Jotform Reviews

“Up-to-date forms and app integrations

Pros

The modern form options appeal to me. App integrations work smoothly and the generous file upload limits are very useful.

Cons

Sometimes I find certain features awkward to use or difficult to navigate and from time to time the file upload integration has been unreliable.

“Dependable and versatile solution

Pros

I really appreciate how easy it is to create, manage and analyze form data and the platform proves to be dependable and adaptable enough to handle our company's needs. With the selection of templates, themes and widgets on offer, we're able to put together forms quickly to collect feedback from customers, suppliers and colleagues, they can be distributed by email or instant message. My team's productivity and workflow have noticeably improved thanks to the way it connects with a broad assortment of third-party apps and platforms. When I need to free up time and concentrate on higher-value tasks, this solution stands out because of its great features and remarkable versatility.

Cons

If my company is looking for a reliable method to produce forms or reports, this is precisely the tool I would choose. Up to now, it's been running without any problems.

“Essential for small bakery

Pros

This platform supports my cake business well. Having a simple way to collect signed contracts and client details has been priceless for running my small bakery efficiently.

Cons

there's a bit of a learning curve to get comfortable with it, especially since I'm not very tech-savvy.

“Handy for RSVP management

Pros

For specific RSVP needs, this tool works well for me. I like having many field options to choose from.

Cons

Having the ability to manually resize and line up photos would make my life easier, at the moment it's awkward to adjust images. I also noticed that several fields (like page break) lack any explanations which is confusing. Setting up conditional logic feels tricky, particularly when I'm editing the submission page, the font keeps swapping or glitching which breaks the layout.

“Easy website form publishing

Pros

The wide range of options and clear steps for publishing forms on my website really help me. The templates fit my business needs perfectly.

Cons

Honestly, I can't find anything negative to say about this service.

“Helpful guides and widgets

Pros

The help articles and widgets feel easy for me to follow and understand.

Cons

Sometimes it crashes the site while I'm building a long form.

“Reliable message delivery

Pros

After switching from another form provider, I stopped missing messages from Yahoo users. Losing leads was a problem before but it disappeared once I started using this tool. Editing and setup feel simple to me and I personally recommend it.

Cons

At the moment, I'm satisfied with every feature of this tool. I haven't moved to a paid plan yet because my business is still small, so for now the current setup works fine for me.

“Advanced customizable forms

Pros

Putting together basic forms feels easy for me and advanced forms are just as manageable. I let customers upload files, make payments and submit forms through WhatsApp or Messenger. I control form access, timing and availability. I reuse responses in follow-up forms with prefilled fields. Embedding forms on my site is simple and I customize links for each user. Customers can save progress, book appointments and pick dates based on my availability. Conditional logic, custom thank-you pages and PDF templates all work smoothly for me. Branding the form with colors, logos and text is also easy.

Cons

For me, everything about this tool works brilliantly for building professional forms quickly but I do wish the customisation options were a bit stronger, I would love more freedom to add custom CSS directly inside the editor so I can fine-tune styles. I also think it would be helpful to be able to include links to other websites or other forms from within the form itself and I'd like clearer control to change the colour style of individual fields or groups of fields rather than only being able to adjust broad colour settings.

“Clean emails and smooth integration

Pros

Clean emails with all collected data really help me. Building attractive, feature-rich forms feels simple. Our team integrates them into customer communication at every stage. We rely on this daily and support has always been responsive when I needed help.

Cons

there isn't much to complain about, I'm very happy with it. One thing I'd like to see down the road is the ability to embed forms directly into an Outlook email, though I recognize that could be tricky because not every email server supports that functionality.

“Phenomenal customer service

Pros

Customer service has been phenomenal for me. Surveys played a big role in my success and I enjoyed using them here. I also relied on the platform as a CRM. Tutorials and support together were outstanding which is why I wouldn't choose another service.

Cons

Honestly, nothing disappointed me. There really wasn't anything I didn't like about it.

“Efficient custom contact forms

Pros

Designing custom contact forms feels easy for me. Gathering detailed customer information works smoothly. The support team stands out with fast replies and clear communication. The simple interface makes it a cost-effective tool for data collection and research which I use often.

Cons

Regarding the interface, I'd really like to see brighter, more vibrant colors, as it stands now, the design feels a bit muted and doesn't suit my personal taste.

“User-friendly tool for beginners

Pros

The user-friendly design impressed me as a beginner. Even without technical skills, I connected it to my website easily. Using the free tier saved us money while learning the platform.

Cons

We haven't found any issues or drawbacks so far.

“Dependable and well-integrated tool

Pros

it feels dependable to me and performs consistently. Customizing it to match my website is simple, so it feels fully integrated. A wide variety of fields and layouts lets me collect different responses with ease.

Cons

My main drawback with it is that I wish there were more options for filtering and formatting the submissions after a respondent sends the form, because currently I feel limited when trying to organize or tailor the output data for my needs.

“Automatic spreadsheet updates

Pros

What stands out to me is how entries are added automatically to a spreadsheet. Getting email notifications at the same time is also very useful.

Cons

I'd really prefer if there weren't any caps on the number of form submissions we can receive.

“simple with conditional logic

Pros

Using this app felt simple to me from the start. It delivered exactly what I needed. The form builder is strong and the conditional logic feature impressed me most.

Cons

Honestly, I couldn't find anything about it that I disliked.

“Fast document creation and signing

Pros

Creating forms and getting documents signed feels incredibly easy for me. Templates provide a quick starting point and are simple to adjust. For my small business, this saves a lot of time.

Cons

Overall, I think the screen design could use a bit more polish.

“Flexible form and app building

Pros

The flexibility of the platform really appeals to me. Building forms and apps feels simple and efficient.

Cons

My problem is that there are too many safety checks, like all the 'I'm not a computer' verifications.

“Tracks submissions and metrics

Pros

Tracking metrics like views and submissions helps me a lot. Approving or rejecting entries is easy. Automatic receipts go to both me and the customer which I appreciate. Navigation feels simple and guidance is available whenever I get stuck.

Cons

I wish the pricing were lower or that free accounts could submit more entries, because that restriction can feel limiting, however, I do recognize and accept that the company has to make money to sustain the service.

“Email reporting and Square integration issues

Pros

The platform feels simple to me and fills gaps our CRM has. Features like conditional logic and registration limits work well. Setting up autoresponders and notifications is quick. Embedding forms on our Weebly site is easy. The forms look modern and polished, not clunky or outdated.

Cons

Two minor issues I notice are the email reporting and the somewhat flaky integration with Square for processing payments. For email reporting, I can't tell whether an autoresponder was actually sent to a registrant or access any related details. It appears that the company's support staff can view this but it's not realistic for me to call them every time I need that information. As for Square: when someone's card is nearing expiration for a recurring membership or donation, the system alerts me, yet the notification lacks any identifying details about the member/registrant, so I can't tell whose card is expiring. We've reached out to the company multiple times about this and been told that because it's a Square integration they can't share those details. Square gives the same response about this product, so we basically have no remedy. Occasionally the payment integration with Square misbehaves when connecting the payment part of a form, though that doesn't happen most of the time which is really frustrating overall.

“User-friendly and highly customizable tool

Pros

platform is extremely user-friendly and, for most tasks, pretty simple. When I need help with rarer features, a quick Google search usually points me in the right direction. I really appreciate how deeply the forms can be tailored. In our case, we rely on this product for a range of tasks, everything from registrations and applications to gathering hiring paperwork.

Cons

It's a great tool, yet it's frustrating that shared access with coworkers is only available if you pay for the highest monthly plan. As a small non-profit, we don't need the extra features packed into that tier, nor can we realistically afford to upgrade to the most expensive option.