Jotform Reviews

“aligned team workflows

Pros

I've personally found this tool extremely helpful for managing submitted requests and connecting our Operations team with the rest of the company. The forms are easy for teams to understand and complete and they save us time across multiple workflows.

Cons

When our Operations team already has so many links, managing them feels overwhelming to me. Honestly, I don't see any better option, it mostly just opens up more opportunities for people to get distracted and lose focus.

“Efficient approval workflows

Pros

Overall, form building has become much quicker and more efficient for me thanks to this tool. The combination of a user-friendly interface, flexible design options, drag-and-drop customization and ready-made process flows makes it easy to create reliable approval workflows and I'd happily recommend it to anyone needing an online form solution.

Cons

Occasionally I find some of the provided sample process flows hard to adapt and tailor to our organization's specific workflows and building a custom process from scratch can require a fair amount of time, depending on how complex the workflow is.

“simple feedback collection

Pros

What I like most is the simple, simple UI that let me create fantastic forms in minutes which helped me gather lots of feedback about my services on my website

Cons

It is bit tricky to export a form from one account and then import it into another, I think moving forms between accounts isn't very easy.

“Scalable forms for growing businesses

Pros

For more than a decade I've relied on this tool and honestly my experience has been nothing short of amazing, the way it scales is impressive because it lets me build custom forms and expand them as my requirements and business needs evolve, so the platform grows alongside my company. The pricing plans are affordable which is a big help if you're a Solarpreneur, entrepreneur, or running a small business on a budget. I also appreciate their wide range of business services and an extensive, well-stocked template library packed with powerful features and flexible options for form creation that have consistently served me really well.

Cons

At the moment I don't have any criticisms to share about this part of the tool, the company has always delivered quality products and I've been satisfied with their offerings.

“Pet-focused customizable forms

Pros

Because we concentrate on pets, the app's clean, simple layout makes building customized forms really easy. From setting up appointment booking forms to compiling in-depth pet profiles, the platform's editable templates and simple tweakable settings fit our brand requirements perfectly.

Cons

I find the limits on submission counts and available storage often prevent me from scaling smoothly without having to upgrade to a paid plan right away.

“Quick forms with DocuSign

Pros

I've found it's a quick, efficient tool for building forms and I rely on the built-in DocuSign features which work really well.

Cons

The token timeout being set to thirty days feels a bit short but I can obtain a replacement token without much issue.

“Staffing workflow made easy

Pros

For our staffing agency, this tool has been an absolute game-changer. It has smoothed out our whole workflow by bringing everything into a single, easy-to-access platform. From job applications to detailed candidate profiles, it keeps all the information tidy and easy to find. The interface is simple and the customizable forms have saved us so much time which lets our team concentrate more on building relationships with clients and candidates. Overall, its speed and reliability have lifted our day-to-day operations and made the tool an essential part of how we work.

Cons

Honestly can't find anything I dislike about this tool.

“Candidate questionnaires simplified

Pros

As someone who uses this tool every day, I rely on it to collect candidate questionnaires before interviews. I find it easy to set up and friendly for applicants filling out forms and the interface is clean and quick so I can locate and review candidates without wasting time.

Cons

I wish the site let me download completed forms straight from the dashboard instead of forcing me to receive them as a zipped file via email, it's an extra step that slows me down.

“Teacher-friendly activity builder

Pros

As a teacher, I've found this app excellent for designing student activities. I used it to run a ranking exercise to outline classroom expectations for each class and my students enjoy submitting answers using different versions. It felt simple to me. I need to spend more time digging into all its features but I noticed several templates that I'm definitely planning to explore further.

Cons

I would love if it provided an overview of responses displayed as an infographic or chart, since a visual summary of results would be really helpful. If this capability exists, I couldn't find it easily on my form, so it felt hidden or absent when I looked.

“Quick website form embedding

Pros

I've found this tool to be an easy way to drop a form onto any website using very little code which keeps things quick and easy.

Cons

While the free tier restricts submissions and view counts, it still gives me enough capacity for a personal or low-key site. I'd appreciate seeing extra form views and more submission credits included, though I understand companies have to make money.

“Full-featured flexible solution

Pros

It is incredibly easy to use, a full-featured solution that covers everything our team needs. It hooks up smoothly to our website and connects with all the marketing and database platforms we use. The range of question formats is massive, it's extremely flexible and we absolutely love it!

Cons

Honestly, I can't think of anything I dislike about this tool!

“Time-saving easy interface

Pros

Having tried plenty of form builders, I've genuinely fallen for this one because it saves me so much time and blends powerful features with an easy interface. I can't always afford to build forms from scratch, so this tool has been a real lifesaver for my workflow.

Cons

Although the pricing tiers are generally fair, I've noticed that a few useful features sit behind the more expensive plans. That becomes annoying when all I need is one capability, for example conditional logic, but don't want to pay for the complete suite of extras.

“tough pricing for small businesses

Pros

It only took me minutes to get the hang of this tool and I was able to drop it into my WordPress site without any issue. Their customer support is easy and responds quickly. So far I've built just one form for my very first online course but I'm planning to reuse it many times to make additional forms. I took advantage of several features, including a Stripe payment gateway and the ability to upload images for the product I was selling. Overall it's a great product and was incredibly simple to integrate into my WordPress website.

Cons

I wish they offered a more affordable plan for small or new businesses that are just getting started with online payments and sign-up forms, it would help a lot.

“Drag-and-drop simplicity

Pros

You know, one of the things I absolutely adore about this tool is how insanely simple it makes form creation. I'm far from a tech expert, yet their drag-and-drop form builder has me feeling like I actually know what I'm doing without touching a single line of code. It really does feel like arranging digital building blocks, you pick the element you want, drop it where it belongs and it just works. No stress, no confusing jargon. Customization is another highlight for me, tweaking the look and feel of my forms is easy and enjoyable rather than intimidating. They offer a wide variety of themes, fonts and color options, so my forms come out looking sharp and consistent with my brand. Sometimes I joke that I have a tiny designer living in the app with me. What sealed the deal for me, though, is how well everything adapts to different devices. My forms look great whether someone is on a desktop, tablet, or phone, it's clear they designed it with mobile-first thinking. On top of that, I've saved a ton of time. No more wrestling with code or wasting hours trying to make things align properly. I can produce polished, professional-looking forms quickly and move on to the next task. For someone like me who isn't a tech genius but still wants clean, effective forms without the issue, this tool has been a total game-changer.

Cons

Honestly, I don't have any real complaints to share. On the rare occasions I've run into an issue, their customer support has been available and responsive and they typically provide a solution fairly quickly, so I haven't had anything that stuck around as a problem.

“Customizable business workflow

Pros

What I value most is the simple interface and how I could completely tailor my forms to match our business workflow.

Cons

I genuinely haven't found anything about it I dislike.

“E-signature and flexible forms

Pros

I really appreciate that the forms are fully customizable so I can shape them for whatever purpose I'm using them for. The cap on the free account feels reasonable and the paid plans are fairly priced. Having an e-signature feature built into forms is a big plus. The interface is simple to navigate, sharing forms across other accounts is easy and customer support has been consistently very helpful and responsive.

Cons

not a fan of the cap on the number of forms you can create with a free account, it becomes limiting when I'm trying to rely solely on the free tier for more extensive use.

“Paperless workflow made simple

Pros

This tool has seriously simplified my daily tasks and cut down the amount of paper we go through. It keeps every completed form on file so I can pull them up in seconds whenever I need to which saves me a lot of time. Using it is easy for both myself and the person on the receiving end, so there's almost no learning curve. There are a ton of choices when I start a new form, I can build one from scratch, pick a template, or upload my own document. I really like that I get an email confirmation as soon as someone finishes my form. I also value being able to either print the filled form exactly as it was completed or download it so it preserves my original layout.

Cons

the free tier restricts you to just five forms and I wish it would let me create more without having to upgrade.

“Highly flexible form elements

Pros

I'm really impressed by the range of elements I can add to a form and the design options that let me tailor everything to my specific needs. Another thing I like is the flexibility to begin with a completely blank form, bring in an existing form, or kick off with a template, so many possibilities to choose from. I've contacted the Customer Service team before and they were genuinely helpful in resolving a few glitches I ran into with form elements. My team and I rely on these forms daily and weekly and we've never had trouble implementing the software or merging it with our existing paper-based forms.

Cons

There's not much I dislike about the tool, to be honest. Once, the email alerts that had been configured failed to send and we didn't notice submissions for a few days. Thankfully it was simple enough to sign in and download and review the missed entries, so we were able to catch up without any major fallout.

“Embed and integrate easily

Pros

Creating forms is really easy and the range of features lets me build exactly the kind of form my customers need. I also love the embed option which makes it easy to integrate and implement the form directly on my business website. I'll definitely be using this tool a lot from now on.

Cons

Don't really have major complaints. The email response fields can be a bit fiddly when I'm trying to input data but that's a minor annoyance rather than a dealbreaker for me.

“Organized startup form management

Pros

We've relied on this tool to keep us organized while we were getting our new business up and running. Before switching to it, we depended on paper forms. The app made building digital forms easy and convenient. It stores all our information in a single location and keeps everything neatly organized for our team.

Cons

I honestly don't have any complaints, it's been an excellent tool for our team and has worked really well for what we need.