Last Updated Dec 16, 2025

Overview

CharityTracker is an intuitive, budget-friendly nonprofit case management CRM for organizations focused on real-world impact. It lacks advanced reporting but is user-friendly software that serves 30,000+ users globally. It offers robust tools for effective client management and community collaboration and provides support with a solution that adapts to evolving needs.

Get A Firsthand Look At Software
Watch Free Demo

Overall Rating

Based on 69 users reviews

4.6

Rating Distribution

Positive

94%

Neutral

6%

Negative

0%

Starting Price
USD20

seat/month

CharityTracker Specifications

Case Management

Document Management

Client Management (CRM)

Billing & Invoicing

View All Specifications

What Is CharityTracker?

Overview

CharityTracker offers a dynamic CRM solution to organizations that strive to make an effective difference in the community. It is an easy and affordable option, featuring an environment that is HIPAA-compliant and supporting over 20,000 users from all over the world. CharityTracker has a comprehensive suite through which one can better serve their clientele, make informed decisions on data, and build partnerships. It works with organizations to bring a positive impact on the community.

CharityTracker Pricing

CharityTracker price is available through three plans, as mentioned below:

  • Basic Plan: $20/user/month
  • Plus Plan: $40/user/month
  • Pro Plan: $60/user/month
A 14-day free trial is also offered. Users can get pricing for the plan as per their requirements.

Disclaimer: The pricing is subject to change.

CharityTracker Integrations

CharityTracker does not provide the integration details on its website. However, you can watch a free CharityTracker demo to learn more about its integrations.

Who Is CharityTracker For?

CharityTracker is used in a variety of sectors and industries such as:

  • Churches
  • Hospitals & Healthcare
  • Disaster Recovery
  • Food Bank & Pantry
  • Human Services
  • Clearing Houses
  • Social Work
  • Domestic Violence

Is CharityTracker Right For You?

CharityTracker software is the right choice due to its intuitive interface, real-time reporting, and customizable features. It excels in managing client information and tracking donations, making it perfect for non-profits and community service organizations. Its robust support and streamlined operations enhance efficiency, ensuring effective charitable activities and services management.

Do you still have questions about choosing CharityTracker for your legal firm? Call (661) 384-7070 for expert guidance and support from our customer service team.

CharityTracker Features

This essential feature records and manages demographic community data, allowing for effective assistance, documentation, and goal setting. By organizing information comprehensively, it ensures that each client receives personalized care.

See How It Works

This time-saving feature enables clients to complete their intake forms and request assistance digitally from anywhere. It greatly reduces the administrative burden on staff and allows them to optimize their time for other critical tasks.

See How It Works

This robust feature integrates barcode scanning to streamline client service processes. Speeding up client identification and minimizing manual data entry reduces wait times and enhances service efficiency.

See How It Works

This vital feature tracks every client interaction to measure the impact of services and track outcomes. It provides valuable insights into service effectiveness, helping organizations work towards client self-sustainability and improved outcomes.

See How It Works

This important feature allows for the creation of tailored assessments, enabling meaningful data collection. It helps demonstrate organizational impact to the financers/funders and ensures that assessments align with specific goals and needs.

See How It Works

CharityTracker Reviews

Total 69 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

26%

3

Stars

6%

2

Stars

0%

1

Stars

0%

Share your experience

P

Pat

Hospital & Health Care, 500+ employees

More than a year

5.0
October 2025

Excellent for group communication and reports

Pros

The bulletin feature made communicating with a large group really simple. It is also helpful that our agency can edit its own entries and the customizable reports are very useful.

Cons

We had to keep re-uploading the same Release of Information forms every time we added a new family member. The service description box also does not have any formatting options, so we had to create our own strict rules for how to write entries.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

M

Merlin

Alternative Medicine, 11-50 employees

Less than 6 months

5.0
June 2025

A really great & simple product

Pros

This is a really great product, it is easy to use, super helpful and I have not had a single issue, everything works smoothly and is very user-friendly. Amazing, amazing!

Cons

It can be a little slow sometimes but other than that, I don't have any complaints. It is a great and very helpful product overall.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

V

VALERIA

Non-Profit Organization Management, 51-100 employees

Less than a year

4.0
May 2025

Gets the basic job done

Pros

It is fine for what it is but it is not the best tool I've used. I personally prefer Salesforce but this one gets the job done.

Cons

It does not connect with other platforms we use daily like Salesforce which would be really helpful.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Frequently Asked Questions

No, CharityTracker does not offer an API.

No, CharityTracker does not support mobile devices.

CharityTracker still needs to provide the integration details on its website.

CharityTracker supports only the English language.

The CharityTracker cost is covered through three plans. A Basic plan is $20/user/month, a Plus plan is $40.00/user/month, and a Pro plan is $60.00/user/month.

Typical users of CharityTracker are organizations involved in charitable activities such as social work, churches, domestic violence, human services, clearing houses, food banks and pantries, disaster recovery, and hospitals and healthcare.

CharityTracker provides support through phone, live chat, email, and FAQs/forums.