Zenefits Reviews

Pros

Gathering information is a breeze, thanks to its user friendly nature.

Cons

I don't really have any negatives, except that the appearance could be more visually appealing as it currently appears quite plain.

Pros

What I appreciate is that it's an all inclusive app. No need to switch between multiple windows to access relevant information. The transparency in tracking each employee's time worked is also impressive, leaving no room for guesswork.

Cons

I dislike the inability to directly download insurance cards. There is an option on the app, so I'm uncertain if it's a disabled feature specific to my company. However, Zenefits does provide all the contact information for the insurance companies, simplifying the process of obtaining the insurance cards.

Pros

Payroll, time punch, time tracking, these are the features I really enjoy. Health benefits are also a great addition.

Cons

I had no issues comprehending Zenefits; I love using it.

Pros

Zenefits is an innovative tool that caters to all HR needs. It's incredibly user friendly and intuitive, offering everything you need as an employer or employee right at your fingertips. Updating personal information is also extremely simple, and as someone working for a midsized company, I frequently refer to the Organization Chart. It's a fantastic software.

Cons

The pay stub feature can be slightly confusing, and the wait times during phone calls can be lengthy.

Pros

The integration process and inputting employee information are both very straightforward.

Cons

The software is incredibly easy to navigate, but it could use some improvement when it comes to contacting a specific person for issue resolution.

Pros

Payroll has become a timesaving breeze, with far fewer errors compared to manual calculations or relying on a third party accounting firm. Yearend tax documents, especially for contractors receiving 1099s, are also much less of a headache now. HR operations, such as onboarding and documentation for new staff, have also become much simpler for both me and the new hires.

Cons

The responsiveness of customer service can be a bit sluggish, and setting up PTO for parttime employees proved to be more challenging and time consuming than I initially anticipated.

Pros

Zenefits has been fantastic! The user interface is easy to navigate and doesn't feel cluttered. My staff finds it effortless to view their payroll statements. Overall, it's a simple and convenient solution for payroll and HR matters.

Cons

The payroll statement lacks sufficient detail.

Pros

During the demo call, the staff and salespeople were amazing. I had met them previously at an accounting conference. However, two weeks after my client signed up, a hedge fund acquired them, and everything went downhill from there...

Cons

There is no option to generate a single report that shows how the payroll aligns with the bank transactions. Sometimes, there can be a significant difference of thousands of dollars between their reports and the debited amount. Despite multiple calls to tech support, we were informed that this discrepancy occurs when there are credits, but there is no report available that lists or explains these credits. Moreover, their tech support is extremely poor.

Pros

Zenefits is excellent for onboarding, benefits, and payroll management. We've been using it for years, and it's been a great tool for managing our employees' time clocks, payroll, benefits, and the hiring/onboarding process.

Cons

Occasionally, the customer support response time is a bit slow.

Pros

The setup is a breeze, and using it saves us a tremendous amount of time while ensuring compliance.

Cons

Honestly, there isn't anything about Zenefits that I dislike.

Pros

The Zenefits team is always ready to help and address any questions or issues that arise. I always feel supported, and the help articles are a valuable resource for me and my team.

Cons

The reporting and integrations could be more comprehensive.

Pros

I appreciate that Zenefits offers numerous features for a reasonable price. Other companies charge more for similar services. The customer service team at Zenefits is also exceptional. I always feel valued as a customer during every call.

Cons

I genuinely don't know because I haven't encountered a need for additional services beyond what is currently offered. I understand that getting more functionality would require paying more.

Pros

Ease of use is excellent, both as an administrator and as an employee.

Cons

Reminders are sent and are not easily removable from the home page of my administrator section.

Pros

It's incredibly straightforward to use, seamlessly connects to our other applications and the customer service is topnotch.

Cons

I haven't discovered anything that I dislike about Zenefits.

Pros

Easy payroll and PTO management are crucial!

Cons

The performance management is satisfactory, but if you have more than 10 employees, time scheduling could become cumbersome.

Pros

For HR management, Zenefits offers excellent value for small organizations.

Cons

There is a lack of a dedicated customer service representative.

Pros

Zenefits does an outstanding job of organizing and explaining important compliance and other HR matters. Among the HRIS systems I've used, Zenefits payroll is by far the most user friendly. As my firm continues to grow we have confidence in our partnership with Zenefits to keep everything running smoothly.

Cons

The wait time on the phone could be improved.

Pros

Zenefits makes payroll processing and new hire onboarding a breeze. It also keeps all employee records in one place, eliminating the need for paper.

Cons

They previously had a support phone number that connected you to a live service representative. I wish they would reintroduce that feature or perhaps introduce an online chat or talk function where you can communicate with a live person. Many questions can be addressed online or through well prepared learning videos or written content, and service inquiries are typically resolved within 1 or 2 business days.

Pros

As a small office with limited resources and expertise for HR related tasks, Zenefits makes it easy, allowing us to spend less time worrying about the small things.

Cons

Sometimes, I wish their customer response time was a bit quicker.

Pros

I must say this software has been the most efficient solution for maintaining and following simple HR protocols.

Cons

I genuinely believe that there is nothing that could be added or removed to make this software better.