softwareZenefits HR Software Reviews
67 Reviews
Overall Rating
4.6
67 Reviews
Rating Distribution
5
(52)
4
(9)
3
(2)
2
(1)
1
(3)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Overall Rating
4.6
67 Reviews
Rating Distribution
5
(52)
4
(9)
3
(2)
2
(1)
1
(3)
Satisfaction Score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Filters
Industry
Provider Size
Time Used
Horrifying experience
Horrifying experience
Pros
The only positive aspect I can mention is that Kayla (who was the sole representative in their Customer Support or perhaps that was just the name they used because they were hesitant to provide their real names) was always kind.
Cons
There are too many issues to list, but let's give it a try: the payroll processing and employee data retrieval/entry are painfully slow; customer support wait times are insane (45 minutes was the norm, but sometimes we had to hold for 23 hours, and I wish I was exaggerating); the system is glitchy and far from intuitive. The final straw for us was when I received emails from our 250 employees on a Friday, stating that they didn't get paid because Zenefits had hired a new payroll processor who missed a step that triggered all the Direct Deposits. I spent an entire day on the phone trying to resolve it with various people.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
David
Retail, 101-500 employees
Less than a year
Feb 01, 2024
Best Features For the HR Team
Best Features For the HR Team
Pros
Firstly, I appreciate the numerous HR and onboarding features. It functions effectively as a performance management system and proves helpful as a benefits administration solution. With features like attendance tracking, we haven't encountered any problems.
Cons
I have no regrets about using Zenefits; it has performed quite well.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Suresh
Mechanical or Industrial Engineering, 51-100 employees
Less than a year
Jan 01, 2024
Great for small HR department
Great for small HR department
Pros
Zenefits has streamlined and simplified our HR processes! As the sole HR person, Zenefits enables me to support all our employees as if they had an entire HR department at their disposal. The online portal streamlines my HR management and provides employees with 24hour access to HR information. Zenefits provides EVERYTHING we need in one intuitive online portal... it handles the entire employee lifecycle from offer letters and hiring to onboarding, payroll, benefits administration, and termination.
Cons
There is little to no phone support available for user issues. We mainly rely on online live chat and email for customer support, which can be frustrating when we're in a timesensitive situation.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
joy
Real Estate, 11-50 employees
Less than a year
Jan 01, 2024
Zenefits
Zenefits
Pros
It's user friendly, and I was a former employee of as well and sold this solution. It's an excellent platform.
Cons
In my opinion, there are no real drawbacks. The platform is easy to use, transparent, and provides realtime information.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
David
Financial Services, 51-100 employees
More than a year
Dec 01, 2023
Zenefits for Web Developers
Zenefits for Web Developers
Pros
The time tracking management functions exceptionally well, and it's highly accurate. It also calculates overtime hours worked. It generates insights and reports on all time related metrics.
Cons
Occasionally, the app's performance is sluggish, and the system experiences glitches, resulting in slower loading times.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Anonymous
N/A, 11-50 employees
Less than 6 months
Nov 01, 2023
Zenefits
Zenefits
Pros
It's easy to use, and we receive the necessary live support.
Cons
So far, we haven't encountered anything negative.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anne
Health Wellness and Fitness, 51-100 employees
Less than a year
Nov 01, 2023
Continuous Trainings!
Continuous Trainings!
Pros
I appreciate that they always offer new training opportunities and continuously seek ways to enhance their product.
Cons
The ability to switch between different areas could use some improvement.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Heather
Entertainment, 51-100 employees
More than a year
Oct 01, 2023
simplifies employee benefits, money, and policies
simplifies employee benefits, money, and policies
Pros
conveniently houses paychecks, tax documents, insurance information, spending accounts, and corporate policies in one location.
Cons
It would be great if I didn't have to log in every day when using my own device. There is room for improvement in settings like this. I understand it might be a corporate policy, but it has been mentioned in previous evaluations.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Alan
Hospital & Health Care, 500+ employees
Less than a year
Sep 01, 2023
Our HR functions are centralized at Zenefits
Our HR functions are centralized at Zenefits
Pros
If your clients are willing to utilize Zenefits for everything from onboarding to benefit administration and payroll, you've discovered an outstanding all in one solution. When effectively implemented, Zenefits is all an organization needs to manage its workforce.
Cons
Customers who have questions for their broker must use the built in "help" function instead of contacting an individual directly. The current state of available learning management technologies and clear guidelines leaves much to be desired.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Amanda
Hospital & Health Care, 500+ employees
Less than a year
Sep 01, 2023
Premier level HR organization
Premier level HR organization
Pros
Zenefits allows our company to effortlessly track and manage employee time off, sick hours, and vacation time. Adding or subtracting benefit time is simple, and employees find the software easy to navigate regardless of age or ability.
Cons
It would be helpful to receive notifications when employee time is maxed out or annual reminders to add new time off allowances.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joelle
Transportation/Trucking/Railroad, 11-50 employees
More than a year
May 01, 2023
short and sweet
short and sweet
Pros
It offers quick finding tools, which make it convenient to use and navigate through the available options.
Cons
The platform could benefit from additional features and improved visuals to avoid becoming a constant background.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
nisha
Medical Practice, 500+ employees
Less than a year
Apr 01, 2023
Great HR program for the price. This program is an HR's dream come true.
Great HR program for the price. This program is an HR's dream come true.
Pros
It's fantastic to have all our resources consolidated in one place. Payroll, taxes, health benefits, W2s, vacation/time off, personal information, and team/organization charts are all integrated into our system with minimal effort, and it's easy to use.
Cons
Honestly, there isn't much to dislike about Zenefits. One minor annoyance is having to provide a code every time I log in, even though I've requested my computer and Zenefits to remember this device, but it never does.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Construction, 51-100 employees
More than a year
Mar 01, 2023
Zanefit: Personalized Wellness Coaching and Community for Improved Health and Wellbeing
Zanefit: Personalized Wellness Coaching and Community for Improved Health and Wellbeing
Pros
One of the aspects that users appreciate about Zenefit is the personalized coaching approach. By working with a coach to develop a customized plan, users receive guidance tailored to their specific needs and goals. This personalized approach has helped many users achieve better results in their wellness journey. Another advantage of Zenefit is the sense of community it fosters. Users feel supported and motivated by connecting with likeminded individuals who are also working towards improved health and wellbeing. This sense of community is particularly beneficial for those starting out on their wellness journey, as they may feel overwhelmed or alone. Overall, Zenefit offers a comprehensive and personalized approach to wellness coaching that can be effective for many individuals.
Cons
One potential drawback is the cost. While personalized coaching and access to a community can be advantageous, these services may come with a higher price tag. Some users have reported that the cost of using Zenefit can be prohibitive, especially for those on a tight budget. Another potential con is that some users may prefer a more independent approach to wellness. While the personalized coaching and community aspect of Zenefit can be helpful for many people, some users may prefer to develop their own fitness and nutrition plans or may not want to share their journey with others. Finally, it's worth mentioning that results may vary. While many users have reported positive outcomes from using Zenefit, it's important to keep in mind that individual experiences may differ.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
saqlain
Apparel & Fashion, 1-10 employees
N/A
Mar 01, 2023
Zenefits has been a great help in our HR team
Zenefits has been a great help in our HR team
Pros
Although the initial investment in Zenefits seemed significant, the time I've saved from previously spending on HR, onboarding, and payroll processes has more than compensated for the service.
Cons
Although Zenefits' payroll services still meet my needs, I feel that the company has declined overall. The product has not progressed and is still missing important features, such as the ability to claim R&D tax credits.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sara
Hospital & Health Care, 500+ employees
More than a year
Mar 01, 2023
Managing HR Tasks Made Easy with Zenefits
Managing HR Tasks Made Easy with Zenefits
Pros
The platform offers a variety of features for managing employee benefits, payroll, time off, and compliance. The ability to automate certain tasks has been particularly valuable, saving me time and helping me stay on top of important deadlines. Additionally, the platform seamlessly integrates with other software, enhancing the efficiency of my HR tasks.
Cons
While Zenefits is generally easy to navigate, it can be overwhelming to figure out the different features and settings. Additionally, there have been instances where customer support has taken longer than expected to respond to my inquiries, which can be frustrating when I need assistance.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
James
Computer Software, 11-50 employees
Less than a year
Feb 01, 2023
User Friendly
User Friendly
Pros
Its user friendly, and there are numerous resource tools available.
Cons
The turnaround time for customer service is longer than anticipated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jasmine
Computer Networking, 51-100 employees
Less than a year
Jan 01, 2023
Easy to use HR platform
Easy to use HR platform
Pros
The employee dashboard is simple and easy to use.
Cons
The lowest tier of Zenefits doesn't have as many features as I would have liked.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Megan
Defense & Space, 51-100 employees
Less than a year
Jan 01, 2023
Great time keeping app
Great time keeping app
Pros
It simplifies everything. Clocking in is straightforward and uncomplicated. I also appreciate the picture feature.
Cons
I have no cons! I love this app for timekeeping.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kiersten
Food & Beverages, 1-10 employees
Less than 6 months
Jan 01, 2023
review
review
Pros
I use it to access the benefits page and navigate through it.
Cons
It's challenging to manage and find benefits under our current plan.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Chris
Information Technology and Services, 1-10 employees
More than a year
Dec 01, 2022
review
review
Pros
It provides comprehensive details while remaining easy to comprehend and manage employee benefits. It's excellent for handling enrollment and making it clear to employees.
Cons
So far, we haven't found anything we don't like.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lorraine
Wholesale, 11-50 employees
More than a year
Oct 01, 2022
Thanks to Zenefits
Thanks to Zenefits
Pros
Using this platform has completely transformed how I manage our company, simplifying everything and reducing complexity. Overall, my experience has been positive, and I enthusiastically recommend it to all my friends.
Cons
They should reconsider the payment agreement. To enhance customer satisfaction, they should change the payment system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Emre
Computer Software, 500+ employees
Less than 6 months
Sep 01, 2022
User Friendly
User Friendly
Pros
Zenefits is incredibly intuitive and straightforward to navigate. Even our entry level users, who might typically feel overwhelmed by a new system, absolutely adore it.
Cons
The time sheet and time off tracker are not as effective for our company's needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lesly
Health Wellness and Fitness, 51-100 employees
Less than a year
Aug 01, 2022
Run, dont walk AWAY FROM THS COMPANY
Run, dont walk AWAY FROM THS COMPANY
Pros
The sales representatives are exceptionally skilled. Just ensure you carefully read the fine print.
Cons
They charged me $131 more than what we agreed upon, and we tried to cancel their unreasonable contract, which we were unaware of having to stick with.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
3
Kishma
Health Wellness and Fitness, 1-10 employees
N/A
Aug 01, 2022
Zenefits Review from HR Point of View
Zenefits Review from HR Point of View
Pros
Zenefits serves as a comprehensive solution for most of our HR needs. However, I did encounter some difficulties with the payroll and accounting aspects, which left room for human error. Nevertheless, the system has numerous advantages and very few disadvantages. It's remarkably user friendly, suitable for people of all ages. The staff was always warm and helpful, answering the countless questions I had.
Cons
The lack of integration with QuickBooks is a drawback. However, I don't believe this is solely Zenefits' fault but rather QuickBooks refusing to work with any integration partners, including Zenefits.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Brianna
Non-Profit Organization Management, 11-50 employees
N/A
Aug 01, 2022
Good management SaaS for payroll management
Good management SaaS for payroll management
Pros
The website is easy to navigate, making it effortless to find the desired product or service.
Cons
The attendance is usually not updated on time, causing confusion when checking payroll details.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Archit
Information Technology and Services, 51-100 employees
Less than 6 months
Jun 01, 2022
Very easy to set up and great app for employees
Very easy to set up and great app for employees
Pros
Overall, the setup and usage are incredibly simple, and I would definitely use it again.
Cons
Reaching a live person via chat takes an excessive amount of time. Previously, this feature was convenient for resolving issues promptly. However, now it takes 23 business days to receive a response via email.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Andrea
Writing and Editing, 1-10 employees
More than a year
Jun 01, 2022
Zenefits is the worst mistake of my career - DONT MAKE THE SAME MISTAKE
Zenefits is the worst mistake of my career - DONT MAKE THE SAME MISTAKE
Pros
They handle payroll, albeit inadequately. The tax payments were not accurate.
Cons
Zenefits failed to file any state taxes despite their assurance, resulting in a chaotic situation for us to rectify. Consequently, we decided to terminate our association, but Zenefits is retaining all our employee records and denying access, making it difficult for our employees who didn't receive these records prior to termination. The implementation process was also extremely painful and lacked the support they had promised.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
2
Anonymous
N/A, 101-500 employees
Less than a year
May 01, 2022
Lots of Potential
Lots of Potential
Pros
While there were some features we truly enjoyed, the customer support was insufficient, and our Account Manager frequently changed.
Cons
It would be fantastic to have more user friendly onboarding functionality and an organizational chart.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Rosey
Medical Devices, 51-100 employees
Less than a year
May 01, 2022
HR & Benefits Administration for the Small Business
HR & Benefits Administration for the Small Business
Pros
The interface is amazing, offering exceptional user friendliness. Benefits administration is a breeze, and the time off management is fantastic. The setup cost is low, which is especially beneficial for small businesses.
Cons
The response time for phone calls has been underwhelming, although they do eventually get back to you.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Shawn
Information Technology and Services, 11-50 employees
More than a year
May 01, 2022
Zenefits time
Zenefits time
Pros
I primarily used it for clocking in and out, nothing too complex.
Cons
No complaints here, just tracking time effortlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Beau
Computer Software, 51-100 employees
Less than 6 months
Apr 01, 2022
Worst experience ever!!
Worst experience ever!!
Pros
One positive aspect I found was the excellent sales team, who guided me in understanding the product they had to offer.
Cons
Everything!! The implementation was a complete nightmare! The team I collaborated with provided minimal assistance in implementing their product. I had to cancel before completing the implementation as I had lost all confidence in the software's ability to handle our entire HRIS with the necessary support and care.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
3
Carl
Non-Profit Organization Management, 51-100 employees
Less than 6 months
Mar 01, 2022
Zenefits
Zenefits
Pros
This software truly encompasses everything you need. It allows you to access your benefits, pay stubs, tax information, and even serves as a time clock. Since transitioning from When I Work, we now utilize Zenefits for all our needs. I appreciate that it deducts lunch breaks from the total hours worked in a day, providing clarity on the hours that will appear on our paycheck. I receive alerts when my pay stub is ready, and I can complete essential documents right from my phone. It's a fantastic software.
Cons
I can't think of any drawbacks to this software; I believe it is excellent. It serves as a valuable tool for businesses by consolidating all information in one place, eliminating employee confusion from having to search multiple sources for their data.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jacqueline
Veterinary, 1-10 employees
Less than 6 months
Mar 01, 2022
Zenefits is a benefit to have
Zenefits is a benefit to have
Pros
I appreciate how user friendly and modern Zenefits is, as it is intuitive and easy to use.
Cons
No negatives to share at the moment, although they could enhance the availability of live chat.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
N/A, 1-10 employees
More than a year
Feb 01, 2022
User Friendly Software!
User Friendly Software!
Pros
It's incredibly easy to utilize, allowing me to complete tasks quickly. The onboarding platform for new hires is also straightforward to manage, as is time and attendance for our employees.
Cons
Accessibility to customer service is a significant challenge. It's difficult to reach someone from customer service, and the communication is impersonal, relying solely on tickets, which leads to lengthy response times.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Elaina
Medical Practice, 11-50 employees
More than a year
Jan 01, 2022
Has everything you need
Has everything you need
Pros
Zenefits has everything I need, and it's easily accessible in a logical manner.
Cons
A useful addition would be the ability to submit an email to the administrator when noticing any inaccuracies, such as outdated job titles.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kara
Cosmetics, 51-100 employees
Less than a year
Dec 01, 2021
A weight off your shoulders, business owner
A weight off your shoulders, business owner
Pros
It covers payroll, bookkeeping, taxes, and benefits.
Cons
Currently, I don't have any cons to mention about the company or its potential users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ian
Defense & Space, 1-10 employees
Less than a year
Dec 01, 2021
Best Payroll System
Best Payroll System
Pros
Managing payroll for nearly 300 employees can be quite challenging, but Zenefits makes it a breeze with its user friendly software. Inputting and uploading all the necessary information is effortless. I love that it automatically calculates deductions, contributions, taxes, and keeps track of adjustments after every pay run. Additionally, the "full service" option they offer for handling our unemployment insurance, including out of state cases, is wonderful.
Cons
Some modules lack access to all employee related information, necessitating the need for backtracking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hannah
Hospital & Health Care, 51-100 employees
Less than a year
Nov 01, 2021
I recommend Zenefits!
I recommend Zenefits!
Pros
Zenefits simplifies employee time and attendance tracking, benefits management, and payroll effortlessly.
Cons
So far, I haven't encountered any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Telecommunications, 51-100 employees
More than a year
Nov 01, 2021
Would highly recommend Zenefits to you!
Would highly recommend Zenefits to you!
Pros
One feature I particularly enjoy about Zenefits is the easy hiring process. Although we don't currently use their ATS, it seamlessly integrates with our preferred hiring platform, enabling us to fill in hiring information seamlessly.
Cons
I really appreciate the reporting feature in Zenefits. However, it would be helpful if they also included a timeframe or date for specific modifications. This would ensure accuracy in my work with the reporting feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Erica
Banking, 51-100 employees
Less than 6 months
Nov 01, 2021
Zenefits!
Zenefits!
Pros
It's easy to use, and their support team is readily available.
Cons
I haven't experienced any drawbacks. All my questions have been answered promptly and professionally.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremy
Events Services, 51-100 employees
More than a year
Nov 01, 2021
Excellent HR Tool
Excellent HR Tool
Pros
The portal is so easy to use, with everything conveniently located on a single website.
Cons
Navigating the platform can be slightly challenging at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christian
Telecommunications, 51-100 employees
Less than a year
Nov 01, 2021
Zenefits is a go to product
Zenefits is a go to product
Pros
Navigating through the platform is a breeze, thanks to its fantastic user interface.
Cons
It's challenging to contact specific individuals within the company.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Maclain
Telecommunications, 51-100 employees
Less than a year
Nov 01, 2021
Great HR Software
Great HR Software
Pros
I found it incredibly easy to use, and it provided all the necessary information I needed.
Cons
I wasn't fond of the excessive number of emails I received for every update.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ethan
Telecommunications, 51-100 employees
Less than a year
Nov 01, 2021
Highly recommend Zenefits
Highly recommend Zenefits
Pros
The employee onboarding and timekeeping features are extremely beneficial. They bring transparency to employees, eliminating any confusion regarding hours worked and available or used PTO.
Cons
It would be convenient if the insurance card could be directly downloaded from the app.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Max
Telecommunications, 51-100 employees
Less than a year
Nov 01, 2021
Great product for growing companies!
Great product for growing companies!
Pros
It's remarkably straightforward to navigate, suitable for users of all levels.
Cons
From my perspective, I don't have any features I dislike. The aspects I use in Zenefits are extremely user friendly without unnecessary clutter.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Camille
Telecommunications, 51-100 employees
Less than a year
Nov 01, 2021
Zenefits Boom!!
Zenefits Boom!!
Pros
I love how effortless and intuitive the platform is. It's a true provider that prioritizes user experience.
Cons
In the future, they could consider adding more tools.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracy
Consumer Electronics, 51-100 employees
Less than a year
Oct 01, 2021
My experience
My experience
Pros
Gathering information is a breeze, thanks to its user friendly nature.
Cons
I don't really have any negatives, except that the appearance could be more visually appealing as it currently appears quite plain.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
keaton
Consumer Electronics, 51-100 employees
Less than 6 months
Oct 01, 2021
Extremely user- friendly! Best HR platform I've ever used
Extremely user- friendly! Best HR platform I've ever used
Pros
What I appreciate is that it's an all inclusive app. No need to switch between multiple windows to access relevant information. The transparency in tracking each employee's time worked is also impressive, leaving no room for guesswork.
Cons
I dislike the inability to directly download insurance cards. There is an option on the app, so I'm uncertain if it's a disabled feature specific to my company. However, Zenefits does provide all the contact information for the insurance companies, simplifying the process of obtaining the insurance cards.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristi
Telecommunications, 51-100 employees
Less than a year
Oct 01, 2021
Super Easy to use
Super Easy to use
Pros
Payroll, time punch, time tracking�these are the features I really enjoy. Health benefits are also a great addition.
Cons
I had no issues comprehending Zenefits; I love using it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lily
Telecommunications, 51-100 employees
Less than a year
Oct 01, 2021
Easy to Use and Multifaceted
Easy to Use and Multifaceted
Pros
Zenefits is an innovative tool that caters to all HR needs. It's incredibly user friendly and intuitive, offering everything you need as an employer or employee right at your fingertips. Updating personal information is also extremely simple, and as someone working for a midsized company, I frequently refer to the Organization Chart. It's a fantastic software.
Cons
The pay stub feature can be slightly confusing, and the wait times during phone calls can be lengthy.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Maegan
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
Oct 01, 2021
Filters
Horrifying experience
Horrifying experience
Pros
The only positive aspect I can mention is that Kayla (who was the sole representative in their Customer Support or perhaps that was just the name they used because they were hesitant to provide their real names) was always kind.
Cons
There are too many issues to list, but let's give it a try: the payroll processing and employee data retrieval/entry are painfully slow; customer support wait times are insane (45 minutes was the norm, but sometimes we had to hold for 23 hours, and I wish I was exaggerating); the system is glitchy and far from intuitive. The final straw for us was when I received emails from our 250 employees on a Friday, stating that they didn't get paid because Zenefits had hired a new payroll processor who missed a step that triggered all the Direct Deposits. I spent an entire day on the phone trying to resolve it with various people.
Ease of use
5
Value for money
6
Customer Support
6
Functionality
6
David
Retail, 101-500 employees
Less than a year
Feb 01, 2024
Best Features For the HR Team
Best Features For the HR Team
Pros
Firstly, I appreciate the numerous HR and onboarding features. It functions effectively as a performance management system and proves helpful as a benefits administration solution. With features like attendance tracking, we haven't encountered any problems.
Cons
I have no regrets about using Zenefits; it has performed quite well.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Suresh
Mechanical or Industrial Engineering, 51-100 employees
Less than a year
Jan 01, 2024
Great for small HR department
Great for small HR department
Pros
Zenefits has streamlined and simplified our HR processes! As the sole HR person, Zenefits enables me to support all our employees as if they had an entire HR department at their disposal. The online portal streamlines my HR management and provides employees with 24hour access to HR information. Zenefits provides EVERYTHING we need in one intuitive online portal... it handles the entire employee lifecycle from offer letters and hiring to onboarding, payroll, benefits administration, and termination.
Cons
There is little to no phone support available for user issues. We mainly rely on online live chat and email for customer support, which can be frustrating when we're in a timesensitive situation.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
8
joy
Real Estate, 11-50 employees
Less than a year
Jan 01, 2024
Zenefits
Zenefits
Pros
It's user friendly, and I was a former employee of as well and sold this solution. It's an excellent platform.
Cons
In my opinion, there are no real drawbacks. The platform is easy to use, transparent, and provides realtime information.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
David
Financial Services, 51-100 employees
More than a year
Dec 01, 2023
Zenefits for Web Developers
Zenefits for Web Developers
Pros
The time tracking management functions exceptionally well, and it's highly accurate. It also calculates overtime hours worked. It generates insights and reports on all time related metrics.
Cons
Occasionally, the app's performance is sluggish, and the system experiences glitches, resulting in slower loading times.
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Anonymous
N/A, 11-50 employees
Less than 6 months
Nov 01, 2023
Zenefits
Zenefits
Pros
It's easy to use, and we receive the necessary live support.
Cons
So far, we haven't encountered anything negative.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anne
Health Wellness and Fitness, 51-100 employees
Less than a year
Nov 01, 2023
Continuous Trainings!
Continuous Trainings!
Pros
I appreciate that they always offer new training opportunities and continuously seek ways to enhance their product.
Cons
The ability to switch between different areas could use some improvement.
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Heather
Entertainment, 51-100 employees
More than a year
Oct 01, 2023
simplifies employee benefits, money, and policies
simplifies employee benefits, money, and policies
Pros
conveniently houses paychecks, tax documents, insurance information, spending accounts, and corporate policies in one location.
Cons
It would be great if I didn't have to log in every day when using my own device. There is room for improvement in settings like this. I understand it might be a corporate policy, but it has been mentioned in previous evaluations.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Alan
Hospital & Health Care, 500+ employees
Less than a year
Sep 01, 2023
Our HR functions are centralized at Zenefits
Our HR functions are centralized at Zenefits
Pros
If your clients are willing to utilize Zenefits for everything from onboarding to benefit administration and payroll, you've discovered an outstanding all in one solution. When effectively implemented, Zenefits is all an organization needs to manage its workforce.
Cons
Customers who have questions for their broker must use the built in "help" function instead of contacting an individual directly. The current state of available learning management technologies and clear guidelines leaves much to be desired.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Amanda
Hospital & Health Care, 500+ employees
Less than a year
Sep 01, 2023
Premier level HR organization
Premier level HR organization
Pros
Zenefits allows our company to effortlessly track and manage employee time off, sick hours, and vacation time. Adding or subtracting benefit time is simple, and employees find the software easy to navigate regardless of age or ability.
Cons
It would be helpful to receive notifications when employee time is maxed out or annual reminders to add new time off allowances.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joelle
Transportation/Trucking/Railroad, 11-50 employees
More than a year
May 01, 2023
short and sweet
short and sweet
Pros
It offers quick finding tools, which make it convenient to use and navigate through the available options.
Cons
The platform could benefit from additional features and improved visuals to avoid becoming a constant background.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
nisha
Medical Practice, 500+ employees
Less than a year
Apr 01, 2023
Great HR program for the price. This program is an HR's dream come true.
Great HR program for the price. This program is an HR's dream come true.
Pros
It's fantastic to have all our resources consolidated in one place. Payroll, taxes, health benefits, W2s, vacation/time off, personal information, and team/organization charts are all integrated into our system with minimal effort, and it's easy to use.
Cons
Honestly, there isn't much to dislike about Zenefits. One minor annoyance is having to provide a code every time I log in, even though I've requested my computer and Zenefits to remember this device, but it never does.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
John
Construction, 51-100 employees
More than a year
Mar 01, 2023
Zanefit: Personalized Wellness Coaching and Community for Improved Health and Wellbeing
Zanefit: Personalized Wellness Coaching and Community for Improved Health and Wellbeing
Pros
One of the aspects that users appreciate about Zenefit is the personalized coaching approach. By working with a coach to develop a customized plan, users receive guidance tailored to their specific needs and goals. This personalized approach has helped many users achieve better results in their wellness journey. Another advantage of Zenefit is the sense of community it fosters. Users feel supported and motivated by connecting with likeminded individuals who are also working towards improved health and wellbeing. This sense of community is particularly beneficial for those starting out on their wellness journey, as they may feel overwhelmed or alone. Overall, Zenefit offers a comprehensive and personalized approach to wellness coaching that can be effective for many individuals.
Cons
One potential drawback is the cost. While personalized coaching and access to a community can be advantageous, these services may come with a higher price tag. Some users have reported that the cost of using Zenefit can be prohibitive, especially for those on a tight budget. Another potential con is that some users may prefer a more independent approach to wellness. While the personalized coaching and community aspect of Zenefit can be helpful for many people, some users may prefer to develop their own fitness and nutrition plans or may not want to share their journey with others. Finally, it's worth mentioning that results may vary. While many users have reported positive outcomes from using Zenefit, it's important to keep in mind that individual experiences may differ.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
saqlain
Apparel & Fashion, 1-10 employees
N/A
Mar 01, 2023
Zenefits has been a great help in our HR team
Zenefits has been a great help in our HR team
Pros
Although the initial investment in Zenefits seemed significant, the time I've saved from previously spending on HR, onboarding, and payroll processes has more than compensated for the service.
Cons
Although Zenefits' payroll services still meet my needs, I feel that the company has declined overall. The product has not progressed and is still missing important features, such as the ability to claim R&D tax credits.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Sara
Hospital & Health Care, 500+ employees
More than a year
Mar 01, 2023
Managing HR Tasks Made Easy with Zenefits
Managing HR Tasks Made Easy with Zenefits
Pros
The platform offers a variety of features for managing employee benefits, payroll, time off, and compliance. The ability to automate certain tasks has been particularly valuable, saving me time and helping me stay on top of important deadlines. Additionally, the platform seamlessly integrates with other software, enhancing the efficiency of my HR tasks.
Cons
While Zenefits is generally easy to navigate, it can be overwhelming to figure out the different features and settings. Additionally, there have been instances where customer support has taken longer than expected to respond to my inquiries, which can be frustrating when I need assistance.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
10
James
Computer Software, 11-50 employees
Less than a year
Feb 01, 2023
User Friendly
User Friendly
Pros
Its user friendly, and there are numerous resource tools available.
Cons
The turnaround time for customer service is longer than anticipated.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jasmine
Computer Networking, 51-100 employees
Less than a year
Jan 01, 2023
Easy to use HR platform
Easy to use HR platform
Pros
The employee dashboard is simple and easy to use.
Cons
The lowest tier of Zenefits doesn't have as many features as I would have liked.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
7
Megan
Defense & Space, 51-100 employees
Less than a year
Jan 01, 2023
Great time keeping app
Great time keeping app
Pros
It simplifies everything. Clocking in is straightforward and uncomplicated. I also appreciate the picture feature.
Cons
I have no cons! I love this app for timekeeping.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kiersten
Food & Beverages, 1-10 employees
Less than 6 months
Jan 01, 2023
review
review
Pros
I use it to access the benefits page and navigate through it.
Cons
It's challenging to manage and find benefits under our current plan.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Chris
Information Technology and Services, 1-10 employees
More than a year
Dec 01, 2022
review
review
Pros
It provides comprehensive details while remaining easy to comprehend and manage employee benefits. It's excellent for handling enrollment and making it clear to employees.
Cons
So far, we haven't found anything we don't like.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lorraine
Wholesale, 11-50 employees
More than a year
Oct 01, 2022
Thanks to Zenefits
Thanks to Zenefits
Pros
Using this platform has completely transformed how I manage our company, simplifying everything and reducing complexity. Overall, my experience has been positive, and I enthusiastically recommend it to all my friends.
Cons
They should reconsider the payment agreement. To enhance customer satisfaction, they should change the payment system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Emre
Computer Software, 500+ employees
Less than 6 months
Sep 01, 2022
User Friendly
User Friendly
Pros
Zenefits is incredibly intuitive and straightforward to navigate. Even our entry level users, who might typically feel overwhelmed by a new system, absolutely adore it.
Cons
The time sheet and time off tracker are not as effective for our company's needs.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lesly
Health Wellness and Fitness, 51-100 employees
Less than a year
Aug 01, 2022
Run, dont walk AWAY FROM THS COMPANY
Run, dont walk AWAY FROM THS COMPANY
Pros
The sales representatives are exceptionally skilled. Just ensure you carefully read the fine print.
Cons
They charged me $131 more than what we agreed upon, and we tried to cancel their unreasonable contract, which we were unaware of having to stick with.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
3
Kishma
Health Wellness and Fitness, 1-10 employees
N/A
Aug 01, 2022
Zenefits Review from HR Point of View
Zenefits Review from HR Point of View
Pros
Zenefits serves as a comprehensive solution for most of our HR needs. However, I did encounter some difficulties with the payroll and accounting aspects, which left room for human error. Nevertheless, the system has numerous advantages and very few disadvantages. It's remarkably user friendly, suitable for people of all ages. The staff was always warm and helpful, answering the countless questions I had.
Cons
The lack of integration with QuickBooks is a drawback. However, I don't believe this is solely Zenefits' fault but rather QuickBooks refusing to work with any integration partners, including Zenefits.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Brianna
Non-Profit Organization Management, 11-50 employees
N/A
Aug 01, 2022
Good management SaaS for payroll management
Good management SaaS for payroll management
Pros
The website is easy to navigate, making it effortless to find the desired product or service.
Cons
The attendance is usually not updated on time, causing confusion when checking payroll details.
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Archit
Information Technology and Services, 51-100 employees
Less than 6 months
Jun 01, 2022
Very easy to set up and great app for employees
Very easy to set up and great app for employees
Pros
Overall, the setup and usage are incredibly simple, and I would definitely use it again.
Cons
Reaching a live person via chat takes an excessive amount of time. Previously, this feature was convenient for resolving issues promptly. However, now it takes 23 business days to receive a response via email.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Andrea
Writing and Editing, 1-10 employees
More than a year
Jun 01, 2022
Zenefits is the worst mistake of my career - DONT MAKE THE SAME MISTAKE
Zenefits is the worst mistake of my career - DONT MAKE THE SAME MISTAKE
Pros
They handle payroll, albeit inadequately. The tax payments were not accurate.
Cons
Zenefits failed to file any state taxes despite their assurance, resulting in a chaotic situation for us to rectify. Consequently, we decided to terminate our association, but Zenefits is retaining all our employee records and denying access, making it difficult for our employees who didn't receive these records prior to termination. The implementation process was also extremely painful and lacked the support they had promised.
Ease of use
7
Value for money
2
Customer Support
2
Functionality
2
Anonymous
N/A, 101-500 employees
Less than a year
May 01, 2022
Lots of Potential
Lots of Potential
Pros
While there were some features we truly enjoyed, the customer support was insufficient, and our Account Manager frequently changed.
Cons
It would be fantastic to have more user friendly onboarding functionality and an organizational chart.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Rosey
Medical Devices, 51-100 employees
Less than a year
May 01, 2022
HR & Benefits Administration for the Small Business
HR & Benefits Administration for the Small Business
Pros
The interface is amazing, offering exceptional user friendliness. Benefits administration is a breeze, and the time off management is fantastic. The setup cost is low, which is especially beneficial for small businesses.
Cons
The response time for phone calls has been underwhelming, although they do eventually get back to you.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Shawn
Information Technology and Services, 11-50 employees
More than a year
May 01, 2022
Zenefits time
Zenefits time
Pros
I primarily used it for clocking in and out, nothing too complex.
Cons
No complaints here, just tracking time effortlessly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Beau
Computer Software, 51-100 employees
Less than 6 months
Apr 01, 2022
Worst experience ever!!
Worst experience ever!!
Pros
One positive aspect I found was the excellent sales team, who guided me in understanding the product they had to offer.
Cons
Everything!! The implementation was a complete nightmare! The team I collaborated with provided minimal assistance in implementing their product. I had to cancel before completing the implementation as I had lost all confidence in the software's ability to handle our entire HRIS with the necessary support and care.
Ease of use
2
Value for money
2
Customer Support
3
Functionality
3
Carl
Non-Profit Organization Management, 51-100 employees
Less than 6 months
Mar 01, 2022
Zenefits
Zenefits
Pros
This software truly encompasses everything you need. It allows you to access your benefits, pay stubs, tax information, and even serves as a time clock. Since transitioning from When I Work, we now utilize Zenefits for all our needs. I appreciate that it deducts lunch breaks from the total hours worked in a day, providing clarity on the hours that will appear on our paycheck. I receive alerts when my pay stub is ready, and I can complete essential documents right from my phone. It's a fantastic software.
Cons
I can't think of any drawbacks to this software; I believe it is excellent. It serves as a valuable tool for businesses by consolidating all information in one place, eliminating employee confusion from having to search multiple sources for their data.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jacqueline
Veterinary, 1-10 employees
Less than 6 months
Mar 01, 2022
Zenefits is a benefit to have
Zenefits is a benefit to have
Pros
I appreciate how user friendly and modern Zenefits is, as it is intuitive and easy to use.
Cons
No negatives to share at the moment, although they could enhance the availability of live chat.
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
N/A, 1-10 employees
More than a year
Feb 01, 2022
User Friendly Software!
User Friendly Software!
Pros
It's incredibly easy to utilize, allowing me to complete tasks quickly. The onboarding platform for new hires is also straightforward to manage, as is time and attendance for our employees.
Cons
Accessibility to customer service is a significant challenge. It's difficult to reach someone from customer service, and the communication is impersonal, relying solely on tickets, which leads to lengthy response times.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Elaina
Medical Practice, 11-50 employees
More than a year
Jan 01, 2022
Has everything you need
Has everything you need
Pros
Zenefits has everything I need, and it's easily accessible in a logical manner.
Cons
A useful addition would be the ability to submit an email to the administrator when noticing any inaccuracies, such as outdated job titles.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Kara
Cosmetics, 51-100 employees
Less than a year
Dec 01, 2021
A weight off your shoulders, business owner
A weight off your shoulders, business owner
Pros
It covers payroll, bookkeeping, taxes, and benefits.
Cons
Currently, I don't have any cons to mention about the company or its potential users.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ian
Defense & Space, 1-10 employees
Less than a year
Dec 01, 2021
Best Payroll System
Best Payroll System
Pros
Managing payroll for nearly 300 employees can be quite challenging, but Zenefits makes it a breeze with its user friendly software. Inputting and uploading all the necessary information is effortless. I love that it automatically calculates deductions, contributions, taxes, and keeps track of adjustments after every pay run. Additionally, the "full service" option they offer for handling our unemployment insurance, including out of state cases, is wonderful.
Cons
Some modules lack access to all employee related information, necessitating the need for backtracking.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hannah
Hospital & Health Care, 51-100 employees
Less than a year
Nov 01, 2021
I recommend Zenefits!
I recommend Zenefits!
Pros
Zenefits simplifies employee time and attendance tracking, benefits management, and payroll effortlessly.
Cons
So far, I haven't encountered any issues.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Telecommunications, 51-100 employees
More than a year
Nov 01, 2021
Would highly recommend Zenefits to you!
Would highly recommend Zenefits to you!
Pros
One feature I particularly enjoy about Zenefits is the easy hiring process. Although we don't currently use their ATS, it seamlessly integrates with our preferred hiring platform, enabling us to fill in hiring information seamlessly.
Cons
I really appreciate the reporting feature in Zenefits. However, it would be helpful if they also included a timeframe or date for specific modifications. This would ensure accuracy in my work with the reporting feature.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Erica
Banking, 51-100 employees
Less than 6 months
Nov 01, 2021
Zenefits!
Zenefits!
Pros
It's easy to use, and their support team is readily available.
Cons
I haven't experienced any drawbacks. All my questions have been answered promptly and professionally.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremy
Events Services, 51-100 employees
More than a year
Nov 01, 2021
Excellent HR Tool
Excellent HR Tool
Pros
The portal is so easy to use, with everything conveniently located on a single website.
Cons
Navigating the platform can be slightly challenging at times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christian
Telecommunications, 51-100 employees
Less than a year
Nov 01, 2021
Zenefits is a go to product
Zenefits is a go to product
Pros
Navigating through the platform is a breeze, thanks to its fantastic user interface.
Cons
It's challenging to contact specific individuals within the company.
Ease of use
10
Value for money
10
Customer Support
7
Functionality
10
Maclain
Telecommunications, 51-100 employees
Less than a year
Nov 01, 2021
Great HR Software
Great HR Software
Pros
I found it incredibly easy to use, and it provided all the necessary information I needed.
Cons
I wasn't fond of the excessive number of emails I received for every update.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ethan
Telecommunications, 51-100 employees
Less than a year
Nov 01, 2021
Highly recommend Zenefits
Highly recommend Zenefits
Pros
The employee onboarding and timekeeping features are extremely beneficial. They bring transparency to employees, eliminating any confusion regarding hours worked and available or used PTO.
Cons
It would be convenient if the insurance card could be directly downloaded from the app.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Max
Telecommunications, 51-100 employees
Less than a year
Nov 01, 2021
Great product for growing companies!
Great product for growing companies!
Pros
It's remarkably straightforward to navigate, suitable for users of all levels.
Cons
From my perspective, I don't have any features I dislike. The aspects I use in Zenefits are extremely user friendly without unnecessary clutter.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Camille
Telecommunications, 51-100 employees
Less than a year
Nov 01, 2021
Zenefits Boom!!
Zenefits Boom!!
Pros
I love how effortless and intuitive the platform is. It's a true provider that prioritizes user experience.
Cons
In the future, they could consider adding more tools.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tracy
Consumer Electronics, 51-100 employees
Less than a year
Oct 01, 2021
My experience
My experience
Pros
Gathering information is a breeze, thanks to its user friendly nature.
Cons
I don't really have any negatives, except that the appearance could be more visually appealing as it currently appears quite plain.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
keaton
Consumer Electronics, 51-100 employees
Less than 6 months
Oct 01, 2021
Extremely user- friendly! Best HR platform I've ever used
Extremely user- friendly! Best HR platform I've ever used
Pros
What I appreciate is that it's an all inclusive app. No need to switch between multiple windows to access relevant information. The transparency in tracking each employee's time worked is also impressive, leaving no room for guesswork.
Cons
I dislike the inability to directly download insurance cards. There is an option on the app, so I'm uncertain if it's a disabled feature specific to my company. However, Zenefits does provide all the contact information for the insurance companies, simplifying the process of obtaining the insurance cards.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kristi
Telecommunications, 51-100 employees
Less than a year
Oct 01, 2021
Super Easy to use
Super Easy to use
Pros
Payroll, time punch, time tracking�these are the features I really enjoy. Health benefits are also a great addition.
Cons
I had no issues comprehending Zenefits; I love using it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lily
Telecommunications, 51-100 employees
Less than a year
Oct 01, 2021
Easy to Use and Multifaceted
Easy to Use and Multifaceted
Pros
Zenefits is an innovative tool that caters to all HR needs. It's incredibly user friendly and intuitive, offering everything you need as an employer or employee right at your fingertips. Updating personal information is also extremely simple, and as someone working for a midsized company, I frequently refer to the Organization Chart. It's a fantastic software.
Cons
The pay stub feature can be slightly confusing, and the wait times during phone calls can be lengthy.
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Maegan
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
Oct 01, 2021