Jotform Reviews

“Fast forms with payments

Pros

Great tool.... I can put together a fully functional form in about five minutes that lets me collect key contact details, take payments and hook into third-party apps for project management and other organizational needs.

Cons

For me, the premium it plan feels a little pricey on a monthly basis.

“Replaces my manual excel work!

Pros

I'm thrilled that I no longer waste hours in Excel building tables and forms and I really appreciate how effortlessly everything is integrated and used within each form. We currently have roughly 20 of these forms that we haven't started using yet.

Cons

Honestly, I can't find any real drawbacks, the technical support has been excellent and the way features are used directly inside the forms works very smoothly.

“Flexible forms for any workflow

Pros

Our team relies on it for a wide variety of tasks, it's flexible enough to build custom flows when needed, yet simple to spin up a basic form in minutes. I also love that it connects with tools like AirTable which makes it even more powerful.

Cons

I'd like a simpler way to lay out several form fields next to each other so the forms feel more aligned for users, honestly that's a small problem but it would improve the experience.

“Advanced logic made simple

Pros

it is incredibly easy to put together forms and yet it still supported sophisticated elements like conditional logic, automated workflows and approval paths. The forms I made looked professional and were simple to distribute.

Cons

My less tech-savvy colleagues sometimes struggled with certain features and I think clearer documentation would have greatly helped them.

“Custom forms that reduce paper

Pros

I can create multiple its and tailor them down to the smallest details, from layout and fields to branding and validation rules. My customers consistently find it very easy to navigate and fill out the forms from home and since we've moved everything onto a digital platform we've dramatically reduced our reliance on paper across the organisation.

Cons

Whenever I upload an existing form, the formatting comes through poorly and requires a lot of manual cleanup, it's often quicker for me to build the form from scratch on a blank canvas.

“Powerful features that scale business needs

Pros

I really appreciate the wide range of features available. it has elevated my business to a whole new level. I'd like to build more complex forms and I'm constantly exploring different ways to put it to work for me.

Cons

When embedded on a website, I find the forms generally user-friendly but I'd like to see some enhancements in this area.

“Simple service tickets improve efficiency

Pros

For our business, I could quickly set up an electronic service ticket. That change boosted our office efficiency by about 60% and it helped us collect clearer information. The form builder itself is really easy and simple for me to operate.

Cons

Not much to complain about, I've discovered this tool is an excellent resource for our team.

“Easy setup that improves team performance

Pros

What I appreciate most about it is the user experience, I've found it extremely easy to set up features that allow my team working out in the field to go above and beyond and consistently wow our clients.

Cons

One drawback I've found with it is how tricky it can be to implement even basic logical flows which makes programming feel more tough than I'd like, on top of that, video-based customer support is restricted to enterprise accounts only.

“Quick data capture for education needs

Pros

When we needed fast access to a form builder to capture student interest and reaction data, it made it simple to collect everything we needed to push our core initiatives ahead.

Cons

For our use case, I don't have any complaints at all.

“Time saving templates for faster forms

Pros

Choosing from a library of templates means I don't have to reinvent the wheel every time I need something. They save me a lot of time when I'm rushing to create a piece and can also serve as a launching point for fresh ideas when I have the luxury to develop something more original.

Cons

The form designer tab doesn't feel as helpful as I'd expect, it's not as simple to navigate as it could be. For example, I want to be able to tweak spacing with less effort and changing margins or paddings should feel quicker and more easy than it does now.

“aligned onboarding with embedded forms

Pros

Using it, I find creating digital online forms easy and it has really helped me align our onboarding process. It was easy to embed the form right on our website so we could gather information automatically without us having to do anything!

Cons

Every now and then I struggle to get the radio buttons to behave exactly how I want them to which can be frustrating. I haven't reached out to customer support about it because it hasn't stopped our workflows and I suspect much of the trouble comes down to my own mistakes rather than a flaw in it.

“Easy interface with strong integrations

Pros

the interface is really easy to use and I appreciate the huge number of integration options, the helpful tutorial videos and how quickly they respond when I report issues.

Cons

Some of the menu options don't feel simple to me at first but after I locate them I can easily remember where they are for future use.

“Effortless form building experience

Pros

What stands out to me is how easy it is to build forms and the drag-and-drop feature works smoothly every time I use it.

Cons

As my shopping cart grows larger, I notice it starts glitching more often and I keep having to re-enter the payment details repeatedly.

“simple drag and drop design

Pros

Personally, the drag-and-drop functionality is something I enjoy because it feels simple and helps me organize forms without effort.

Cons

I found it hard to format text precisely the way I wanted, I ended up having to stick with the limited options provided.

“Flexible customization for any use

Pros

One thing I like is the wide range of options available which allows me to customize forms for almost any need.

Cons

We don't have any real drawbacks or dislikes to report, everything works very well for what we need it to do.

“Easy access to form data

Pros

The flexibility to design forms exactly how we need them is valuable to me and accessing, reviewing and downloading data is always simple.

Cons

Frankly, I can't think of anything I dislike about it.

“Reliable and affordable for teams

Pros

it works very well for our business needs and I find it reliable, fairly priced and easy for staff to use.

Cons

I did find the back end requires some time before I became comfortable using it.

“Smooth exports and tool connections

Pros

The variety of options makes me happy and I find exporting to Excel or connecting with other tools works smoothly every time.

Cons

connecting addresses and phone numbers for European contacts isn't clear or easy to figure out.

“Simple customization with clear usability

Pros

it's customization tools stand out to me and the overall usability feels simple and clear.

Cons

There aren't many negatives but I wish my subscription included more form options.

“Effective adoption application tracking

Pros

For my rescue work, I find it to be an easy and effective way to track and manage adoption applications.

Cons

On a few occasions, the it seemed to glitch and I ended up with an incomplete submission because the customer was shown a limited or incorrect version of the form on their end.