Jotform Reviews
Total 1242 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars68%
4
Stars28%
3
Stars2%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Sharrell
Utilities, 11-50 employees
Less than 6 months
“Jotform is an amazing platform
Pros
I can easily create and share documents with my coworkers all credit goes to Jotform.
Cons
It consistently has a sync issue with my system and often becomes outdated which makes it unusable.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
6
Sandra
Fine Art, 1-10 employees
More than a year
“Makes data collection easy
Pros
Jotform is my go to tool for collecting data. It makes my work simple and easy.
Cons
No problems or issues to mention while using Jotform.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dianne
Health, Wellness and Fitness, 51-100 employees
More than a year
“Form building gets easier
Pros
Jotform is very easy to use and provides many great options for forms.
Cons
There is a limit on the number of different forms I can create.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Restaurants, 1-10 employees
Less than a year
“Reliable tool for admin tasks
Pros
I particularly like the commercial document usage capabilities in Jotform.
Cons
I really like Jotform and have not experienced any issues.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
10
Functionality
10
Priscilla
Graphic Design, 11-50 employees
Less than 6 months
“Fantastic product
Pros
I love how I can organize documents and import them into Excel to share with my colleagues.
Cons
I wish I could remove the payment submission feature and just add it to the regular submission as I do not need to use payment submission.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Liz
Education Management, 51-100 employees
Less than 6 months
“Super affordable and easy for building forms
Pros
Jotform was very easy for me to use. I started building our timesheet form and within a day or so, it was up and running. There are so many tools available that make my forms dynamic and user friendly. Our company has been very satisfied with the form I created and we plan to develop more for internal use. The support team is also very helpful and responds to questions quickly.
Cons
The only downside I faced with Jotform was a recurring error that we faced. However I must say they eventually resolved it and they were proactive in addressing and working with us to fix the issue.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jasmine
Construction, 11-50 employees
Less than a year
“Its the best
Pros
With Jotform is it very to use or create forms!
Cons
To be honest I cannot think of anything I particularly dislike about this program.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Marketing and Advertising, 1-10 employees
Less than a year
“Perfect for surveys
Pros
It is easy to create surveys that I can send to my customers and collect data from.
Cons
You might take some time to get accustomed to the Jotform. However with time everything becomes simple.
Rating Distribution
Ease of use
6
Value for money
10
Customer Support
10
Functionality
10
Emilie
Hospitality, 11-50 employees
Less than a year
“Great for everything you may need
Pros
Flexibility Jotform offers to create whatever I need to align with my company's goals is something I like the most.
Cons
It feels a bit limiting at times and the customer service setup is a bit unusual.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
8
Walker
Insurance, 101-500 employees
Less than a year
“Best software for surveys
Pros
It is the best software I have found for surveys and collecting data.
Cons
Have not faced any sort of glitches while using it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Amed
Mental Health Care, 1-10 employees
More than a year
“Known for its simplicity and huge template library
Pros
Jotform web forms and documents are extremely versatile. Also Jotform provides other excellent services. Collecting customer feedback, conducting surveys and managing job applications has become simple and achievable. It comes with powerful customization which is essential for creating forms that fit our brand needs. There are also strong security measures for data storage and transmission which makes it my top choice.
Cons
Jotform offers so many services and features. Despite some initial glitches, it has proven to be one of the easiest tools to work with. Its also quite user friendly.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
9
Functionality
9
Theresa
Leisure, Travel & Tourism, 500+ employees
More than a year
“Perfect
Pros
Software is very easy to set up and with it, it is fairly easy to edit forms. Everything works really well!
Cons
I have nothing to complain about Jotform as everything works so well. I truly love this software!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Betty
Marketing and Advertising, 1-10 employees
Less than a year
“Jotform is incredibly easy to use
Pros
I really like how user-friendly Jotform is. It allows me to create and customize forms effortlessly using its drag-and-drop interface.
Cons
One and only drawback is that the advanced features and higher submission limits come with a price. For small projects or startups, the costs can feel a bit high.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Myron
Financial Services, 11-50 employees
Less than a year
“A solid option for any form needs
Pros
Ease of use and the ability to utilize Jotform for various needs is something I value the most.
Cons
It is difficult to integrate it with other platforms.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Brettney
Telecommunications, 101-500 employees
Free Trial
“Really enjoying this software
Pros
I loved having the option to create a QR code for the form.
Cons
I simply wish the editing options were more flexible but I still managed to create what I wanted.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Alan
Law Practice, 1-10 employees
Less than 6 months
“campsite checkouts are sorted with this
Pros
Jotform is very much to use for building forms. In just a few minutes, I created a new customer checkout portal that emails us each time someone checks out of our campsite. You can create a form without any technical expertise and logging in with Google is simple.
Cons
No complaints to mention. We are using Jotform for free until our usage increases and our experience has been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Benjamin
Leisure, Travel & Tourism, 1-10 employees
Less than a year
“So far so good
Pros
Jotform form creator is pretty easy and the support team is both helpful and quick to respond.
Cons
Price is quite high like the bronze package is almost the same price as silver. It would be great to have a more affordable option between bronze and free.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
10
Functionality
9
Ram
Education Management, 11-50 employees
More than a year
“Jotform is just fantastic
Pros
I have been using it for 7 years. Its easy to use and very use -friendly.
Cons
Reporting feature needs some sort of improvement.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rafailia-Eirini
Medical Devices, 11-50 employees
More than a year
“Impressive tool
Pros
Creating forms is simple and there are plenty of options to add.
Cons
When integrated with another product, there may be delays before the end user receives it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Sazali
Real Estate, 500+ employees
Less than a year
“Top choice for note-taking apps
Pros
Jotform is the best. It is very easy to use and does not require any learning sessions to understand how the software functions. I love that I can access it from multiple devices and it saves my notes in cloud storage which allows me to retrieve my work from different devices.
Cons
Some picture formats are not recognized by the software, so I need to convert the image to a supported file type that Jotform accepts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8