Jotform Reviews

“Prefill process needs improvement

Pros

I find this tool provides an excellent and simple method to collect information from many different people quickly and reliably.

Cons

It's kind of a issue to navigate the forms. I end up having to go through every single editing step each time I want to create a prefill. I'd really appreciate being able to make a prefill that can only be submitted once for that recipient, while still allowing other prefills to be submitted. We send the same survey to over a hundred people, so creating individual forms for each person isn't practical. Since people can submit the same form multiple times, we're regularly getting five or more responses tied to one person which causes confusion and extra work for us.

“Manage multiple folders easily

Pros

Managing multiple folders is really easy and I can easily pull up the information once forms are filled out. For international trip sign-ups I rely on this to gather attendee details and then share those details with travel agents, hotels, tour operators and similar vendors which has been very useful.

Cons

It doesn't keep me signed in on my desktop, though that could be something I'm doing wrong. When I sync things over to Coda I have to place every item into a single folder for the data to integrate into a template that I can duplicate which is a bit limiting.

“Insightful reporting features

Pros

I use this app to examine the different data I gather from work. The report features make analysis simple.

Cons

I find there are certain limits to the way the data gets displayed in the app.

“Cost-effective and user-friendly tool

Pros

Setting up and running it was easy and managing it feels easy. I chose it over other form builders because it's cost-effective and user-friendly. It handles tedious form tasks automatically.

Cons

I have no complaints, everything is extremely easy to use!

“All-in-one business solution

Pros

For anyone running a business, it has been an excellent all-in-one solution. It builds forms, collects signatures and prevents me from chasing missing details. I rely on it to schedule appointments and create consultation forms.

Cons

So far, I haven't found any problems with it since I began using the platform.

“Flexible and convenient forms

Pros

The customizable form-filling is flexible and implementation is simple. I think the built-in features are convenient and well thought out.

Cons

Working with Excel-style documents has been quite difficult for me, I often find it awkward to manage spreadsheets within the system.

“simple interface with templates

Pros

The interface is very easy to use and includes all the features our team needs. Sample templates help but I can also add custom fields.

Cons

Okay so not a con but I'd appreciate them expanding the free plan so it supports more than five forms.

“Versatile for varied requirements

Pros

This product is extremely versatile for my team and can be tailored to meet a wide variety of requirements.

Cons

As a non-profit organisation, we find the pricing prohibitive when we need a licence that is properly matched to our organisational structure.

“Simple setup with lead alerts

Pros

Setting up and deploying forms is super simple. I get lead alerts by email and in-app.

Cons

I don't run into any problems with it. Honestly, none whatsoever!

“Faster applications with flexible customization

Pros

it has sped up completing applications and its flexible customization matches our industry needs, improving workflow efficiency.

Cons

Sometimes I find linking certain questions so they trigger follow-up questions can be confusing and it takes extra effort to set up those conditional paths correctly.

“Centralized response collection

Pros

It's helpful for keeping everything in one place and I rely on it to gather responses from our team on presentations.

Cons

Every so often it's a pain to generate reports from it when I apply filters, for instance, when I narrow by date the filter doesn't always work and I end up having to manually open and check each submission myself.

“Easy feature implementation and integration

Pros

Using it is very easy. I can implement many features without fuss and it integrates smoothly into websites.

Cons

Honestly, I don't have anything I dislike about it!

“aligned client onboarding

Pros

It aligns my onboarding intake process for clients, making it much simpler.

Cons

website was a bit hard to navigate, especially when searching for past forms and I think downloads sometimes just fail.

“Simple link sharing for quick submissions

Pros

I like that I can send a form link via email, WhatsApp, or text is quick and customers can submit immediately.

Cons

Can't think of any drawbacks, this is absolutely perfect for how my business runs.

“Templates speed up projects

Pros

Templates are great for quick projects and I can still tweak details to fit my needs.

Cons

I had to create a chart in order to get the results I wanted.

“Smooth cross-program reporting

Pros

Everything links smoothly across programs and exporting reports as a spreadsheet or PDF is very easy.

Cons

From my experience, getting up to speed can be somewhat rough, especially at the beginning and when tackling the more advanced features. Although there are tutorial videos that walk you through these steps, I still find some parts a little tricky and occasionally frustrating.

“Affordable and simple inbox management

Pros

The inbox is simple to use and integrates well with our CX platform. The affordability is impressive, making it a great choice for customer support.

Cons

When I need to edit a form, the task can get fairly tricky depending on how complex the form is and I sometimes have a hard time making the changes.

“User-friendly without extra help

Pros

It's very easy to use and I don't need to hire anyone to figure it out for me.

Cons

The price is a drawback but honestly I'm choosing between this and using Google Forms.

“Advanced forms save time

Pros

The more we rely on it the more advanced forms we create and it's been a huge time saver. We usually export form results into Google Sheets and process the data there when required. We use it for forms, tests, collecting signatures and many other practical use cases.

Cons

Nothing, we love it. Some of my team have switched from Google Forms and MSFT to it

“Flexible editing for custom needs

Pros

What I appreciate most is the incredibly flexible editing, it lets me tweak things exactly how I want. There's room to add as many elements as necessary to meet our company's objectives. I built an attendance sheet using it to match my school's layout. The instructors I work with really like it and say it's simple to use.

Cons

At first they say a device is supported, then quietly drop compatibility without any warning. I was left in an absolutely terrible situation.