Jotform Reviews

“simple platform for data management

Pros

I've always thought this platform is incredibly simple and it really gives me an edge when I'm trying to keep my data organized.

Cons

So far the platform has performed excellently overall and because of that I feel pretty confident using it.

“Dependable and easy to use tool

Pros

From my experience, it feels like a dependable, easy-to-use and secure tool that makes putting together and handling forms much less of a issue. If you're trying to gather information in a neat, professional way, I'd recommend giving it a serious look. It comes with loads of prebuilt form templates you can drop in and start using, yet it also gives you plenty of room to tweak and personalize things. I also like that it hooks into other services, Google Sheets, Dropbox, Mailchimp and more, so moving data in or out is easy.

Cons

I do run into a limitation with the free it plan: it caps the amount of data you can store and that becomes a real headache when I collect big batches of responses or want to keep records for the long haul.

“easy interface, smooth integrations

Pros

User interface is really simple and it's been very useful that third-party apps, like our credit card processor, integrate smoothly with it. Creating new forms is easy and I often just clone an old form and tweak it for a different purpose. We rely on it every day and get responses from our forms constantly. The live chat support is handy whenever questions come up and getting started with the app was simple. I also appreciate the integration links they provide which nicely automate QR code creation and other link generation.

Cons

We've run into a small issue when trying to sort the data pulled into Excel from the fields in our form exports, the way the fields come through makes it tricky to organize and filter the information exactly how I need it.

“aligns HR and audits

Pros

I don't really use it primarily for surveys the way I think most people do. Instead, I've built online forms for HR processes, regulatory inspections and quality checks and it's made audits much smoother. I've even put together a logistics dashboard with the tool. I converted the web link into an APK so we could load the app onto our Keyence scanners. Overall, I really love it.

Cons

We rely heavily on dropdown lists of values (LOVs) and I wish there was a feature to create a single LOV and link it to multiple pages. That way, when a common selection like a list of names or sites needs changing, I could update it once in the master list instead of opening each page and editing them individually. It would save a lot of time.

“Easy work order management

Pros

It's so easy and user-friendly and I love all the plugins and integrations I can set up. I use it to generate work orders for my department and now we have excellent tracking and management of every work order across the team which is saving me time when putting together reports. I'm really happy with it, implementation was easy and the customer support has been very helpful.

Cons

I would love a way to follow up on the reports I generate, for example, the ones I use to create work orders, so technicians could reply after an order is closed. That feature would be amazing.

“Unlimited surveys without limits

Pros

One thing I really appreciate about it is that it lets me build surveys as long as I need without nagging me with a question cap. I actually put together a 25-question questionnaire on it and I'm very pleased with it. It was a big help for the research I was doing.

Cons

Sometimes I'd like the platform to make it simpler to display results as a pie chart, maybe that feature exists but I couldn't find it. Having an easier way to visualize data would speed up result analysis.

“Reliable long-term platform

Pros

Over the past eight-plus years I've relied on it across various parts of our company. The return we get compared to the annual fee is something I haven't seen from any other provider. They've kept enhancing the platform and the new capabilities have resolved long-standing issues we've struggled with.

Cons

I sometimes find the new PDF builder a little temperamental to work with. Also, when forms are shared, the question of who owns them gets complicated, though it could just be that we haven't figured out the correct workflow.

“Simple, feature-rich workflow

Pros

This tool is incredibly simple to use and it offers a wide range of features that benefit our business. My team has found it easy to incorporate into daily workflows, helping speed up processes and deliver a more compliant service.

Cons

We've experienced the odd problem with very large forms and the iOS app but I found the support team fixed each issue promptly.

“Clean interface, helpful support

Pros

I've found it extremely easy to use, with a clean, attractive interface that feels refreshingly simple, the pricing is excellent and most importantly the features and the support team have truly impressed me.

Cons

Overall, I'm happy with it and don't really have any dislikes about it at this time.

“Easy form building and sharing

Pros

it makes building and storing forms simple and integrates smoothly with Google services. Our team has relied on it for five years and we intend to keep using it for at least another five! It's far simpler for creating fillable PDF forms compared to other options. it continuously adds integrations that are genuinely helpful for our K-12 education setting.

Cons

I have no complaints, their support has responded to all my questions and they even rolled out product updates based on user feedback.

“Flexible, professional forms

Pros

I'm a fan of how it suggests several different approaches for configuring my forms, giving me options to choose the workflow that fits my needs. It also walks me step-by-step through attaching supporting documents, integrating payment options and fine-tuning the layout so the final form comes across as polished and professional.

Cons

At first, I found it a little confusing but I was able to access helpful support resources that more than compensated for the learning curve.

“Wide form variety, multi-platform

Pros

Within my organization I'm able to build a wide variety of forms that come in really handy and I can link them to Google Sheets as well as many other platforms like Slack and similar tools.

Cons

It's now the case that collaborator links expire which has been somewhat inconvenient for my team and has disrupted our workflow occasionally.

“Quick customization and support

Pros

What I like most is the simplicity. It's very easy to create and customise exactly what I need and the interface makes the whole process easy. I also appreciate that tech support is always quick to reply which I value highly.

Cons

I'd like to see the reporting improve, right now the reports feel far too basic and limited. A proper dashboard-style experience would be something I'd find really valuable.

“simple for daily use

Pros

Since it's the go-to tool at my company, I use it every day. I really like how simple and uncluttered the interface feels, using it is genuinely enjoyable!

Cons

Honestly, I can't complain, my experience with it has been pleasant and issue-free.

“Manage company and community forms

Pros

For managing my company's forms, it is incredibly easy to use. I also rely on it when organizing community events that require registrations. It's truly a fantastic product.

Cons

I often joke that I'd love unlimited free forms but honestly, I'm thrilled with the product, it's excellent.

“Not recommended!

Pros

Mapping fields to my PDF wasn't overly difficult and I was able to get things set up without too much issue. It really needs better automation, however, since that feature isn't in place. Getting started with it felt quite time-consuming for me.

Cons

Sometimes I feel they use bait-and-switch tactics that push me into switching my plan to the far pricier HIPAA-compliant forms.

“Simple and clean interface

Pros

It is extremely easy to use and the interface feels simple, simple and clean for my team.

Cons

For me, there aren't any dislikes, it's performance has been excellent.

“Efficient feedback collection

Pros

We rely on it to gather feedback from our staff, I use it for performance evaluations, handling requests and collecting any other crucial information we need. The interface is simple, so it's easy to build and navigate forms.

Cons

I've noticed that every so often it crashes or throws random errors without warning which makes me feel it isn't very dependable.

“Smooth tool integrations

Pros

It is incredibly simple to use, it connects me with plenty of tools and works smoothly alongside automation platforms.

Cons

Occasionally support responses are slow, though I do get the help I need in the end.

“Easy forms with clear reporting

Pros

Great tool.... I find it very easy and efficient for building and personalizing forms while generating results and clear reports.

Cons

At this point, I can't think of any weaknesses given my current needs and how I use it.