Jotform Reviews

“HubSpot integration works well

Pros

form builder is really easy to pick up and use and for me connecting it with HubSpot went off without a hitch.

Cons

However, I wasn't able to tie the form's result directly to a particular deal, although I could still generate a deal manually.

“perfect for all users

Pros

it is really simple for both of my administrators and end users which makes it easy for people across different skill levels to use.

Cons

We did find some parts of the setup a bit confusing at first when trying to create and publish forms, though we picked up the process quickly.

“No-experience-needed usability

Pros

I find it incredibly easy to use, so I don't need any previous experience to get started.

Cons

For me, the widgets occasionally don't match what I'm searching for but the chat helps a lot when I'm trying to sort things out.

“easy navigation

Pros

The interface is really simple and everything feels easy to navigate.

Cons

There aren't alot of features or customization options available

“Flexible form elements with google workspace

Pros

I appreciate that there are numerous form elements available which makes locating and adding different question types quick and easy and it links easily with our G Workspace files. I'm enjoying it and plan to rely on it regularly.

Cons

We're not finding any downsides up to this point. As a nonprofit organization, we're really enjoying it and it has been a great fit for our needs.

“Simple drag and drop form building

Pros

the platform is extremely user-friendly since I can simply click, drag and drop to organize and create everything with ease.

Cons

I'd like the pricing to be a bit lower, although I do understand the cost factors involved, so it's fine.

“Free plan meets team needs

Pros

Our team finds the platform very easy to use and we feel the free account gives us exactly what we need.

Cons

I don't have any major complaints, it has been genuinely useful for us.

“Easy to learn with helpful support

Pros

I've found the app easy to pick up and navigate, with a wide range of genuinely useful features and I always experience customer support as quick and friendly.

Cons

At first I found the inbox interface a little tricky to figure out but after using it for a while I got used to how it works.

“More advanced logic than google forms

Pros

From my experience, it is incredibly easy to use and I can add conditional logic to forms in ways Google Forms just doesn't allow.

Cons

Honestly, nothing about it bothers me, I can't think of anything I dislike.

“All-in-one flexible form platform

Pros

I'm impressed by how flexible the development options are and I feel it offers almost everything I could ever need in one place.

Cons

For me, the calculation fields feel a little more complicated than those in other platforms.

“satisfied with this tool!!

Pros

Personally, I'm really happy with this tool because it gives guests a single place to find everything which works far better than paper schedules that get lost.

Cons

great tool overall but as a small nonprofit, our budget is already stretched thin and while I know the company needs to make money to stay in business, the price is a real strain for us. It would be incredible if they offered a nonprofit discount similar to what Canva provides.

“Easy forms with spreadsheet exports

Pros

Honestly, I find it very easy to use and for a couple of projects I put together a form that worked really well, with everything exporting easily into a spreadsheet.

Cons

Nothing.... I don't really have any complaints but the storage runs out quickly so I ended up needing to upgrade.

“Automates workflows and saves time

Pros

We rely on it to capture and timestamp submissions, issue receipts and automate workflows and I've seen it save us countless hours while integrating smoothly with our CRM through Zapier.

Cons

I honestly can't come up with many real negatives. If I had to point out something, though (and it's not truly it's fault), it's that the platform makes tasks so effortless and automatic that people may stop exercising critical thinking. That can reduce creative problem solving and create a training shortfall if our internet connection or it itself ever went offline.

“Smooth switch from another form builder

Pros

What I really appreciate is how easy it is to use, I switched from another form builder easily and now rely on it both for my own business and at my day job.

Cons

there's nothing major I dislike, it's fantastic. If I had to nitpick, simpler SQL integrations would be nice but that's a very minor point.

“Real-time survey analytics

Pros

I find it extremely simple and I can pull quick, real-time analytics for my surveys whenever I need them.

Cons

I don't have major complaints, the only drawback is the limited free tier but for users who can spend a little, it still covers the basics well.

“Effortless form creation on the go

Pros

Creating new forms feels effortless to me and I also like having the app available for on-the-go use.

Cons

Honestly, I enjoy pretty much every aspect of it and I keep using it every single day.

“Clean interface with useful features

Pros

I like the clean UI and the wide range of useful functions and features it offers.

Cons

There's not much I dislike, however, I'd appreciate a form template that can include several links so I could identify who each submission is coming from

“aligned tasks for faster teamwork

Pros

In my experience, it provides a remarkably aligned interface and I've been able to turn tasks that once felt overwhelming into things my team and I can complete quickly.

Cons

I don't see any ads. I feel that running online ad campaigns for it would boost its SEO standing and would dramatically improve how hobbyists and small businesses perceive the product.

“User-friendly setup even on free plan

Pros

I really appreciate how user-friendly it is, as it's simple, simple to set up and even the free plan includes many features I find genuinely useful.

Cons

So far, I haven't found any downsides, it meets every need we've had.

“Build complete systems with auto-filled pdfs

Pros

it works extremely well, I love how simple it is, how it auto-populates PDFs and how I can build complete systems rather than just basic forms.

Cons

Occasionally it behaves unpredictably and automated emails arrive late, these problems are rare and I've been a long-time power user.