Jotform Reviews

“Templates boost client response

Pros

It is incredibly easy to use and it includes a wide variety of templates that make getting started simple. The customer service team has been very helpful whenever I run into a snag. By using this tool, we increased the return rate of customer information by well over 80%! It became noticeably easier for clients to complete the details which in turn made it much simpler for me to proceed with processing their information. After we began using it, integrating the forms into our daily routine felt entirely feasible.

Cons

It would save me time if I could print the completed form's PDF right from the email notification without having to log into the system. Being able to grab everything from the message itself would remove a few extra steps from my workflow and truthfully it would shave off a few minutes here and there whenever someone finishes a form.

“Attractive student-friendly forms

Pros

One of the things I appreciate most about this tool is that I can tailor my forms to look much more attractive, so answering a survey doesn't feel dull. It's also extremely user-friendly which I really value because many students, myself included, need an easy survey platform for academic work like theses and other papers.

Cons

My only real complaint with this tool comes when I look at responses, some answers don't appear, especially on options that have a lot of votes or responses. I'm not sure if I'm missing a setting or a button that would let me view every single response but right now I can't find a way to see them all.

“Reusable custom reports

Pros

I've used this tool for a range of tasks but in my experience it shines when I need to create custom reports that I can reuse again and again. For example, while working on case studies for condo projects I built forms to gather data and they were easy to set up. The reports I generated get used very frequently in my workflow and whenever I've needed help their customer support has been genuinely helpful. I definitely recommend this tool.

Cons

There is a definite learning curve with it and sometimes the forms I design go through multiple iterations before they match exactly what I want. It can take several generations of tweaks to nail down the layout and logic, so I budget extra time when starting more complex forms.

“User-friendly deployment

Pros

Between the plugins, the drag-and-drop editor and everything else in between, I find this tool easy to deploy, user-friendly for front-end people and it provides admins with an easy way to gather and analyze data. With so many templates available, I can start quickly without needing a lot of creativity.

Cons

That said, the abundance of features means there's a steep learning curve and a lot to absorb. I'd love it if some plugins and the more advanced form settings included concise, built-in tutorials or help guides that go into more depth so I could learn them faster.

“Secure and simple payments

Pros

From my experience, the platform makes collecting payments both simple and secure and I appreciate the convenient, easy-to-use interface. I can design forms that fit our specific needs, use the free online form tools and benefit from integrations and more advanced features. Pricing is $99 per month or $79 monthly if paid annually.

Cons

I found the free plan very restrictive because it only lets me have five forms at once, so to add a new one I have to delete an existing form. Also, my submissions are capped at 100 which can quickly feel limiting.

“Forms to organized records

Pros

I'm really impressed that it takes my forms and turns them into organized financial records I can use later.

Cons

There are times when I mark certain dates as unavailable on a form, yet someone is still able to select and view those dates.

“Wide range of form types

Pros

the best thing about this tool is that we can create so many different kinds of forms. My team uses it for everything from donation pages to volunteer sign-ups. They're pretty easy to customize, so we can style them to fit our website or company branding and overall aesthetic.

Cons

I don't love how payment integrations work, I often feel constrained when trying to connect gateways. Integration with services like Authorize.net isn't very smooth and comes across as rather clunky. I've also run into occasional bugs when embedding the form on our website which can be frustrating.

“Multi-language and conditional forms

Pros

As a company, we brought this tool on specifically because we needed a way to host a single form in several languages, including both left-to-right and right-to-left scripts, while also having conditional logic. In practice it delivers the customization we required but locating and configuring those options was far from easy. The community forums are lively and support staff do try to help there, yet a lot of features lack proper documentation or have outdated notes. That problem is most apparent when dealing with the localization and internationalization settings.

Cons

This product comes with a very broad set of capabilities which some teams will appreciate. For our organization, though, many of those extras feel like unnecessary 'bloat' layered on top of the core features that justified buying a subscription. We haven't started using most of the additional modules offered in the suite, so I can't really comment on how well they work. Overall, our primary frustration has been the absence of comprehensive, current documentation covering the platform's numerous products and the details of how they function.

“Step-by-step feedback tool

Pros

As both someone who sets up and receives feedback through this tool at work, I find it incredibly user-friendly. The step-by-step instructions guide you through each stage, so handling feedback becomes easy and stress-free. It's so simple that I stop procrastinating and just complete the task.

Cons

I haven't found any issues with this tool. It's provided a very user-friendly layout that makes replying to key events much more efficient and the email notification feature has been particularly useful to me.

“All-in-one simple form platform

Pros

Honestly, I consider this platform head and shoulders above its competitors. It's really simple and I'm a big fan of the huge variety of elements you can use to build forms. Everyone I work with relies on it daily for almost everything because it's so easy to integrate across different departments and users never seem to struggle with it. As a result, deployments succeed consistently. I'm certain that anyone who gives this tool a try will get a lot out of it.

Cons

Can't really point to any flaws with this tool, at least in my experience I haven't found any issues using it.

“Simple and easy usage

Pros

For me, it's really simple and easy to use and I never run into any issues when I'm filling it out.

Cons

I wish there were more template options and varied designs so it wouldn't look so plain and basic to users.

“Powerful forms with reporting

Pros

I find this application incredibly easy to use for designing powerful forms. What stands out to me is the capability to build response-driven journeys and the built-in reporting tools let me quickly organize and summarize results very efficiently.

Cons

I went through some trial and error to get the form working properly, so there was a bit of fiddling around before everything behaved as expected.

“Nationwide photographer data tool

Pros

As part of the TourFactory business network, I've come to rely on this platform as an indispensable resource for simplifying how we collect photographer information across the country. The system has genuinely changed the way we gather field data. Here are several highlights from my experience using it, User-friendly interface, the platform's clear, simple layout makes it effortless for photographers nationwide to submit their information. The form builder is simple to work with, letting us put together customized forms to meet our exact needs without any fuss. Flexible customization, whether we're tracking equipment inventories, project preferences, or contact details, the customization options are excellent. We can quickly modify forms so they align with the particular needs of different projects and campaigns. Smooth data handling, organizing and managing incoming submissions is markedly easier thanks to the platform's capabilities. It provides great data management tools that let us access, review and export records with minimal friction. Mobile-ready, because the tool is responsive on mobile devices, our photographers out in the field can send information while on the move. That flexibility has noticeably sped up our data collection process. Integrations, the platform connects smoothly with other software we use which helps keep our workflows efficient. Whether it syncs with project management tools or feeds into our CRM, the integration features improve our overall productivity. Dependable support, the customer support team has been consistently responsive and helpful. Whenever questions or issues pop up, they get addressed quickly which makes working with the platform more positive. In short, this solution has become a central part of our operations at TourFactory. It's reliable, easy to use and versatile and it has significantly enhanced our ability to gather and manage photographer data nationwide. I strongly recommend it to any business searching for a great and efficient data-collection solution.

Cons

I have no complaints, whenever I need to gather information, I turn to this tool and use it regularly.

“Time-saving pre-built templates

Pros

I've discovered that this tool includes a ton of pre-built forms, kind of like puzzle pieces already put together. That saved me a huge amount of time since I didn't need to build anything from zero. I simply selected a template that was close to my needs and tweaked a few things so it fit our workflow perfectly.

Cons

When I'm overflowing with ideas and trying to put together a very large or complex form, it can feel a little intimidating to locate the precise controls I need. It's similar to having an overload of puzzle pieces to sort through. However, after I spend some time getting used to it, the process becomes much simpler to navigate.

“convenient volunteer program management

Pros

Running a mentoring program, I truly couldn't manage without this platform. There's a handy feature that lets participants add the webpage to their device's home screen, making it look and run just like a native app. That's where I keep all the resources our volunteers need and we walk them through installing it during training. After that setup, we use the platform for every survey and activity log and the whole process has been completely feasible for our team.

Cons

Honestly, I don't have any complaints about this software at all and I find myself recommending it to others all the time.

“Paperless business workflow

Pros

Before we adopted this tool, my team and I were still relying on paper registration forms from customers and typing in every piece of information by hand. On top of that, a lot of the forms we received arrived missing key details. Since switching to this tool, we can require specific fields so we capture far more information in a single submission and we can export all entries to a spreadsheet which has increased our processing time. With just a little CSS knowledge, we were even able to style our form to match our company branding. Transitioning our workflow to this tool was very easy. Because of the volume of applications we handle every day, it has proven extremely helpful for our business.

Cons

I do face occasional glitches with this tool but I find Customer Support is consistently fast to respond and usually fixes the issue right away.

“User-friendly survey builder

Pros

This tool is extremely user-friendly for building and deploying surveys online. Between the available widgets, I can create almost every question type and data capture element I need. There are numerous choices for how to launch surveys and manage the data collection process. It connects smoothly to Google Sheets which I appreciate and it's easy to tie into the other tools I use. The pricing seems reasonable to me, not overpriced, and given the cost it provides nearly all the features I require from an online form and survey solution.

Cons

There are just a couple of limitations I've run into while using it. For example, cascading dropdowns exist as a widget but when respondents use them the answers end up stored in one combined field rather than in separate fields which complicates data handling for me. I also wish the tool allowed me to look up a record from one data sheet while filling out a different form and automatically populate associated fields, that kind of cross-form search and auto-fill functionality isn't available and I've missed it on several projects.

“Flexible agency-ready forms

Pros

I appreciate that I can plug this tool into any platform I use, with WordPress being particularly feasible. The app feels flexible and the large library of ready-made templates makes getting up and running really easy. It's ideal for agency work too, since my team and I can collaborate when needed. There are even integrations with CRMs and payment systems like Stripe.

Cons

It's not always easy to craft a design that fits my brand perfectly. I've tried changing the color palette but even after tweaks it doesn't always match the brand look the way I'd like.

“Efficient service request system

Pros

We started using this platform so clients could submit service requests directly. After switching from Google Forms, we achieved a much more polished look and a smoother, more efficient process for both our team and the people we serve. I've genuinely loved the available integrations because they make the backend feel entirely feasible to our clients.

Cons

There's still a definite learning curve to get everything set up and the sleek, flashy form designs sometimes give the impression that I know far more about the system than I really do in practice.

“Easy membership management

Pros

I find it really simple to use and packed with options and it makes maintaining our recurring membership easy.

Cons

Finding the inbox is sometimes tricky and I wish I could figure out how to make it my default login view.