Jotform Reviews

“Simple document sending and signing

Pros

it is really simple to send forms and get documents signed by outside parties and I love that building new forms is easy.

Cons

the PDF editing for forms feels pretty limited in what it can do. When I try to format the input table to make it look nice, it's a real struggle and more often than not, fiddling with one column makes the others get squished so they can't be rearranged.

“easy submission management

Pros

I find it really easy to use and to go through submissions.

Cons

At times I find the ordering of the conditions confusing, yet when everything lines up properly, the experience is fantastic!

“Efficient data collection

Pros

This tool is easy for gathering information from our medical partners and I like that its capability to sync with other platforms is particularly useful.

Cons

I'm frustrated by how costly it is to enable form sharing so others on my team can collaborate.

“Easy setup with advanced calculations

Pros

I appreciate how easy setting up the forms is. I rely on them for competition entries and they've made everything so much easier than other services, especially for complex numerical calculations and saved time.

Cons

When a form asks for lots of details, the submission export comes out in a format that's difficult for me to read and compare across entries.

“No-code forms with payments and signatures

Pros

We can quickly put together responsive forms with Jotform and embed them anywhere on our website or simply share them via a link, all without writing any code. We also value that payment integrations like Stripe and built-in signature collection let us gather client signatures and payments inside the same form which really helps align both onboarding and the overall sales process.

Cons

I've run into a couple of drawbacks with Jotform. The default form elements feel quite plain and basic in their appearance and interaction and beyond that, I find the options for personalizing layouts and styles are fairly limited which can be frustrating when I need a more tailored or branded look.

“Full control over form customization

Pros

I really appreciate that it lets me tailor my form exactly how I want, giving me control over fields, layout and labels.

Cons

Honestly, the payment options offered aren't enough for my needs, I wish there were more ways to pay built into the system.

“Simple for non-technical users

Pros

As someone who isn't very technical, I find it incredibly easy to use regardless of my skill level!

Cons

I wish I could add multiple users to my account, because I can't and that makes collaboration tricky :(

“Templates make form creation faster

Pros

I've found it very easy to use, the built-in templates save me time and external users have a smooth, convenient experience.

Cons

Honestly, we haven't had any problems, it's been an excellent fit for our team and met our needs perfectly.

“Guided and simple form building

Pros

What I appreciate most about Jotform is how easy and simple it feels, it guides me step by step when building what I need, making the whole process simple and very user-friendly.

Cons

Overall, I've been really pleased with Jotform and how well it performs for my needs.

“Automation that runs smoothly over time

Pros

Over the years, I've relied on Jotform and genuinely feel its data and email-collection features have helped me build a smooth, automated setup that keeps things running even when I'm not actively working.

Cons

I use Zapier to link Jotform with my email marketing platform but honestly I wish the platform offered native email integration so I could manage everything from the same place without extra tools.

“Highly flexible form customization

Pros

What stands out to me is how flexible the forms are and the many ways I can customize their look and behavior to match exactly what I want.

Cons

When I'm trying to build something very specific and the setup isn't easy, I find it difficult to get everything designed and running as I intended.

“Quick data collection with logic

Pros

Really impressed by how easy it is to collect data, creating forms and setting up conditional logic is quick and easy for me.

Cons

The price feels high for what I get and it doesn't save my branding preferences.

“Simple builds with advanced options

Pros

From my experience, the forms are extremely easy and simple to build, yet I still get access to powerful advanced options when I need them.

Cons

I don't have any complaints right now, from my perspective it's been a great service.

“Easy tracking with great support

Pros

It feels very easy to use, set up and track and the customer support has been outstanding whenever I've needed help.

Cons

We actually don't have any dislikes about this app, it fits our needs perfectly.

“More features than competitors

Pros

In my view, it offers far more features and integrations than most niche competitors in our industry.

Cons

it looks a bit dated compared to other options.

“simple templates for any event

Pros

Finding Jotform incredibly simple and easy to navigate, the templates help me quickly create forms for any event or group.

Cons

the free plan feels a bit restrictive, yet it's a great way to try things out and understand whether the paid tier is worth it.

“Versatile use with team collaboration

Pros

Personally, I use it across many different applications, saving files to the cloud and collaborating smoothly with coworkers.

Cons

I'd like to see more affordable rates for long-term contracts, better pricing would help.

“Fast setup with broad integrations

Pros

I've found Jotform simple to get up and running and connecting it to other platforms and services takes very little effort for me.

Cons

Cost is a factor I personally need to weigh carefully before deciding to go with Jotform.

“Powerful field and scripting options

Pros

I really appreciate the wide range of form-building options, from scripting capabilities to the large variety of field types available.

Cons

Personally, I find the design UI and its settings a bit convoluted and sometimes restrictive and getting buttons to function and appear exactly how I want across multiple pages can be pretty challenging.

“All data organized in one place

Pros

Having everything in one place helps me stay organized and makes my tasks easy to locate and manage.

Cons

I often find that editing the form can be confusing for people who aren't very tech-savvy and I wish the app were a lot more user-friendly to avoid those headaches.