Total 64 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars64%
4
Stars34%
3
Stars2%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Andrew
Construction, 51-100 employees
More than a year
“Highly Recommend!
Pros
I like everything about this software. It worked well and made my job simple.
Cons
Currently, I have no complaints.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Margaret
Transportation/Trucking/Railroad, 11-50 employees
More than a year
“ITCS-WebClock in Action
Pros
I'm still familiarizing myself with the new features of this updated version.
Cons
I'm not certain yet. Today is my first time processing payroll on a Monday.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Joe
Information Technology and Services, 11-50 employees
More than a year
“Ideal for Small Businesses
Pros
The most advantageous aspect of the time clock is how effortlessly I can manage my human resources. The system allows me to set limits on the number of staff members using PTO within each department. This reduces the need for constant monitoring since I can control the number of staff members absent during a given period.
Cons
Sometimes, I encounter a little challenge when searching for specific information in the reporting areas. I find myself navigating back and forth between screens to locate the desired details on a report.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
10
Daryn
Insurance, 101-500 employees
More than a year
“Review After Training
Pros
I had difficulty locating the self-service guides for the task I was doing. This could have just been due to my own lack of understanding or oversight.
Cons
I had trouble finding the self-service guides for the task I was performing. It could have been my own oversight or lack of understanding.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Christopher
Medical Practice, 51-100 employees
More than a year
“Ceo
Pros
So far, I haven't found anything that falls short of my expectations.
Cons
I haven't come across anything that falls short so far.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bonnie
Religious Institutions, 11-50 employees
Less than 6 Months
“Webclock is super easy to use!
Pros
It's difficult to know if you're "clocked in" unless you log back in and check your status. It would be helpful if a screen popped up confirming a successful clock-in.
Cons
It's difficult to tell if I'm "clocked in" unless I log back in and check my status. It would be helpful if a screen popped up confirming a successful clock-in.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
7
Mordechai
Apparel & Fashion, 11-50 employees
Less than 6 Months
“Holiday
Pros
The holiday hours shouldn't be imported for temporary employees; they should be divided differently.
Cons
The holiday hours shouldn't be imported for temporary employees.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Brian
Computer Software, 1-10 employees
More than a year
“WebClock for independent contractors
Pros
This software is incredibly simple to set up and use regularly.
Cons
There's nothing about this software that I dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Josh
Information Technology and Services, 1-10 employees
Less than 6 Months
“MTS review of WebClock
Pros
Time tracking for employees is crucial for us, especially since we have staff members located throughout the US. This product makes it easy for all of them to access.
Cons
At this point, there's no need for improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jerry
Information Technology and Services, 1-10 employees
More than a year
“Awesome Workforce Management Software!!!
Pros
It's both easy to use and cost-effective. Furthermore, it integrates seamlessly with almost any tool.
Cons
I can't identify any areas of concern. This solution is self-contained and extremely intuitive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
jeannette
Building Materials, 500+ employees
Less than a year
“Easy system to navigate once it's set up
Pros
PTO tracking is crucial for our group. However, the implementation process was not smooth due to personnel changes on our side and Webclock. There was a lack of clear communication on the initial setup instructions, which resulted in me manually updating all records for launch. Then, another admin had to manually adjust the time records for each account. I had to manually make additional adjustments by going back a third time to check another box for movement between screens. It was not a seamless process, and we still encounter unexplained issues with Webclock that require time to resolve.
Cons
As mentioned earlier, I've already addressed the issues that didn't work well during the implementation.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
5
Functionality
8
Sam
Retail, 11-50 employees
More than a year
“A effective software w/ a Super Team who makes a difference!
Pros
It's effortless for each associate to use in the field, and it provides excellent reports.
Cons
Everything works perfectly fine, and there's nothing I dislike about the software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Don
Education Management, 11-50 employees
More than a year
“WebClock
Pros
The user-friendly interface and the responsive customer support are both impressive.
Cons
I have no requests for changes regarding the software; it meets all my needs.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Susan
Warehousing, 51-100 employees
More than a year
“ITCS Webclock is the best for all our needs
Pros
I can usually find anything I'm looking for, and I appreciate the various approaches available. If I can't find something, the support team is excellent.
Cons
After the recent update, I'm experiencing minor difficulties in finding what I used to access. The glossary could provide more informative details, but this is only in relation to the current update.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Darrin
Construction, 1-10 employees
More than a year
“I'm very satisfied
Pros
The software provides easy accessibility and concise information that guides you towards solutions for any issues.
Cons
There's nothing else to add except that you're doing an excellent job.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
Emre
Computer Software, 500+ employees
More than a year
“Good job
Pros
It's simple and easy to use. I seamlessly integrated it into my payroll system, and it worked flawlessly. Overall, the quality is excellent.
Cons
Overall, I didn't encounter any problems, and I'm satisfied. The customer service team responds promptly whenever I face an issue.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
8
Ruth
Warehousing, 11-50 employees
More than a year
“Good product for the money
Pros
Employees have multiple options for clocking in, including facial recognition timeclocks, desktop, and tablet. However, we have restricted phone usage to a select few. Time management becomes effortless at the end of the payroll period, and we can smoothly export the data to our PEO.
Cons
In this version, I'm unable to highlight and print specific sections of PDF reports like I could in previous versions. This makes it cumbersome. Additionally, some reports only allow me to download them as Excel files, requiring further editing to extract the desired information for managers.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Keith
Computer Hardware, 500+ employees
Less than 6 Months
“ITCS-WebClock Experience
Pros
The ease of use is excellent, and I was able to intuitively figure out the app and the process quickly.
Cons
The software as it is meets all my requirements.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Frank
Facilities Services, 11-50 employees
Less than a year
“Servcorp
Pros
It's a good system to work with very clear and straightforward.
Cons
I have nothing negative to mention. The help desk has been incredibly helpful as well.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less than 6 Months
“Loving WebClock!!!
Pros
The seamless integration and user-friendly interface make it simple for users to track their time accurately and report it.
Cons
I haven't encountered any issues. I'm loving every aspect of this new product.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10