CharityTracker Reviews

Pros

Once the training is done, the platform is simple to access and use. It really helps us deliver services more effectively.

Cons

There isn't a way to train and onboard administrators online.

Pros

Found it to be userfriendly, the pricing is affordable and the whole platform feels very cohesive.

Cons

The interface looks a little outdated.

Pros

From the time I started using this software, it has been very user friendly.

Cons

I've only been using it for a short period but so far I haven't come across any issues with the software.

Pros

Moving between sections feels very simple and getting from one page to another is effortless.

Cons

There really isn't anything I dislike about it. Compared with other software, this one stands out in a very positive way.

Pros

Its so convenient to use. We use it to connect our clients' support needs with other resources they still have available and haven't fully used yet.

Cons

At this point, I haven't run into any issues with it.

Pros

Being able to search for a specific individual is really useful and makes the software very helpful to work with.

Cons

I've noticed that the same individual can end up with two separate accounts.

Pros

It turned out to be exactly what our community needed while coordinating efforts across agencies and nonprofit organizations. It really helps keep communication clear and makes it much easier to organize and share resources.

Cons

Up to this point, I haven't come across anything in the software that I dislike.

Pros

Getting around the software feels pretty user-friendly and the customer service team is always available whenever help is needed.

Cons

The reporting tools can be a bit tricky to locate and that part gave me more trouble than expected. Still, customer service is very responsive and does a good job walking you through it.

Pros

Posting different items so everyone can see them and keep track of them is very simple and works really well.

Cons

The data-entry part especially when logging where everything ends up, is still a little tricky to work through.

Pros

Getting around the client files is simple and the layout is easy to follow.

Cons

Pages take too long to load and the search function still needs improvement.

Pros

One of the most useful parts is being able to post a bulletin that goes out right away to all of our partners when someone needs help quickly. It's also really nice to get those bulletins by email and have the chance to step in and offer support wherever I can.

Cons

It would be even more valuable if more of our community partners used it consistently and that includes us on our side too.

Pros

The system is simple to use overall. I'm also able to customize it to fit my specific needs which helps a lot. On top of that, it lets me track the services clients receive in our community without any trouble.

Cons

Nothing comes to mind here. I honestly haven't run into anything I dislike about it.

Pros

Its pretty easy to use and moving from one form to another is simple and hassle-free.

Cons

Honestly I don't have any complaints about the software. I've been enjoying using it a lot.

Pros

Running a small rural organization, we were pretty new to data management and outcome tracking so having a tool like Charity Tracker+ has been a huge help. The platform is incredibly simple to work with, the interface feels clean and polished and there's a ton of flexibility to customize it however you need. Most importantly, the data we need is available within just a few clicks. It has saved us HOURS every month compared with trying to pull everything together from spreadsheets. We absolutely love it.

Cons

The system was built with multiple organizations in mind, while right now we're operating as a network of one. Because of that, we've had to adjust a few things to make it fit the way we track our information. Even so, it's still the best platform I've ever worked with.

Pros

The thing that really stands out is how detailed the reports are and I also appreciate that the software keeps information stored securely.

Cons

Even though the reports it generates are excellent, the reporting feature itself is fairly complicated to understand at first.

Pros

One of the best parts of Charity Tracker is having access to a knowledge base built from other charitable organizations. The sharing network is also really useful and the reporting features have been a big plus.

Cons

I honestly don't have any negative feedback about Charity Tracker.

Pros

Right from the start, it felt very simple to use. The interface is clean and clear so everything is simple to locate and get familiar with quickly. On top of that, it has helped bring our community together and made communication much better, with an amazing tracking system that works really well.

Cons

Honestly nothing significant comes to mind. I'm very happy with this app and its features and I would definitely recommend it.

Pros

Being in the education sector means staying connected with the wider community is a big part of the job. This software has made it much simpler to bring all our data together and manage it efficiently. Across the team, people have described it as a real relief to finally use something that doesn't take months to learn and understand.

Cons

It would be even better if there were a way to link accounts since we work very closely with another organisation.

Pros

Getting started with this product has been very simple and it has worked really well for our organization. The training has been excellent and their support team has been just as helpful.

Cons

There are times when it runs a bit slowly or crashes but nothing serious has happened because of it. Overall everyone seems pretty happy with it.

Pros

Being able to quickly confirm a person's eligibility, along with everyone else in the household, has been really helpful. It also makes it fast to check when someone last received support like commodities, senior boxes or emergency assistance.

Cons

Two computers can't both access the system unless we pay an extra fee. There are also times when information on individuals gets entered incorrectly at other locations and we're unable to fix those errors ourselves. Instead, we have to reach out to CharityTracker to have the corrections made.