Total 64 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

34%

3

Stars

2%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Andrew

Construction, 51-100 employees

More than a year

5.0
October 2023

Highly Recommend!

Pros

I like everything about this software. It worked well and made my job simple.

Cons

Currently, I have no complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Margaret

Transportation/Trucking/Railroad, 11-50 employees

More than a year

5.0
October 2022

ITCS-WebClock in Action

Pros

I'm still familiarizing myself with the new features of this updated version.

Cons

I'm not certain yet. Today is my first time processing payroll on a Monday.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

J

Joe

Information Technology and Services, 11-50 employees

More than a year

4.0
October 2022

Ideal for Small Businesses

Pros

The most advantageous aspect of the time clock is how effortlessly I can manage my human resources. The system allows me to set limits on the number of staff members using PTO within each department. This reduces the need for constant monitoring since I can control the number of staff members absent during a given period.

Cons

Sometimes, I encounter a little challenge when searching for specific information in the reporting areas. I find myself navigating back and forth between screens to locate the desired details on a report.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

D

Daryn

Insurance, 101-500 employees

More than a year

5.0
October 2022

Review After Training

Pros

I had difficulty locating the self-service guides for the task I was doing. This could have just been due to my own lack of understanding or oversight.

Cons

I had trouble finding the self-service guides for the task I was performing. It could have been my own oversight or lack of understanding.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

C

Christopher

Medical Practice, 51-100 employees

More than a year

5.0
October 2022

Ceo

Pros

So far, I haven't found anything that falls short of my expectations.

Cons

I haven't come across anything that falls short so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Bonnie

Religious Institutions, 11-50 employees

Less than 6 Months

4.0
October 2022

Webclock is super easy to use!

Pros

It's difficult to know if you're "clocked in" unless you log back in and check your status. It would be helpful if a screen popped up confirming a successful clock-in.

Cons

It's difficult to tell if I'm "clocked in" unless I log back in and check my status. It would be helpful if a screen popped up confirming a successful clock-in.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

7

M

Mordechai

Apparel & Fashion, 11-50 employees

Less than 6 Months

4.0
October 2022

Holiday

Pros

The holiday hours shouldn't be imported for temporary employees; they should be divided differently.

Cons

The holiday hours shouldn't be imported for temporary employees.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

B

Brian

Computer Software, 1-10 employees

More than a year

5.0
October 2022

WebClock for independent contractors

Pros

This software is incredibly simple to set up and use regularly.

Cons

There's nothing about this software that I dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Josh

Information Technology and Services, 1-10 employees

Less than 6 Months

5.0
October 2022

MTS review of WebClock

Pros

Time tracking for employees is crucial for us, especially since we have staff members located throughout the US. This product makes it easy for all of them to access.

Cons

At this point, there's no need for improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jerry

Information Technology and Services, 1-10 employees

More than a year

5.0
October 2022

Awesome Workforce Management Software!!!

Pros

It's both easy to use and cost-effective. Furthermore, it integrates seamlessly with almost any tool.

Cons

I can't identify any areas of concern. This solution is self-contained and extremely intuitive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

jeannette

Building Materials, 500+ employees

Less than a year

3.0
October 2022

Easy system to navigate once it's set up

Pros

PTO tracking is crucial for our group. However, the implementation process was not smooth due to personnel changes on our side and Webclock. There was a lack of clear communication on the initial setup instructions, which resulted in me manually updating all records for launch. Then, another admin had to manually adjust the time records for each account. I had to manually make additional adjustments by going back a third time to check another box for movement between screens. It was not a seamless process, and we still encounter unexplained issues with Webclock that require time to resolve.

Cons

As mentioned earlier, I've already addressed the issues that didn't work well during the implementation.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

5

Functionality

8

S

Sam

Retail, 11-50 employees

More than a year

5.0
October 2022

A effective software w/ a Super Team who makes a difference!

Pros

It's effortless for each associate to use in the field, and it provides excellent reports.

Cons

Everything works perfectly fine, and there's nothing I dislike about the software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Don

Education Management, 11-50 employees

More than a year

4.0
October 2022

WebClock

Pros

The user-friendly interface and the responsive customer support are both impressive.

Cons

I have no requests for changes regarding the software; it meets all my needs.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

S

Susan

Warehousing, 51-100 employees

More than a year

5.0
October 2022

ITCS Webclock is the best for all our needs

Pros

I can usually find anything I'm looking for, and I appreciate the various approaches available. If I can't find something, the support team is excellent.

Cons

After the recent update, I'm experiencing minor difficulties in finding what I used to access. The glossary could provide more informative details, but this is only in relation to the current update.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Darrin

Construction, 1-10 employees

More than a year

4.0
September 2022

I'm very satisfied

Pros

The software provides easy accessibility and concise information that guides you towards solutions for any issues.

Cons

There's nothing else to add except that you're doing an excellent job.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

E

Emre

Computer Software, 500+ employees

More than a year

5.0
September 2022

Good job

Pros

It's simple and easy to use. I seamlessly integrated it into my payroll system, and it worked flawlessly. Overall, the quality is excellent.

Cons

Overall, I didn't encounter any problems, and I'm satisfied. The customer service team responds promptly whenever I face an issue.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

R

Ruth

Warehousing, 11-50 employees

More than a year

5.0
September 2022

Good product for the money

Pros

Employees have multiple options for clocking in, including facial recognition timeclocks, desktop, and tablet. However, we have restricted phone usage to a select few. Time management becomes effortless at the end of the payroll period, and we can smoothly export the data to our PEO.

Cons

In this version, I'm unable to highlight and print specific sections of PDF reports like I could in previous versions. This makes it cumbersome. Additionally, some reports only allow me to download them as Excel files, requiring further editing to extract the desired information for managers.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Keith

Computer Hardware, 500+ employees

Less than 6 Months

5.0
September 2022

ITCS-WebClock Experience

Pros

The ease of use is excellent, and I was able to intuitively figure out the app and the process quickly.

Cons

The software as it is meets all my requirements.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Frank

Facilities Services, 11-50 employees

Less than a year

5.0
September 2022

Servcorp

Pros

It's a good system to work with very clear and straightforward.

Cons

I have nothing negative to mention. The help desk has been incredibly helpful as well.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less than 6 Months

5.0
September 2022

Loving WebClock!!!

Pros

The seamless integration and user-friendly interface make it simple for users to track their time accurately and report it.

Cons

I haven't encountered any issues. I'm loving every aspect of this new product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10