Zenefits Reviews

“Clear org chart but confusing site navigation

Pros

From the looks of it, it seemed pretty simple to use initially. I like the employee tree structure, it helped me learn about company hierarchy

Cons

It's tricky to figure out where things are. It is as if an AI bot designed the site assuming it knows what humans want or need.

“all in one HR platform

Pros

What stands out for me is that it is an all in one platform. It covers everything from onboarding to payroll to benefits.

Cons

Would've been cool if it worked with more applications. The integration options are limited, which makes it less flexible.

“Complicated and awkward system

Pros

setting it up was super simple especially since we were a small team with just one Operations person at the time. The onboarding process was very smooth.

Cons

It's not very customizable and my team didn't find it very easy to use. Vacation requests were confusing and the payroll setup was awkward. We had to ask for support several times to adjust our payroll periods and even then, the issues weren't really fixed.

“Complete HRIs solution with top-notch support

Pros

This system is a detailed HRIs solution. It does everything from filing form 941 to delivering W-2s on time. Their customer service is top-notch. They actually value our feedback.

Cons

The services are only available in the US. It would be great if they expanded to all European countries.

“Clean, well organized interface

Pros

managing remote HR and timekeeping is made so easy with great security and a clean user interface. I really like this one!

Cons

I am unable to request any time clock changes for approval. I have to notify the HR manager every time.

“Best payroll service provider I've used!

Pros

This is definitely the best payroll service provider I've used. The report customization is great, it's user-friendly and the customer support is always approachable. I find them very helpful.

Cons

The price is on the higher side compared to the alternatives and sometimes it takes a while to download reports.

“On time with pays and benefits

Pros

They are very punctual with pay and benefits. I've never had any issues.

Cons

after updates, basic benefits were reset which caused confusion.

“Reliable for onboarding

Pros

generating accurate and timely payroll for employees is so simple with this tool. It's easy to manage employee benefits with Zenefits. It's also reliable for onboarding and tracking employee performance is not an issue.

Cons

Really helps simplify our HR tasks, so honestly, I don't have any complaints.

“Simple Product

Pros

They keep it really straightforward. There's not a ton happening in the app, so you don't really get lost in it.

Cons

It's quite fundamental, which can be both advantageous and disadvantageous. It might feel a bit awkward, but it's not too troublesome.

“Zenefits Makes Payroll & Benefits Admin Easy

Pros

Payroll and benefits processes are nearly fully automated now. We used to rely heavily on spreadsheets, but thanks to Zenefits, it's now simpler and more compliant.

Cons

Zenefits lacks functionality when it comes to being international contractor or employee-friendly.

“Great tool for Startups

Pros

I appreciated the simplicity of the platform. It's easy for a user to find what they're looking for, and support was readily available for any questions.

Cons

I'm not entirely certain if this falls solely on Trinet, but if your organization uses multiple insurance providers, you might need to switch between websites to manage your benefits.

“Horrifying experience

Pros

The only positive thing I can mention is that Kayla (who seemed to be the only one handling Customer Support - or maybe that was just the name everyone used because they were hesitant to give their real names) was always kind.

Cons

There are numerous issues, but let me attempt to list them: processing payroll and accessing employee data are incredibly slow; waiting times for customer support are absurdly long (standard wait time was 45 minutes, but sometimes stretched to 2-3 hours); the systems are glitchy and far from intuitive; and the final straw for us was when 250 employees didn't get paid due to a new payroll processor error, resulting in a day spent on the phone trying to resolve it.

“Great for small HR department

Pros

Zenefits has streamlined and simplified our HR processes! As the sole HR person, Zenefits allows me to support all our employees as if we had a full HR department. The online portal streamlines my HR management and provides employees with 24-hour access to HR info. Zenefits offers EVERYTHING we need in one intuitive online portal - from offer letters, hiring, onboarding, payroll, benefits administration, to termination.

Cons

There's minimal phone support available for user issues; online live chat and email are the primary means of accessing customer support. This can be frustrating during time-sensitive situations.

“Best Features For the HR Team

Pros

Firstly, I appreciate the numerous HR and onboarding features. It functions well as a performance management system and is helpful for benefits administration too. With features like attendance tracking, we've encountered no issues.

Cons

So far, TriNet Zenefits has performed quite well, and I have no regrets.

“TriNet Zenefits

Pros

It's simple to use. I was a previous employee of Trinet and also sold this solution. It's an excellent platform.

Cons

In my view, there are no real downsides; it's easy to use, transparent, and provides real-time information.

“TriNet Zenefits

Pros

It's easy to use, and we receive the live support we need.

Cons

We haven't encountered anything negative so far.

“TriNet Zenefits for Web Developers

Pros

The time tracking management functions very effectively and accurately. It also calculates overtime accurately and provides insights and reports on all time-related metrics.

Cons

Sometimes the app's performance is sluggish, and it experiences system glitches that cause slow loading.

“Continuous Trainings!

Pros

I appreciate that they always offer new training and are continuously seeking ways to improve their product.

Cons

Transitioning between different areas could be smoother.

“Our HR functions are centralized at Zenefits

Pros

If your clients are willing to utilize Zenefits for everything from onboarding to benefit administration to payroll, you've found a fantastic all-in-one solution. When effectively implemented, Zenefits is all an organization needs to manage its workforce.

Cons

Customers needing assistance from their broker must use the built-in "help" function instead of contacting an individual directly. The current state of available learning management technologies and clear guidelines leaves much to be desired.

“TriNet simplifies employee benefits, money, and policies

Pros

Paychecks, tax documents, insurance information, spending accounts, and corporate policies are all conveniently accessible in one location thanks to TriNet.

Cons

When using my own device, I don't see the need to log in every day, so there's room for improvement in settings like this. It may be a matter of corporate policy, but it's been mentioned in previous evaluations.

“Premier level HR organization

Pros

Zenefits allows our company to easily track and manage employee time off, sick hours, and vacation time. Adding or subtracting benefit time is straightforward, and employees find the software easy to navigate regardless of age or ability.

Cons

It would be helpful to receive notifications when employee time is maxed out, or annual reminders to add new time-off allowances.

“short and sweet

Pros

It offers quick-finding tools, making it easy to use and navigate through the options smoothly.

Cons

It requires more features and improved visuals to avoid becoming a constant background element.

“Great HR program for the price. This program is an HR's dream come true.

Pros

It's fantastic to have all our resources in one place. Payroll, taxes, health benefits, W-2s, vacation/time-off, personal information, team/organization charts - everything integrated seamlessly into our system and easy to use.

Cons

Honestly, there isn't much to dislike about Zenefits. One minor annoyance is having to provide a code every time I log in, despite asking my computer and Zenefits to remember this device, which it never does.

“Zenefits has been a great help in our HR team

Pros

Although the initial investment in Zenefits seemed significant, the time I've saved from previously spending on HR, onboarding, and payroll processes has more than compensated for the service.

Cons

Although Zenefits' payroll services still meet my needs, I feel that the company has declined overall. The product has not progressed and is still missing important features, such as the ability to claim R&D tax credits.

“Zanefit: Personalized Wellness Coaching and Community for Improved Health and Wellbeing

Pros

Users have valued Zenefit's personalized coaching approach. By working with a coach to develop a customized plan, users receive guidance tailored to their specific needs and goals. Another benefit is the sense of community, where users connect with like-minded individuals for support and motivation. Overall, Zenefit offers a comprehensive and personalized approach to wellness coaching that has proven effective for many individuals.

Cons

One potential drawback is the cost. While personalized coaching and access to a community can be beneficial, they can also come with a higher price tag. Some users find the cost of using Zenefit prohibitive, especially for those on a tight budget. Another potential downside is that some users may prefer a more independent approach to wellness. While personalized coaching and community support can be helpful, some users may prefer to develop their own fitness and nutrition plans or may not want to share their journey with others. Finally, results may vary. While many users have reported positive outcomes from using Zenefits, it's important to keep in mind that individual experiences may differ.

“Zenefits has been a great help in our HR team

Pros

Although the initial investment in Zenefits seemed significant, the time saved from HR, onboarding, and payroll processes has more than justified the service.

Cons

Although Zenefits' payroll services still meet customers' needs, I feel the company has overall declined. The product has not progressed and is still missing important features, such as the ability to claim R&D tax credits.

“Managing HR Tasks Made Easy with Zenefits

Pros

The platform offers a variety of features for managing employee benefits, payroll, time off, and compliance. The ability to automate certain tasks has been particularly valuable, saving me time and helping me stay on top of important deadlines. Additionally, the platform seamlessly integrates with other software, enhancing the efficiency of my HR tasks.

Cons

While Zenefits is generally easy to navigate, it can be overwhelming to figure out the different features and settings. Additionally, there have been instances where customer support has taken longer than expected to respond to my inquiries, which can be frustrating when I need assistance.

“Managing HR Tasks Made Easy with Zenefits

Pros

The platform provides a range of features for managing employee benefits, payroll, time off, and compliance. Automation of certain tasks has been particularly helpful, saving time and ensuring important deadlines are met. Additionally, integration with other software has streamlined HR tasks.

Cons

While Zenefits is generally easy to navigate, figuring out its various features and settings can be overwhelming. Additionally, there have been instances where customer support has taken longer than expected to respond to inquiries, which can be frustrating when assistance is needed.

“Great time keeping app

Pros

It simplifies everything. Clocking in is straightforward, and I appreciate the picture feature too.

Cons

No drawbacks! I adore this app for timekeeping.

“User Friendly

Pros

It's user-friendly with many resource tools available.

Cons

The turnaround time for customer service is longer than expected.

“User Friendly

Pros

Its user friendly, and there are numerous resource tools available.

Cons

The turnaround time for customer service is longer than anticipated.

“Easy to use HR platform

Pros

The employee dashboard is simple and easy to use.

Cons

The lowest tier of Zenefits doesn't have as many features as I would have liked.

“Great time keeping app

Pros

It simplifies everything. Clocking in is straightforward and uncomplicated. I also appreciate the picture feature.

Cons

I have no cons! I love this app for timekeeping.

“review

Pros

Used for accessing the benefits page and more.

Cons

It's challenging to manage and locate benefits under the current plan.

“review

Pros

I use it to access the benefits page and navigate through it.

Cons

It's challenging to manage and find benefits under our current plan.

“review

Pros

It offers detailed information while remaining easy to understand and manage employee benefits. It's excellent for managing enrollment and making it clear to employees.

Cons

So far, we haven't found anything we dislike.

“review

Pros

It provides comprehensive details while remaining easy to comprehend and manage employee benefits. It's excellent for handling enrollment and making it clear to employees.

Cons

So far, we haven't found anything we don't like.

“Thanks to Zenefits

Pros

It's transformed our company management, significantly reducing complexity. Overall, my experience has been positive, and I recommend it to all my friends.

Cons

I suggest reconsidering the payment arrangement. Changing the payment method would enhance customer satisfaction.

“Thanks to Zenefits

Pros

Using this platform has completely transformed how I manage our company, simplifying everything and reducing complexity. Overall, my experience has been positive, and I enthusiastically recommend it to all my friends.

Cons

They should reconsider the payment agreement. To enhance customer satisfaction, they should change the payment system.

“Zenefits Review from HR Point of View

Pros

Zenefits serves as a comprehensive solution for most Human Resource needs. However, the payroll/accounting aspect posed some challenges, potentially allowing too much room for human error. Nevertheless, the system boasts numerous pros and few cons. It's incredibly intuitive for users of all ages to navigate and manage. The staff has always been welcoming and helpful, addressing my numerous questions.

Cons

The lack of integration with QuickBooks is an issue. However, I believe QuickBooks may be the one refusing to collaborate, not just with Zenefits but with any company.

“Run, dont walk AWAY FROM THS COMPANY

Pros

I have no complaints; they're excellent salespeople. Just be sure to read the fine print.

Cons

They overcharged me by $131, which was not part of our agreement, and when we tried to cancel the unreasonable contract, they insisted we stick with it.

“User Friendly

Pros

Zenefits is extremely straightforward to use. Our entry-level users, who might otherwise be intimidated by a new system, absolutely adore it.

Cons

The time sheet and time off tracker do not meet our company's needs effectively.

“User Friendly

Pros

Zenefits is incredibly intuitive and pretty easy to navigate. Even our entry level users, who might typically feel overwhelmed by a new system, absolutely adore it.

Cons

The time sheet and time off tracker are not as effective for our company's needs.

“Run, dont walk AWAY FROM THS COMPANY

Pros

The sales representatives are exceptionally skilled. Just ensure you carefully read the fine print.

Cons

They charged me $131 more than what we agreed upon, and we tried to cancel their unreasonable contract, which we were unaware of having to stick with.

“Zenefits Review from HR Point of View

Pros

Zenefits serves as a comprehensive solution for most of our HR needs. However, I did encounter some difficulties with the payroll and accounting aspects, which left room for human error. Nevertheless, the system has numerous advantages and very few disadvantages. It's remarkably user friendly, suitable for people of all ages. The staff was always warm and helpful, answering the countless questions I had.

Cons

The lack of integration with QuickBooks is a drawback. However, I don't believe this is solely Zenefits' fault but rather QuickBooks refusing to work with any integration partners, including Zenefits.

“Good management SaaS for payroll management

Pros

Navigating through the website to find the desired product or service is effortless.

Cons

Attendance updates are often delayed, leading to confusion when reviewing payroll details.

“Good management SaaS for payroll management

Pros

The website is easy to navigate, making it effortless to find the desired product or service.

Cons

The attendance is usually not updated on time, causing confusion when checking payroll details.

“Very easy to set up and great app for employees

Pros

Overall, the setup and usage are incredibly simple, and I would definitely use it again.

Cons

Reaching a live person via chat takes an excessive amount of time. Previously, this feature was convenient for resolving issues promptly. However, now it takes 23 business days to receive a response via email.

“Very easy to set up and great app for employees

Pros

Overall, it's very simple to use and set up. I'd definitely use it again.

Cons

It takes too long to connect with a live person via chat now. What used to be a quick fix now takes 2-3 business days to get an email response.

“HR & Benefits Administration for the Small Business

Pros

The interface is amazingly user-friendly. Benefits administration and time-off management are straightforward. The low setup cost is especially beneficial for small businesses.

Cons

Response time for phone calls has been disappointing, although they eventually get back to you.