Total 1242 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

28%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

M

Marcus

Construction, 1-10 employees

Free Trial

5.0
October 2024

Fully customize any form we imagine

Pros

We have the ability to fully customize pretty much any form we can imagine, whether we start from a template or a blank page.

Cons

After someone fills out my form, I have to log into my account to see the results which I find annoying.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

T

Trevor

Individual & Family Services, 1-10 employees

Free Trial

5.0
October 2024

Very flexible with a modern interface

Pros

It is very flexible and has a simple yet modern interface.

Cons

We only get a limited number of forms we can create. As per me it is a major limitation.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

D

Damien

Media Production, 1-10 employees

More than a year

5.0
October 2024

A fantastic and easy to use solution

Pros

Jotform is a fantastic and easy to use solution. Plus it meet all my expectations.

Cons

Having the logo on the free plan is a bit irritating.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

L

Luciana

Telecommunications, 101-500 employees

Less than 6 months

4.0
October 2024

Easy to use and saved me time

Pros

The best part is how easy it is to use. It has saved me so much time.

Cons

Some of the more powerful features were a little confusing when we first tried them.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

T

Taryn

Public Policy, 51-100 employees

Less than a year

4.0
October 2024

Build forms easily without coding

Pros

I don't know how to code but this lets me build forms easily without that skill. The offline mode is also a feature I like.

Cons

Getting e-signatures sorted and organized in the app can be a bit tricky sometimes.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

T

Tara

Non-Profit Organization Management, 11-50 employees

More than a year

4.0
October 2024

Simple to create and easy to access

Pros

Creating new forms is simple and it is easy for people to access and fill them out. We have various departments using it for different things and it seems to meet all their needs so far.

Cons

I honestly cannot think of any issues because I have not had any problems myself and no one has reported any back to me.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

E

ENRIQUE

Health, Wellness and Fitness, 1-10 employees

Less than 6 months

5.0
October 2024

The top tool for building forms

Pros

Jotform is the top tool for building forms. It provides solutions that are simple, practical and very useful.

Cons

So far I have not found any disadvantages while using it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

D

Douglas

Government Administration, 500+ employees

Less than 6 months

5.0
October 2024

Practical with an elegant design

Pros

I like that it offers practicality, great features, an elegant design and a huge number of tools.

Cons

My experience has been satisfactory, so I do not have any complaints about the platform so far.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

C

Carli

Construction, 51-100 employees

Less than a year

5.0
October 2024

Excellent for gathering data

Pros

It is excellent for gathering data and really helps us with creating a productive workflow.

Cons

I think it could use more features, like incorporating AI.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

A

Arnaud

Sports, 1-10 employees

More than a year

5.0
October 2024

Easy and very user friendly

Pros

For the most part, it is easy and very user friendly. Like we can do almost anything with it, the results look professional and it is a big help for our customers.

Cons

Sometimes we have to spend time figuring out how to do something that should be easy to understand.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

T

Troy

Religious Institutions, 1-10 employees

Less than a year

5.0
September 2024

Extremely simple to use and customize

Pros

It is extremely simple to use. It gives you lots of options to customize the forms and make them look like your own. Getting started is also not an issue and the people filling out our forms will find the process very easy.

Cons

The admin website is a little difficult to get the hang of initially. But the more we use it, the more familiar and functional it becomes.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

D

Denis

Financial Services, 11-50 employees

Less than a year

5.0
September 2024

Captures UTM parameters with precision

Pros

It captures the UTM parameters with really precise accuracy which I really admire.

Cons

Trying to add a filter when I am reviewing form responses is not very easy.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

J

Josie

Real Estate, 1-10 employees

Less than 6 months

3.0
September 2024

Not very functional for my business

Pros

JotForm was not for me. I did not find it to be a very functional software for running my real estate business.

Cons

Only one or two of its features were actually useful for my needs.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

6

K

Kevin

Telecommunications, 11-50 employees

More than a year

5.0
September 2024

Pretty simple plug and play forms

Pros

It is a pretty simple, plug and play web form with a solid list of integrations.

Cons

Matching the forms to my brands look can be difficult sometimes.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

K

Kristin

Transportation/ Trucking/ Railroad, 101-500 employees

Less than 6 months

5.0
September 2024

Simple setup

Pros

Setting up documents is simple and I like that they are easy for people to complete and sign.

Cons

With so many options, I often get confused and sometimes even misplace my documents.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

H

Heather

Non-Profit Organization Management, 11-50 employees

More than a year

5.0
September 2024

User-friendly for event registration

Pros

It is user-friendly and works great for event registration and tracking mileage.

Cons

I have not come across anything I dislike but I should mention I have only been a user, not the person setting up the forms for our office.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

C

Casey

Media Production, 1-10 employees

More than a year

5.0
September 2024

drag and drop for forms is the best

Pros

The drag and drop feature makes building and customizing forms a simple task and I love that they include performance analytics too.

Cons

Some of the more advanced tools are not the easiest to understand right away.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

T

Tanveer

Computer & Network Security, 1-10 employees

More than a year

5.0
September 2024

we were able to understand it easily

Pros

I was building a website for an e-commerce store and found the layout very easy to use and understand.

Cons

As far as I am concerned, it was perfect as I found almost every feature I was looking for in it.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

C

Clara

Automotive, 1-10 employees

More than a year

5.0
September 2024

Nice templates with great previews

Pros

The templates are nice. Plus being able to preview them is also a great feature.

Cons

I feel like it would be helpful if there were more template choices for building forms.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

S

Stephen

Non-Profit Organization Management, 1-10 employees

Less than 6 months

5.0
September 2024

Love the user-friendly interface

Pros

I love the user-friendly interface and the overall format when we are designing and launching a survey.

Cons

Nothing much but I had to search around a bit to figure out what was actually included in the Starter plan.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10