Jotform Reviews

“Quick client polling made easy

Pros

I really appreciate this tool because I frequently need to poll my clients about different events or ideas. The interface is easy, it neatly organizes the responses and is simple to move around. My clients also appreciate how easy it is to click the link and send me their answers quickly and without fuss.

Cons

To be honest, I don't have any real complaints because, in my view, the team clearly thought through every step and made the whole process very easy and user-friendly.

“Nonprofit-friendly online forms

Pros

At my nonprofit we've been relying on this tool since the start of Covid and honestly it's been a true lifesaver. We run a small domestic violence shelter and support program and our crisis line is staffed by four advocates. Whenever someone reaches out for the first time in a fiscal year to access our services, they have to complete what we call the "First Contact Form." When the pandemic forced us to move away from paper paperwork, switching to an online form was where this tool came in and really helped us. Even now, everyone still prefers to submit those initial forms through this platform. I'm really fond of it!

Cons

can't come up with any real drawbacks for this tool. I love it Thanks!

“Fillable PDFs simplify workflow

Pros

Creating fillable PDFs with this software is incredibly easy and I was able to set up a document that parents can sign electronically without any issue. It has significantly simplified my workload and I especially appreciate that forms can be completed on a mobile device whenever needed.

Cons

Honestly, I can't think of any aspects of this program that bother me, I find it exceptionally easy to use and simple in daily tasks.

“Flexible integration with top support

Pros

What stands out to me is how flexible it is and how smoothly it connects with other tools like Slack and Google Sheets. The customer support has been absolutely top-notch too! When I first began using the app I was pleasantly surprised by how easy it was and by the amount of flexibility it gave me.

Cons

I can't really find any major drawbacks at the moment, though I would love to see two-factor authentication added. It feels like most apps include 2FA these days, so having it would make me feel more comfortable and aligned with current security expectations.

“Easy template creation and editing

Pros

Setting up templates feels very easy for me and editing them is issue-free.

Cons

We don't really have many complaints, we appreciate how user-friendly it is, since it's simple to set up, modify and apply.

“Approachable app for multiple projects

Pros

This app feels incredibly approachable. I use it across multiple projects each year and like how simple it is to tailor forms to each project. Allowing people outside my team to get submissions keeps important details from being missed.

Cons

My only two bad experiences with this tool are I couldn't integrate it with Asana and it kicks users out if more than one person is actively using it.

“Easy client document signing

Pros

When preparing documents for clients to sign and date, this tool made my process easy and issue-free for them.

Cons

A few parts of putting the document together felt tricky and a bit challenging, it might not stump a beginner and I still managed to get through it.

“aligned forms for multiple properties

Pros

Our team enjoys using this platform to collect information from different properties. Navigating it is simple and we can create branded, customized forms with ease.

Cons

I find the widgets to be the least useful part of this product and I wish they would add a wider selection of them.

“User-friendly interface and support

Pros

The interface feels simple for me and for anyone receiving links. It offers plenty of tools for customization and customer support has been consistently helpful.

Cons

That landing-page popup forces an extra click before I can sign in and it really irritates me. In addition, making people set up an account only after submitting the form has confused many of my less tech-savvy contacts who aren't comfortable with technology yet.

“Transformed business with simple forms

Pros

I've relied on this tool for a long time and it has transformed how I run my business. The interface feels logical and approachable, making form building quick. Integration and deployment are simple and work very well.

Cons

While the platform does include several templates, I'd love to see a bigger library so I have more choices for tailoring forms to my needs.

“Flexible email or embed options

Pros

forms can be sent by email or embedded directly into my website.

Cons

My experience with the reply and submission email formatting is clunky and it's really easy for me to mess it up

“Fast, efficient and compatible tool

Pros

Everything about it feels efficient and fast. It's compatible with many other programs, easy to use and honestly one of the best platforms I've tried.

Cons

I haven't come across any issues yet. For me, this tool really is an excellent platform for building forms in general.

“Highly customizable forms

Pros

We can build a wide range of forms with lots of options and field types. Custom CSS can be added, so forms look exactly how I want them.

Cons

One thing I've run into is the inability to set button colors with a hex code. I also can't insert images into particular sections of a form and sadly there isn't support for adding custom HTML either which limits some of my design ideas.

“Feature-rich with great support

Pros

The functionality is great, features are wide-ranging, usage is simple, integrations are great and I like that customer support is responsive.

Cons

For our small business, the main drawback I've run into is that the basic plans only include a single user, the only option to add more seats requires upgrading to an enterprise-level plan which we can't afford right now. I'd get more value if they let yearly subscribers pay a small monthly fee to add extra users, because that would be a practical and affordable option for smaller teams like ours.

“easy setup and access

Pros

This program is very easy to use. Setup was simple and my customers can access forms without issues.

Cons

Honestly, we haven't had any complaints so far, we've been using it for 8 months with absolutely no issues.

“Time-saving and cost-effective tool

Pros

The tool has helped me cut costs and save time. The form builder is simple and effective and I would recommend it to anyone wanting to improve their business.

Cons

the price fluctuates a lot, there are occasions when they run promotions that slash the cost by half but I often end up paying the standard price which is frustrating.

“Simple setup with CRM integration

Pros

Setup is easy and adoption is simple. The support team is excellent, it works for everyday use and I like that it integrates well with other CRM and ERP systems.

Cons

We requested certain features and requirements but development couldn't deliver them within the current timeframe

“Easy data organization and review

Pros

There are a wide variety of field types to pick from and once someone submits a form, I find the data easy to organize and review.

Cons

I only occasionally need to gather information in a very particular format and when that happens I have to rethink how to capture it using the field options that are on offer.

“Accessible forms for all users

Pros

The forms are easy and work really well. We help people with disabilities and they can use these tools without any trouble or frustration.

Cons

So far I haven't come across any major problems.

“Smooth tool for integration

Pros

What I like most about this tool is how simple it makes building forms and how smoothly those forms tie into Monday.com. I've found it really helpful for aligning our intake procedures and it genuinely lightens the load of managing things for my team.

Cons

We've found a few small hiccups where the integration didn't behave properly but these problems have been minor and fairly easy for us to resolve.