UltiPro Reviews

“A bit let down by the recruiting module

Pros

For the most part, this app is user-friendly and I have no trouble finding my way around. Once set up, it works quite easily though I found the recruiting module to be quite basic so we had to switch to another vendor for that.

Cons

The recruiting module didn't meet expectations and the talent management feature is just okay. I've used better systems but it might be the way it's set up that's affecting it.

“reliable for daily time tracking needs

Pros

checking in and out is not a problem and the website is not difficult to handle either.

Cons

My main issues are reliability and clarity. The website sometimes crashes at the worst moments, and the 15-minute time blocks can be confusing to track correctly, it's not always clear how they're calculated.

“Brings everything together for me

Pros

What stands out to me about UKG Pro is how it brings everything together including my schedule, timecard and vacation days, all while keeping track of key employee info.

Cons

Since I work in social services, my job can be unpredictable so I'm often away from my desk. The punch card system is usually accurate but sometimes it's hard to match up my entries.

“Highly customizable HR solution

Pros

The thing I like the most is that it is highly customizable and it also offers solid reporting and analytics tools.

Cons

The Succession planning module has been the most difficult for me. Part of it is because it's underused but mainly because it doesn't meet the expectations of leadership. It's not very adaptable.

“Nice design but can be complicated at times

Pros

I enjoyed using the self-service portal and I was impressed with the product's design.

Cons

I would say it's a bit tricky searching for specific pay stubs and information. It's not very easy to locate sometimes.

“Checks a lot of boxes for us

Pros

Fits our needs perfectly. It's an all-in-one platform that covers everything from HR to payroll, learning, performance management, recruitment and more. Though no HRIS is perfect for everyone, UKG Pro checks a lot of boxes and has been brilliant for our team as we've grown over the past six years.

Cons

After the merge between Ultimate and Kronos, I've noticed the service and support model hasn't improved as much as promised. Some modules need to be updated and improved and the UI/UX still feels messy at times.

“Top-notch customer service

Pros

Their customer service team is excellent. They have been able to deliver service that most can't. They really listen, ask the right questions, offer clear answers and follow up effectively. This is what sets them apart.

Cons

When Ultimate and Kronos integrated, there were a lot of problems. But after the new leadership came in, they managed to resolve the issues quickly and get things moving.

“excellent reporting and centralized hr data

Pros

I love how the reporting feature works. Being able to store and manage all our HR data in one place really helps make things run smoothly.

Cons

As much as I like this software, I think the customer service could be more responsive. It would be amazing if they integrated the recruiting data with the document manager.

“Perfect for handling HR and payroll needs

Pros

UKG Pro has been great for handling all our HR and payroll in one place. It's surprisingly easy to use, and the reporting features are fantastic, hey give us really useful insights. I also love how customizable it is, we've been able to set up workflows and alerts that fit our business perfectly.

Cons

Some older parts of the system still run on a separate 'Back Office' application that feels clunky and complicated compared to the main UKG Pro interface. The good news is they're planning to phase this out soon, which will make the system even better.

“simplifies complex HR tasks

Pros

What stands out for me is how it simplifies complex HR and payroll tasks into one easy-to-use platform. The self-service features let employees manage their own info and the solid reporting and analytics tools provide real-time insights for managers, improving overall efficiency.

Cons

It's a solid platform but few tasks can be difficult for regular users. I often had to rely on admin help or customer service for certain tasks.

“Customer service has gotten worse

Pros

The self-service features and efficient reporting options help us reach our HR department's goals and free up time for more strategic tasks.

Cons

Customer service has definitely gotten worse over the years. The decline began after the Kronos merger and I still haven't seen improvements that I would expect by now.

“simple reporting system

Pros

Locating reports that I need is not an issue and processing is clear and simple.

Cons

I really wish the support team would provide clearer guidance on how long it will take to respond to tickets.

“Clear interface

Pros

One of the best things about UKG Pro is its clear and logical interface. It combines HR, payroll and workforce management into one system, which makes everything more efficient.

Cons

The date filter sometimes doesn't work correctly when searching for forms. If I click 'show all', it eventually displays all the reviews, but it's not always reliable.

“Facial recognition for quick sign-in

Pros

I especially love the facial recognition for quick sign-ins and the options are adjustable to different needs, making it easy to focus on what matters.

Cons

Training options are limited and I'm not familiar with some of the options available. Adjusting my clock-in and out times is also a bit confusing due to unclear wording.

“Calendar feature is great

Pros

personally, i like the calendar feature. It is great for keeping track of your schedule, time worked and upcoming shifts.

Cons

PTO feature is difficult to use and it would be great if the time tracking was more detailed and clearer.

“huge time-saver for bulk entries

Pros

I appreciate how easy it is to manage timesheets and time-off requests. You can even submit multiple entries for all employees at once, which is a huge time-saver.

Cons

It bothers me that the employee list isn't automatically sorted alphabetically. Every time I check the list, I have to manually adjust it.

“Great for viewing benefits clearly

Pros

this platform makes it easier to get a clear view of benefits which is a huge help.

Cons

Finding things in the system isn't easy. I end up having to click around and try different things until I find what I need.

“Lets me complete tasks on my phone

Pros

It's really convenient for when I need to complete tasks on my phone while I'm away from my desk.

Cons

Some of the terminology doesn't match what we use at work. As a salaried employee, I'm not used to using a timesheet and I can't remember if we're allowed to change the wording or not.

“eliminates need for multiple systems

Pros

It offers so many features that it eliminates the need to use multiple systems.

Cons

It's tough to figure out how to submit PTO requests sometimes. The navigation can be confusing and it's not always clear how to do things.

“Hard to request time off

Pros

The design is appealing and the tabs are easy to switch between making it simple to find what I need.

Cons

umm it gets really hard to request time off and there's no way to check how much time I have left in my accruals.