Jotform Reviews

“easy installation and drag-and-drop

Pros

Installation and operation feel easy to me. Most features use drag-and-drop and widget settings allow deeper adjustments when needed. We rely on it to collect tailored customer data and it saves us a huge amount of time.

Cons

I don't like that when attachments are uploaded, the only way I can access them from email replies is by signing into the tool online, it would be nicer if I could open them directly from the emails.

“Go-to problem-solving platform

Pros

For our team, this tool has become a reliable problem solver. It handles many situations, from saving internal time to managing external data and often smooths workflows.

Cons

Nothing to mention here, I really love how adaptable it is and how easily it integrates with other apps, though rare glitches can be frustrating. I can build almost the entire workflow, yet sometimes I have to invent a workaround for the last stubborn part.

“Fast, adaptable and well-supported tool

Pros

Adapting forms to our needs feels fast and simple for me. Customer support has been excellent whenever help was needed. The wide range of integrations lets us customize forms to fit our workflows.

Cons

The app feels somewhat limited for customization and I would really appreciate a search feature to make daily use easier.

“Slick and versatile form builder

Pros

Honestly, the overall experience impresses me. Building forms and tables offers many options and navigation feels easy once learned.

Cons

Every now and then, I've run into glitches where the table view layout gets jumbled, rows or data go missing, or I can't sign into my account. These issues usually resolve quickly but are still a issue.

“Customizable forms with reliable tracking

Pros

What stands out to me is the control over form design. Customization makes each form feel truly mine. Staff use it easily which reduced incomplete submissions. Charging customers works reliably since details stay consistent. Job history is archived for reviews and comparisons and we use it multiple times every day.

Cons

I notice that submissions sometimes load slowly and the offline mode isn't always reliable.

“Organized documents for small business

Pros

For my small business, this app keeps documents neatly organized. It feels easy to use and clients have responded positively to the change.

Cons

It would be great to have the option to modify a form after submission. Instead of forcing clients to fill it out again, I'd prefer to let them edit and re-sign the updated version.

“Easy customization with Google Sheets

Pros

One thing I appreciate is how easy it is to customize this tool and I love that it integrates easily with Google Sheets.

Cons

Honestly, I haven't found any drawbacks yet, it's hard for me to point out anything I dislike.

“aligns business operations

Pros

Since we adopted this tool, it's reshaped how we operate our business. We've discovered that sharing a direct link to the tool yields quicker and far more thorough replies than asking people to fill out and return a form via email.

Cons

So far, I haven't found any downsides, it really is an excellent product.

“Quick form creation with strong support

Pros

Putting together a polished, professional form feels fast and effortless for me. The customer support has been outstanding and whenever questions came up, the replies were prompt and efficient.

Cons

I haven't run into any problems, it meets every requirement we have for our business needs.

“Simple setup with branding options

Pros

Setting up and modifying forms feels extremely simple to me and creating or editing them takes very little time. Personalizing them with my logo and photos keeps everything on-brand. Being able to work from my phone and then open the same forms on my computer adds real convenience. As a small business owner, I use this tool to collect and sign documents which has aligned a big part of my workflow.

Cons

There's very little I can complain about, it has worked well for me and fits my needs perfectly.

“Clear output for surveys

Pros

Looking at the output data helps me clearly understand the purpose of a survey. It allows me to draw great conclusions with confidence.

Cons

I'd like the sharing link to be more visually engaging, as it currently feels standard and ordinary, some tweaks could make it stand out more.

“Efficient all-in-one solution

Pros

Before this, collecting applicant information felt slow and frustrating for me. After discovering this tool, all my requirements were met and even exceeded. Having one place that handles most services makes my work faster, simpler and more professional. I genuinely feel it has made my job easier and would strongly recommend trying it.

Cons

The trial period is simply too brief for me to fully explore every section of services and I couldn't properly evaluate all the features in that short window. I would really like to see a free plan with a limited feature set, plus helpful, clear tutorials or walkthroughs that explain each section, that combination would make it much easier for me to understand the product and decide if it fits my needs.

“easy forms for workflow

Pros

Creating tailored forms for my business or clients feels easy for me and plugging them into workflows is easy. After moving away from Typeform due to formatting limits, the change felt refreshing. Replicating, branding and organizing forms takes very little effort. Clients and colleagues often praise the user experience and ease of embedding forms. I use these forms daily and keep finding new ways to apply them.

Cons

A feature I liked in the tool I used before was the option to include image choices for multiple-choice questions. That came in handy when I wanted respondents to pick based on visuals rather than text, especially for selections that are easier to show than describe. I would really appreciate seeing that capability added here, since it would make certain decision-based questions far more effective and user-friendly.

“Digital conversion of paper forms

Pros

This tool has been ideal for turning old paper workflows into digital ones for me. Collecting signatures from attendees or parents now only requires sending a link. Existing PDFs keep their fillable fields which is a huge benefit. The final documents look just like paper versions, without the issue. For two years, it has fit smoothly into my workflow and setup felt simple. Even the free tier delivers impressive quality in my experience.

Cons

There really aren't many drawbacks that I've noticed. Because my usage is relatively light, I can't justify moving up to a paid plan and I'd love an intermediate option between the free level and the first paid tier. Paying $35 per month is a bit much for me when I only need slightly more than what the free plan allows, so a mid-range pricing tier would make this tool perfect for my needs.

“Template and scheduling efficiency

Pros

At my organization, this tool supports a wide range of tasks and duplicating forms or starting from templates saves me time. Scheduling form expiration dates, exporting to Excel and downloading PDF bundles are features I use often. Adding logos to forms and confirmation pages is also valuable. Because it's used so frequently, managing and tracking data feels much more efficient for me.

Cons

There has really only been one aspect I've had difficulty with and it isn't due to the tool itself but rather on the user's side. I need to be careful when I clone particular forms and take the time to double-check the cloned settings. For instance, if I clone a nomination form, I have to confirm that the confirmation email goes to the person submitting the nomination rather than the nominee, because otherwise the notification could be sent to the wrong recipient. Aside from me needing to slow down and become more familiar with the advanced options, I haven't run into anything else I dislike.

“Easy use with smooth integrations

Pros

Three things really stand out to me: ease of use, steady improvement and smooth integrations. Creating forms, surveys, tables, or apps feels quick and easy. The team continues adding relevant features, including alerts and certifications I now use. Google Sheets and third-party integrations help me build and manage complete systems. I rely on it daily as a core part of my business.

Cons

Nothing about this product really bothers me but I do wish the dashboard offered visual categories so I could jump straight to groups of forms with a single click. Right now navigation is a bit slow for me because I have hundreds of forms and a visual, clickable categorization would speed things up considerably.

“Daily tool for organized business

Pros

Running two businesses means I depend on this tool every day. It keeps everything organized and presents a clean interface for customers. Forms arrive accurately, with details clearly laid out in PDFs. Setup felt simple and support has been helpful when needed. Submissions route correctly, calculators provide instant quotes and website embedding always looks polished.

Cons

One drawback is that I really wish there were a phone number to call for some technical support issues. The email system does work fine and responses usually come back fairly quickly but I would prefer an option to discuss complicated problems live. The chat used to be reliable before Covid and it was always available. Lately that chat has been less dependable, so having phone access would make handling complex questions much easier for me personally.

“great tool...

Pros

Reducing manual data entry matters a lot to me and integrations make that possible. Extra features like sending PDF copies to staff or customers simplify record-keeping. This setup reduces admin work and makes follow-ups easier for everyone involved.

Cons

Occasionally I've found integrations that don't function properly but whenever that happens I contact the team behind this tool and they are helpful in diagnosing the problem and working with me to reach a fix.

“User-friendly with Google Drive support

Pros

The tool feels very user-friendly to me and makes collecting information or signatures easy. Google Drive integration ensures submissions are stored where colleagues can access them. Editable tables are generated automatically from collected data. We rely on it for hiring, admissions and enrollment and all three workflows feel much easier now.

Cons

A downside is that the confirmation messages can be a little confusing, I'd prefer every submitter to automatically receive a copy of their completed form for their records. I know there's a way to set that up but I haven't had the time to dive into the settings and figure it out yet.

“Highly customizable checkout forms

Pros

Ease of use stands out to me, even with the wide level of customization available. Creating checkout links with complex variables feels manageable. Pricing, shipping and conditions can be adjusted exactly as needed. The ability to integrate almost any payment processor is a major plus.

Cons

Occasionally I've run into bugs in the system but their support team responds very quickly and investigates things thoroughly.