Total 1242 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

68%

4

Stars

28%

3

Stars

2%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

S

Sharrell

Utilities, 11-50 employees

Less than 6 months

3.0
August 2024

Jotform is an amazing platform

Pros

I can easily create and share documents with my coworkers all credit goes to Jotform.

Cons

It consistently has a sync issue with my system and often becomes outdated which makes it unusable.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

6

S

Sandra

Fine Art, 1-10 employees

More than a year

5.0
August 2024

Makes data collection easy

Pros

Jotform is my go to tool for collecting data. It makes my work simple and easy.

Cons

No problems or issues to mention while using Jotform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dianne

Health, Wellness and Fitness, 51-100 employees

More than a year

5.0
August 2024

Form building gets easier

Pros

Jotform is very easy to use and provides many great options for forms.

Cons

There is a limit on the number of different forms I can create.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Restaurants, 1-10 employees

Less than a year

5.0
August 2024

Reliable tool for admin tasks

Pros

I particularly like the commercial document usage capabilities in Jotform.

Cons

I really like Jotform and have not experienced any issues.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

10

Functionality

10

P

Priscilla

Graphic Design, 11-50 employees

Less than 6 months

5.0
August 2024

Fantastic product

Pros

I love how I can organize documents and import them into Excel to share with my colleagues.

Cons

I wish I could remove the payment submission feature and just add it to the regular submission as I do not need to use payment submission.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Liz

Education Management, 51-100 employees

Less than 6 months

5.0
August 2024

Super affordable and easy for building forms

Pros

Jotform was very easy for me to use. I started building our timesheet form and within a day or so, it was up and running. There are so many tools available that make my forms dynamic and user friendly. Our company has been very satisfied with the form I created and we plan to develop more for internal use. The support team is also very helpful and responds to questions quickly.

Cons

The only downside I faced with Jotform was a recurring error that we faced. However I must say they eventually resolved it and they were proactive in addressing and working with us to fix the issue.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jasmine

Construction, 11-50 employees

Less than a year

5.0
August 2024

Its the best

Pros

With Jotform is it very to use or create forms!

Cons

To be honest I cannot think of anything I particularly dislike about this program.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Marketing and Advertising, 1-10 employees

Less than a year

4.0
August 2024

Perfect for surveys

Pros

It is easy to create surveys that I can send to my customers and collect data from.

Cons

You might take some time to get accustomed to the Jotform. However with time everything becomes simple.

Rating Distribution

Ease of use

6

Value for money

10

Customer Support

10

Functionality

10

E

Emilie

Hospitality, 11-50 employees

Less than a year

4.0
August 2024

Great for everything you may need

Pros

Flexibility Jotform offers to create whatever I need to align with my company's goals is something I like the most.

Cons

It feels a bit limiting at times and the customer service setup is a bit unusual.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

W

Walker

Insurance, 101-500 employees

Less than a year

5.0
August 2024

Best software for surveys

Pros

It is the best software I have found for surveys and collecting data.

Cons

Have not faced any sort of glitches while using it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Amed

Mental Health Care, 1-10 employees

More than a year

5.0
August 2024

Known for its simplicity and huge template library

Pros

Jotform web forms and documents are extremely versatile. Also Jotform provides other excellent services. Collecting customer feedback, conducting surveys and managing job applications has become simple and achievable. It comes with powerful customization which is essential for creating forms that fit our brand needs. There are also strong security measures for data storage and transmission which makes it my top choice.

Cons

Jotform offers so many services and features. Despite some initial glitches, it has proven to be one of the easiest tools to work with. Its also quite user friendly.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

9

Functionality

9

T

Theresa

Leisure, Travel & Tourism, 500+ employees

More than a year

5.0
August 2024

Perfect

Pros

Software is very easy to set up and with it, it is fairly easy to edit forms. Everything works really well!

Cons

I have nothing to complain about Jotform as everything works so well. I truly love this software!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Betty

Marketing and Advertising, 1-10 employees

Less than a year

5.0
August 2024

Jotform is incredibly easy to use

Pros

I really like how user-friendly Jotform is. It allows me to create and customize forms effortlessly using its drag-and-drop interface.

Cons

One and only drawback is that the advanced features and higher submission limits come with a price. For small projects or startups, the costs can feel a bit high.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Myron

Financial Services, 11-50 employees

Less than a year

4.0
August 2024

A solid option for any form needs

Pros

Ease of use and the ability to utilize Jotform for various needs is something I value the most.

Cons

It is difficult to integrate it with other platforms.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

B

Brettney

Telecommunications, 101-500 employees

Free Trial

5.0
August 2024

Really enjoying this software

Pros

I loved having the option to create a QR code for the form.

Cons

I simply wish the editing options were more flexible but I still managed to create what I wanted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Alan

Law Practice, 1-10 employees

Less than 6 months

5.0
August 2024

campsite checkouts are sorted with this

Pros

Jotform is very much to use for building forms. In just a few minutes, I created a new customer checkout portal that emails us each time someone checks out of our campsite. You can create a form without any technical expertise and logging in with Google is simple.

Cons

No complaints to mention. We are using Jotform for free until our usage increases and our experience has been excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Benjamin

Leisure, Travel & Tourism, 1-10 employees

Less than a year

5.0
August 2024

So far so good

Pros

Jotform form creator is pretty easy and the support team is both helpful and quick to respond.

Cons

Price is quite high like the bronze package is almost the same price as silver. It would be great to have a more affordable option between bronze and free.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

10

Functionality

9

R

Ram

Education Management, 11-50 employees

More than a year

5.0
August 2024

Jotform is just fantastic

Pros

I have been using it for 7 years. Its easy to use and very use -friendly.

Cons

Reporting feature needs some sort of improvement.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rafailia-Eirini

Medical Devices, 11-50 employees

More than a year

4.0
August 2024

Impressive tool

Pros

Creating forms is simple and there are plenty of options to add.

Cons

When integrated with another product, there may be delays before the end user receives it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

S

Sazali

Real Estate, 500+ employees

Less than a year

4.0
August 2024

Top choice for note-taking apps

Pros

Jotform is the best. It is very easy to use and does not require any learning sessions to understand how the software functions. I love that I can access it from multiple devices and it saves my notes in cloud storage which allows me to retrieve my work from different devices.

Cons

Some picture formats are not recognized by the software, so I need to convert the image to a supported file type that Jotform accepts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8