Jotform Reviews

“so easy to use

Pros

The fact that it is so easy to use is what I like the most.

Cons

It does not have a website builder which I think would be a really useful feature to add.

“So useful for improving our department

Pros

It's been so useful for our team and has really helped us improve how we manage our department.

Cons

There is nothing I dislike. It is so user friendly. But maybe adding support in Spanish would be helpful.

“my top choice

Pros

For my collaborators, this has become a top choice for sharing documents with me and it works perfectly for that purpose.

Cons

I think the way it stores and organizes documents could be improved with a better system.

“easy to use for our team

Pros

Our team finds Jotform incredibly easy to use which lets us create and handle forms without any technical know-how. The customization is also great allowing us to shape the forms to fit our exact requirements.

Cons

Some of the more powerful features do take a bit of time to learn which can be challenging if you are new to building forms. Also while it is very capable, the paid plans might feel a bit expensive for small businesses or individuals just getting started.

“powerful tool for building forms

Pros

This is a genuinely powerful tool for building forms and the best part is that you don't need any coding experience to use it effectively. It makes creating professional forms accessible to everyone.

Cons

The initial sign-up process was a bit much but after that, I have nothing to complain.

“Very professional and works well

Pros

The forms look very professional and are user-friendly to build. I also like that it works with so many other programs for integration.

Cons

I dont have any real complaints, though having a few more free forms would be nice to give people a better trial experience.

“Great options

Pros

There are great options and widgets available. The support is also good and responds quickly. Overall the whole platform is really easy to use.

Cons

We have run into problems where data does not always transfer correctly to the app we are using. Plus simple formatting like automatically capitalizing the first letter of names and addresses, does not seem to be an option, even though we have requested the feature.

“Essential for my daily business operations

Pros

Jotform is essential for my business's daily operations and has been since I started. The forms are also highly customizable and have handled everything I have needed. I also love that I can embed them directly into my website, which is a great workaround for matching my brands look.

Cons

I keep hitting the data cap on the free version, so I have to clear out old information often. So I wish there was a cheaper paid plan that just offered more data as the current lowest tier is still too pricey for my needs. I would also like more control over the form's appearance like changing fonts. The forms look a bit dated too and could use a more modern design.

“efficient for saving data

Pros

Saving my data is an easy and efficient process with this platform.

Cons

It was a bit tricky to get used to at first. For a couple of months, I could not edit the information in my files but the team fixed that for me this month.

“All in one data and payment solution

Pros

We can collect payments and submission data all in one place. It is also simple to use and has great features like hiding questions if someone marks no so they do not have to fill out irrelevant parts. In short our experience with it has been fantastic.

Cons

The non-profit discount is not a flat 50%. Keep in mind that it is up to 50%. And we cannot afford to upgrade from the starter plan right now but we are hoping to in the future. On a positive note they did let us increase our limits by sharing the platform with friends and family.

“great convenience!

Pros

It makes it easy for our school to send out documents for families to sign, this is a huge help for working families or parents who live out of town and cannot easily come to our physical location.

Cons

Figuring out the software the first time took a little bit of effort.

“Easy to get the hang of

Pros

Getting the hang of it was not an issue and I have not run into any frustrating issues.

Cons

I think it would be great to have a feature that automatically sends out reminders for events.

“Very simple setup

Pros

Setting it up was very simple and it is just as easy for our customers to use.

Cons

So far I have not come across any issues that bother me.

“An amazing platform for satisfaction surveys

Pros

This is an amazing platform for running satisfaction surveys.

Cons

It is not the most user friendly for first-time users and I feel like a tutorial section would be really helpful.

“Great for beginners and pros

Pros

Jotform is great for beginners because of its easy to edit templates but it also has enough customization for pros.

Cons

One thing I noticed is that it requires you to verify your account before you can start using it.

“Made course sign-ups much easier

Pros

We used it to create a simple app link for course sign-ups. This has made tracking how many people are joining our courses much easier.

Cons

It has been excellent for our needs. However I personally wish the free version included more forms but that's just me. As I have no problem paying for what we need when it comes to this platform.

“Easy to build and customize forms

Pros

The forms are easy to build and customize. Plus Jotform gives us many ways to share and use them. It also provides analytics based on the responses.

Cons

Well the form did not look very good when we embedded it into our website.

“Simple drag-and-drop

Pros

Creating forms is not an issue with the drag-and-drop option which is simple to use even without technical skills.

Cons

I find the free version quite limited because you can only have 5 active forms.

“smooth customization...

Pros

We really like that we can customize the forms to look exactly the way we want.

Cons

The template choices are not as distinctive as I was hoping for.

“Great customization for my business

Pros

The customization options let me include anything that's relevant to my business right on the form.

Cons

As per me the user interface looks a bit unprofessional when I show it to a client.