Total 469 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars30%
3
Stars5%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Small Business, 11-50 employees
“helps me focus better”
Pros
Time Doctor really helped me keep my browsing under control and cut down on the time I was wasting on my laptop.
Cons
It did use a lot of memory and I couldn't use it on my phone. I ended up replacing it after Apple's screen time update addressed that issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“Keeps employees accountable”
Pros
I really appreciate being able to track time and keep employees accountable for the hours they work.
Cons
Visibility into the specific tasks users are performing feels pretty limited.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
6
Small Business, 11-50 employees
“No more missed deadlines”
Pros
It helps me stay on top of my schedule so I don't end up missing important deadlines.
Cons
Even though it works well most of the time, it does crash occasionally.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Mid Market, 101-500 employees
“Solid labour tracking insights”
Pros
Being able to track labor across multiple departments and tie those costs back to my FOPD output has been really valuable.
Cons
having to log in as an admin for every single employee is frustrating.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 51-100 employees
“quick setup”
Pros
It comes with really useful features that help users stay accountable and more conscious of where their time is going. The setup process was much quicker than I expected, I was up and running in under 10 minutes and felt comfortable using it almost right away. It includes plenty of tracking tools that show how much time we spend online and what we're spending it on. The interface is well designed and simple to navigate and the pop-up reminders don't feel disruptive while I'm working.
Cons
People who don't enjoy being watched closely or who feel pressure from constant monitoring may find that Time Doctor has a negative effect on their performance and even their overall well-being. Also some of the reporting doesn't always present a fully accurate view of how someone is actually performing.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
6
Small Business, 1-10 employees
“Great accountability features”
Pros
One thing this product does really well is keep people accountable since it only counts time when there's actual activity like typing or moving the mouse.
Cons
The part I don't like is that it keeps asking about every 9 minutes whether I'm still working if it hasn't detected any typing or mouse movement. I'm also not a fan of the screenshot feature.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Mid Market, 51-100 employees
“Helpful time tracking but glitchy”
Pros
Being able to see exactly how long my tasks take has really helped me plan my next day more realistically. I'm often late to appointments because I underestimate how much time I spend on things so having that visibility has been very useful.
Cons
At one point, there was a glitch and I had to go back and log everything manually which was frustrating and easily could have become expensive if I hadn't noticed it in time.
Rating Distribution
Ease of use
6
Value for money
5
Customer Support
7
Functionality
6
Small Business, 11-50 employees
“Simple to use”
Pros
Using it is convenient and simple and it works really well for tracking time.
Cons
The pop-up alerts can be a little annoying whenever there are just a few seconds of inactivity.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Small Business, 11-50 employees
“Reliable time tracking and payroll”
Pros
Clocking in and out works well and it's convenient to handle payroll scheduling while also setting up team schedules and organizing teams without delays.
Cons
pricing can feel a little expensive for larger companies.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
8
Mid Market, 51-100 employees
“Love using it”
Pros
Keeping tabs on time across different projects is really handy with this. From a home office setup, it even lets you generate invoices which is a big plus. You just pick the task you're working on and later you can review the automatic screenshots or compare how much time went into admin work versus design tasks. Really love using it.
Cons
There's honestly not much to complain about but if I had one suggestion, it would be adding smartphone integration so certain information could be tracked there too.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Mid Market, 101-500 employees
“Easy to get the hang of”
Pros
Time Doctor is really simple to use which makes training new employees much easier.
Cons
Honestly there's nothing about it that I dislike.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Small Business, 11-50 employees
“Poor support...”
Pros
At first, the response to my questions was fairly quick.
Cons
There were discrepancies that never got explained clearly. On top of that, one of my time entries failed to record because of an issue on their side and there was no way to recover the missing information. I ended up having to piece together my work timeline myself just to justify my pay and I still lost some earnings because of it. When that happened, the staff was not helpful at all and we eventually stopped doing business with them.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
1
Functionality
2
Mid Market, 51-100 employees
“tracks time and costs”
Pros
Keeping track of hours, costs and similar details is simple and the software is easy to use overall.
Cons
The graphic layout could be improved a bit.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Powerful time tracking tools”
Pros
Really useful for companies that need solid time management tools.
Cons
It's not my first choice but it still does a very helpful job with monitoring and tracking team time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Mid Market, 51-100 employees
“Mac issues and inaccurate tracking”
Pros
Seeing where most of my time goes during the workday is useful. It can be helpful for managing time and keeping an eye on computer activity while working especially in a remote setup where so much of the job is done independently. There's definitely more accountability built in and it serves that purpose well.
Cons
A few features in Time Doctor just don't function properly on Mac. Screenshots are one example, although that doesn't bother me much since I'm not really a fan of that feature anyway. The click and typing tracking can also be inaccurate at times, making it look like there was little or no activity when that's not actually the case. On top of that some versions of TD have crashed on me repeatedly, though the version I'm currently using, v0.19.09, has been fine.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
1
Enterprise, 500+ employees
“Too many limits and privacy concerns”
Pros
Getting started with it is simple and it works across a wide range of platforms.
Cons
There are just too many limitations and the potential privacy concerns are hard to ignore.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
2
Functionality
1
Mid Market, 101-500 employees
“Constant crashes on mac”
Pros
At this point, my camera shots still don't work so my performance is being judged only through screenshots.
Cons
I'm stuck a few versions behind because every time I try to update, the app keeps crashing over and over. This software is clearly not Mac-friendly. I haven't had camera shots working for more than a year. I spend the entire day replying to emails yet when I look at the keyboard stroke count, it shows only 8-12 which makes no sense.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
1
Small Business, 11-50 employees
“Lets me monitor productivity”
Pros
One thing that really works well on this platform is the way it lets you monitor productivity. You can log how much time you worked and then see a solid overall summary of your activity.
Cons
The interface feels a bit confusing when it comes to navigation. It could be better if different functions and selected categories were color-coded.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Mid Market, 51-100 employees
“Clean interface”
Pros
Right away, Time Doctor feels simple to use, with a clean interface and simple core functions. The regular reminders and notifications, along with the detailed tracking and reporting tools, are very helpful. Users can choose when to start and stop the timer which helps keep work-hour tracking accurate. The screenshot feature is especially useful because it lets us view employees' actual screens at scheduled intervals. I also appreciate the range of data it provides since it helps us evaluate workflow and understand how much time is being spent on specific tasks. Another big plus is that Time Doctor connects with a lot of third-party apps.
Cons
A few employees have mentioned that Time Doctor can sometimes make their computers run a bit slower. The mobile app also feels less polished and less fully featured than the desktop version. Support is usually decent but there are times when it's difficult to reach the team and they don't always provide the answers we need. The pop-up reminders and notifications can sometimes feel excessive as well. On top of that, I'd prefer fixed-rate pricing instead of being charged per user.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Small Business, 11-50 employees
“Simplifies project management”
Pros
Easy to handle and it works really well for tracking activity, projects and related tasks. The online portal makes it simple to manage projects, team members and screenshots all in one place. Overall it feels very user-friendly and convenient to work with.
Cons
One thing that can feel a bit uncomfortable is that anyone with admin access is able to view screenshots from your computer, along with the software you use and how much time you spend on it. That level of visibility can be a little annoying at times.
Rating Distribution
Ease of use
9
Value for money
6
Customer Support
9
Functionality
8