Jotform Reviews

“Expensive plans with weak support

Pros

There are plenty of varied templates for different tasks and events and I find them really helpful for aligning my work.

Cons

I've noticed it can get quite expensive and their customer service leaves room for improvement.

“Fast reporting with clear data tracking

Pros

it's fast and simple to use and I can effortlessly monitor all the details I've entered when preparing reports.

Cons

I'm annoyed that they bombard me with numerous emails about a single request and I wish there was an option to limit or fix this because my inbox keeps getting overloaded.

“great survey tool for diverse needs

Pros

So far I haven't found any issues with the program's performance and I genuinely feel it offers a great set of features with a bright outlook as a survey management tool. Whether we're building customer satisfaction questionnaires, event registration pages, or order forms, it has aligned how my team and I gather information, allowing us to collect data quickly and in a well-organised way across a variety of business needs and projects.

Cons

Honestly, I'm completely thrilled with this application, up to now I haven't faced any issues or worries.

“Flexible builder for any role

Pros

I've found it to be the most flexible, online and user-friendly form builder I use to create personal or professional forms for many purposes, surveys, registrations, feedback and more. Whether I'm a small business owner, leading a marketing team, teaching, organizing events, or selling, it helps me gather information much more easily.

Cons

From my experience, most of it's features require an internet connection, so it's a clear drawback when I need to access or work with forms offline.

“Connected data with approval workflows

Pros

I'm able to link the data collected from forms into a Google Sheet to build dashboards. I can also create approval workflows that follow our roles hierarchy.

Cons

Sometimes I don't get any notifications and then I can't seem to locate my pending approvals.

“Organized approvals

Pros

We rely on it to keep track of several internal workflows that require approval from senior management. For example, I use it for travel expense claims, IT requests and various HR-related processes which keeps everything organized and easy to follow.

Cons

Honestly, I really can't think of any notable drawbacks about it right now, it's been working well for me and I haven't run into issues.

“Clear oversight for request management

Pros

I'm able to view every request my direct reports submit and I can either approve or deny them. This makes it much easier for me to stay organized and to direct each request to the right department so they can take action.

Cons

It would be great if the platform let me modify a request after it's been submitted, instead of forcing me to cancel everything and create a brand-new request. I want simple options like Approve, Deny, or mark as Pending so I can change the status without redoing the submission.

“Smooth data and e-signature flow

Pros

It is very simple, it makes talking to my clients, collaborating with teammates and collecting data and e-signatures much smoother.

Cons

Sometimes the app crashes and I wish it offered a few more widget options.

“Reliable integrations with zero downtime

Pros

For our team, it's a tool that plugs into other platforms with ease. Another key point for us has been how dependable the service is, I've seen no downtime at all.

Cons

I honestly can't come up with any issues concerning how we use it, nothing to report for our use case.

“great for deep customization

Pros

What I really like is that I can make every part of it my own, almost like creating a QA scorecard for other CRMs.

Cons

I can't use it when I'm offline and I wish there was a way to access it without an internet connection so it could serve as an offline tool.

“Advanced forms with deep integrations

Pros

I find setting up sturdy, feature-rich forms really easy and simple. Besides basic fields, I can add drop-down menus, checkboxes and radio buttons and there are date masks that come with calendar pickers. Encryption is supported and I can build email workflows, automatic responses and thank-you pages. It's simple for me to export respondents and their information into Excel for tracking. I've linked my forms to other services like Salesforce, PayPal, Adobe Sign and Google Drive, among others. I can also restyle the form pages to match our company's branding and the paid plan gives me even more control over the visual design.

Cons

My only real wish is for a couple more free forms. Right now the free tier caps me at five forms and I'd personally appreciate two extra slots. Beyond that limitation, I don't have much bad to say about it, it fits my needs well.

“Easy and genuinely helpful

Pros

I'm really impressed by how easy it is to use and how helpful it is.

Cons

No issues, I think it's very easy to use.

“simple workflows with slack integration

Pros

One thing I really appreciate about it is how simple it feels to use. The interface is easy to get around, there are lots of ways to customize forms and connecting it to other apps is surprisingly simple. At my company we rely on Slack and their built-in Slack integration lets us build multiple workflows that help align and optimize everyday tasks. Overall, I find it dependable and an excellent tool for designing and managing forms online.

Cons

When I'm using it for personal projects, the free tier feels pretty restrictive and the paid plans are often expensive unless you're part of a large organization. I also found that the more advanced tools come with a steep learning curve, so getting comfortable with them takes time. Working without an internet connection is another downside since offline capabilities are quite limited. Because we use it almost every day at work, we've run into occasional performance hiccups that make the app respond slowly at times. Finally, when I need help from customer support it can take quite a while to get a reply which becomes a real problem if there's a company-wide issue and it is our primary tool at that moment.

“Flexible and easy form creation

Pros

Being so flexible is something I really appreciate. On top of that, making my own forms is easy and quick.

Cons

Occasionally the app crashes and I have to wait quite a while before it's back up and running.

“Simple Microsoft Form import

Pros

I managed to import a Microsoft Form into the app without any hiccups, it was completely feasible!

Cons

I haven't found any problems yet. I'll let you know if anything comes up.

“Saves time and reduces paper use

Pros

it has been an absolute lifesaver because it drastically cuts the time and expense involved in dealing with paper forms.

Cons

I'd like to see more customization features available for creating forms.

“Integrates responses with Google Sheets

Pros

What I like most about it is that whenever I build a form, every response can be captured into a Google Sheets matrix, that makes it incredibly handy for running data analysis, preparing presentations, building dashboards and handling other reporting tasks.

Cons

One downside I face with it is the way dropdown menus are handled: every option has to be typed directly into the form builder. For instance, if I maintain a list on a Google Sheet that gets updated from time to time, there isn't a built-in way for me to link that sheet so the dropdown updates automatically. That forces me to go into each form and edit the dropdown options by hand. It's especially tough if I manage many different forms, imagine dozens or even over a hundred its across a growing company because I'd have to repeat the same update across each one. It becomes a real maintenance headache as things scale and it doesn't feel sustainable long-term when we're rapidly adding more forms. Updating every form one-by-one eats up hours of my time and introduces the risk of inconsistencies and errors across forms.

“Useful for audits and data tracking

Pros

As a data analyst, linking the data to a spreadsheet has been really useful because it gives me a record of every entry. I also appreciate how easy it is to use. Our team relies on it for audits and overall it's worked really well.

Cons

At the moment there's nothing I dislike, I genuinely like it.

“Easy to create and customize templates

Pros

I'm constantly impressed by how easy it is for me to create, modify and customize templates to suit my needs.

Cons

So far it hasn't limited my work at all, I do think there are areas that could be improved but overall it still gets the job done.

“Interactive widgets enhance forms

Pros

Beyond the standard defaults, I really appreciate that I can include interactive widgets to give respondents more flexible and engaging ways to answer the form questions.

Cons

We don't currently have a way to apply weighting to individual questions and I feel that adding that capability would make creating graded tests much easier.