Total 130 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars76%
4
Stars14%
3
Stars4%
2
Stars2%
1
Stars5%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Joelle
Transportation/Trucking/Railroad, 11-50 employees
More than a year
“Premier level HR organization
Pros
Zenefits allows our company to easily track and manage employee time off, sick hours, and vacation time. Adding or subtracting benefit time is straightforward, and employees find the software easy to navigate regardless of age or ability.
Cons
It would be helpful to receive notifications when employee time is maxed out, or annual reminders to add new time-off allowances.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
nisha
Medical Practice, 500+ employees
Less than a year
“short and sweet
Pros
It offers quick-finding tools, making it easy to use and navigate through the options smoothly.
Cons
It requires more features and improved visuals to avoid becoming a constant background element.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
John
Construction, 51-100 employees
More than a year
“Great HR program for the price. This program is an HR's dream come true.
Pros
It's fantastic to have all our resources in one place. Payroll, taxes, health benefits, W-2s, vacation/time-off, personal information, team/organization charts - everything integrated seamlessly into our system and easy to use.
Cons
Honestly, there isn't much to dislike about Zenefits. One minor annoyance is having to provide a code every time I log in, despite asking my computer and Zenefits to remember this device, which it never does.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sara
Hospital & Health Care, 500+ employees
More than a year
“Zenefits has been a great help in our HR team
Pros
Although the initial investment in Zenefits seemed significant, the time I've saved from previously spending on HR, onboarding, and payroll processes has more than compensated for the service.
Cons
Although Zenefits' payroll services still meet my needs, I feel that the company has declined overall. The product has not progressed and is still missing important features, such as the ability to claim R&D tax credits.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
saqlain
Apparel & Fashion, 1-10 employees
“Zanefit: Personalized Wellness Coaching and Community for Improved Health and Wellbeing
Pros
Users have valued Zenefit's personalized coaching approach. By working with a coach to develop a customized plan, users receive guidance tailored to their specific needs and goals. Another benefit is the sense of community, where users connect with like-minded individuals for support and motivation. Overall, Zenefit offers a comprehensive and personalized approach to wellness coaching that has proven effective for many individuals.
Cons
One potential drawback is the cost. While personalized coaching and access to a community can be beneficial, they can also come with a higher price tag. Some users find the cost of using Zenefit prohibitive, especially for those on a tight budget. Another potential downside is that some users may prefer a more independent approach to wellness. While personalized coaching and community support can be helpful, some users may prefer to develop their own fitness and nutrition plans or may not want to share their journey with others. Finally, results may vary. While many users have reported positive outcomes from using Zenefits, it's important to keep in mind that individual experiences may differ.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sara
Hospital & Health Care, 500+ employees
More than a year
“Zenefits has been a great help in our HR team
Pros
Although the initial investment in Zenefits seemed significant, the time saved from HR, onboarding, and payroll processes has more than justified the service.
Cons
Although Zenefits' payroll services still meet customers' needs, I feel the company has overall declined. The product has not progressed and is still missing important features, such as the ability to claim R&D tax credits.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
James
Computer Software, 11-50 employees
Less than a year
“Managing HR Tasks Made Easy with Zenefits
Pros
The platform offers a variety of features for managing employee benefits, payroll, time off, and compliance. The ability to automate certain tasks has been particularly valuable, saving me time and helping me stay on top of important deadlines. Additionally, the platform seamlessly integrates with other software, enhancing the efficiency of my HR tasks.
Cons
While Zenefits is generally easy to navigate, it can be overwhelming to figure out the different features and settings. Additionally, there have been instances where customer support has taken longer than expected to respond to my inquiries, which can be frustrating when I need assistance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
James
Computer Software, 11-50 employees
Less than a year
“Managing HR Tasks Made Easy with Zenefits
Pros
The platform provides a range of features for managing employee benefits, payroll, time off, and compliance. Automation of certain tasks has been particularly helpful, saving time and ensuring important deadlines are met. Additionally, integration with other software has streamlined HR tasks.
Cons
While Zenefits is generally easy to navigate, figuring out its various features and settings can be overwhelming. Additionally, there have been instances where customer support has taken longer than expected to respond to inquiries, which can be frustrating when assistance is needed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Kiersten
Food & Beverages, 1-10 employees
Less than 6 Months
“Great time keeping app
Pros
It simplifies everything. Clocking in is straightforward, and I appreciate the picture feature too.
Cons
No drawbacks! I adore this app for timekeeping.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Jasmine
Computer Networking, 51-100 employees
More than a year
“User Friendly
Pros
It's user-friendly with many resource tools available.
Cons
The turnaround time for customer service is longer than expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jasmine
Computer Networking, 51-100 employees
Less than a year
“User Friendly
Pros
Its user friendly, and there are numerous resource tools available.
Cons
The turnaround time for customer service is longer than anticipated.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Megan
Defense & Space, 51-100 employees
Less than a year
“Easy to use HR platform
Pros
The employee dashboard is simple and easy to use.
Cons
The lowest tier of Zenefits doesn't have as many features as I would have liked.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Kiersten
Food & Beverages, 1-10 employees
Less than 6 months
“Great time keeping app
Pros
It simplifies everything. Clocking in is straightforward and uncomplicated. I also appreciate the picture feature.
Cons
I have no cons! I love this app for timekeeping.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Chris
Information Technology and Services, 1-10 employees
More than a year
“review
Pros
Used for accessing the benefits page and more.
Cons
It's challenging to manage and locate benefits under the current plan.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
6
Functionality
8
Chris
Information Technology and Services, 1-10 employees
More than a year
“review
Pros
I use it to access the benefits page and navigate through it.
Cons
It's challenging to manage and find benefits under our current plan.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Lorraine
Wholesale, 11-50 employees
More than a year
“review
Pros
It offers detailed information while remaining easy to understand and manage employee benefits. It's excellent for managing enrollment and making it clear to employees.
Cons
So far, we haven't found anything we dislike.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lorraine
Wholesale, 11-50 employees
More than a year
“review
Pros
It provides comprehensive details while remaining easy to comprehend and manage employee benefits. It's excellent for handling enrollment and making it clear to employees.
Cons
So far, we haven't found anything we don't like.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Emre
Computer Software, 500+ employees
Less than 6 Months
“Thanks to Zenefits
Pros
It's transformed our company management, significantly reducing complexity. Overall, my experience has been positive, and I recommend it to all my friends.
Cons
I suggest reconsidering the payment arrangement. Changing the payment method would enhance customer satisfaction.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Emre
Computer Software, 500+ employees
Less than 6 months
“Thanks to Zenefits
Pros
Using this platform has completely transformed how I manage our company, simplifying everything and reducing complexity. Overall, my experience has been positive, and I enthusiastically recommend it to all my friends.
Cons
They should reconsider the payment agreement. To enhance customer satisfaction, they should change the payment system.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Brianna
Non-Profit Organization Management, 11-50 employees
“Zenefits Review from HR Point of View
Pros
Zenefits serves as a comprehensive solution for most Human Resource needs. However, the payroll/accounting aspect posed some challenges, potentially allowing too much room for human error. Nevertheless, the system boasts numerous pros and few cons. It's incredibly intuitive for users of all ages to navigate and manage. The staff has always been welcoming and helpful, addressing my numerous questions.
Cons
The lack of integration with QuickBooks is an issue. However, I believe QuickBooks may be the one refusing to collaborate, not just with Zenefits but with any company.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
6