serviceMetLife Insurance Company Reviews
15 Reviews
Overall Rating
3.5
15 Reviews
Rating Distribution
5
(3)
4
(3)
3
(7)
2
(2)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Overall Rating
3.5
15 Reviews
Rating Distribution
5
(3)
4
(3)
3
(7)
2
(2)
1
(0)
Satisfaction Score
Ease of use
7
Value for money
7
Customer Support
8
Functionality
7
Filters
Industry
Provider Size
Time Used
Lackluster Claims Experience
Lackluster Claims Experience
Pros
MetLife Insurance offers a wide range of insurance options, making it convenient for us to find coverage for our business needs. Their customer service team is knowledgeable and responsive.
Cons
However, our recent experience with a property damage claim was disappointing. The claims process was slow, and we had to follow up multiple times to receive updates.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
T. Robinson
Business, 21-50 employees employees
Aug 09, 2023
Mixed Feelings
Mixed Feelings
Pros
MetLife Insurance provides a comprehensive array of insurance services that cater to different needs. Their policies are customizable, allowing us to tailor coverage to our preferences.
Cons
However, weve encountered challenges when trying to make changes to our policies. The process was not as seamless as we had hoped, resulting in some frustration.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
S. Davis
Small Business, 11-20 employees employees
Jul 29, 2023
Reliable Coverage and Service
Reliable Coverage and Service
Pros
MetLife Insurance has been a dependable provider for both our personal and business insurance needs. Their coverage options are extensive, and their claims process is efficient. We appreciate their commitment to providing quality service.
Cons
The premium costs for certain policies can be higher compared to other providers, but the reliability of the coverage outweighs the costs.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
K. Williams
Business, 51-100 employees employees
Jul 13, 2023
Exceptional Service
Exceptional Service
Pros
MetLife Insurance has provided us with exceptional service and coverage options. Their policies are tailored to our needs, and their customer service team is responsive and informative.
Cons
While the coverage is reliable, its important to carefully consider the costs, as certain policies can be more expensive compared to other providers.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
H. Garcia
Family, N/A employees
Jun 19, 2023
Inconsistent Service
Inconsistent Service
Pros
MetLife Insurance offers a range of insurance options that cover various aspects of our lives. Their online tools for policy management are user-friendly and accessible.
Cons
Unfortunately, weve had inconsistent experiences with their claims process. While some claims were processed smoothly, others required repeated follow-ups for resolution.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
L. Martinez
Family, N/A employees
Jun 04, 2023
Lackluster Claims Experience
Lackluster Claims Experience
Pros
MetLife Insurance offers a range of insurance options, and their website is user-friendly for managing policies. The initial policy setup was smooth, and customer service was responsive.
Cons
However, our recent experience with a home insurance claim was less than satisfactory. The claims process was slow, and communication was lacking, leaving us frustrated during an already stressful time.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
4
R. Davis
Small Business, 11-20 employees employees
Jun 01, 2023
Disappointing Claims Process
Disappointing Claims Process
Pros
MetLife Insurance has a reputation for reliability, which is why we chose them for our familys insurance needs. However, our recent experience with a home insurance claim has been disappointing. The claims process was lengthy, and we had to provide extensive documentation multiple times.
Cons
The claims process has been the most frustrating aspect of our experience with MetLife. The delays and repeated document requests made an already stressful situation more challenging.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
E. Ramirez
Individual, N/A employees
May 19, 2023
Slow Claims Process
Slow Claims Process
Pros
MetLife Insurance offers a range of coverage options that cater to different needs. Their website is user-friendly, and their customer service has been helpful in addressing our inquiries.
Cons
However, we encountered delays during the claims process for a recent auto accident. The process took longer than expected, causing inconvenience.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
P. Clark
Small Business, 11-20 employees employees
May 07, 2023
MetLifes Solid Services
MetLifes Solid Services
Pros
MetLife Insurances range of services, from auto to health insurance, has allowed us to cover our familys needs conveniently. Their customer service is responsive and informative, making it easy to understand policy details and make informed decisions.
Cons
While MetLifes services are comprehensive, we did experience a minor hiccup during the enrollment process. It took a bit longer than expected to finalize our policies.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
M. Thompson
Family, N/A employees
Apr 16, 2023
Disappointing Communication
Disappointing Communication
Pros
MetLife Insurance offers a variety of insurance options, which initially attracted us to their services. However, our experience with their customer service has been disappointing. Communication regarding policy updates and changes has been unclear and inconsistent.
Cons
The lack of clear communication has led to misunderstandings and confusion. It would be helpful if they could improve their communication channels.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
G. Lee
Family, N/A employees
Mar 24, 2023
Mediocre Experience
Mediocre Experience
Pros
MetLife Insurance offers a variety of coverage options, which allowed us to choose policies that suit our needs. Their website is easy to navigate, making policy management convenient.
Cons
However, weve found their customer service to be lacking in responsiveness. It took multiple attempts to get answers to our inquiries, leading to frustration.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
6
E. Anderson
Small Business, 6-10 employees employees
Mar 11, 2023
Comprehensive Coverage
Comprehensive Coverage
Pros
MetLife Insurance offers a wide range of insurance products, making it easy for us to find coverage for our diverse needs. Their customer service team has been helpful in explaining policy details and assisting with any questions weve had.
Cons
While the coverage is comprehensive, weve found that the pricing can be a bit higher compared to other providers. Its important to weigh the benefits of coverage against the cost.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
S. Patel
Small to Mid-sized Business, 21-50 employees employees
Mar 09, 2023
Comprehensive and Reliable Coverage
Comprehensive and Reliable Coverage
Pros
MetLife Insurance has been our go-to provider for several years now. Their wide range of insurance options, from auto to life insurance, has given us peace of mind. Their claims process has been efficient, and weve received prompt payouts when needed.
Cons
While the coverage is reliable, the premium costs can sometimes be on the higher side. Weve had to carefully consider our budget when opting for certain coverage levels.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
A. Johnson
Small Business, 6-10 employees employees
Feb 27, 2023
Comprehensive and Easy to Navigate
Comprehensive and Easy to Navigate
Pros
MetLife Insurances range of services, from life to home insurance, provides comprehensive coverage. Their website is intuitive and easy to navigate, allowing us to manage our policies effortlessly.
Cons
Weve noticed that premiums for certain coverage levels can be higher compared to other providers. Its important to carefully assess the benefits of coverage against the costs.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
J. Martinez
Small Business, 6-10 employees employees
Feb 14, 2023
Average Insurance Provider
Average Insurance Provider
Pros
MetLife Insurance offers a variety of insurance options that cater to different needs. Their customer service is responsive, and the claims process is relatively straightforward. Their range of services makes it convenient to manage multiple insurance needs under one provider.
Cons
While the claims process is straightforward, it can sometimes be slow. Weve experienced delays in receiving claim payouts, which can be frustrating when dealing with unexpected expenses.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
L. Anderson
Small to Mid-sized Business, 11-20 employees employees
Jan 14, 2023
Filters
Lackluster Claims Experience
Lackluster Claims Experience
Pros
MetLife Insurance offers a wide range of insurance options, making it convenient for us to find coverage for our business needs. Their customer service team is knowledgeable and responsive.
Cons
However, our recent experience with a property damage claim was disappointing. The claims process was slow, and we had to follow up multiple times to receive updates.
Ease of use
6
Value for money
7
Customer Support
8
Functionality
7
T. Robinson
Business, 21-50 employees employees
Aug 09, 2023
Mixed Feelings
Mixed Feelings
Pros
MetLife Insurance provides a comprehensive array of insurance services that cater to different needs. Their policies are customizable, allowing us to tailor coverage to our preferences.
Cons
However, weve encountered challenges when trying to make changes to our policies. The process was not as seamless as we had hoped, resulting in some frustration.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
S. Davis
Small Business, 11-20 employees employees
Jul 29, 2023
Reliable Coverage and Service
Reliable Coverage and Service
Pros
MetLife Insurance has been a dependable provider for both our personal and business insurance needs. Their coverage options are extensive, and their claims process is efficient. We appreciate their commitment to providing quality service.
Cons
The premium costs for certain policies can be higher compared to other providers, but the reliability of the coverage outweighs the costs.
Ease of use
9
Value for money
9
Customer Support
8
Functionality
9
K. Williams
Business, 51-100 employees employees
Jul 13, 2023
Exceptional Service
Exceptional Service
Pros
MetLife Insurance has provided us with exceptional service and coverage options. Their policies are tailored to our needs, and their customer service team is responsive and informative.
Cons
While the coverage is reliable, its important to carefully consider the costs, as certain policies can be more expensive compared to other providers.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
H. Garcia
Family, N/A employees
Jun 19, 2023
Inconsistent Service
Inconsistent Service
Pros
MetLife Insurance offers a range of insurance options that cover various aspects of our lives. Their online tools for policy management are user-friendly and accessible.
Cons
Unfortunately, weve had inconsistent experiences with their claims process. While some claims were processed smoothly, others required repeated follow-ups for resolution.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
8
L. Martinez
Family, N/A employees
Jun 04, 2023
Lackluster Claims Experience
Lackluster Claims Experience
Pros
MetLife Insurance offers a range of insurance options, and their website is user-friendly for managing policies. The initial policy setup was smooth, and customer service was responsive.
Cons
However, our recent experience with a home insurance claim was less than satisfactory. The claims process was slow, and communication was lacking, leaving us frustrated during an already stressful time.
Ease of use
6
Value for money
5
Customer Support
6
Functionality
4
R. Davis
Small Business, 11-20 employees employees
Jun 01, 2023
Disappointing Claims Process
Disappointing Claims Process
Pros
MetLife Insurance has a reputation for reliability, which is why we chose them for our familys insurance needs. However, our recent experience with a home insurance claim has been disappointing. The claims process was lengthy, and we had to provide extensive documentation multiple times.
Cons
The claims process has been the most frustrating aspect of our experience with MetLife. The delays and repeated document requests made an already stressful situation more challenging.
Ease of use
4
Value for money
4
Customer Support
6
Functionality
4
E. Ramirez
Individual, N/A employees
May 19, 2023
Slow Claims Process
Slow Claims Process
Pros
MetLife Insurance offers a range of coverage options that cater to different needs. Their website is user-friendly, and their customer service has been helpful in addressing our inquiries.
Cons
However, we encountered delays during the claims process for a recent auto accident. The process took longer than expected, causing inconvenience.
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
P. Clark
Small Business, 11-20 employees employees
May 07, 2023
MetLifes Solid Services
MetLifes Solid Services
Pros
MetLife Insurances range of services, from auto to health insurance, has allowed us to cover our familys needs conveniently. Their customer service is responsive and informative, making it easy to understand policy details and make informed decisions.
Cons
While MetLifes services are comprehensive, we did experience a minor hiccup during the enrollment process. It took a bit longer than expected to finalize our policies.
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
M. Thompson
Family, N/A employees
Apr 16, 2023
Disappointing Communication
Disappointing Communication
Pros
MetLife Insurance offers a variety of insurance options, which initially attracted us to their services. However, our experience with their customer service has been disappointing. Communication regarding policy updates and changes has been unclear and inconsistent.
Cons
The lack of clear communication has led to misunderstandings and confusion. It would be helpful if they could improve their communication channels.
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
G. Lee
Family, N/A employees
Mar 24, 2023
Mediocre Experience
Mediocre Experience
Pros
MetLife Insurance offers a variety of coverage options, which allowed us to choose policies that suit our needs. Their website is easy to navigate, making policy management convenient.
Cons
However, weve found their customer service to be lacking in responsiveness. It took multiple attempts to get answers to our inquiries, leading to frustration.
Ease of use
8
Value for money
6
Customer Support
7
Functionality
6
E. Anderson
Small Business, 6-10 employees employees
Mar 11, 2023
Comprehensive Coverage
Comprehensive Coverage
Pros
MetLife Insurance offers a wide range of insurance products, making it easy for us to find coverage for our diverse needs. Their customer service team has been helpful in explaining policy details and assisting with any questions weve had.
Cons
While the coverage is comprehensive, weve found that the pricing can be a bit higher compared to other providers. Its important to weigh the benefits of coverage against the cost.
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
S. Patel
Small to Mid-sized Business, 21-50 employees employees
Mar 09, 2023
Comprehensive and Reliable Coverage
Comprehensive and Reliable Coverage
Pros
MetLife Insurance has been our go-to provider for several years now. Their wide range of insurance options, from auto to life insurance, has given us peace of mind. Their claims process has been efficient, and weve received prompt payouts when needed.
Cons
While the coverage is reliable, the premium costs can sometimes be on the higher side. Weve had to carefully consider our budget when opting for certain coverage levels.
Ease of use
9
Value for money
8
Customer Support
9
Functionality
8
A. Johnson
Small Business, 6-10 employees employees
Feb 27, 2023
Comprehensive and Easy to Navigate
Comprehensive and Easy to Navigate
Pros
MetLife Insurances range of services, from life to home insurance, provides comprehensive coverage. Their website is intuitive and easy to navigate, allowing us to manage our policies effortlessly.
Cons
Weve noticed that premiums for certain coverage levels can be higher compared to other providers. Its important to carefully assess the benefits of coverage against the costs.
Ease of use
7
Value for money
9
Customer Support
7
Functionality
7
J. Martinez
Small Business, 6-10 employees employees
Feb 14, 2023
Average Insurance Provider
Average Insurance Provider
Pros
MetLife Insurance offers a variety of insurance options that cater to different needs. Their customer service is responsive, and the claims process is relatively straightforward. Their range of services makes it convenient to manage multiple insurance needs under one provider.
Cons
While the claims process is straightforward, it can sometimes be slow. Weve experienced delays in receiving claim payouts, which can be frustrating when dealing with unexpected expenses.
Ease of use
7
Value for money
6
Customer Support
8
Functionality
6
L. Anderson
Small to Mid-sized Business, 11-20 employees employees
Jan 14, 2023