Total 130 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

14%

3

Stars

4%

2

Stars

2%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J

Joelle

Transportation/Trucking/Railroad, 11-50 employees

More than a year

5.0
May 2023

Premier level HR organization

Pros

Zenefits allows our company to easily track and manage employee time off, sick hours, and vacation time. Adding or subtracting benefit time is straightforward, and employees find the software easy to navigate regardless of age or ability.

Cons

It would be helpful to receive notifications when employee time is maxed out, or annual reminders to add new time-off allowances.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

N

nisha

Medical Practice, 500+ employees

Less than a year

5.0
April 2023

short and sweet

Pros

It offers quick-finding tools, making it easy to use and navigate through the options smoothly.

Cons

It requires more features and improved visuals to avoid becoming a constant background element.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J

John

Construction, 51-100 employees

More than a year

5.0
March 2023

Great HR program for the price. This program is an HR's dream come true.

Pros

It's fantastic to have all our resources in one place. Payroll, taxes, health benefits, W-2s, vacation/time-off, personal information, team/organization charts - everything integrated seamlessly into our system and easy to use.

Cons

Honestly, there isn't much to dislike about Zenefits. One minor annoyance is having to provide a code every time I log in, despite asking my computer and Zenefits to remember this device, which it never does.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sara

Hospital & Health Care, 500+ employees

More than a year

4.0
March 2023

Zenefits has been a great help in our HR team

Pros

Although the initial investment in Zenefits seemed significant, the time I've saved from previously spending on HR, onboarding, and payroll processes has more than compensated for the service.

Cons

Although Zenefits' payroll services still meet my needs, I feel that the company has declined overall. The product has not progressed and is still missing important features, such as the ability to claim R&D tax credits.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

S

saqlain

Apparel & Fashion, 1-10 employees

5.0
March 2023

Zanefit: Personalized Wellness Coaching and Community for Improved Health and Wellbeing

Pros

Users have valued Zenefit's personalized coaching approach. By working with a coach to develop a customized plan, users receive guidance tailored to their specific needs and goals. Another benefit is the sense of community, where users connect with like-minded individuals for support and motivation. Overall, Zenefit offers a comprehensive and personalized approach to wellness coaching that has proven effective for many individuals.

Cons

One potential drawback is the cost. While personalized coaching and access to a community can be beneficial, they can also come with a higher price tag. Some users find the cost of using Zenefit prohibitive, especially for those on a tight budget. Another potential downside is that some users may prefer a more independent approach to wellness. While personalized coaching and community support can be helpful, some users may prefer to develop their own fitness and nutrition plans or may not want to share their journey with others. Finally, results may vary. While many users have reported positive outcomes from using Zenefits, it's important to keep in mind that individual experiences may differ.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sara

Hospital & Health Care, 500+ employees

More than a year

4.0
March 2023

Zenefits has been a great help in our HR team

Pros

Although the initial investment in Zenefits seemed significant, the time saved from HR, onboarding, and payroll processes has more than justified the service.

Cons

Although Zenefits' payroll services still meet customers' needs, I feel the company has overall declined. The product has not progressed and is still missing important features, such as the ability to claim R&D tax credits.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

James

Computer Software, 11-50 employees

Less than a year

5.0
February 2023

Managing HR Tasks Made Easy with Zenefits

Pros

The platform offers a variety of features for managing employee benefits, payroll, time off, and compliance. The ability to automate certain tasks has been particularly valuable, saving me time and helping me stay on top of important deadlines. Additionally, the platform seamlessly integrates with other software, enhancing the efficiency of my HR tasks.

Cons

While Zenefits is generally easy to navigate, it can be overwhelming to figure out the different features and settings. Additionally, there have been instances where customer support has taken longer than expected to respond to my inquiries, which can be frustrating when I need assistance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

J

James

Computer Software, 11-50 employees

Less than a year

5.0
February 2023

Managing HR Tasks Made Easy with Zenefits

Pros

The platform provides a range of features for managing employee benefits, payroll, time off, and compliance. Automation of certain tasks has been particularly helpful, saving time and ensuring important deadlines are met. Additionally, integration with other software has streamlined HR tasks.

Cons

While Zenefits is generally easy to navigate, figuring out its various features and settings can be overwhelming. Additionally, there have been instances where customer support has taken longer than expected to respond to inquiries, which can be frustrating when assistance is needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

K

Kiersten

Food & Beverages, 1-10 employees

Less than 6 Months

5.0
January 2023

Great time keeping app

Pros

It simplifies everything. Clocking in is straightforward, and I appreciate the picture feature too.

Cons

No drawbacks! I adore this app for timekeeping.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J

Jasmine

Computer Networking, 51-100 employees

More than a year

5.0
January 2023

User Friendly

Pros

It's user-friendly with many resource tools available.

Cons

The turnaround time for customer service is longer than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jasmine

Computer Networking, 51-100 employees

Less than a year

5.0
January 2023

User Friendly

Pros

Its user friendly, and there are numerous resource tools available.

Cons

The turnaround time for customer service is longer than anticipated.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Megan

Defense & Space, 51-100 employees

Less than a year

4.0
January 2023

Easy to use HR platform

Pros

The employee dashboard is simple and easy to use.

Cons

The lowest tier of Zenefits doesn't have as many features as I would have liked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

K

Kiersten

Food & Beverages, 1-10 employees

Less than 6 months

5.0
January 2023

Great time keeping app

Pros

It simplifies everything. Clocking in is straightforward and uncomplicated. I also appreciate the picture feature.

Cons

I have no cons! I love this app for timekeeping.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Chris

Information Technology and Services, 1-10 employees

More than a year

3.0
December 2022

review

Pros

Used for accessing the benefits page and more.

Cons

It's challenging to manage and locate benefits under the current plan.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

C

Chris

Information Technology and Services, 1-10 employees

More than a year

3.0
December 2022

review

Pros

I use it to access the benefits page and navigate through it.

Cons

It's challenging to manage and find benefits under our current plan.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

L

Lorraine

Wholesale, 11-50 employees

More than a year

5.0
October 2022

review

Pros

It offers detailed information while remaining easy to understand and manage employee benefits. It's excellent for managing enrollment and making it clear to employees.

Cons

So far, we haven't found anything we dislike.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lorraine

Wholesale, 11-50 employees

More than a year

5.0
October 2022

review

Pros

It provides comprehensive details while remaining easy to comprehend and manage employee benefits. It's excellent for handling enrollment and making it clear to employees.

Cons

So far, we haven't found anything we don't like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Emre

Computer Software, 500+ employees

Less than 6 Months

4.0
September 2022

Thanks to Zenefits

Pros

It's transformed our company management, significantly reducing complexity. Overall, my experience has been positive, and I recommend it to all my friends.

Cons

I suggest reconsidering the payment arrangement. Changing the payment method would enhance customer satisfaction.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E

Emre

Computer Software, 500+ employees

Less than 6 months

4.0
September 2022

Thanks to Zenefits

Pros

Using this platform has completely transformed how I manage our company, simplifying everything and reducing complexity. Overall, my experience has been positive, and I enthusiastically recommend it to all my friends.

Cons

They should reconsider the payment agreement. To enhance customer satisfaction, they should change the payment system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

B

Brianna

Non-Profit Organization Management, 11-50 employees

5.0
August 2022

Zenefits Review from HR Point of View

Pros

Zenefits serves as a comprehensive solution for most Human Resource needs. However, the payroll/accounting aspect posed some challenges, potentially allowing too much room for human error. Nevertheless, the system boasts numerous pros and few cons. It's incredibly intuitive for users of all ages to navigate and manage. The staff has always been welcoming and helpful, addressing my numerous questions.

Cons

The lack of integration with QuickBooks is an issue. However, I believe QuickBooks may be the one refusing to collaborate, not just with Zenefits but with any company.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

6