Jotform Reviews

“Balanced simplicity for large teams

Pros

From my perspective, it offers a good balance between simplicity and depth. I was able to pick it up quickly and using it in a large production setup didn't cause issues. Support has been decent and dependable for what we need.

Cons

In our company we rely on it for almost everything and on a few occasions its downtime has been significant enough to disrupt workflows and create major delays in our processes.

“Fast setup with natural customization

Pros

What stands out to me is how quickly I was able to get it running. Customizing forms feels natural and there are plenty of choices during setup. I embed forms directly on my website and use them for podcast submissions and my interior design business.

Cons

it feels a lot like other tools on the market, so it doesn't really have standout features compared to competitors. Also, the free plan's submission allowance is pretty low, although that usually meets my needs.

“Affordable tool packed with features

Pros

In my experience, it's easy to work with, affordable and full of useful features. I would definitely suggest it to others.

Cons

Honestly, there's almost nothing I dislike about it. Admittedly, I had to climb a small learning curve at first but it was brief and absolutely worth it given the rich set of features.

“Adjustable forms without technical knowledge

Pros

the interface is easy to adjust and work with. I can create forms without needing advanced technical knowledge.

Cons

I've noticed the platform can be glitchy at times and it ends up being down quite frequently.

“Effective tool for daily tasks

Pros

Overall, I've been impressed by how useful and effective the tool has been in my daily work.

Cons

There aren't many negatives I can think of, aside from the layout and design

“aligned workflows across the workplace

Pros

It's excellent at aligning workplace workflows, everything from logging quality issues and collaborating with teammates to requesting services across our workspace (even getting HR involved in events and so much more). The forms are easy to create and fill out which genuinely makes our daily tasks easier, keeps things more organized and reduces unnecessary back-and-forth.

Cons

I don't really have any major complaints but I do wish the app supported more image formats like HEIC. Quite a few of our customers use Apple devices and having to convert each photo before uploading becomes a bit tedious and time-consuming which interrupts the otherwise smooth process.

“Powerful but pricey customization

Pros

What stands out to me is how clear the layout feels which lets me build forms quickly without getting stuck. Having lots of templates to start from and the option to connect with other services makes the tool feel flexible and useful for many situations.

Cons

Personalizing the forms could be made simpler, I often find some of the more advanced customization settings awkward to navigate and sometimes the form builder takes a while to load. On top of that, the cost of the upper-tier plans feels quite high for smaller companies like mine.

“Clean forms that speed up support work

Pros

From my experience, it is very easy to work with. The forms I create are clean and simple for others to open and fill out which helps my daily tasks move along faster. Using it every day in our office has made customer support work much easier to manage.

Cons

At the moment I'm having a great experience using it.

“Reliable tool for internal processes

Pros

At work, I've become a big supporter of it because it helps clean up internal processes and communication. My team uses it regularly for things like surveys, scheduling, HR requests and more. I haven't run into major issues and getting it up and running didn't take much effort.

Cons

Because creativity matters to me, I wish there were more branding options to better reflect my company's look and feel. The support team did point out the "Advanced Designer" feature as a way to access extra styles but I'd still like even more built-in customization choices.

“Easy setup for team-wide use

Pros

the platform has felt very natural for me to use. We were able to set it up in our practice without problems and editing forms doesn't take much time. It's proven to be helpful for the entire team.

Cons

I haven't run into any major problems with the software. Occasionally it will act up or glitch but those moments are rare and don't happen very often.

“Simple editing and easy recommendations

Pros

Using it has been a pleasant experience for me overall. Getting around the platform and making edits feels easy which is why I'm comfortable recommending it.

Cons

So far I've been enjoying it, I can't think of anything I dislike about it.

“Flexible templates for multiple projects

Pros

What I've noticed is that there are plenty of templates and ways to adjust forms to match specific needs. I really like being able to include multiple categories within one form, since that makes it useful for different projects without rebuilding everything.

Cons

In my experience, although you can set up multiple categories, I can't get the form to accept more than one response per submission. At least that's something I haven't managed to do yet.

“Reliable for daily use

Pros

Honestly, I use it constantly at work for surveys, feedback, remote work requests, meal planning and more. Everything has run so well that I haven't needed to contact support. Setting it up didn't take long and it connects with several useful tools we already rely on.

Cons

I'd really like it to offer more personalization options so I can make forms look prettier and feel more tailored to our brand.

“Quick and welcoming form experience

Pros

the platform feels relaxed and welcoming to use. Filling in required information happens quickly which saves me time when I'm in a rush.

Cons

Sometimes when I'm filling out a form I use regularly, it fails to remember certain static details I expect also, like my name, my email, etc.

“Clear forms that never slow me down

Pros

the platform feels clear and self-explanatory. Whenever I need to submit or complete a form, it works well and doesn't slow me down.

Cons

I've noticed some features are tricky to use and not very simple, also I wish every it notification would generate an email, since those alerts are crucial for running things smoothly in a business setting.

“Reusable designs that look polished

Pros

What I like is how clear the form looks the moment I open it. The design is simple but still visually appealing and I can reuse the same setup for different topics without issues.

Cons

Because it's so easy, I sometimes see that same simplicity as a drawback, to some users, including me, the interface can feel dated or reminiscent of an older system.

“Flexible forms for varied workflows

Pros

As someone who needs flexibility, I really enjoy using it. I depend on it for forms, approval steps, surveys and QA checks. The customization options let me adjust each form to fit its purpose without extra effort.

Cons

Sometimes the app crashes and when that happens it can take quite a while before we can access or use our forms again which disrupts our workflow.

“Smooth experience that stands out

Pros

Honestly, the experience has felt very smooth overall. I don't usually leave reviews but I felt this one was deserved because the product feels well thought out. After trying other tools, it has easily become my favorite.

Cons

I'd really like the option to add my teammates to help manage the account but unfortunately that feature is restricted to the Enterprise plan.

“Helpful insights

Pros

From what I've seen, user engagement has been strong and the suggestions provided at the end are actually helpful. That feedback adds extra value to how I use the platform.

Cons

To be honest, I can't really find any downsides, it's a great platform, in my opinion.

“Practical tools with built-in pdf editing

Pros

Lately, I've found it very practical for my work, especially with features like PDF editing included. Having those tools in one place has made my tasks easier to handle.

Cons

What bugs me is that email replies come only in English which limits my options.