Zenefits Reviews

Pros

Zenefits serves as a comprehensive solution for most of our HR needs. However, I did encounter some difficulties with the payroll and accounting aspects, which left room for human error. Nevertheless, the system has numerous advantages and very few disadvantages. It's remarkably user friendly, suitable for people of all ages. The staff was always warm and helpful, answering the countless questions I had.

Cons

The lack of integration with QuickBooks is a drawback. However, I don't believe this is solely Zenefits' fault but rather QuickBooks refusing to work with any integration partners, including Zenefits.

Pros

Navigating through the website to find the desired product or service is effortless.

Cons

Attendance updates are often delayed, leading to confusion when reviewing payroll details.

Pros

The website is easy to navigate, making it effortless to find the desired product or service.

Cons

The attendance is usually not updated on time, causing confusion when checking payroll details.

Pros

Overall, the setup and usage are incredibly simple, and I would definitely use it again.

Cons

Reaching a live person via chat takes an excessive amount of time. Previously, this feature was convenient for resolving issues promptly. However, now it takes 23 business days to receive a response via email.

Pros

Overall, it's very simple to use and set up. I'd definitely use it again.

Cons

It takes too long to connect with a live person via chat now. What used to be a quick fix now takes 2-3 business days to get an email response.

Pros

The interface is amazingly user-friendly. Benefits administration and time-off management are straightforward. The low setup cost is especially beneficial for small businesses.

Cons

Response time for phone calls has been disappointing, although they eventually get back to you.

Pros

While there were some features we appreciated, the customer support was lacking, and our Account Manager was frequently changing.

Cons

Improved onboarding functionality and an org chart would be beneficial.

Pros

They handle payroll, although not very effectively. There were issues with tax payments.

Cons

Zenefits failed to file state taxes as promised, causing significant problems for us. We decided to terminate the contract, but Zenefits retained our employee records and refused to provide access, making it difficult for our employees.

Pros

They handle payroll, albeit inadequately. The tax payments were not accurate.

Cons

Zenefits failed to file any state taxes despite their assurance, resulting in a chaotic situation for us to rectify. Consequently, we decided to terminate our association, but Zenefits is retaining all our employee records and denying access, making it difficult for our employees who didn't receive these records prior to termination. The implementation process was also extremely painful and lacked the support they had promised.

Pros

While there were some features we truly enjoyed, the customer support was insufficient, and our Account Manager frequently changed.

Cons

It would be fantastic to have more user friendly onboarding functionality and an organizational chart.

Pros

The interface is amazing, offering exceptional user friendliness. Benefits administration is a breeze, and the time off management is fantastic. The setup cost is low, which is especially beneficial for small businesses.

Cons

The response time for phone calls has been underwhelming, although they do eventually get back to you.

Pros

Used primarily for clocking in and out, nothing too complex.

Cons

No complaints, just using it for time tracking.

Pros

I primarily used it for clocking in and out, nothing too complex.

Cons

No complaints here, just tracking time effortlessly.

Pros

One positive aspect was the excellent sales team, which helped us understand the product they offered.

Cons

Everything was a nightmare! The implementation process was terrible, and the support team was unhelpful. I had to cancel because I lost confidence in the software's ability to handle HRIS effectively.

Pros

This software truly covers everything you need as an employee, from benefits and pay stubs to tax information and time tracking. Switching from When I Work to Zenefits was seamless. I appreciate the way it deducts lunch breaks from total work hours, sends alerts when pay stubs are ready, and allows filling out important documents right from your phone.

Cons

I can't find any downsides to this software; it's great. It's a fantastic tool for keeping everything organized in one place and avoiding employee confusion.

Pros

One positive aspect I found was the excellent sales team, who guided me in understanding the product they had to offer.

Cons

Everything!! The implementation was a complete nightmare! The team I collaborated with provided minimal assistance in implementing their product. I had to cancel before completing the implementation as I had lost all confidence in the software's ability to handle our entire HRIS with the necessary support and care.

Pros

This software truly encompasses everything you need. It allows you to access your benefits, pay stubs, tax information, and even serves as a time clock. Since transitioning from When I Work, we now utilize Zenefits for all our needs. I appreciate that it deducts lunch breaks from the total hours worked in a day, providing clarity on the hours that will appear on our paycheck. I receive alerts when my pay stub is ready, and I can complete essential documents right from my phone. It's a fantastic software.

Cons

I can't think of any drawbacks to this software; I believe it is excellent. It serves as a valuable tool for businesses by consolidating all information in one place, eliminating employee confusion from having to search multiple sources for their data.

Pros

I appreciate Zenefits' user-friendly interface; it's intuitive and modern.

Cons

No significant cons to mention, although they could improve on live chat availability.

Pros

I appreciate how user friendly and modern Zenefits is, as it is intuitive and easy to use.

Cons

No negatives to share at the moment, although they could enhance the availability of live chat.

Pros

It's incredibly easy to use, allowing you to complete tasks quickly. Managing onboarding for new hires and employee time and attendance has been straightforward.

Cons

Customer service accessibility is poor; it's difficult to reach someone, and the process is impersonal, relying solely on tickets that take a long time to be addressed.