Jotform Reviews

“Professional client document prep

Pros

I appreciate that this tool lets me prepare documents for our clients to sign, keeping everything looking professional and easy for anyone to use!

Cons

Sometimes I've noticed clients find it a little frustrating to complete signed documents on their mobile devices which can be a issue for them.

“Consistent patient lead collection

Pros

At our dental office, we count on this tool to consistently pull in new patient leads and it's incredibly user-friendly. Deployment was easy, we use it daily and my patients are big fans of the experience.

Cons

I wish it would sync automatically with my Eaglesoft system, also, not having a phone number to reach customer support is really aggravating and makes troubleshooting slower.

“Customizable branded forms

Pros

One thing I really like about this tool is that I can fully customize the appearance of the forms I build. I tailor them to match my branding so anyone who fills one out instantly knows it's associated with my business.

Cons

I honestly can't think of much I dislike about this tool, so far it's been reliable and fits my needs well.

“Simple link sharing with clients

Pros

Using this tool feels very easy to me, sharing a link with clients is all it takes and they're able to complete it quickly without confusion.

Cons

there's nothing I really dislike but I wish I could integrate it into my Square POS system.

“Wide variety of question formats

Pros

What stands out in my experience is the wide range of question formats and the clean layout users see when filling it out which makes everything feel very user-friendly.

Cons

the monthly fee feels excessively steep and could be prohibitive for a typical user like myself.

“Easy feedback and performance reviews

Pros

From my side, it's been extremely easy and convenient to use, especially when collecting feedback or running performance reviews.

Cons

So far I haven't run into any problems that would make me dislike the tool.

“Quick polished templates

Pros

The ready-made templates are a big win for me, drag, drop, adjust a few settings and a polished, professional-looking form comes together in no time.

Cons

I don't have any real complaints about this tool, it does everything I need.

“Useful and cost-effective form builder

Pros

it's a very useful form-building tool, comparable to Typeform and the free plan is more than reasonable.

Cons

Direct integration with ClickUp didn't work for me when using this tool. I had to rely on Zapier and every so often I run into bugs.

“Versatile workflow consolidation

Pros

One thing I truly value is the versatility, bringing multiple platforms into one system has simplified my workflow and kept everything nicely congreatated.

Cons

I'd like to see support for a wider selection of payment platforms, since I often need more provider options than the product currently offers.

“Effortless form customization

Pros

Building forms feels effortless to me and having multiple ways to structure them makes it easy to customize how I collect information for different audiences.

Cons

Personally, I'd like to see a pay-per-form pricing choice because I don't want to be tied into a recurring monthly subscription

“Simple yet powerful platform

Pros

What I like most is how simple the platform feels while still being powerful and the nonprofit discount is a really nice added bonus.

Cons

My only frustration is that our current plan doesn't let me add as many team members as I need.

“Convenient ready-to-use formats

Pros

the simplest formats are instantly accessible and having different formats for different needs just a tap away is incredibly convenient.

Cons

I'd like to see more customization for the visual charts - graphical representations could use additional options.

“Fast form building

Pros

Pre-made options have been a huge help for me, especially when I needed to build something image-heavy, the workflow made the process fast and efficient.

Cons

Honestly, I find the settings page pretty overwhelming, it could use clearer wording so I can better figure out which options I need and whether they'll actually enhance my form.

“easy interface with Square integration

Pros

The interface feels very easy on my end and the smooth integration with Square checked an essential box for our use case.

Cons

I would love the ability to mark specific individual dates as available instead of being forced into a repeating date pattern, currently the only workaround I can find is to set up those days as vacation days to block them off.

“Practical tool with wide options

Pros

What I appreciate overall is how practical the tool is, along with the wide range of options it offers for different scenarios.

Cons

I haven't found any drawbacks with this tool.

“Time-saving pre-filled elements

Pros

Having most options already filled in saves me time, setting things up is as easy as dragging and dropping elements into place.

Cons

I'd love the ability to have a single account that allows multiple people to log in.

“Affordable alternative to premium tools

Pros

this has been the most affordable form builder I've come across and it includes features I previously only saw in tools like Qualtrics.

Cons

One drawback I've run into is that I can't grant a teammate full permissions unless I hand over access to my own account which is inconvenient.

“great for revisit and review previous data

Pros

Being able to revisit and review any previously used information has been really reassuring and useful for me.

Cons

Honestly, nothing bothers me, I enjoy every feature and I find it very user-friendly.

“Clean and smooth client forms

Pros

Using the platform feels simple and pleasant, it looks clean, works smoothly and does a great job of helping me gather client information.

Cons

There are a ton of options, which isn't bad by itself but I do sometimes get overwhelmed by how many choices there are.

“Effortless survey setup and export

Pros

Setting up surveys has been effortless for me and linking them to PDFs and exporting the results into spreadsheets for analysis is just as easy.

Cons

Sending responses to multiple email addresses could be much simpler, I'd really like a more aligned way to distribute replies to several addresses at once.