Jotform Reviews

“Simple contact and payment forms

Pros

As a simple contact form it's fantastic to use and it's also incredibly easy when I set it up as a payment form that links directly to my payment processor. I really appreciate that the developers keep adding new features and that the product keeps evolving.

Cons

I honestly can't think of anything negative to report about this tool, over the past ten years I've tried a number of different form builders and none have given me cause for complaint.

“HIPAA-compliant and downloadable tool

Pros

One thing I really appreciate is that it's HIPAA-compliant and lets me download all the forms I need.

Cons

As a small business owner, I'm finding the cost for the HIPAA-compliant form to be way too high.

“Varied forms and app extensions

Pros

I've found its ability to build so many different forms with varied functionality, plus the wide range of apps you can add to extend its capabilities, really impressive.

Cons

The minimum number of file uploads feels restrictive and while the paid plans lift that restriction, I would have preferred a slightly smaller paid tier with a modestly reduced price and allowance because I think that would encourage more people, myself included, to subscribe.

“Quick custom checklists

Pros

Creating custom checklists for my staff's routine duties and requests is incredibly easy and quick to set up.

Cons

I've found the biggest annoyance is that after a form has been active for a while, at some point it stopped sending all of the fields in the email notifications, even though I can still view the complete entries on the website. I'll have to reset this form and dig into troubleshooting the problem further.

“Flexible with wide plugin support

Pros

it is flexible, easy to use and powerful, with a great range of plugins. i loved it!!

Cons

Sometimes the emails my forms send are blocked by receiving ISPs which frustrates me.

“Easy daily use with tutorials

Pros

It's incredibly easy to use and I actually use it every single day. The tutorials are fantastic and the customer support is great as well. Plus it offers a whole bunch of useful features to explore.

Cons

So far I'm happy with almost every aspect of it, though I could see the pricing being improved or more competitive.

“simple and powerful workflow tool

Pros

What I appreciate most about this tool is how easy it is to operate. Building forms and fields, automating emails, setting up approval workflows, tapping into the open API, it all feels really simple. Since I come from a web development background, I tend to push platforms like this pretty hard and up to now I haven't been let down by what this tool can do. For the few times I couldn't figure something out, customer support has been incredibly helpful and responsive. On top of that, the Zapier integration has been a massive win for my workflows.

Cons

I find the email templates themselves pretty powerful but the UX around editing and managing them is lacking and feels clunky. I can't set a site-wide default template to keep a uniform branded look across my pages unless I'm willing to have every single email carry the tool's branding which is frustrating.

“User-friendly with broad integrations

Pros

I'm really impressed by how user-friendly this tool is and how easy it is to plug into a broad range of applications.

Cons

Having been told that when it's embedded through HTML it can slow down certain webpages for users, I remain cautious about implementing it.

“simple for non-IT users

Pros

As someone without an IT background, I've found this tool extremely simple and highly configurable, it's let me build tailor-made forms that handle a rather complicated workflow.

Cons

I noticed that once you expect over a hundred submissions in a month, you have to switch to a paid plan.

“Extremely powerful and versatile tool

Pros

This tool gives me an incredibly powerful set of features. Every task I've needed to handle has been possible here, unlike other form software I've tried. The widget library expands what I can do in very practical ways. For my projects, these strengths clearly outweigh any drawbacks.

Cons

The interface feels a bit dated now and although almost anything can be done with custom CSS, the basic design tools are awkward and clunky. Older style templates are tricky to edit and often produce unpredictable results. Fortunately their support is excellent, the archive is indexed by Google so finding answers is easy, and when I've reached out they've always been quick and helpful.

“Helpful templates for planning

Pros

The templates work well for me as a starting point. They help organize my thoughts and show different ways I can structure ideas.

Cons

However, the authentication system falls short of what was promised: I can only sign in with a single login per account and there's no support for nested or sub-users. It should be much easier and more foolproof to set up multiple user levels so authentication actually works for teams and varied access needs.

“simple with templates and widgets

Pros

So much stands out to me about this platform. It feels simple, offers plenty of templates and widgets and lets me choose from many data destinations.

Cons

Occasionally I notice that some form fields aren't available in the emails I receive, so I can't access certain information directly from the message.

“aligns client onboarding

Pros

At my CPA firm, this platform has aligned how we onboard new clients and collect information. We rely on it often for different tasks. Setup felt simple and very user-friendly for me.

Cons

Nothing..... I can't think of anything I dislike about it, for me it's been a true game changer.

“Easy usage with client portal

Pros

Usage tracking feels clear to me and I can easily see how it integrates with my client portal.

Cons

Honestly, I don't dislike this product, I'm very pleased with how well it performs.

“Simple platform for school forms

Pros

At our small school, we depend on this platform for parents to complete permission slips, handle paperwork and fill out surveys. It fits our needs well.

Cons

I've been using this for two years and honestly, I haven't had a single complaint.

“Advanced formatting can be tough

Pros

For our team, the tool feels extremely simple and easy to operate. It powers key company forms that keep things running. We depend on it daily.

Cons

Sometimes working with advanced or HTML formatting feels a bit tough and indirect for me.

“Efficient and secure form building

Pros

This tool completely changed how my company builds forms. The clean interface, large template library and easy integrations reduced form-building time and smoothed workflows. Strong security features and responsive support made it my go-to solution. Handling sensitive data feels safer because of GDPR compliance and great controls which gives my team peace of mind.

Cons

Occasionally, support can be frustrating since it's only available by email and there are times when I need to talk to someone immediately instead of waiting for a reply.

“Handy tools with sheet view

Pros

The available tools and form editor feel very handy to me. The sheet view connects directly to forms, making Google Sheets integration simple.

Cons

At the moment, I don't have any problems with it but I would like additional analytics and reporting features so I can generate more useful data.

“Meets business requirements

Pros

the app meets our business needs well. It has clearly improved workplace efficiency for us.

Cons

pricing structure could use a revision, offering a free tier up to $40 doesn't make much sense to me.

“simple and flexible for custom forms

Pros

The interface feels extremely simple to me, so creating custom forms for different needs feels effortless. A wide range of templates and layout options gives me flexibility. Connecting with other apps is easy and keeps workflows smooth. Overall, the mix of power and simplicity makes it a favorite for data collection.

Cons

One downside I've noticed is the cap on form submissions and storage for free accounts which can feel limiting when I need lots of responses. Also, advanced tools take time to get comfortable with and the learning curve can be steep for less technical users.