UltiPro Reviews

“My favorite payroll system

Pros

Hands down, this is my favorite payroll system I've ever worked with. It's so easy to pull up any employee information I need, and I have to say,it's actually fun to use, which is something I never thought I'd say about a payroll platform

Cons

Our employees had frequent trouble accessing the mobile app and restoring their access took a bit of time.

“Secure tool but a bit complicated

Pros

This is the safest payroll system I've worked with across multiple companies. There was a tutorial to get started and after a bit of time, it became relatively easy to use. While I'm not sure of the exact cost, everything, including hours is available in one place.

Cons

The app felt a bit complicated compared to others I've tried. It took some getting used to and you can't just log in with a username and password. You also need company details and an identifier.

“Smooth experience for end users

Pros

It brings together everything an HR & recruitment team needs, from onboarding to benefits, payroll and time-off management. The experience for end users is smooth and I found it really easy to use. Plus, it helps automate onboarding with a low-code solution.

Cons

It took a while to fully understand how to make the most of all the features, especially since the mobile app doesn't offer much beyond booking paid time off. It's quite limited.

“awesome tool for keeping track of time cards

Pros

its awesome for keeping track of time cards, submitting time-off requests and reviewing your time sheets. It really helps me organize things.

Cons

would have been great if it was a little less complex and had automatic alerts when it's time to approve the current pay period.

“well designed website and app

Pros

Appreciate how the app and website are laid out. The interface is neat and the job recruiting page is well-organized with clearly displayed tiles.

Cons

The app is designed well but I've had trouble getting my paystubs and PTO to load. It never seems to show up when I need it.

“Everything available in one spot!

Pros

What I like about it is how everything I need is right there on the website from pay stubs to W2s, bereavement forms, volunteer PTO and even the handbook. It's all available in one spot.

Cons

I honestly don't have anything bad to say. I really love the software and I haven't found anything wrong with it. It works great for me.

“great time and attendance system

Pros

I like the time and attendance system! Having all our people operations tools in one place is so important.

Cons

Their applicant tracking system is nowhere near as good as the stand-alone ATS products. It doesn't really compare.

“Reminds me of ADP

Pros

UKG reminds me a lot of ADP. I can see my timecard, PTO/SICK time balance and work schedule. I enjoy using it.

Cons

The only issue I've faced is that I can't see my pay or paystubs so I have to log into a separate portal to check those. I wish everything could be done in one place.

“Minimalistic UI

Pros

I really like the app's clean and simple look. It feels modern and uncluttered, which makes it nice to work with.

Cons

But honestly, actually finding your way around can be tricky. There are so many pop-up windows and layers that it starts to feel like a maze. The simple design is great until you need to get something done quickly.

“Love the logo & the app

Pros

First off, the logo is great! It is a thorough payroll application. I mainly used it for timekeeping and pulling all my payroll and time-off data.

Cons

Slow uploads and delays weren't really UKG Pro's fault but more my internet connection. It was often frustratingly slow to get the app up and running.

“Gives me control over my schedule

Pros

I value having more control over my schedule including both worked and scheduled hours. The updates are fast and my payslips are more accurate now. As a manager, processing requests and creating long-term schedules has become a lot quicker and easier with UKG.

Cons

The app kept logging me out frequently even after enabling facial recognition for login. Even if I was just switching between apps or locking my phone for a few seconds. It was annoying.

“fast updates and accurate payslips

Pros

Its great how everything is so easy to access. I can view my PTO, points, teammates and even who my supervisor is right on the same page.

Cons

Sometimes there are no automated updates for the PTO section and we end up having to manually adjust it. It's not a huge problem but it can get annoying at times.

“User friendly software

Pros

I find it really simple to check my schedule and clock in. The interface is user-friendly which makes the whole experience easy and efficient.

Cons

The long password requirement can be a bit of a pain. It's necessary for security but it does get tedious to remember and enter every time.

“Tracks everything!

Pros

What I really enjoy is how everything is easily tracked in UKG. It helps me run a smooth business, from managing payroll to keeping everything else organized.

Cons

Nothing negative at all. UKG Pro has everything I need to run my business smoothly. I use it every week and it's perfect for my needs.

“Helpful for managing HR tasks

Pros

This product was really helpful for managing all the HR tasks. It was easy to use and got the job done.

Cons

In my view, the user interface looked a bit basic. It was functional but it could use a little more flair to make it more appealing while keeping things simple.

“Makes it convenient to manage labor :)

Pros

The tools available in this software made it convenient to manage labor and get tasks done without stress.

Cons

I can't think of anything I dislike about it. It has everything I need.

“streamlined employee management

Pros

offers smooth employee management along with time tracking and payroll features that are easy to work with.

Cons

scheduling took me a little time to figure out, especially if you're a beginner but once I got the hang of it, it was fine.

“Quick access to pay stubs

Pros

Clocking in and out is simple for me and it's quick to access pay stubs and other important documents.

Cons

At times the app lags a bit when clocking in. It occasionally registers a time a minute later than I pressed it but it's easy to fix any errors once it happens.

“Solid tool for timekeeping!

Pros

It is a solid timekeeping tool. It works great and serves all my needs perfectly.

Cons

No complaints here. I like it.

“homepage displays key info perfectly

Pros

I like how all the key information is displayed right on the homepage making it super easy to access everything I need at a glance.

Cons

Time off section could be a bit more detailed. It's decent as is, but I think it could be a little more simplified to make it easier to use.

“A bit let down by the recruiting module

Pros

For the most part, this app is user-friendly and I have no trouble finding my way around. Once set up, it works quite easily though I found the recruiting module to be quite basic so we had to switch to another vendor for that.

Cons

The recruiting module didn't meet expectations and the talent management feature is just okay. I've used better systems but it might be the way it's set up that's affecting it.

“reliable for daily time tracking needs

Pros

checking in and out is not a problem and the website is not difficult to handle either.

Cons

My main issues are reliability and clarity. The website sometimes crashes at the worst moments, and the 15-minute time blocks can be confusing to track correctly, it's not always clear how they're calculated.

“Brings everything together for me

Pros

What stands out to me about UKG Pro is how it brings everything together including my schedule, timecard and vacation days, all while keeping track of key employee info.

Cons

Since I work in social services, my job can be unpredictable so I'm often away from my desk. The punch card system is usually accurate but sometimes it's hard to match up my entries.

“Highly customizable HR solution

Pros

The thing I like the most is that it is highly customizable and it also offers solid reporting and analytics tools.

Cons

The Succession planning module has been the most difficult for me. Part of it is because it's underused but mainly because it doesn't meet the expectations of leadership. It's not very adaptable.

“Nice design but can be complicated at times

Pros

I enjoyed using the self-service portal and I was impressed with the product's design.

Cons

I would say it's a bit tricky searching for specific pay stubs and information. It's not very easy to locate sometimes.

“Checks a lot of boxes for us

Pros

Fits our needs perfectly. It's an all-in-one platform that covers everything from HR to payroll, learning, performance management, recruitment and more. Though no HRIS is perfect for everyone, UKG Pro checks a lot of boxes and has been brilliant for our team as we've grown over the past six years.

Cons

After the merge between Ultimate and Kronos, I've noticed the service and support model hasn't improved as much as promised. Some modules need to be updated and improved and the UI/UX still feels messy at times.

“Top-notch customer service

Pros

Their customer service team is excellent. They have been able to deliver service that most can't. They really listen, ask the right questions, offer clear answers and follow up effectively. This is what sets them apart.

Cons

When Ultimate and Kronos integrated, there were a lot of problems. But after the new leadership came in, they managed to resolve the issues quickly and get things moving.

“excellent reporting and centralized hr data

Pros

I love how the reporting feature works. Being able to store and manage all our HR data in one place really helps make things run smoothly.

Cons

As much as I like this software, I think the customer service could be more responsive. It would be amazing if they integrated the recruiting data with the document manager.

“Perfect for handling HR and payroll needs

Pros

UKG Pro has been great for handling all our HR and payroll in one place. It's surprisingly easy to use, and the reporting features are fantastic, hey give us really useful insights. I also love how customizable it is, we've been able to set up workflows and alerts that fit our business perfectly.

Cons

Some older parts of the system still run on a separate 'Back Office' application that feels clunky and complicated compared to the main UKG Pro interface. The good news is they're planning to phase this out soon, which will make the system even better.

“simplifies complex HR tasks

Pros

What stands out for me is how it simplifies complex HR and payroll tasks into one easy-to-use platform. The self-service features let employees manage their own info and the solid reporting and analytics tools provide real-time insights for managers, improving overall efficiency.

Cons

It's a solid platform but few tasks can be difficult for regular users. I often had to rely on admin help or customer service for certain tasks.

“Customer service has gotten worse

Pros

The self-service features and efficient reporting options help us reach our HR department's goals and free up time for more strategic tasks.

Cons

Customer service has definitely gotten worse over the years. The decline began after the Kronos merger and I still haven't seen improvements that I would expect by now.

“simple reporting system

Pros

Locating reports that I need is not an issue and processing is clear and simple.

Cons

I really wish the support team would provide clearer guidance on how long it will take to respond to tickets.

“Clear interface

Pros

One of the best things about UKG Pro is its clear and logical interface. It combines HR, payroll and workforce management into one system, which makes everything more efficient.

Cons

The date filter sometimes doesn't work correctly when searching for forms. If I click 'show all', it eventually displays all the reviews, but it's not always reliable.

“Facial recognition for quick sign-in

Pros

I especially love the facial recognition for quick sign-ins and the options are adjustable to different needs, making it easy to focus on what matters.

Cons

Training options are limited and I'm not familiar with some of the options available. Adjusting my clock-in and out times is also a bit confusing due to unclear wording.

“Calendar feature is great

Pros

personally, i like the calendar feature. It is great for keeping track of your schedule, time worked and upcoming shifts.

Cons

PTO feature is difficult to use and it would be great if the time tracking was more detailed and clearer.

“huge time-saver for bulk entries

Pros

I appreciate how easy it is to manage timesheets and time-off requests. You can even submit multiple entries for all employees at once, which is a huge time-saver.

Cons

It bothers me that the employee list isn't automatically sorted alphabetically. Every time I check the list, I have to manually adjust it.

“Great for viewing benefits clearly

Pros

this platform makes it easier to get a clear view of benefits which is a huge help.

Cons

Finding things in the system isn't easy. I end up having to click around and try different things until I find what I need.

“Lets me complete tasks on my phone

Pros

It's really convenient for when I need to complete tasks on my phone while I'm away from my desk.

Cons

Some of the terminology doesn't match what we use at work. As a salaried employee, I'm not used to using a timesheet and I can't remember if we're allowed to change the wording or not.

“eliminates need for multiple systems

Pros

It offers so many features that it eliminates the need to use multiple systems.

Cons

It's tough to figure out how to submit PTO requests sometimes. The navigation can be confusing and it's not always clear how to do things.

“Hard to request time off

Pros

The design is appealing and the tabs are easy to switch between making it simple to find what I need.

Cons

umm it gets really hard to request time off and there's no way to check how much time I have left in my accruals.

“Works perfectly for us!

Pros

We find it to be quite user-friendly and it worked well for everything we needed.

Cons

I don't have any complaints at all. It worked perfectly! I used this every single day at work and it never lets me down.

“love how simple it is to check my pay

Pros

I love how simple it is to check my pay, see all the categories and even break down the tax deductions.

Cons

Sometimes when I try to clock in, the system glitches and doesn't register it properly.

“combines HR, payroll, and talent perfectly

Pros

What stands out to me about UKG Pro is how it combines HR, payroll and talent management. It makes the whole process so much easier and more efficient, which is why I enjoy using it.

Cons

Honestly, there's not much to dislike about UKG Pro. But if I had to choose one thing, I'd say customer support could use some work. The response times are inconsistent.

“Helpful features, not satisfied with support

Pros

The reporting features, employee records and business intelligence tools are all incredibly helpful.

Cons

I've had a few issues with the support team they dont always provide assistance in a way that I expect.

“Best suited for large companies

Pros

I think the interface is clean and the integration with payroll and benefits management is strong.

Cons

I feel it's a little pricier compared to other similar software but it's definitely suited for large companies. With all its features, new users will need quite a bit of training.

“No downsides to it!

Pros

tbh, i love how I easily clock in and out, plus keep an eye on the hours I've worked.

Cons

I really can't think of anything wrong with it. It's been a fantastic app.

“vey convenient for checking pay stubs

Pros

It's really useful for checking pay stubs and tracking hours worked, all the information is clear and right at your fingertips

Cons

I have to do a verification call every time I log in, which is a bit annoying.

“Great for Fast-Paced Operations

Pros

Whenever I submit a work ticket, they respond almost immediately, which lets me estimate how long resolving the issue will take and decide if I need to alert our Facilities team and other associates. Their quickness in responding really stands out to me!

Cons

We made the mistake of not purchasing their time clocks and because they weren't integrated we're now dealing with recurring ERP data transfer headaches, I'll admit that's our implementation error rather than a flaw in the software itself. If you decide to forgo their clocks, expect complications and frustration: we'll have IT and HRIS hopping on calls several times a week trying to troubleshoot mismatches between the ERP and this system. Buying their time clock would have avoided all of those persistent calls and saved us a lot of time and stress.

“Covers all the bases for HR management

Pros

It covers all the bases for HR management. Everything in one centralized platform.

Cons

Finding things in the subtitles can be tough sometimes. It's not the easiest to track down specific items.

“usefriendly if you've worked with other HRIS systems

Pros

Getting hang of it is not a big deal especially if you've worked with other HRIS systems before. Very simple and straightforward.

Cons

Reporting feature is a bit difficult to use at times. It takes a while to pull the data exactly how I want it but that could just be because I'm still getting used to the system.