Jotform Reviews

“User-friendly interface for new users

Pros

Even as a new user, I'm finding the interface really easy to use when creating forms.

Cons

I'd like to see more plugins available so I can customize things better.

“Smooth workflow integration

Pros

Our department finds it extremely user-friendly and it's helped us consistently deliver everything required during enrollment. We rely on it all the time because adding forms into our daily workflow is smooth and easy. Honestly, I recommend it, it removes a lot of unnecessary steps we used to deal with. It covers everything we need, from forms and RSVPs to submissions and more, making it an excellent tool for handling routine business essentials.

Cons

Sometimes I wish the free plan allowed more monthly submissions, because the current submission limit feels restrictive for my needs.

“Simple request and letter creation

Pros

the thing I like best about it is how it makes requesting things and creating letters so simple, I just complete a form and it takes care of the rest.

Cons

I find the biggest drawback is that I can't make changes after submitting a request which can be frustrating if I notice a mistake or need to update information later.

“Improves inter-department communication

Pros

it has made connecting different departments unbelievably simple. I find communication clear and no longer altered through word-of-mouth, requests are easier to digest and keep organized and the platform feels very simple and user-friendly.

Cons

I genuinely appreciate everything I've experienced and created with it and I haven't found any problems while using the platform.

“Great platform for daily tasks

Pros

We find it to be a great platform for handling our everyday tasks. It proves extremely handy any time we need to put together a form and the layout and design are simple to work with.

Cons

Honestly, I have no issues with this app whatsoever. While there's always room for enhancement, it already feels easy and excellent the way it currently functions.

“Versatile for forms and online stores

Pros

I've found it incredibly versatile. You can build a basic form or even set up a full online store. At my workplace, we rely on it for almost everything because it's so easy to use and reliable for gathering and managing data.

Cons

At the moment, nothing really comes to mind as a downside because it has served everything I've asked it to do and been very practical and dependable in all the situations I've used it in.

“Extremely easy for all users

Pros

It's incredibly easy to use and I genuinely believe even a ten-year-old could navigate it. I love it and plan to use it a lot in the future.

Cons

I don't have any complaints about it, there's nothing negative I can think of.

“Quick and approachable for everyone

Pros

Honestly, I find it incredibly useful since it's super quick to navigate and approachable for every user.

Cons

Occasionally I feel it's hard to strike the right balance between what I want and what I actually need, especially if I don't have a clear method for using the tool effectively.

“Submit requests without calling

Pros

I appreciate that I can submit requests for work letters and appointment bookings without having to call and speak to anyone on the phone.

Cons

What frustrates me is that I can't change any of the information after submitting the form which is really inconvenient.

“Personalize every form easily

Pros

Using this has been so much fun, I love that I can personalize every single one of my forms.

Cons

I genuinely feel everything is perfect, I really like everything about it.

“Simple and easy across devices

Pros

The form builder is so simple and easy that I really enjoy using this platform, I'm grateful for it and regularly access it across different devices and operating systems.

Cons

Ever since I found it, I've been a fan of it and in my experience I prefer it over Typeform for its features and ease of use.

“Engaging tool for festivals and surveys

Pros

As someone who runs a festival, I rely on it to get our team excited through the onboarding form and I also use it as a handy tool for conducting surveys.

Cons

The platform is so easily integrated that I honestly can't find anything I dislike about it.

“Variety of widgets for any data

Pros

I appreciate how many different widgets are available which let me gather virtually any kind of data.

Cons

Occasionally, the edits I made to a form didn't get saved, so I ended up having to rebuild the whole thing from the beginning.

“Fits organization and daily workflow

Pros

I've found it fits our organization perfectly, I'm impressed by how easy it is to use, the many ways I can apply it and how well its features plug into our daily workflows.

Cons

Sometimes it glitches but if I fiddle with the settings and click around a bit, it usually snaps back to normal.

“Duplicate forms to save time

Pros

Whenever I work with it, I duplicate forms and adapt them for new uses which really saves me a lot of time.

Cons

Honestly, using it feels effortless, I really like it and can't think of anything I dislike about it.

“Easy navigation and management

Pros

The interface is easy to navigate and easy to manage and it's user-friendly both for the person creating the form and for the respondent. Its email feature is simple to use and lets me send coaching forms to agents right after submission and I can track whether they've been acknowledged. I also find it very helpful when I need to layer different sections into a coaching form and filter what applies or doesn't at submission time. After coaching, trainees usually prefer it because it helps them clearly see their strengths and areas for growth without jumping through hoops or any extra steps.

Cons

One limitation I notice is that I can't add more than one additional email when submitting a form. I can include the coachee and their supervisor but I can't add a third or fourth address when more than one higher-up needs to be notified.

“Dependable, secure and easy tool

Pros

For quite some time I've been relying on it and honestly it has grown into a tool I couldn't do without. What stands out for me is how easy and secure it is which gives me confidence that it's a dependable way to build and handle any kind of form I need.

Cons

I occasionally struggle with the platform because the layout feels cluttered and I can get lost trying to locate features which makes completing tasks more time-consuming and frustrating.

“User-friendly templates for data collection

Pros

At work, I find this tool incredibly useful because it lets me collect a lot more details about my customers through its easy, user-friendly templates that make data gathering much easier!

Cons

Honestly, I'd really like the software to include more dynamic, interactive images within the templates so I can present richer, more engaging content to clients.

“Simple and effective for quality checks

Pros

Working as a Quality Analyst for an e-commerce brand, I genuinely appreciate how simple it makes collecting data for quality checks.

Cons

Occasionally it does go offline which I suppose is something I'm used to with many platforms.

“Easy to use with helpful support

Pros

I'm impressed by how easy it is to use and the customer support has been very helpful.

Cons

At this stage I haven't noticed any issues, everything's been working fine so far.