Total 430 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

29%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Mid Market, 101-500 employees

4.0
February 2021

great productivity alerts but Linux compatibility issues

Pros

The reporting features for tracking worker productivity are really helpful and I appreciate getting alerts when there's any suspicious behavior happening

Cons

Runs into compatibility problems with newer Linux versions

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Mid Market, 51-100 employees

5.0
February 2021

revolutionary tool for remote work

Pros

I can adjust the features for each team member which really helps everyone stay focused and get more work done. The time tracking functionality has been a game-changer for keeping our remote team productive and accountable.

Cons

sometimes features require too much manual work and the token expiration issue means it doesnt always track time properly.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

small Business, 1-10 employees

5.0
February 2021

Many useful features

Pros

The clock-in reminders are really helpful and there are tons of useful features that make my work easier.

Cons

I can't think of any problems with it at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EH

Esmeralda H.

small Business, 11-50 employees

4.0
February 2021

good monitoring tool with some flaws

Pros

Can easily monitor whether my team is actually being productive or just wasting time during work hours

Cons

There's a major flaw where if someone doesn't click "I am working" when prompted, no screen recording happens at all. I also don't like that employees can choose whether to allow webcam shots. I had one worker I suspected wasn't actually working and she just covered her camera so all the photos came out black.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

7

NK

Naomi k.

Enterprise, 500+ employees

4.0
January 2021

such a time saver

Pros

This tool is a real time-saver since it shows me exactly where I'm losing hours during the day. I get constant updates on how much time I have left to finish my projects which really helps with planning. I can set time limits at different stages of my work to stay more focused and productive. The employee monitoring features are great for keeping everyone on track with deadlines. My online timesheet integration works smoothly and keeps me updated on my daily schedule.

Cons

The support team could definitely be more responsive and helpful. When I'm trying to use this on my phone, half the features don't work properly or are missing entirely. They really need to add more options for requesting payments from clients as the current setup is pretty limited. Also it would be great if it integrated with more third-party software since the current options are a bit restricted...

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

8

KS

Kajal s.

Mid Market, 51-100 employees

4.0
January 2021

reporting feature stands out

Pros

Reporting feature that tracks web and app usage really stands out. It shows exactly how much time gets spent on each page which makes it so much easier to distribute work more strategically.

Cons

Interrupts with pop-ups while I'm viewing work videos or reading documents.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

SA

sumit a.

Mid Market, 101-500 employees

3.0
January 2021

Too many popups

Pros

It helps me stay on top of my schedule. Being able to monitor which websites I visit and get detailed reports on how much time I spend in different applications has been useful for boosting my productivity.

Cons

It gets annoying with those "are you working?" popups every 5 minutes. Really breaks my concentration when I'm trying to get things done.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

FS

Francis s.

small Business, 11-50 employees

4.0
December 2020

Tracks computer work well but thinks I'm sLA cking in meetings

Pros

I am able to monitor my time and track my team's productivity really well with this tool. The screenshot feature gives me visibility into what everyone's working on and I get detailed reports showing which sites and apps they're using.

Cons

Even though I really like this software overall, there's definitely room for improvement. The activity tracking system only recognizes mouse clicks and keyboard activity which doesn't capture everything I actually do during work. When I'm in meetings, presenting webinars or doing training sessions on Zoom where I'm mostly talking, the system flags these as "low activity" periods even though I'm actively working. It would be great if it could detect other types of productive work that dont require constant clicking or typing.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Mid Market, 51-100 employees

5.0
December 2020

Extremely precise software

Pros

I find this software very precise. Being able to start or pause my time tracking whenever needed is useful. It stays current with updates and consistently delivers solid performance.

Cons

I honestly can't think of anything negative to say about this tool. Everything functions exactly as it should.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Mid Market, 101-500 employees

5.0
December 2020

Takes no time to get used to

Pros

It doesn't take long to figure out. I found myself navigating around without any issues right from the start.

Cons

Nothing really bothers me. I'm genuinely satisfied with how it performs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

DS

Dariyka s.

small Business, 1-10 employees

4.0
November 2020

Flexible subscription plans but blocks work sites we need

Pros

The interface looks really clean and I find it easy to browse. What I appreciate most is how flexible the subscription options are. You can actually choose what works for your budget.

Cons

The lack of domain whitelisting is frustrating. We can't allow access to sites like amazon, Walmart or social media platforms that some of our team members genuinely need for their daily work.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Mid Market, 51-100 employees

5.0
November 2020

No downsides to this user friendly tool

Pros

In my experience it is a very user friendly tool and managing users couldn't be simpler.

Cons

Hard to find any real downsides honestly. Everything has been working great for me so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

HM

Hamda M.

Mid Market, 101-500 employees

3.0
November 2020

Damages trust between staff and management

Pros

Time tracking helps me understand exactly how many hours I'm putting in at work.

Cons

The ability to record or take screenshots of staff really damages trust even when we don't actually use those features as managers. This might work fine for basic operations but with developers and senior engineers, it becomes a real dealbreaker.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

A

Anonymous

Mid Market, 101-500 employees

4.0
November 2020

slows down systems and eATs too much bandwidth

Pros

I find it really helpful for tracking how much time our team spends on different tasks and keeping everyone productive. The organization features for managing tasks and projects work great and it's nice being able to review where time was actually spent across various projects.

Cons

Daily email reports can be really delayed. Sometimes they don't arrive until the next day which is frustrating. I've heard from colleagues with slower internet that this tool eATs up alot of bandwidth and taking screenshots tends to bog down their system performance.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

small Business, 1-10 employees

5.0
October 2020

screenshots helpful for documentation and troubleshooting

Pros

Really appreciate the reminder system that keeps me on track with important tasks. The reporting features give me solid insights into what's happening and being able to view screenshots is helpful for documentation and troubleshooting.

Cons

I find it annoying that you have to click twice when converting timesheets to paid status. Also there's no way to connect with bitrix24.com which is frustrating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

small Business, 11-50 employees

5.0
October 2020

keeps me motivated for the day

Pros

It is so simple to use. It really helps me stay focused and keeps my motivation up during work hours.

Cons

The system flags me as inactive when I'm not actively clicking around which gets annoying. Like when I'm watching training videos, taking notes by hand or sitting in on calls, it keeps asking if I'm still working. Sure I can just click "yes" when the popup appears but it breaks my focus and feels unnecessary.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

small Business, 1-10 employees

5.0
October 2020

great experience of a long time user

Pros

I've relied on this tool for years to track my remote assistant's productivity. It gives me clear insights into how she allocates her time throughout the day.

Cons

The interface could really use a visual refresh as it feels a bit outdated compared to what I'm used to seeing these days. Everything works well enough though.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

CB

Chris B.

small Business, 11-50 employees

5.0
October 2020

simple to handle tool

Pros

simple to handle and gives me clear visibility into what everyone on the team is doing at any given moment.

Cons

Haven't run into any real issues so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MS

Matt s.

small Business, 1-10 employees

4.0
October 2020

keeps everything in check

Pros

I'm able to monitor what all my remote team members and freelancers are working on which keeps everyone accountable.

Cons

Navigation took some getting used to initially and figuring out the reporting features was a bit confusing at first.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

HM

Hamza M.

small Business, 1-10 employees

5.0
October 2020

can check on employees without interrupting their flow

Pros

I can see what everyone's working on without having to constantly check in or interrupt their flow. It's been really useful for keeping our remote design team coordinated and on the same page.

Cons

sometimes gets a bit buggy when I'm using it on my Mac.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8