HighQ

What Is HighQ?

HighQ, by Thomson Reuters, is a cloud-based legal collaboration and workflow platform for law firms, corporate legal departments, and government organizations. It centralizes document sharing, collaborative workspaces, and client portals, helping cut down on miscommunication and giving teams clearer visibility into legal work.

Automated workflows help assign tasks, share documents and data, and reduce administrative effort when processes involve repetitive steps or multiple stakeholders. Moreover, legal intake and self-service capabilities help departments handle routine requests without relying on manual coordination, while document automation supports more consistent handling of recurring work. HighQ also gives clients access to their legal matters, supports real-time document collaboration, and includes built-in AI for quick insights.

Overall, it combines collaboration, workflow automation, and legal service delivery tools in one platform.

What Is HighQ Best For?

HighQ stands out for automating repetitive legal workflows through trigger-based processes, solution templates, document automation, configurable dashboards, and APIs. Its templates support matter intake, contract lifecycle and asset management, transactions, and litigation, while document automation improves consistency and cuts down on errors. For law firms and legal departments, these capabilities can reduce administrative work and provide clearer visibility into legal operations, while connecting with existing productivity, document, CRM, and identity tools.

How Much Does HighQ Cost?

HighQ pricing is estimated to start at around $1,317/user/year, based on industry benchmarks. Actual costs vary and may depend on the selected capabilities, size of the firm, number of users, and other factors. It also offers the following three custom-priced plans:

• HighQ Essentials
• HighQ Advanced
• HighQ Premium

Optional add-ons are also available, such as:

• Connectors and integrations
• HighQ document automation

Additionally, users may incur potential extra costs. The following figures are estimates and may vary depending on provider terms and requirements.

• Implementation And Configuration: $5,000–$20,000
• Data Migration: $5,000–$25,000
• Custom Workflow Development: $5,000–$20,000
• Advanced User Training: $2,000–$10,000
• Third-Party Integration Consulting: $5,000–$15,000
• Data Cleansing And Preparation: $2,000–$10,000
• Custom Reporting And Dashboard Development: $3,000–$15,000
• Ongoing Technical Support Services: $2,000–$10,000/year

Users generally see HighQ as delivering good value for its capabilities. However, some feel the pricing is high, particularly for smaller teams or matters where the platform’s broader feature set may not be fully used.

Disclaimer: Pricing references are based on publicly available third-party information and industry benchmarks. Actual costs may vary.

HighQ Integrations

The software integrates with various third-party applications, including:

• Microsoft SharePoint
• eDoc
• iManage
• NetDocuments
• Office 365
• Docusign
• Adobe Sign
• Kira Systems
• Leverton

How Does HighQ Work?

Here's how users can navigate the software for day-to-day tasks:

• Log in to HighQ through the organization’s secure access method
• Open the relevant workspace or legal matter and review its dashboard for project status, activity, and key information
• Access, upload, organize, and share documents through the centralized file storage and document management tools
• Assign tasks and track timelines, deadlines, and project progress using the task management and calendar features
• Collaborate with colleagues and stakeholders through comments, activity streams, wikis, messaging, and shared workspaces
• Use workflow automation or solution templates to manage recurring legal processes and trigger-based tasks
• Create or access client portals and virtual data rooms to securely share matter information and collaborate with external parties
• Use built-in AI tools to summarize documents and pull out key information for faster review

Who Is HighQ For?

HighQ is for law professionals across different organization types, such as:

• Legal
• Government
• Corporate
• Media
• Global trade and supply
• Accounting and finance
• Audit

HighQ Use Cases

Based on our analysis of user feedback and HighQ software's current capabilities, we have identified the following scenarios where the software fits well:

1. Law Firms Managing Complex Client Matters

Ongoing coordination between attorneys, clients, and other stakeholders can quickly become a challenge. Client portals give clients continuous access to matter-specific information, while centralized documents and collaborative workspaces keep relevant materials together. This is particularly useful when teams need a clear flow of information throughout an engagement.

2. Corporate Legal Departments Standardizing Intake And Recurring Work

Corporate legal teams often receive the same types of requests again and again. HighQ lets them set up custom intake forms and self-service options, so employees can submit requests or find answers without waiting on the legal team. Its self-service Q&A tool also lets users ask questions in plain language and get summarized answers. This helps departments handle routine requests in a consistent way and frees up time for more complex work.

3. Transaction Teams Coordinating Due Diligence

HighQ fits transaction workflows where large volumes of documents and information need to be reviewed, organized, and shared among deal participants. Virtual data rooms provide a centralized environment for deal materials, while the due diligence guided workflow can automate document intake, surface risks, analyze documents, and produce structured reports. These capabilities support transactions that require controlled collaboration and organized review across multiple parties.

4. Legal Teams Overseeing Multi-Stage Projects And Deadlines

Managing transactions, litigation, or other matters usually involves multiple assignments and milestones and can become difficult to handle. HighQ provides support via task tracking, shared calendars, configurable dashboards, and document management. This gives teams different ways to monitor progress while keeping work materials connected to the matter. This matters most when legal project managers need visibility into responsibilities, deadlines, activity, and supporting documentation throughout a project.

Is HighQ Right For You?

Are legal teams still working across disjointed documents, matter data, and client communications? If so, HighQ may be a good fit.

HighQ brings documents, client portals, workflows, and structured matter data into one platform. For enterprise legal teams managing complex matters and large volumes of information, this range of features can make HighQ especially valuable.

For security-conscious users, it includes single sign-on, granular permissions, activity tracking, reporting, and digital rights management. Its parent company, Thomson Reuters, also follows compliance practices aligned with industry standards, with certifications including ISO 27001 and ISO 42001, along with CCPA and GDPR compliance.  

Additionally, as legal AI evolves toward using connected, real-time matter data, HighQ is responding with HighQ MCP. This gives compatible AI tools read-only access to authorized documents and iSheet data through natural-language prompts, while keeping existing access controls in place.

Organizations needing only basic document storage, however, may find HighQ more than they need.

Still not sure if it's the right choice for you? Contact us at (661) 384-7070 and let our experienced team assist you in making an informed decision.