.
small Business, 11-50 employees
“Highly customizable for admin side
Pros
The interface feels really smooth and user-friendly plus I appreciate being able to choose which projects to track. What stands out most are the admin customization options. You can adjust screencast frequency, toggle them on or off, edit time entries and access well-designed reports that monitor everyone's engagement. The idle time detection works great and ranks team members which helps keep productivity high and quickly identifies areas where performance could improve.
Cons
Occasionally the timer kicks off on its own which can be annoying. When I try to access reports or the dashboard it bounces me to the web version instead of keeping everything in the app. I get that this probably saves memory but it's a hassle since I juggle multiple Chrome accounts. Also frustrating is how it marks meetings as unproductive time, apparently if your mouse isn't moving much, it assumes you are being idle. But meetings and team communication are actually pretty important for getting things done!
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Cristal G.
small Business, 11-50 employees
“convenient software that can be used on dessktop and mobile
Pros
Convenience factor is incredible. Having it on both my desktop and phone means I can track time anywhere. When clients call unexpectedly, I just open the app and start timing immediately. This has been a game-changer for capturing all those quick calls that I used to miss and really add up over time.
Cons
The only real issue I have is that it flags certain sites as unproductive when they're actually work-related for me. As a digital marketing manager, I'm constantly on Facebook and Instagram for campaigns but the system marks these as time-wasting. I wish there was an easier way to customize which sites count as productive. My biggest frustration though is how it interrupts video calls. When I'm on Zoom or Google Meet, it keeps asking if I'm still working which is awkward during client presentations. Having that popup appear while I'm sharing my screen with important prospects is just embarrassing. I'd love for it to automatically detect when I'm in meetings so I dont have to remember to pause it manually every time.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
9
Functionality
7
Edmark Rev D.
small Business, 1-10 employees
“reliable mobile application
Pros
It is great how reliable the mobile app is and it never fails when I need to use it. The automatic screenshot feature is handy since I can remove any captures I don't want kept on record. Being able to correct time entries when I make mistakes is also a nice touch.
Cons
Desktop application is pretty unreliable as it won't start when I need it and refuses to stop when I'm done. I've experienced frequent crashes and freezing issues that really disrupt my workflow. Time tracking gets messed up sometimes, which is frustrating when you're trying to bill accurately. There are annoying bugs where the stop/start button becomes unclickable or just vanishes completely. The worst part is when it crashes unexpectedly without any warning and I lose track of what I was working on.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rebekah a.
small Business, 1-10 employees
“Well-organized interface
Pros
The interface is well-organized and makes everything so simple to use
Cons
The brand colors feel a little too vibrant for my taste
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Anonymous
Mid Market, 51-100 employees
“shows me my daily performance, annoying log out feature
Pros
I appreciate how the time tracking feature shows me exactly how many hours I put in each day. It's really helpful for monitoring my daily work schedule.
Cons
I'm not a fan of getting kicked out after just 15 minutes of being idle.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Lady Diana N.
Mid Market, 500+ employees
“Smooth but sometimes annoying
Pros
interface feels really smooth and user-friendly, plus I appreciate being able to choose which projects to track. What stands out most are the admin customization options and you can adjust screencast frequency, toggle them on or off, edit time entries and access well-designed reports that monitor everyone's engagement. The idle time detection works great and ranks team members which helps keep productivity high and quickly identifies areas where performance could improve.
Cons
The timer kicks off on its own occasionally, which can be annoying. When I try to access reports or the dashboard, it bounces me to the web version instead of keeping everything in the app. I get that this probably saves memory but it's a issue since I juggle multiple Chrome accounts. Also frustrating is how it marks meetings as unproductive time, apparently if your mouse isn't moving much, it assumes your being idle. But meetings and team communication are actually pretty important for getting things done!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8