Total 469 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars30%
3
Stars5%
2
Stars1%
1
Stars3%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
8
Small Business, 11-50 employees
“keeps track of overseas team members”
Pros
It is really simple. It lets us keep track of our overseas team members and the screenshot feature is especially useful because it helps make sure everyone is using their time as efficiently as possible.
Cons
the administrator has to request permission to allow work on a phone or iPad.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 1-10 employees
“Wonderful time tracking features”
Pros
Between the detailed reports, time tracking and screenshots, I genuinely appreciate everything about the time-tracking features.
Cons
My team has been using it for over a year now and it has been helpful in every way. Honestly I can't think of anything that really needs improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Small Business, 1-10 employees
“Ability to print timesheets”
Pros
Being able to print timesheets for clients has been really useful.
Cons
I ended up taking it out of my startup folder because the constant pop-up at launch got pretty annoying.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Gives clients complete visibility”
Pros
Setting up new projects and tasks is really fast and assigning team members doesn't take much time either. One big advantage for us is being able to create client access since about 95% of our clients want to see an overview of tracked time and screenshots. The mobile app is also very useful. We use it to monitor whether our team is reaching their daily target working hours.
Cons
One thing I'd change is the Payment Request section that appears when client access is set up. I'd prefer to hide it because some clients were confused about why it was there but right now there's no option to remove it. Other than that, there really isn't any feature I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Small Business, 1-10 employees
“Valuable web based reports”
Pros
found it userfriendly and the web-based reports for each project are really useful.
Cons
I can't edit task text in the Windows client. I also wasn't able to find a way to sort my tasks chronologically by project.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Small Business, 11-50 employees
“Flexible task editing”
Pros
Switching between tasks I've been working on is really convenient and having the option to edit things adds a lot of flexibility.
Cons
The bar that stays at the bottom is the part I don't care for especially on smaller screens like 13-inch or 15-inch displays where it takes up too much space. It would be much better if there were a way to customize it.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Small Business, 11-50 employees
“Easy to use on iPhone”
Pros
Using it on my iPhone has been really easy. I can start or stop tracking tasks and projects in just a few taps and the search feature in the mobile app makes it simple to pull up tasks I've used before.
Cons
The desktop reports are very detailed and powerful. It would be nice to have some of those reports added to the mobile app too, such as a daily time summary.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Small Business, 11-50 employees
“keeps us aligned”
Pros
Week after week, using this time tracking software has been a really positive experience. It does a nice job of keeping everything organized and making sure everyone stays aligned.
Cons
Honestly there's not much to complain about. The interface has improved year after year and the branding has also gotten better. Overall it's been very well done.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Small Business, 1-10 employees
“Superb screenshot feature”
Pros
I really appreciate the payment integration and the screenshot feature is also very useful.
Cons
Mass payment through PayPal still isn't approved in my country but I'm hoping that gets resolved soon.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Small Business, 11-50 employees
“Customizable features”
Pros
It's really useful that I can customize the features and control exactly what the client gets to see.
Cons
One thing that still bothers me is not being able to turn off certain items in the client report especially the activity tied to screenshots.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
7
Functionality
6
Small Business, 1-10 employees
“Amazing reminders”
Pros
One thing I really appreciate is that it sends reminders whenever I'm working on job-related tasks. It also automatically stops the timer and gives me the option to confirm whether I was actually working or not.
Cons
there isn't a free version available for individual users.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Excellent for tracking remote work”
Pros
A really good solution for remote work overall and it's simple to use.
Cons
At times, the tracking isn't completely accurate and the mobile version could be more user-friendly.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
Small Business, 11-50 employees
“Helpful insight into workdays”
Pros
It's really useful being able to go back and see exactly how my employees are spending their day.
Cons
if employees want to have Time Doctor on their phone, they also need permission to make changes to their time.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 1-10 employees
“Clear tracking with helpful visuals”
Pros
The desktop interface is simple, the app runs fast and the diagrams are really useful. It makes the whole process clear for everyone involved.
Cons
support replied with very brief answers which wasn't very helpful. After I reached out again, they started taking the issue seriously and resolved it. I still think it would be better if their support responses included video explanations.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
Small Business, 11-50 employees
“Awesome integration with Workflow Max”
Pros
The daily and weekly reports are one of my favorite parts. Even when I'm away on business, I can still see exactly what's going on. The integration with Workflow Max is also something I really appreciate.
Cons
I honestly don't have any real complaints, though I'd still love to see even more reporting options added.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
6
Small Business, 1-10 employees
“Well designed software”
Pros
Everything about it feels simple and well put together. It's perfect for managing and organizing work and it gives me all the information I need with just a single click.
Cons
There's really nothing in Time Doctor that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Mid Market, 101-500 employees
“awkward breaks”
Pros
Keeping track of time with it is convenient and the interface is simple to work with. The timesheets are easily the strongest feature because they give a clear overview of working hours. On top of that, it comes with several other tools that make it practical for both employers and employees.
Cons
The way break time is recorded feels too short which can become frustrating for people who work across different systems or spend time in discussions.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
7
Functionality
5
Small Business, 11-50 employees
“Solid value for money”
Pros
Time Doctor has a lot going for it. Setting up new projects and tasks is quick, starting and stopping time takes just one click and moving between tasks is really simple. I can run reports, adjust logged time and clearly see exactly how long I'm spending on each task. Honestly there's very little not to appreciate here. I used to track everything by writing my time down manually which was a hassle and this makes the whole process much more convenient. It also feels like a really solid value for the price.
Cons
I honestly don't have anything I dislike about Time Doctor. If I had to suggest one improvement, I'd love to see automatic phone time integration added. It would be really helpful if the software could pull in how long I spent on calls with a specific client instead of making me enter that time by hand.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Small Business, 1-10 employees
“Poor customer treatment”
Pros
I'm extremely dissatisfied and already asked them to shut down the account.
Cons
The staff member I dealt with was rude and dismissive. I would never treat a customer that way. If a business doesn't trust its customers, it shouldn't be operating like this.
Rating Distribution
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Small Business, 1-10 employees
“Accurate daily hour tracking”
Pros
The daily reports are really useful because they show exactly how many hours I've worked each day.
Cons
Setting it up for multiple clients was a little confusing and took some effort to figure out.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10