Last Updated Nov 5, 2025

Overview

Actionstep software offers an all-in-one legal practice management solution, combining case management, billing, and document automation. While its broad functionality takes time to fully master, its ability to streamline workflows makes it a solid choice for growing law firms seeking efficient practice operations.

Get A Firsthand Look At Software
Watch Free Demo

Overall Rating

Based on 21 users reviews

3.8

Rating Distribution

Positive

62%

Neutral

29%

Negative

10%

Starting Price
Custom

Actionstep Specifications

Case Management

Document Management

Client Management (CRM)

Billing & Invoicing

View All Specifications

What Is Actionstep?

Overview

Actionstep is a cloud-based legal practice management software designed for law firms of all sizes. It caters specifically to legal professionals, offering solutions for managing cases, clients, billing, and workflow automation. With its all-in-one approach, Actionstep helps reduce inefficiencies in legal practices by streamlining operations, enhancing collaboration, and improving overall firm management. It is especially effective for growing law firms looking to move away from disjointed systems.

Actionstep Pricing

Actionstep software offers three packages:

  • Practice Pro: Designed for multi-practice and boutique firms
  • Practice Pro + Accounting: All features of Practice Pro, plus built-in general ledger accounting
  • Premier: Offers advanced BI and collaboration
Custom pricing is offered for all plans. Actionstep cost will differ depending on your organization type and needs. Users can get pricing for the plan that best suits them.

Actionstep Integrations

The software seamlessly integrates with various popular business applications, including:

Watch a free Actionstep demo to learn more about its integrations.

Who Is Actionstep For?

Action step software is designed for businesses of all sizes in the legal industry.

Is Actionstep Right For You?

Actionstep is a leading solution in the legal industry, designed to streamline complex tasks and empower legal teams to focus on delivering exceptional legal services instead of administrative work. By saving time and boosting productivity, it helps firms operate more efficiently. Scalable and secure, Actionstep is trusted by thousands of law firms, including Boylan Lawyers, ProLegis Lawyers, and Sanderson Weir.

Still not sure if Actionstep is right for you? Get in touch with our customer support team at (661) 384-7070, and it will help you make the best decision.

Actionstep Features

Actionstep centralizes all client-related information, facilitating easy access to case details and communication history. This enhances collaboration among team members, leading to better client service and streamlined case handling.

See How It Works

This feature enables users to create templates and generate legal documents swiftly. By minimizing manual entry, this function reduces errors and saves time, allowing legal professionals to focus on more complex tasks and improve overall productivity.

See How It Works

The software simplifies invoicing and financial tracking within one platform. Automated billing processes help firms maintain accurate financial records while providing clear visibility into revenue, which aids in timely payments and better financial management.

See How It Works

Users can enhance client engagement by providing a secure space for sharing documents and communication. This transparency improves client satisfaction, fosters trust, and allows clients to access important information easily, streamlining collaboration between the firm and its clients.

See How It Works

Time tracking enables legal professionals to log billable hours efficiently, ensuring accurate invoicing and project tracking. This feature supports better financial oversight, helps identify time management trends, and maximizes profitability for law firms.

See How It Works

Pros And Cons of Actionstep

Pros

  • Regular updates

  • Comprehensive suite of tools

  • Enables custom workflows

  • Excellent customer support

  • Mobile app

Cons

  • Budgeting capabilities could be better, according to software users

  • Initial training required

  • Billing features requires updates

Actionstep Reviews

Total 21 reviews

3.8

All reviews are from verified customers

Rating Distribution

5

Stars

38%

4

Stars

24%

3

Stars

24%

2

Stars

5%

1

Stars

10%

Share your experience

C

charmaine

Accounting, 1-10 employees

More than a year

3.0
May 2024

Billing should improve

Pros

Navigation becomes easy once one understands the software's capabilities and it is affordable to purchase and maintain, particularly for a small firm.

Cons

The billing module could be improved and having a technician visit in person at the beginning would have been helpful instead of relying solely on online learning, which took a long time.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

4

Functionality

6

R

Ryan

Legal Services, 1-10 employees

More than a year

1.0
March 2024

Think before choosing it

Pros

It is compatible with Mac and functions okay most of the time.

Cons

The annual subscription skyrocketed from $1,306.80 in 2023 to $5,794.80 in 2024, a 450% increase in just one year. This is simply outrageous and unaffordable for a sole practitioner. I have been using the platform since 2018, structuring my entire practice around Actionstep, including trust accounting, bank accounts and client management. Transitioning to another platform would be prohibitively expensive. It feels like they lured customers in with low pricing and then took advantage of them. Customer support has also been quite poor.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

L

Lisa

Law Practice, 1-10 employees

More than a year

5.0
November 2023

great option for lawyers

Pros

We appreciated the ability to create workflows tailored to our specific practice while also having the option to use pre set workflows. The client management and task automation features are incredibly useful.

Cons

My main frustration is that we created a web form for staff to easily create new potential client matters using the information provided. Unfortunately, 90% of the submissions are spam and I have to sift through them daily because bots are filling out the forms. Actionstep simply refers us to our IT department, but we already have filters in place. This is a significant issue that consumes a lot of my time, and resolving it would greatly improve our work experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Frequently Asked Questions

Yes, Actionstep offers an API.

Actionstep supports English.

Actionstep integrates with Gmail, DocuSign and Xero.

Actionstep supports Android and iOS devices.

Users can get pricing for a tailormade plan.

The typical users of Actionstep are those in the legal industry.

Actionstep offers email, chat, phone support, Knowledge Base and FAQs.