Total 508 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

50%

4

Stars

36%

3

Stars

13%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

4.0
January 2017

Very interactive with great support

Pros

It is extremely interactive, its tidy layout makes getting around so smooth. Whenever I've reached out for help, the support staff have been outstanding , patient, well-informed and truly invested in making sure I get the most out of the application.

Cons

There were a few compatibility hiccups when I ran the app on Windows XP but after I upgraded to Windows 10 everything started working much more smoothly. The customer support team was very helpful in fixing the issues we faced and they even followed up afterwards to ask how everything was performing.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

8

AM

Amanda M.

Small-Business, 11-50 employees

4.0
January 2017

Great visual summary, bad history

Pros

I really value being able to look at a visual summary of exactly how my whole day unfolded and the various ways I can split up my time during the day.

Cons

Unfortunately, I find the interface a bit uninteractive , I often have trouble going back and locating work I did on earlier days.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

7

V

Vanessa

Small-Business, 11-50 employees

5.0
January 2017

Very friendly but no vacation tracker

Pros

I find the interface very friendly and easy to get around, the navigation feels simple. The directions are clear and simple to follow and I like that each computer has individual employee links , it really makes access convenient.

Cons

I don't have major complaints about the system. My team chose to move to another platform after someone suggested it to us, so we ended up switching. If there was one downside I'd point out, it's that we couldn't work out how to monitor vacation benefit hours. It might be buried in the system somewhere but we were unable to find that particular feature despite looking for it.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

5.0
January 2017

good price and easy to use

Pros

I am genuinely impressed by how affordable this is and how easily it lets me monitor staff hours via the cloud.

Cons

Honestly, I can't really find anything to complain about , everything's transparent and there are no surprise charges.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small-Business, 11-50 employees

4.0
January 2017

Convenient but too much stuff

Pros

Its really convenient that I can access everything from anywhere because it's cloud-based.

Cons

I feel it's overkill with more functionality than I really need or use.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

9

A

Anonymous

Small-Business, 11-50 employees

4.0
January 2017

friendly tool and fair price

Pros

it is super easy to get around, and the price seems fair for what I'm getting.

Cons

Since I don't use this as my main method for tracking time, I am likely overlooking several useful features that would probably make it far more beneficial for me in the long run.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

4.0
January 2017

Simple and easy to use

Pros

I genuinely love how no-nonsense this platform is , it does exactly what it's meant to without making things complicated. Its layout feels easy and clean, so going around is easy. Overall, using it just comes naturally and is easy.

Cons

I can't really point to anything I dislike about this product , nothing comes to mind that I find problematic.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Small-Business, 11-50 employees

4.0
January 2017

Very interactive, no big problems

Pros

It feels extremely interactive and easy to use and I didn't struggle with most of the settings because they were simple to understand with almost no learning curve.

Cons

I haven't faced any significant problems so far. everything has been relatively easy to work through and simple to figure out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Shannon

Mid-Market, 500+ employees

3.0
January 2017

Amazing and easy to learn

Pros

the interface is just amazinggg and I didn't need to spend much time learning how to get started.

Cons

During the short time I used it, I honestly couldn't find anything worth complaining about. Because my use was limited to just a brief period, I'm not in a position to say whether any long-term issues or bugs could appear over time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

BW

Bailey W.

Small-Business, 11-50 employees

5.0
January 2017

Great but lots to learn

Pros

I'm amazed at how interactive it is even as someone with no prior experience I was able to figure things out without difficulty. The layout and controls click immediately and didn't force me into a long learning process.

Cons

I had quite a lot to learn and sort out before I felt like I understood how everything worked.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Small-Business, 11-50 employees

3.0
January 2017

good tool but double entry was annoying

Pros

The interface is very easy to use and I can locate everything without any difficulty.

Cons

We ended up running this in parallel with another software package, so we had to input the same information twice which was really annoying and ate up a lot of time.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

A

Anonymous

Small-Business, 11-50 employees

4.0
January 2017

simple to add jobs but system often down

Pros

It is really easy to add new jobs and keep track of my daily work. The position management tool is useful for spotting which assignments usually take staff longer than anticipated.

Cons

We had frequent outages with the system and I couldn't determine whether it was related to our company size or some other factor, so we ultimately had to track our hours manually on paper and then enter everything afterward when it returned online.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

4.0
January 2017

very handy tool but confusing selector on mobile

Pros

I love being able to update my timesheets straight from my phone & it's incredibly handy. The project and task dropdowns speed things up and keep entries precise, so I rarely have to guess or worry about typing mistakes anymore.

Cons

On the mobile site, I'm constantly thrown off by the billable versus non-billable selector , the yellow highlight only appears when I first tap it and then once I move on to enter other details that highlight disappears. That leaves me unsure which option I actually picked and it's frustrating.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

4.0
December 2016

Perfect fit for small business

Pros

For my small business the interface is really clear and simple to use and after I got comfortable with how things are organized, it turned into an indispensable tool I rely on every day to keep operations running smoothly.

Cons

I did find the layout a little awkward at the beginning and it required some time to learn, that initial difficulty level was annoying and made the first few uses more frustrating than they needed to be.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

4.0
December 2016

Automatic shifts but very confusing

Pros

I am grateful that it automatically records when I begin and end my shifts. It's handy not having to enter my hours manually every single day , just punch in and out.

Cons

the interface felt very confusing and hard to get used to. I kept hoping the layout would be more aligned and easier to use. I struggled to find where to edit my clock-in and clock-out times, which proved surprisingly difficult and not very user-friendly.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

8

A

Anonymous

Small-Business, 11-50 employees

4.0
December 2016

Very interactive for student hours

Pros

interface is surprisingly interactive to use, I find tracking my student assistants' hours far more aligned now and I'll definitely continue using it.

Cons

I'd love to see more customization options added in future updates.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Mid-Market, 500+ employees

5.0
December 2016

Clock in from anywhere, not simple at first

Pros

Being able to clock in from anywhere has given me a lot of flexibility in how I manage my day.

Cons

the interface isn't very simple and requires a bit of time to become comfortable with.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

A

Anonymous

Small-Business, 11-50 employees

4.0
August 2016

Works great but too many choices

Pros

I'm really fond of this platform , it takes care of our entire time-tracking workflow flawlessly and complies with US government standards with no issue.

Cons

Honestly, the interface needs upgrading, and I genuinely feel there are far too many choices for our white-collar setup where we have salaried employees.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

9

DTJ

Dr. Tiffiney J.

Small-Business, 11-50 employees

3.0
August 2016

Simple to click but very slow

Pros

One thing I really like is how simple it is , just a single click and you're finished, no filling out endless fields.

Cons

On the downside, the recording feels unbearably sluggish , I've had to wait a minimum of five seconds after pressing the clock-in/clock-out control, or else my entry won't save correctly. That lag has forced me to make several corrections and seriously breaks my flow because I can't simply punch in and immediately get back to what I'm doing.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

6

T

Travis

Small-Business, 11-50 employees

5.0
August 2016

Best for QuickBooks, print and naming issues

Pros

Honestly, the ease and adaptability of this tool stand out to me. Being able to export and import directly into QuickBooks shaves off a massive amount of administrative time. I really value that team members can update their timesheets from their phones , it lets everyone log hours from wherever they happen to be. Upfront the price seems fair but when I think about the alternative of keying everything into Excel and having accounting manually push data into QuickBooks later, this actually ends up saving money. On top of that, getting daily cost tracking when people enter time consistently is very helpful. Creating projects, clients and account codes is also fairly simple and interactive.

Cons

It does have a couple of annoying shortcomings that I wish were fixed. The biggest is that I can't print timesheets in landscape orientation or tweak the report layout to suit client requirements which gets frustrating when I need to hand these documents to clients. Another thing I'd like is a built-in restriction so project names and account codes conform to QuickBooks length and formatting rules , I've run into issues where names were too long to import and I ended up having to rename everything afterward which is a real time sink.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9