CharityTracker Reviews

Pros

Being able to connect clients with basic-needs assistance without sending them on a pointless runaround has been incredibly valuable. Instead of making 40 phone calls and chasing resources with all kinds of random restrictions, I can point people in the right direction much more efficiently.

Cons

Would be nice if there were more options for organizations that need stronger privacy controls, like domestic violence agencies and legal aid groups.

Pros

It works as a simple database and serves as a really effective platform for agencies that work together to provide services. It's basic but it does the job well and it can also be customized without much trouble.

Cons

A few parts of CharityTracker can be a little unclear when it comes to deciding what information belongs where. The biggest example is the assistance tab versus the notes section although I assume that ultimately depends on how each agency or collaborative chooses to organize things.

Pros

Its great being able to identify clients who may be taking advantage of the system.

Cons

I really can't think of any drawbacks. It handles everything we need it to do.

Pros

Having a clear view of where our clients have been and where they still need to go for support in the community has been incredibly helpful. Macon Aim and Charity Tracker have supported our Parents as Teachers families in many meaningful ways.

Cons

The biggest thing we still need is more community resources. The more options and support available, the more help we can offer to our families.

Pros

Having a clear view of what other organizations are doing in our area has been really valuable. It keeps us from duplicating work, helps us concentrate on services that are missing and makes it easier to direct people to organizations that already handle certain needs well.

Cons

some services are not very easy to locate unless I scroll through the full list. A few organizations list them separately but with others the details are buried in their profile which makes searching less convenient.

Pros

Its really useful for an organization like ours when it comes to keeping track of people who are requesting assistance. It helps a lot with our internal organization and gives us a clear reminder of who we've already helped and how frequently we've provided support.

Cons

One mixed area is the search function because it's extremely flexible. On the positive side, I can type in a name without being completely exact and still usually get a match. The downside is that it often returns too many results so it takes extra time to sort through them to find the right person. The search tolerances could definitely use some adjustment.

Pros

Local agencies can see what others are doing which helps cut down on duplicate assistance and keeps support better coordinated.

Cons

At this point, I haven't come across any features that I dislike.

Pros

The biggest benefit has been how well it has helped us connect with other agencies.

Cons

It hasn't been quite as relevant for our church since we don't do extensive social work or case management.

Pros

I find it to be very user friendly. Our organization needed something people with all levels of experience could use to track client outcomes and it has really delivered on that.

Cons

Outcomes section could be improved, you have to delete the entire section if you want to remove a goal that was entered before.

Pros

Using it feels a lot like browsing a website which makes the whole system very simple to work with.

Cons

The reporting side could still be more user-friendly although it has definitely gotten better over time.

Pros

Seeing the assistance and insights shared by other agencies in the community is really valuable because it helps us understand how to support someone in the most effective way instead of extending help longer than necessary by doing too much.

Cons

Need a separate account for each subscription instead of having a group pricing option that would let multiple people use the platform.

Pros

Being able to monitor assistance and pull reports has been really useful.

Cons

Every now and then, searching by first and last name can be a little tricky so I have to go through a few pages to find the right person. It doesn't happen often though.

Pros

The ability to contact multiple organizations at once has been the biggest benefit of CharityTracker for our team. It saves us from making a bunch of phone calls or sending separate emails to different directors and outreach coordinators. Responses usually come back very quickly which means families and organizations can get help right away. The system is simple to navigate and I'm really happy we chose this software.

Cons

No complaints about it, it's been excellent software for us.

Pros

It has been really useful for keeping accurate records of the clients we enroll in our program.

Cons

My only wish is that more organizations and businesses in our community would use it so everyone could support one another better.

Pros

It allows us to view everything we've helped clients with in one place which has been really valuable and it also lets us create accurate reports for all the assistance we provide.

Cons

I've run into a few problems when trying to build reports that specifically track assistance alongside demographics.

Pros

I find it easy to use and it really helps us support people who are in need more effectively.

Cons

Only been using it for less than two months and up to this point I haven't come across any issues or negatives.

Pros

Working at a non-profit, I get referrals from other organizations and one thing I really appreciate is being able to update each group and keep them informed about how the referral turned out.

Cons

I honestly haven't run into any disappointments with CharityTracker.

Pros

Having the private notes feature is really helpful because it lets me keep certain information just for myself when needed.

Cons

A few of the reports can be tricky to customize to get the exact stats or demographic details we need.

Pros

Its so simple to get the hang of. I train new users in our County on how to use it and even those who are not very comfortable with computers are still able to understand the system and work through it without much trouble.

Cons

locating people when another user has entered the name with the wrong spelling is a headache. A search option that could recognize similar names would be a big help.

Pros

The setup process for Charity Tracker couldn't have been easier. Our team was fully operational quickly, with minimal training or hassle. We have employees with all kinds of computer skill levels and everyone is able to navigate the system without any trouble.

Cons

It doesn't support some of the reporting and analytics we'd like to have.