Ethan
Telecommunications, 51-100 employees
Less than a year
“Great HR Software”
Pros
I found it incredibly easy to use, and it provided all the necessary information I needed.
Cons
I wasn't fond of the excessive number of emails I received for every update.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Max
Telecommunications, 51-100 employees
Less than a year
“Highly recommend Zenefits”
Pros
The employee onboarding and timekeeping features are extremely beneficial. They bring transparency to employees, eliminating any confusion regarding hours worked and available or used PTO.
Cons
It would be convenient if the insurance card could be directly downloaded from the app.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Camille
Telecommunications, 51-100 employees
Less than a year
“Great product for growing companies!”
Pros
It's remarkably straightforward to navigate, suitable for users of all levels.
Cons
From my perspective, I don't have any features I dislike. The aspects I use in Zenefits are extremely user friendly without unnecessary clutter.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jeremy
Events Services, 51-100 employees
More than a year
“Zenefits!”
Pros
It's user-friendly, and support is readily available.
Cons
I haven't faced any drawbacks. All my questions have been answered promptly and professionally.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christian
IT, 51-100 employees
More than a year
“Excellent HR Tool”
Pros
Conveniently accessible through one portal, with everything consolidated on a single website.
Cons
Navigation can be a bit challenging at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maclain
IT, 51-100 employees
Less than a year
“Zenefits is a go to product”
Pros
Navigation is straightforward, with a great user interface.
Cons
It's challenging to reach specific contacts within your company.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
6
Functionality
10
MiHyen
IT, 51-100 employees
More than a year
“Zenefits is great!”
Pros
The integration process and inputting employee data are both very straightforward.
Cons
Every aspect of the software is straightforward to use. However, contacting a direct person for issues could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Heather
Graphic Design, 51-100 employees
More than a year
“Zenefits is great for our company”
Pros
It seamlessly integrates with our other applications, and their customer service is top-notch.
Cons
I haven't found anything that I dislike about Zenefits.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sirena
Human Resources, 1-10 employees
More than a year
“Great value with great service!”
Pros
I appreciate the abundance of features offered by Zenefits for a reasonable price, as well as their excellent customer service.
Cons
I haven't encountered any limitations because I haven't needed more than the current services it offers. I understand that additional features may come at an additional cost.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not specified, 51-100 employees
More than a year
“Zenefits review”
Pros
The Zenefits team is always helpful and supportive, providing valuable assistance whenever needed.
Cons
Reporting and integrations could be a bit more comprehensive.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kiyo
Nonprofits, 11-50 employees
More than a year
“Good bang for your buck”
Pros
With limited HR resources, Zenefits makes it easy for our small office to manage HR tasks efficiently.
Cons
I sometimes wish their customer response time was a bit faster.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Byung
Real Estate, 11-50 employees
More than a year
“One Stop HR Solution”
Pros
Zenefits simplifies payroll processing and new hire onboarding, reducing the need for paperwork.
Cons
They used to have a support phone number connecting to a live service representative. I wish they would reintroduce that feature or perhaps implement an online chat or talk function for quicker assistance.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Oliver
Business Supplies and Equipment, 11-50 employees
More than a year
“Zenefits is a all in one HR & Payroll & Benefits Solution”
Pros
Setting up Zenefits was effortless, and it saves us a lot of time while ensuring compliance.
Cons
Honestly, there's nothing I dislike about Zenefits.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tai
IT, 51-100 employees
More than a year
“Great for onboarding!”
Pros
Zenefits has been indispensable for onboarding, benefits, and payroll management.
Cons
Occasionally, the customer support response time is slow.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Maegan
Manufacturing, 11-50 employees
More than a year
“Easy to Use and Multifaceted”
Pros
Zenefits is an innovative HR tool that's exceptionally easy to use. Updating personal information and referring to the Organization Chart is a breeze.
Cons
The pay stub feature can be a tad confusing, and the wait times during phone calls are a bit lengthy.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Lily
IT, 51-100 employees
Less than a year
“Super Easy to use”
Pros
I particularly enjoy the features for payroll, timekeeping, and health benefits.
Cons
I had no trouble understanding Zenefits; I absolutely love it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ashley
Finance, 1-10 employees
More than a year
“Trusted Partnership”
Pros
Zenefits excels in organizing and explaining HR matters, particularly payroll, which is incredibly user-friendly.
Cons
The phone wait time could be improved.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Sandra
Accounting, 1-10 employees
Less than a year
“Zenefits is not great”
Pros
The initial experience was great, but unfortunately, things went downhill after a corporate acquisition.
Cons
It's frustrating that there's no way to pull a single report showing how the payroll corresponds to bank transactions. Sometimes, there are significant discrepancies between the reports and bank debits, and tech support hasn't been very helpful in resolving this issue.
Rating Distribution
Ease of use
2
Value for money
1
Customer Support
1
Functionality
5
Kristi
IT, 51-100 employees
More than a year
“Extremely user- friendly! Best HR platform I've ever used”
Pros
It's fantastic that it's an all-in-one application, eliminating the need to switch between multiple windows. Tracking employee hours is transparent and precise.
Cons
I'm not fond of the inability to directly download insurance cards. While there's an option on the app, it might be disabled for my company. However, Zenefits does provide contact details for the insurance companies, simplifying the process.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Shannon
Engineering, 11-50 employees
More than a year
“Zenefits - WSPA Review”
Pros
It's easy to use for both administrators and employees.
Cons
Reminders are sent but can't be easily removed from the home page of my administrator section.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10