"Softwarefinder" logo
icon-search
Jotform

Jotform

Last Updated

Key Takeaways

Generated from the text of customer reviews

Jotform - a no-code form builder - helps with the creation of surveys, client intake, as well as workflow automation. Users praise the drag-and-drop builder and template library, while lower-tier submission and form caps could be somewhat restrictive. Recently, Jotform has expanded past forms with AI Agents, Jotform Boards, along with a Claude integration.

Our Verdict

Jotform aligns with small to mid-sized teams that need data collection, along with e-signatures, and light workflow automation. Nonprofits, healthcare, and legal teams benefit most because the HIPAA support and e-signatures are particularly relevant in these regulated industries. Pricing stays reasonable until submission volume nears the Bronze/Silver caps. For no-code scalability over deep customization, we find that Jotform is a good fit.

Jotform Specifications

  • Content Creation and Editing Tools (WYSIWYG)
  • Media Library Management
  • Role-Based Permission
  • Template Management

Jotform Features

Data Management

Jotform's auto-delete tool removes unnecessary submission data, allowing scheduled deletion, submission review, and effortless data transfer to platforms like Google Sheets and Airtable. Submissions can be reviewed before permanent deletion, ensuring no critical data is lost in the process. This makes it particularly useful for organizations managing compliance-sensitive or time-bound records.

See How It Works
E-Signatures

Jotform e-signatures facilitate secure client signature collection on various documents, such as contracts, payment invoices, NDAs, and agreement forms. Users can share e-signature forms directly via email or through secure PDFs for seamless collaboration. Clients can sign from any device, making the entire process fully remote-friendly and paperless.

See How It Works
PDF Generation

PDF generation enables users to craft branded PDF templates, convert form entries to PDFs effortlessly, and instantly share polished contracts, invoices, and legal papers via email or popular cloud platforms like Google Drive and Dropbox. The Jotform PDF Editor and Smart PDF Forms give teams additional control over layout, branding, and automated document generation.

See How It Works
Data Collection

Utilize Jotform's dynamic online forms to swiftly collect client details. Design customized contracts, agreements, and invoices reflecting your brand for clients to conveniently complete on any device. Share form responses effortlessly with team members through visual reports, Excel and CSV exports, or a user-friendly spreadsheet via Jotform Tables. The Jotform Report Builder further transforms collected data into visual charts for easy sharing across teams.

See How It Works
Sharing And Collaboration

The platform simplifies colleague collaboration, facilitating form assignments, submission monitoring, and document sharing within a protected online account using Jotform Tables and Jotform Inbox. Teammates engage by commenting, responding to submissions, and implementing tags and filters for enhanced client data organization. Jotform Teams extends this further, allowing organizations to manage user roles, shared workspaces, and form permissions across the entire account.

See How It Works
AI Agents

Jotform AI Agents transform standard forms into conversational, AI-powered data collection experiences deployable across web, phone, Gmail, Instagram, and WhatsApp. With 7,000+ AI Agent templates and natural-language prompt support, teams can automate client interactions and reduce manual follow-up without writing any code.

See How It Works

Pros And Cons of Jotform

Pros

  • Improved back-end features and reporting functions

  • Easy-to-use form creator with customization and image upload options

  • Streamlines processes with digital forms and PDF reports

  • Offers seamless integration with popular platforms

Cons

  • Hard to read and fill out forms on mobile due to screen cutoff

  • Outdated verification process can result in data loss if locked out

Jotform Pricing

Starter

Bronze

Silver

Gold

Enterprise

  • 1 User Individual Plan

  • 100 MB Available Space

  • 5 Forms

  • 100 Fields per Form

  • 10,000 Monthly Form Views

  • 100 Monthly Submissions

  • 500 Total Submission Storage

  • 10 Monthly Payment Submissions

  • 10 Monthly Signed Documents

  • 1 User Individual Plan

  • 1 GB Available Space

  • 25 Forms

  • 250 Fields per Form

  • 100,000 Monthly Form Views

  • 1,000 Monthly Submissions

  • 10,000 Total Submission Storage

  • 100 Monthly Payment Submissions

  • 100 Monthly Signed Documents

  • 1 User Individual Plan

  • 10 GB Available Space

  • 50 Forms

  • 500 Fields per Form

  • 1,000,000 Monthly Form Views

  • 2,500 Monthly Submissions

  • 25,000 Total Submission Storage

  • 250 Monthly Payment Submissions

  • 250 Monthly Signed Documents

  • 1 User Individual Plan

  • 100 GB Available Space

  • 100 Forms

  • 1,000 Fields per Form

  • 10,000,000 Monthly Form Views

  • 10,000 Monthly Submissions

  • 100,000 Total Submission Storage

  • HIPAA-Enabled Features Available

  • No Branding

  • Unlimited Forms & Use

  • Unlimited Submissions

  • Multiuser Platform

  • Dedicated Support

  • User Management

  • Single Sign-On (SSO)

  • Service Level Agreements (SLA)

  • Data Residency

  • Professional Services

  • HIPAA-Enabled Features Available

Disclaimer: The pricing details were last updated on Aug 21, 2026 from the vendor's website. Please contact us for a tailored pricing list.

Jotform Reviews

Total 1242 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

28%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Share your experience

A

Anonymous

Hospital & Healthcare, 11-50 employees

Free Trial

4.0
January 2026

“simple form setup”

Pros

it delivered exactly what I needed to set up a fillable form for our new clients. I found the interface easy and it connected easily with the PDF form we were already using, letting me make adjustments as we went. Being able to use the service without paying right away is another big plus for me.

Cons

At first, I was confused about how the PDF would be returned after a client filled out a it submission. Once I realized the PDF updates in real time as responses are added, everything became very easy for me to use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

AH

Andrew H.

Information Technology and Services, 1-10 employees

Free Trial

5.0
December 2025

“More powerful than google forms”

Pros

As someone managing website content, I find it works great for collecting customer details in a clean, organized layout. It gives me more room to work than Google Forms ever did.

Cons

the overall visual design and feel aren't very great overall. It's absolutely the best otherwise in my view but not for UX.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

BY

BreeAnna Y.

Utilities, 1-10 employees

Free Trial

5.0
December 2025

“Customizable forms with helpful support”

Pros

From my experience, it has been pleasant to work with. The support team has been helpful and I like that most form elements can be adjusted so I can fine-tune designs and reuse templates later.

Cons

Honestly, there aren't many downsides I can point to, I mainly had to learn the layout of the commands but once I got the hang of it, I found the interface pretty easy to navigate.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

View All 1242 Reviews

Frequently Asked Questions

Does Jotform offer an API?

Yes, Jotform provides API access.

What language does Jotform support?

Jotform's platform interface is available in 18 languages, including English, Spanish, French, Italian, Portuguese, and German, etc.

What other apps does Jotform integrate with?

Jotform seamlessly integrates with various applications, such as Unito, Salesforce, Square, Mailchimp, Zoom, Stripe, Trello, Slack, Google Calendar, and ChatGPT.

Does Jotform have a mobile app?

Jotform offers a dedicated mobile app that's available for both iOS and Android users.

How much does Jotform cost?

The platform’s pricing starts at $39/month (Bronze). The full tier breakdown is: Starter (free), Silver ($49/month), Gold ($129/month), and Enterprise (custom pricing). Get in touch with us to get a personalized Jotform cost estimate.

Who are the typical users of Jotform?

Typical users include organizations in the following industries: government, healthcare, summer camps, restaurants, groceries, churches, animal shelters, photography, education professionals, small businesses, nonprofit organizations, and creative agencies.

What level of support does Jotform offer?

Jotform offers 24/7 support with channels including email/help desk ticket submission, live chat, FAQs, community forums, and a comprehensive knowledge base.