Total 215 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

56%

4

Stars

32%

3

Stars

9%

2

Stars

3%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J
Jessica

Retail, 500+ employees

More than a year

5.0

Recommend 100%

Pros

UZiO simplifies the benefits enrollment process every year with its user-friendly software. The website is straightforward and easy to use.

Cons

Our company solely uses UZIO for specific features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R
Rekesh

Financial Services, 51-100 employees

Less than a year

5.0

User Friendly software

Pros

Everything is easily accessible, instructions are user-friendly and clear and making selections is seamless with smooth transitions.

Cons

Currently, none; there have not been any errors, and everything is user-friendly and easy to understand.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Enterprise, 500+ employees

5.0

convenient all-in-one place

Pros

Being able to see all my information in one place is really convenient and saves me from jumping between different platforms constantly.

Cons

Nothing really stands out as a major issue for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JS
Jeremy S.

Enterprise, 500+ employees

5.0

Great customer support!

Pros

For me, the customer support team here truly stands in a league of its own, they aren't just responsive but genuinely proactive in helping me find solutions.

Cons

Hard to track what I've paid each pay period which is frustrating when trying to manage my budget.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

E
Ethan

Construction, 11-50 employees

Less than 6 months

5.0

AMAZING HR SYSTEM!!!

Pros

The user interface for UZIO is fantastic. Finding important documents is a breeze, and it is much easier to use compared to other programs we have used in the past. Plus, I have heard from our boss that the pricing is better.

Cons

I do not have any major issues with UZIO or the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

NG
Nathan G.

Mid Market, 101-500 employees

5.0

runs on autopilot

Pros

Everything runs on autopilot with staff management which frees me up to focus on other important tasks around here.

Cons

The W-2 handling process could really use some improvement.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

GS
Gretchen S.

Mid Market, 101-500 employees

5.0

imple for the whole team

Pros

interface is really simple and makes it easy for our team to handle all their information without any issue.

Cons

Nothing comes to mind that bothers me about this tool.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Enterprise, 500+ employees

3.0

bad org chart

Pros

Quick access to my PTO balance and can easily check upcoming birthdays. Payroll information is right there when I need it and the dashboard makes everything simple to find.

Cons

The org chart feature is a nightmare to use and honestly, the interactive elements just get in the way, totally unnecessary.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

5

ER
Eric R.

Mid Market, 51-100 employees

3.0

nothing special

Pros

My first impression of the payroll platform is that it's pleasingly simple to grasp. The setup was clear and the core features seem accessible from a central hub.

Cons

I might not be using it right or don't know enough about it yet but honestly this system hasn't wowed me compared to our previous solution.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

7

BB
Bill B.

Mid Market, 101-500 employees

5.0

Great support and simple to use

Pros

I love how responsive their support team is, whenever I run into an issue or have questions, I know exactly who to reach out to and they get back to me fast. The platform itself is also pretty simple to use.

Cons

I'd like to customize the payroll register setup a bit more but I haven't really dug deep to see if thats already an option.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

HC
Henry C.

Mid Market, 51-100 employees

5.0

competitive price and great help

Pros

The pricing is really competitive compared to other options out there. I find the dashboard simple and easy to use. Customer support has been great when I've needed help.

Cons

I haven't really run into any issues or complaints with this system.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Mid Market, 51-100 employees

5.0

an incredible partnership

Pros

We've built an incredible partnership with UZIO and their support team goes above and beyond to help us out.

Cons

The portal works great and I honestly can't think of anything negative to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

FG
Fernando G.

Enterprise, 500+ employees

5.0

Everything in one place

Pros

I really appreciate having everything consolidated, payroll, HR and benefits all work together smoothly in one comprehensive platform.

Cons

I wish the interface wasn't so heavily focused on benefits & it can feel overwhelming at times.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Mid Market, 51-100 employees

5.0

lightened my workload a lot

Pros

It has really lightened my workload when it comes to handling tax filings, creating paychecks and keeping track of employee benefits.

Cons

Can't think of any major complaints at the moment.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

T
Tirath

Financial Services, 51-100 employees

Less than a year

5.0

Amazing portal

Pros

We were using expensive software before but when we tried the free trial of UZIO, we were impressed. It has all the necessary features at affordable pricing, and the customer service is top-notch. We are loving it.

Cons

Nothing so far. It seems to have almost all the features a small business needs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

KB
Katie B.

Enterprise, 500+ employees

4.0

Simple with great features

Pros

Navigation is simple and there's this great feature that shows employees exactly what their paycheck deductions will be for each benefit they choose. Really helps with transparency.

Cons

I had to rely on our broker to access certain features that weren't available on my end and some functionality seems hidden in the back-end system.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

MS
Mike S.

Mid Market, 101-500 employees

4.0

good support, setup was tricky

Pros

The setup support team was really helpful when I had questions and concerns, they handled everything smoothly.

Cons

Setting up payroll wasn't the most simpliest process and I found myself needing to reach out for help. Fortunately the support team walked me through everything without much trouble.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

SM
Sandie M.

Enterprise, 500+ employees

5.0

very user-friendly software

Pros

Portal is so user friendly, I barely needed any guidance to figure things out.

Cons

I honestly can't think of anything negative to say about it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
shawn

Insurance, 1-10 employees

More than a year

5.0

Ease of Use

Pros

Both clients and staff find it very user-friendly.

Cons

It lacks robust decision support and file feeds could be better.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kathi

Professional Training & Coaching, 1-10 employees

Less than 6 months

5.0

Great new product in a crowded space

Pros

Integrating was a breeze, and their team is responsive and amazing. The features cover everything we need, making it a game-changer for simplifying and improving benefits for our team.

Cons

Features are still being developed, especially in Payroll. But once completed it'll likely be the most straightforward payroll product available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

10