Total 123 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

14%

3

Stars

4%

2

Stars

2%

1

Stars

5%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J
Joelle

Trucking Accounting, 11-50 employees

More than a year

5.0

“Premier level HR organization”

Pros

Zenefits allows our company to easily track and manage employee time off, sick hours, and vacation time. Adding or subtracting benefit time is straightforward, and employees find the software easy to navigate regardless of age or ability.

Cons

It would be helpful to receive notifications when employee time is maxed out, or annual reminders to add new time-off allowances.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

N
nisha

Pharmaceutical, 500+ employees

Less than a year

5.0

“short and sweet”

Pros

It offers quick-finding tools, making it easy to use and navigate through the options smoothly.

Cons

It requires more features and improved visuals to avoid becoming a constant background element.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

J
John

Construction, 51-100 employees

More than a year

5.0

“Great HR program for the price. This program is an HR's dream come true.”

Pros

It's fantastic to have all our resources in one place. Payroll, taxes, health benefits, W-2s, vacation/time-off, personal information, team/organization charts - everything integrated seamlessly into our system and easy to use.

Cons

Honestly, there isn't much to dislike about Zenefits. One minor annoyance is having to provide a code every time I log in, despite asking my computer and Zenefits to remember this device, which it never does.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
saqlain

Apparel & Fashion, 1-10 employees

5.0

“Zanefit: Personalized Wellness Coaching and Community for Improved Health and Wellbeing”

Pros

Users have valued Zenefit's personalized coaching approach. By working with a coach to develop a customized plan, users receive guidance tailored to their specific needs and goals. Another benefit is the sense of community, where users connect with like-minded individuals for support and motivation. Overall, Zenefit offers a comprehensive and personalized approach to wellness coaching that has proven effective for many individuals.

Cons

One potential drawback is the cost. While personalized coaching and access to a community can be beneficial, they can also come with a higher price tag. Some users find the cost of using Zenefit prohibitive, especially for those on a tight budget. Another potential downside is that some users may prefer a more independent approach to wellness. While personalized coaching and community support can be helpful, some users may prefer to develop their own fitness and nutrition plans or may not want to share their journey with others. Finally, results may vary. While many users have reported positive outcomes from using Zenefits, it's important to keep in mind that individual experiences may differ.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S
Sara

Healthcare, 500+ employees

More than a year

4.0

“strong ROI on HR and payroll”

Pros

Although the initial investment in Zenefits seemed significant, the time saved from HR, onboarding, and payroll processes has more than justified the service.

Cons

Although Zenefits' payroll services still meet customers' needs, I feel the company has overall declined. The product has not progressed and is still missing important features, such as the ability to claim R&D tax credits.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J
James

Computer Software, 11-50 employees

Less than a year

5.0

“Managing HR Tasks Made Easy with Zenefits”

Pros

The platform offers a variety of features for managing employee benefits, payroll, time off, and compliance. The ability to automate certain tasks has been particularly valuable, saving me time and helping me stay on top of important deadlines. Additionally, the platform seamlessly integrates with other software, enhancing the efficiency of my HR tasks.

Cons

While Zenefits is generally easy to navigate, it can be overwhelming to figure out the different features and settings. Additionally, there have been instances where customer support has taken longer than expected to respond to my inquiries, which can be frustrating when I need assistance.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

J
James

IT, 11-50 employees

Less than a year

5.0

“Managing HR Tasks Made Easy with Zenefits”

Pros

The platform provides a range of features for managing employee benefits, payroll, time off, and compliance. Automation of certain tasks has been particularly helpful, saving time and ensuring important deadlines are met. Additionally, integration with other software has streamlined HR tasks.

Cons

While Zenefits is generally easy to navigate, figuring out its various features and settings can be overwhelming. Additionally, there have been instances where customer support has taken longer than expected to respond to inquiries, which can be frustrating when assistance is needed.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

J
Jasmine

IT, 51-100 employees

More than a year

5.0

“support turnaround is slower than expected”

Pros

It's user-friendly with many resource tools available.

Cons

The turnaround time for customer service is longer than expected.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Megan

Defense & Space, 51-100 employees

Less than a year

4.0

“Easy to use HR platform”

Pros

The employee dashboard is simple and easy to use.

Cons

The lowest tier of Zenefits doesn't have as many features as I would have liked.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

7

K
Kiersten

Food & Beverages, 1-10 employees

Less than 6 months

5.0

“easy clock-ins and a photo feature I actually use”

Pros

It simplifies everything. Clocking in is straightforward and uncomplicated. I also appreciate the picture feature.

Cons

No cons from my end! I love this app for timekeeping.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Chris

IT, 1-10 employees

More than a year

3.0

“review”

Pros

Used for accessing the benefits page and more.

Cons

It's challenging to manage and locate benefits under the current plan.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

8

C
Chris

Information Technology and Services, 1-10 employees

More than a year

3.0

“review”

Pros

I use it to access the benefits page and navigate through it.

Cons

It's challenging to manage and find benefits under our current plan.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

L
Lorraine

Wholesale, 11-50 employees

More than a year

5.0

“comprehensive benefits details while easy to manage”

Pros

It provides comprehensive details while remaining easy to comprehend and manage employee benefits. It's excellent for handling enrollment and making it clear to employees.

Cons

So far, we haven't found anything we don't like.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E
Emre

IT, 500+ employees

Less than 6 Months

4.0

“Thanks to Zenefits”

Pros

It's transformed our company management, significantly reducing complexity. Overall, my experience has been positive, and I recommend it to all my friends.

Cons

I suggest reconsidering the payment arrangement. Changing the payment method would enhance customer satisfaction.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

E
Emre

Computer Software, 500+ employees

Less than 6 months

4.0

“Thanks to Zenefits”

Pros

Using this platform has completely transformed how I manage our company, simplifying everything and reducing complexity. Overall, my experience has been positive, and I enthusiastically recommend it to all my friends.

Cons

They should reconsider the payment agreement. To enhance customer satisfaction, they should change the payment system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

B
Brianna

Nonprofits, 11-50 employees

5.0

“Zenefits Review from HR Point of View”

Pros

Zenefits serves as a comprehensive solution for most Human Resource needs. However, the payroll/accounting aspect posed some challenges, potentially allowing too much room for human error. Nevertheless, the system boasts numerous pros and few cons. It's incredibly intuitive for users of all ages to navigate and manage. The staff has always been welcoming and helpful, addressing my numerous questions.

Cons

The lack of integration with QuickBooks is an issue. However, I believe QuickBooks may be the one refusing to collaborate, not just with Zenefits but with any company.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

6

K
Kishma

Healthcare, 1-10 employees

1.0

“Run, dont walk AWAY FROM THS COMPANY”

Pros

I have no complaints; they're excellent salespeople. Just be sure to read the fine print.

Cons

They overcharged me by $131, which was not part of our agreement, and when we tried to cancel the unreasonable contract, they insisted we stick with it.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

L
Lesly

Healthcare, 51-100 employees

More than a year

5.0

“User Friendly”

Pros

Zenefits is extremely straightforward to use. Our entry-level users, who might otherwise be intimidated by a new system, absolutely adore it.

Cons

The time sheet and time off tracker do not meet our company's needs effectively.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L
Lesly

Health, Wellness and Fitness, 51-100 employees

Less than a year

5.0

“User Friendly”

Pros

Zenefits is incredibly intuitive and pretty easy to navigate. Even our entry level users, who might typically feel overwhelmed by a new system, absolutely adore it.

Cons

The time sheet and time off tracker are not as effective for our company's needs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K
Kishma

Health, Wellness and Fitness, 1-10 employees

1.0

“Run, dont walk AWAY FROM THS COMPANY”

Pros

The sales representatives are exceptionally skilled. Just ensure you carefully read the fine print.

Cons

They charged me $131 more than what we agreed upon, and we tried to cancel their unreasonable contract, which we were unaware of having to stick with.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

3

Functionality

3