WorkDove Reviews

“Adp integration & boosted engagement

Pros

It has been a game changer for us. It's been a huge help in boosting employee engagement. The check-in feature is awesome because it lets our employees share feedback and we can easily analyze the data. Plus the integration with ADP is a lifesaver! It cuts down on duplication, saves time and ensures we have all our employee info in one place. Honestly, It is a must-have!

Cons

my experience with it has been great. There have been a couple of software glitches but I HAVE been really impressed with how quickly they addressed them. Not only did they fix the issues fast but they also used them as an opportunity to improve. They are clearly committed to learning and growing and that's something I really value in a partnership!

“simple setup with great performance tracking

Pros

Having worked with other performance management systems, I can say It is super easy to use. The dashboard is perfect for managers, it shows a snapshot of everything that's pending and the status of each team. Setting things up is simple too. What I really love is how It links organizational goals directly to individual performance. It connects the entire employee lifecycle to the company's overall performance which helps managers focus their coaching on the most important goals. Plus the support team is awesome, super responsive and always helpful. Their Help articles are really detailed... so I never feel stuck.

Cons

Overall, it's a great system. One thing that could be improved is the integration between check-ins and performance reviews. It would be super helpful if the ratings and scores from the latest review showed up in the check-in for managers to easily see.

“Quick support

Pros

Whenever I've had an issue, the support chat has been amazing. They are quick to help or guide me to a solution right away. Having that go-to contact, plus the quarterly check-ins is a huge bonus. It gives me a chance to provide feedback on new features and stay updated on what's coming.

Cons

I've had some issues with the survey app. Sometimes I'd create a whole survey and it would not let me save it. There have also been times when I've tried to copy a previously used survey and it did not work properly.

“Feedback system brings real results

Pros

Reviews used to be a nightmare for everyone. But after rolling out It company-wide, the relief from both managers and employees is clear. The feedback has been great, managers love the training and ease of use and employees appreciate having access to their performance data. They feel heard through regular check-ins and we can use all that feedback for continuous improvement. The leadership team is also getting valuable insights for better decision-making.

Cons

Even though users can choose the language for the default content in the system, we had to translate our own content. It would be nice if It had a translation feature for client-created content.

“Exceeded our coaching strategy expectations

Pros

we were looking for a tool that would align with our coaching strategies and It has exceeded our expectations. It's opened up spaces for employees to celebrate each other and for leaders to have meaningful performance discussions. Everyone's growing from it and the team at It has been so helpful throughout. Our account manager, Jessie Maglio was especially awesome.

Cons

It could improve in terms of capabilities and customizations but they have really listened to our feedback and are actively working on making things better.

“Boosted performance but needs integrations

Pros

It has really helped us build a coaching culture and focus more on performance and merit. It's made our team more aware of their individual goals and how they connect to the organization's bigger picture. It's been a great way to show the full impact of their work.

Cons

its still evolving, so there are some integrations missing. But I am excited about the new features they are planning to roll out.

“Empowering teams with great templates

Pros

It is truly outstanding in the world of engagement, performance and talent management. The platform empowers organizations to build high-performing teams and use talent as a competitive edge to drive real business results.

Cons

The platform offers plenty of pre-built templates but some users like me might find they need more flexibility to customize the templates to their specific evaluation criteria or organizational needs.

“top notch customer support

Pros

Their team is super responsive and always makes it easier to use the platform, knowing their expert support is just a message away.

Cons

I wish the scroll function remembered where I left off, especially when I am under employees. It resets every time and it can be a bit annoying.

“Quick support team!

Pros

Customer service is on point. They respond quickly or escalate issues to their engineering team and we get solutions within 24 hours. Employees find the platform easy to use and they can complete self-assessments without any problem. The chat feature is especially useful for HR staff to learn the ropes and get things done. The help articles are also super helpful and we love the updated dashboard. The engineering team's responsiveness to feature requests is great.

Cons

the reporting feature can sometimes lag and the Check-in feature has a few limits but nothing too major.

“Loved their support�

Pros

Brandon Levan has been amazing in making our experience with It smooth. The platform is really user-friendly and Brandon is always available when we need help or have questions. We highly recommend It!

Cons

there's honestly nothing we dislike about It!

“Affordable, game-changing tool

Pros

It has been a game-changer for us, helping improve employee experience and keep our valuable employees. Many of our staff wanted more regular feedback which is exactly why we chose It. The best part? The price was very affordable for our company size.

Cons

At first, the system felt slow but it's improved a lot since then. It's not an issue anymore.

“User friendly with quick support

Pros

Using it for performance management and employee engagement has been amazing. It's a super user-friendly and aligned tool, eliminating the need for Word documents for performance reviews. The Check-In feature is a fantastic way to get honest feedback from both employees and supervisors. Also, unlike other platforms, It's Live Chat is fantastic, it gives you quick help from a real person!

Cons

I still need to work with it to figure out the best way to incorporate organizational goals into the system.

“Above-and-beyond support

Pros

I've reached out to its support many times over the last two years and their response time has always been great. They've even gone above and beyond to help me solve issues. Sometimes I have asked them to call me directly when it's something tricky to explain over text. On one occasion, I had a Teams chat with support and the IT department, where I shared my screen so they could see the issue firsthand.

Cons

I really liked when we first started using the app and had access to the articles in the Learn Library. They are still available but I miss the simplicity of the original system.

“easy to setup

Pros

It is super easy to use. As an administrator, inputting information is simple and does not require any technical skills. We were guided by the It team during implementation and they also provided excellent training for our managers and staff.

Cons

We implemented it to make sure managers were having regular conversations and getting feedback from employees. It's been doing that job perfectly and we have no complaints.

“Quick help with limited customization

Pros

The chat feature is a lifesaver. If I run into an issue and can not find the answer in the guides, someone always responds quickly to help me out.

Cons

Sometimes I wish the system was more customizable. However, It does a great job of collecting feedback and rolling out frequent system updates.

“Great flexibility & room for improvement

Pros

I love the flexibility It offers. It's not strictly tied to an HRIS which gives us more options. The new features like the 9-Box, IDP, Improvement Plan and Surveys are fantastic. I especially love the recognition tool and the integration with Teams. Plus, the chat feature and live interactions are awesome!

Cons

The system can be slow and clunky at times. I'd love to see it integrate with our payroll system if we wanted. Also, creating custom reviews can take time and setting up OKRs and goals is a little tricky especially the cascading feature. I feel like there should be an easier way to set them up.

“Amazingggg customer service

Pros

customer service is top-notch. They made sure I had everything I needed before we launched and I really appreciated that extra effort.

Cons

I have not faced anything with this tool that I'd complain about.

“Fast setup but lacking 360 feedback

Pros

the setup and training for it were super easy and effective. We had all staff up and running with their annual reviews in just three months. The It team was incredibly helpful, hosting great training sessions. Having an online tool for continuous feedback has really helped improve performance management throughout our organization.

Cons

one thing I wish the system allowed is for staff to directly receive their 360 feedback responses. Right now, they go through the manager, who decides whether to share them.

“valuable features but slow at times

Pros

It is packed with great features for performance management. We especially love the check-ins and the recognition modules, they have been invaluable to our organization.

Cons

It can be slow to load and is not always interactive. Some features would be more useful if the platform was more dynamic and allowed updates on the fly.

“my experience with workdove

Pros

We have been using It for over 8 years and it's been amazing to watch the platform evolve. Recently, we shared some feedback with them on features we wanted and they were able to bring our vision to life. It's refreshing to work with a company that genuinely cares about client feedback and takes action on it.

Cons

We use a balanced scorecard approach to goal management, where every team member aligns their individual goals with the company's. The feature to align individual goals with company goals is good but it's hard to measure how each individual goal affects the company's overall goals. Also, some of the reporting features are cumbersome, making it tough to make data-driven decisions and track KPIs outside the system.